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Sales Manager (Customer Acquisition - B2B & B2C) – HolaWash Location: Barcelona, Spain Job Type: Full-Time About HolaWash HolaWash is a fast-growing on-demand laundry service with multiple drop-off locations across Barcelona. We offer high-quality laundry, dry cleaning, and wash & fold services with a 24-hour turnaround. Our goal is to redefine convenience and quality in the laundry industry while expanding through innovative sales and marketing strategies. We are looking for a Sales Manager to drive B2B and B2C customer acquisition, optimize in-store sales performance, and contribute to the overall revenue growth of HolaWash. Responsibilities B2B Sales & Client Acquisition Identify and acquire new business clients, including gyms, hotels, Airbnbs, restaurants, hospitals, and corporate offices. Develop and maintain strong relationships with key decision-makers in target industries. Pitch and negotiate tailored B2B service agreements. Track and report B2B sales performance, ensuring targets are met. B2C Sales & Store Performance Optimization Drive in-store sales by ensuring drop-off locations are optimized for customer acquisition and retention. Train store employees to upsell and cross-sell services, increasing average order value. Monitor and improve customer service at store locations, ensuring seamless customer experiences. Customer Service & Quality Control Collaboration Train store employees on customer interactions, including garment care inquiries, cleaning processes, and service expectations. Handle customer complaints at the store level, escalating quality issues to the Quality Control and Operations teams. Work closely with the Quality Control department to reduce complaints and improve overall service quality. Sales Target Management & Performance Tracking Execute and oversee monthly sales targets per store within the assigned city. Implement performance-based incentive programs to boost store-level employee motivation and sales. Identify underperforming stores and take corrective actions to improve sales performance. Requirements ✔ Experience: 3+ years in B2B/B2C sales, preferably in retail, hospitality, or service industries. ✔ Strong Negotiation Skills: Ability to close deals with businesses and improve store performance. ✔ Leadership & Training Experience: Proven ability to train and manage in-store teams. ✔ Customer-Centric Approach: Ability to handle customer complaints and enhance service quality. ✔ Goal-Oriented: Track record of achieving sales targets and driving revenue growth. ✔ Language: Proficiency in Spanish & English (Catalan is a plus).
Si tienes experiencia en Ecommerce y el área digital y ganas de crecer en una empresa en transformación, ¡te estamos buscando! Somos una empresa del sector de retail que está buscando un/a especialista digital que lleve el canal online, la inversión en Google y en Meta, SEO, CRM y el servicio de atención al cliente de este canal. Si tienes la experiencia que buscamos y ganas de contribuir a una empresa en plena transformación, nos gustaría conocerte. ROL PRINCIPAL: multiplicar las ventas del canal online, a través de inversión en Google, Meta, SEO y CRM. TAREAS: - Gestionar el Ecommerce: carga de productos, inventario, promociones, blog, atención al cliente y análisis. - Gestión de Marketplace B2B y B2C - Gestionar la inversión always on en Google y Meta para multiplicar las ventas del canal online - Gestión continua del SEO - Gestión del CRM: mejora flujos actuales e implementación de las campañas anuales Requisitos: Experiencia: Mínimo 2 años de experiencia en gestión de Ecommerce, CRM, SEO, paid media (Google/Meta), idealmente en sector retail. Conocimientos: Google Analytics, Google Ads, Google Merchant Center, Google My Business, Facebook Ads Manager, Shopify y CRM (Mailchimp/Hubspot/Klaviyo) Habilidades: capacidad analítica, habilidades comunicativas, flexibilidad, proactividad, positivismo