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David Kennedy Recruitment is working with a fast-growing AI technology company with over 50 million users, where people chat, talk and create images and video with AI characters, that is seeking to onboard a Trust & Safety Product Manager to join their team. This is a new, high-impact role to own safety and compliance on a very large consumer product. It is a product role rather than a policy or operations one. The company's products include adult content, so candidates must be fully comfortable working with this material. Location: Remote Employment type: B2B contract Remuneration: Competitive salary dependant on experience • Own and deliver safety and compliance features on the product, working directly with engineers, • Drive the product roadmap for AI moderation, age checks and red teaming, • Make and own safety and regulatory trade-offs, balancing user safety, compliance and product impact, • Define detection thresholds, manage false positives and shape human review processes, • Work closely with the CTO, Legal & Safety Lead and Product Lead, • Review reports that may include disturbing or illegal content, • 5+ years of product management experience, with proven product ownership: owned decisions, delivery and results, • Strong safety and regulatory judgement, able to give concrete examples of trade-offs made and their impact, • Solid technical understanding of safety systems, including thresholds, false positives and human review, • Based in Europe, • Full comfort working with explicit adult content, and willing to review disturbing or illegal reports, • Fully remote working from Europe, • B2B contract preferred, full-time, • Opportunity to own safety in a new, high-impact role on a product with 50M+ users, • Direct collaboration with the CTO, Legal & Safety Lead and Product Lead, • And many more!!! #J-18808-Ljbffr

David Kennedy Recruitment is working with a fast-growing AI technology company with over 50 million users, where people chat, talk and create images and video with AI characters, that is seeking to onboard a Trust & Safety Product Manager to join their team. This is a new, high-impact role to own safety and compliance on a very large consumer product. It is a product role rather than a policy or operations one. #J-18808-Ljbffr

En Aldous Bio estamos construyendo la mejor marca de complementos alimenticios de Europa. Por ello, actualmente buscamos a un nuevo miembro del equipo que se unirá como Customer Care Specialist para asegurar una excelente experiencia de cliente y acompañar a nuestra comunidad antes, durante y después de la compra en nuestros diferentes canales de venta: Ecommerce, Amazon, TikTok Shop y redes sociales. Funciones principales - Gestionar la atención al cliente de forma multicanal (email, teléfono, chat y redes sociales), ofreciendo una atención ágil, cercana y resolutiva. - Atender y gestionar las consultas e incidencias de clientes procedentes de nuestros diferentes canales de venta. - Acompañar a los clientes durante todo el proceso de compra, resolviendo dudas sobre productos, pedidos, pagos, envíos, devoluciones y funcionamiento de cada plataforma. - Interactuar con visitantes y potenciales clientes a través de Live Chat y redes sociales, ayudándoles durante su experiencia de compra. - Gestionar y realizar el seguimiento de incidencias relacionadas con pedidos y compras online hasta su completa resolución. - Gestionar consultas relacionadas con nuestros productos y coordinarse con los equipos internos cuando sea necesario ofrecer una respuesta especializada. - Recopilar, categorizar y analizar las opiniones, consultas y sugerencias de los clientes para detectar oportunidades de mejora en productos, procesos y experiencia de compra. - Monitorizar indicadores de Customer Care como tiempos de respuesta, tiempos de resolución, volumen de incidencias, satisfacción del cliente y tipología de consultas. - Identificar consultas e incidencias recurrentes por canal y proponer mejoras que permitan reducirlas y optimizar la experiencia del cliente. - Crear, mantener y actualizar recursos de soporte como preguntas frecuentes (FAQ), respuestas tipo y guías de usuario. - Colaborar de forma transversal con los equipos de Desarrollo de Producto, Marketing, Ecommerce y Logística para mejorar continuamente la experiencia de nuestra comunidad. Requisitos - Excelentes habilidades de comunicación oral y escrita. - Orientación al cliente y capacidad para ofrecer una atención cercana, empática y resolutiva. - Capacidad para gestionar y priorizar diferentes consultas e incidencias de forma organizada. - Rapidez en la resolución de problemas y autonomía en el día a día. - Familiaridad con Ecommerce, marketplaces, redes sociales y procesos de compra online. - Capacidad para trabajar con herramientas digitales de atención al cliente y gestión de incidencias. - Atención al detalle y capacidad para identificar patrones y oportunidades de mejora. - Nivel alto de inglés. Se valorará positivamente - Experiencia previa en Customer Care, Customer Experience, Ecommerce o atención al cliente. - Experiencia gestionando atención al cliente en Amazon, TikTok Shop, Ecommerce y/o redes sociales. - Experiencia trabajando con herramientas de ticketing, CRM o Live Chat. - Conocimiento de Shopify u otras plataformas Ecommerce. - Experiencia en empresas DTC, Ecommerce, wellness, alimentación o complementos alimenticios. - Conocimientos básicos de analítica y seguimiento de KPIs de atención al cliente. - Dominio de italiano, portugués, francés y/o alemán. - Conocimientos o interés por la nutrición, el bienestar y los complementos alimenticios. Ofrecemos - Jornada completa de lunes a viernes con incorporación inmediata. - Desarrollo en una empresa en pleno crecimiento. - Formar parte de un equipo joven en un entorno dinámico. - Valorar la actitud y habilidades por encima de la experiencia. - Poner a tu disposición un amplio abanico de retos y proyectos acordes con tus objetivos profesionales.

