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At Ziptransfers, we have been operating in the airport transfer industry for more than 15 years. Today, we are a multicultural team of almost 40 people, with different nationalities, cultures and backgrounds, managing services across 80+ countries and 250+ airports worldwide. We are growing and looking for a Service Operations Center Agent to join our team. The role combines booking management, customer support and daily operations, helping ensure our transfers run smoothly around the world. The role • Manage and review bookings and booking requests., • Assist customers and providers mainly by phone, as well as through other communication channels., • Monitor live transfers and daily operations., • Handle changes, incidents and last-minute situations., • Coordinate with providers and internal teams to ensure smooth service delivery. What we are looking for • Previous experience in customer service, booking, operations, tourism, transport or similar., • High level of English and Spanish., • Good communication and problem-solving skills., • Comfortable handling phone-based customer and provider support., • Attention to detail and ability to work in a fast-paced environment., • Good computer skills., • Availability for rotating 24/7 shifts, including nights, weekends and public holidays., • Residence in Reus, Tarragona or nearby, What we offer • Join a 15+ year established company in full international growth., • A genuinely multicultural and international working environment., • Training and onboarding from day one., • Professional development and internal growth opportunities., • The opportunity to be part of an operation covering 80+ countries and 250+ airports worldwide, • Reus (Tarragona), • Presencial, • 18.000€ Bruto/año, • Experiencia mínima: Al menos 1 año, • Contrato indefinido, jornada completa