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ph3Overview /h3 pbSupportYourApp /b is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a bChat Support Consultant /b today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. /p h3Responsibilities /h3 ul liDeliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints /li liBuild strong and lasting customer relationships /li liKeep up with evolving tools and technology /li liHandle sensitive customer data with care and security /li liApply the latest and greatest customer happiness practices /li liMaintain deep understanding of client solutions and meet KPI /li liBe a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays /li liCommunicate with developers and cross-functional specialists /li /ul h3What you need to succeed /h3 ul liNative Finnish-speaker and excellent English communication skills (at least C1 level) /li liAt least 6 months of live chat support experience, preferably in crypto or financial services /li liBasic financial knowledge or payment/banking experience is preferred /li liCrypto industry knowledge is a plus /li liCRM experience in Salesforce is an advantage /li liStrong analytical thinking and research skills /li liPositive, proactive and responsible attitude /li liPersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) /li /ul h3Nice to have /h3 ul liCRM systems expertise /li /ul h3Benefits /h3 ul liFlexible schedule /li liOpportunity to cooperate fully remotely /li liInclusive international environment /li liCompensation in USD /li liRewards for referring friends /li liBalance between project workload and personal time, but also - internal health policy /li liResponsive leadership interested in your development and long-lasting cooperation /li liGreenhouse conditions for self-development /li liA culture built on trust, with no time-tracking requirements /li liThe items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected /li /ul pYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. /p pSo if you're a proactive bSupport Specialist /b who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! /p pOver 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. /p pKnow someone perfect for the role? Refer them and get rewarded! /p pWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. /p pYour personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. /p /p #J-18808-Ljbffr