CallMerlin is a live B2B AI coworker for companies that already run on CRM, Slack/Teams, email, calendar and accounting. Teams get voice and chat access to those systems, with PIN permissions and human approval before important writes. EU-hosted. The product ships. The focus now is distribution: close customers, scale the MSP partner channel, and build a repeatable revenue engine. • MSPs and IT partners who resell/implement into their SMB base, • Direct B2B deals (CRM-heavy teams: HubSpot, Salesforce, Zoho), • Primary: Western Europe (NL/ES first; DE/FR next) You own commercial from day one: • Pipeline: outbound, discovery, demos (with me), close, • Build MSP partner channel + direct deals, • Pricing, packaging, CRM/funnel, repeatable GTM, • Turn early traction into a scalable revenue model This is not a junior SDR role and not “explore ideas together”. You join CallMerlin as commercial co-owner. You are • Hands-on closer (B2B SaaS: CRM, MSP, or enterprise), • Comfortable owning pipeline end-to-end, • Long-term oriented: build, not job-hop, • English required; Dutch, Spanish, German or French a plus, • 30–60 day work trial on real MSP + deals first, • Then co-founder equity 20–30%, 4-year vesting / 1-year cliff, • Cash commission from day 1 (also during trial), • No base salary initially #J-18808-Ljbffr

Description Experience the power of a game-changing career Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: - Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise -Escalate potential service issues - Guide customers through the claims process - Monitor and report on customer service performance - Keep up to date with all the latest products, processes and policy changes Requirements Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are proficient or bilingual in Dutch plus an advanced level English - Have good disposition to work in a customer service environment - Have customer care skills – ability to listen to and understand the customers’ need - Can take ownership of, and progress calls to resolution or to escalate call to resolution It will be a plus if you have: - Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. Offer What’s in it for you - 39 hours/week permanent contract: Monday to Friday: from 08:30 to 17:30- Salary 23,900 euros gross/year + a bonus of up to 1,200 euros gross/year - Central office location in either Barcelona - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

