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About us We are a multinational food company that conserves the goodness of nature in our products. We carefully select our fruit and vegetables from their origin, maintaining the highest quality and safety throughout the production process. We pride ourselves in providing consumers with natural, healthy, and nutritious products that have made us a reference in infant and adult nutrition. In addition, the Hero Institute of Infant Nutrition is within the Hero Spain facilities. Website: Sector: Food company Company size: More than 4,000 employees Headquarters: Lenzburg, Switzerland Company type: Private company Categories: Baby food, Healthy Snacks, Natural Spreads, Sauces, Juices and Nectars, Cereal Snacks, Prepared meals What is our commitment? We are on a mission to delight consumers by conserving the goodness of nature. The world today is different from what it was 10 years ago, and nothing like it was in 1886 when Hero was founded in Lenzburg, Switzerland. However, our core goals remain the same. We have adapted to change, offering consumers high quality, healthy, natural and sustainable food. Hero Spain, with its headquarter in Alcantarilla (Murcia), has formed part of this legacy since 1922. We are committed to naturalness in our products, maintaining a firm nutritional commitment and constantly improving thanks to our commitment to continuous innovation and research, to adapt to the needs of consumers, customers, and new market trends. Team value proposition Recently, Hero Spain has been certified as a #TopEmployer in 2023 and 2024 🏆, an achievement that reflects our ongoing commitment to the well-being and development of our team of talents. This recognition is a testament to the exceptional culture we have cultivated together, positioning us as one of the best companies to work for in Spain. This would not have been possible without the commitment and dedication of every person who is part of the Hero family. We don't hire top talent so we can tell them what to do. That doesn't make sense. At Hero, we give you the opportunity to make your mark and contribute to something bigger. We’ll give you the tools and skills to do your job and then get out of the way. Purpose We are on a mission to conserve what's good in nature. We do so by striving to conduct our business sustainably and striving to do the right thing. Always. Without compromises. Values The new values reflect the company today and the company we want to build in the future. Values are at the heart of who we are as people and they guide how we behave. Create wow We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus. Everyone Hero We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It’s about Purpose, Performance and Teamwork. Nourish others We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It’s about Honesty, Empowerment, Respect and Diversity. Take responsibility We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It’s about Sustainability, Ownership, Heritage and Quality. Impact We value good ideas, so we want the best talent. Our people can make a difference because we give them the freedom to act, to be entrepreneurial, and to make a difference. This is reflected in the responsibilities. Be yourself, be impactful. Growth We all win if we grow together. It's about professional and personal growth. The best way to grow as a company is to help you grow as a person, hence the availability of learning and development opportunities. Meet your future department Transformation Office at Hero Spain is a dynamic department focused on analysing, optimizing, and digitalizing processes across the organization. Our mission is to drive innovation, enhance efficiency, and enable the company to adapt to the evolving demands of the business world. How can you help us? You will lead the identification of inefficiencies, drive process optimization efforts, oversee digital transformation projects, design and implement strategic programs, monitor progress through KPIs, and foster a culture of continuous improvement and innovations. Your main responsibilities Your main responsibilities will include: • Analyzing workflows to identify inefficiencies and opportunities for improvement., • Managing and guiding team members to collect insights from key stakeholders., • Leading the design and implementation of process optimization strategies., • Researching and evaluating emerging technologies and automation solutions to enhance operations., • Overseeing project timelines, milestones, and deliverables to ensure successful execution. Gathering and analyzing data to assess the impact of transformation initiatives., • Preparing reports, presentations, and visual dashboards for internal and external stakeholders. Bringing fresh perspectives and proposing creative, actionable solutions to complex challenges. Skills and Competencies Background: • ADE / Engineering / IT, • Proficiency in Spanish and B2-C1 level of English. Competences: • Strategic Thinking: Ability to assess complex systems, identify high-impact opportunities, and align transformation efforts with business goals., • Analytical Skills: Strong capacity to interpret data, uncover root causes, and support evidence-based decision-making., • Leadership & Team Management: Proven ability to lead crossfunctional teams, manage priorities, and foster high-performance environments., • Project Management: Skilled in planning, coordinating, and delivering multiple initiatives within scope, time, and budget., • Technological Awareness: Familiarity with digital tools and automation technologies (e.g., RPA, low-code platforms), and enterprise systems such as SAP; knowledge of Python or similar tools is a plus., • Problem-Solving: Resourceful and creative in overcoming obstacles and managing ambiguity. Stakeholder Engagement: Excellent communication and interpersonal skills to influence, align, and collaborate across diverse teams., • Adaptability: Comfortable working in dynamic, fast-changing environments and open to continuous learning., • Attention to Detail: Ensures accuracy and quality in planning, reporting, and execution. Others: What do we offer you? We offer a position where you can develop professionally in an international company, with an open way of working and short decision lines where people can really make an impact. Benefits • Hybrid work, • Flexible Schedule and early finish on Fridays, also during summer months, • Attractive Compensation & Benefits package, • Physiotherapist, • Continuous learning and development, • Ongoing feedback, • Collaborative and challenging multinational environment, • Strong values, • Matrix organization, • Open and transparent culture, • Great work environment, • Amazing people, • and much more! During these 100 years we have come a long way, but we want to continue doing so for another 100. To do so, we need talented, curious, innovative, collaborative, diverse and responsible people to be part of this great team. If you what to know more about Hero, access our web site: If you want to dive into our commitment to sustainability, access our 2022 Sustainability Report: ___ If you want to dive into our commitment to sustainability, access our 2022 Sustainability Report: Will you join us? Please send your CV and relevant documents to , or We only accept applications sent to the above email addresses or via LinkedIn. Please be aware of job offer scrappers and note that we will not accept applications from other third parties.