SQLI , a European leader in customer experience and digital transformation, helps major international brands create value through technology and digital innovation. From strategy to the deployment of our clients technological assets, we design and build robust, high-performance architectures and engaging experiences by combining cutting-edge technologies, proven methodologies, and deep technical expertise. To strengthen our teams (2,200 people across 12 countries), we are recruiting passionate individuals who share our values: Creative Spirit, Commitment, Forward Thinking. • Advise on agentic AI strategy, identifying the processes where agents bring real value and ruling out low-impact use cases., • Compare and recommend agents and tools (Rovo, Claude, Microsoft Copilot, ChatGPT, coding agents like Rovo Dev or Claude Code, among others) based on use case, cost and security requirements., • Design, build and test agents in Rovo Studio and, when needed, custom solutions with Forge., • Integrate Rovo with other AI tools and external systems through MCP, APIs and connectors., • Define efficiency and ROI metrics and track results over time., • Set good practices for governance, security and responsible AI use, in line with GDPR and the EU AI Act., • Train technical and non-technical users and drive adoption across the organisation, • Proven experience with Atlassian Rovo (agents, Studio, search and chat) and with Jira and Confluence administration., • Broad knowledge of the generative and agentic AI market, with hands-on experience across several platforms and models., • Strong skills in agent design, prompt engineering, RAG concepts and agent evaluation., • Experience with integrations (REST APIs, MCP) and knowledge of Forge or JavaScript/TypeScript development., • Consulting skills, including process analysis, use case discovery and communication with business stakeholders and leadership., • Knowledge of data governance, permission models and the European AI regulatory framework., • Atlassian certifications (Jira or Confluence administration) and specific AI training., • A portfolio of agents or automations in production with measurable results., • Experience in change management and technology adoption programmes., • Permanent contract., • Hybrid policy work.(1 day office), • Competitive salary., • Flexible Remuneration (Meal vouchers, kinder garden, Public Transport/Mobility), • Private health insurance (including dental care)., • UDEMYBusiness member platform with a lot of on-line learnings (certifications, courses, etc)., • Individual yearly training and certification budget., • Work Schedule Monday to Friday., • Flexible work hours with shorter Fridays and summer schedule SQLI Group ensures that applicants' personal data is processed as required by the EU General Data Protection Regulation (GDPR) and the Ley de Protección de Datos 3/2018 of the Spanish Kingdom . Personal data is processed for the purpose of carrying out the hiring process and joining to our talent community. You can exercise your rights in terms of General Data Protection and digital guarantees through #J-18808-Ljbffr

Description: Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Valencia or Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Sales Representative on our team, you will: - Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests - Fast and effective reply to inbound queries - Make outbound calls when necessary to solve issues with customers and different internal business units - Create quote and follow up with cross selling / up selling and a proactive and service attitude - Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained - Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach. Requirements: Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are bilingual or proficient in Dutch and fluent in English - Have minimum of 1 year relevant experience - Have strong communication skills - Knowledge of sales techniques (up-/cross-selling, objection handling, etc) - Are customer driven and motivation to work in sales - Are achievement and target oriented - Have IT knowledge and technical understanding - Have strong personal interest & curiosity in IT products and applications - Have Real capability to listen to customers - Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs - Have Exceptional customer facing and customer care skills Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. Offer: What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full time 39 hours/week contract: Monday to Friday 09-18h- Salary 20,000€ gross/year base (12 payments) + 2.000 EUR gross year in bonus according to performance - Great office location in Valencia or Barcelona (hybrid work model) - Friends hunting (referral) bonus - Full paid training about the company and the project you will be working on - Career development program and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1713033

Description: We’re recruiting on behalf of an international company with a strong focus on quality customer experience. This role is ideal for someone who enjoys helping people, solving problems, and working in a structured, professional support environment — while living and working abroad. Location: Valencia, Spain Valencia offers a high quality of life, good infrastructure, affordable living, and a strong international community. It’s a practical and attractive city for building both a career and a stable life abroad. The Role As part of the Dutch-speaking customer support team, you’ll support customers with existing services and products. You’ll be responsible for handling inquiries efficiently, professionally, and with a strong focus on solution-oriented support. You will manage questions related to orders, products, deliveries, and general customer inquiries. The focus is on clear communication, problem-solving, and delivering consistent service quality. Responsibilities - Support Dutch-speaking customers via phone, email, and chat - Handle inquiries related to orders, products, returns, and deliveries - Provide clear, accurate, and professional support - Collaborate with internal teams to resolve cases - Maintain accurate records in internal systems Profile - Native Dutch speaker - Clear and professional communication skills - Calm, structured, and solution-focused - Organized and detail-oriented - Team-oriented with a responsible work attitude - Customer support experience is an advantage, but not a requirement. What’s Offered - Breakfast and lunch provided daily - Full Spanish health insurance - Free Spanish lessons - Career development opportunities - Team events and social activities - Help with documents and guidance to find housing Requirements: Offer:

Tu misión será ofrecer soporte integral por teléfono, correo electrónico y chat, proporcionando información, soporte y acompañamiento a clientes y potenciales clientes antes, durante y después del proceso de compra, garantizando una experiencia de calidad. Formarás parte del área de Gestió