The Hero Group is a global food company focused on branded nutritional food products. The company was founded in 1886 in Lenzburg, Switzerland, where its headquarters are still located today. Hero's operates in the Growing Up and Adult categories, which include three businesses: Better Snacking, Naturally Good Food and Others. The Group is a house of brands and includes Hero, Corny, Beech-Nut, Schwartau, Semper, Freche Freunde, Organix, Deliciously Ella, Sunar, Vitrac, Baby Gourmet, Queensberry, and Casa de Mateus in its portfolio. In 2024, the Group generated revenues of CHF 1.25 billion. Head of Service Delivery We are seeking a strategic leader to drive the delivery and transformation of our operational IT services on a global scale. You will combine deep technical expertise with strong leadership to ensure seamless, efficient, and innovative IT service delivery that aligns with our business goals. Your ability to lead teams, manage complex projects, and foster stakeholder relationships will be key to elevating our IT operations and supporting our digital workplace vision. Your main responsibilities: • Develop and implement IT service delivery strategies aligned with organizational objectives and industry best practices., • Lead the design, implementation, and continuous improvement of ITSM processes (Incident, Change, Service Request, and Problem Management) in line with ITIL 4., • Establish service delivery frameworks and a group-wide Service Desk., • Provide regular reporting to leadership on service performance, risks, and improvement initiatives., • Drive the enhancement and adoption of the Microsoft 365 platform., • Collaborate with service owners to define and maintain a comprehensive Group-IT service catalogue, including SLAs, OLAs, and KPIs., • Enhance ITSM tooling to increase process automation, efficiency, and maturity., • Strengthen governance, guidelines, and maturity across IT service management practices., • Implement risk management strategies to ensure business continuity and minimize disruptions., • Optimize resource allocation and capacity planning., • Ensure consistent end-user satisfaction with digital workplace solutions, M365 support, and the Global Service Desk., • Lead cross-functional teams to deliver complex IT projects and initiatives., • Support both global and local mindsets within teams., • Collaborate with business stakeholders to align service delivery with business priorities., • Provide guidance and training on best practices to stakeholders., • Manage vendor relationships, including commercial negotiations and SLA compliance., • Drive team performance through effective goal setting, coaching, and engagement., • Manage the budget and provide financial visibility for your area of responsibility. Skills and competencies: Background • Bachelor’s degree in information technology, Business Informatics, Computer Science, or a related field., • Higher education (Master’s Degree) in Computer Science, Business Informatics, or comparable training., • ITIL 4 Foundation certification required; additional ITIL certifications are a plus., • 10+ years of experience in IT roles, with expertise in Service Delivery and Microsoft 365 administration., • Proven track recordin managing large-scale IT operations and transformation initiatives., • Expertise in IT service delivery and operations management., • Proficiency in IT governance and risk management frameworks (experience with IT4IT, COBIT,or FitSM is a plus)., • Experience with ITSM tools (e.g., ServiceNow, Freshservice) and managing Microsoft platforms. Competences: • English fluency is required; German or Spanish is a plus., • Strong leadership in managing and developing international, cross-functional teams., • Ability to partner with senior business leaders to align IT service delivery strategy with business goals., • Excellent communication and stakeholder engagement skills at all organizational levels., • Strategic mindset, with a focus on continuous improvement and innovation., • Strong project management and change management capabilities., • Customer-oriented approach and a drive for operational excellence. Workplace: Murcia (Spain) or Bad Schwartau (Germany). What we offer: Benefits • Hybrid work, • Flexible Schedule and early finish on Fridays, also during summer months, • Attractive Compensation & Benefits package, • Physiotherapist, • Continuous learning and development, • Ongoing feedback, • Collaborative and challenging multinational environment, • Strong values, • Matrix organization, • Open and transparent culture, • Great work environment, • Amazing people Do you want to be part of the team? Please send your CV and relevant documents to , , or Our commitment Ever since our humble beginnings in 1886, we have been a company that is rooted in goodness. Goodness of spirit. A spirit of generosity, honesty and genuine care. Care about each other, care about the people who buy our products and care about the world we live in. It is what unites us and makes us Hero. It is the reason why we only make real honest foods and snacks that are better by nature. While what we do changes over time in order to be true to how people live their lives today, how we do it and what we are striving for always remains the same: Products that are great tasting and nutritionally balanced, made from high quality ingredients. Never straying from our core belief that there is a better way. The Hero way. That’s why we have made it our mission to delight consumers through honest goodness in every bite. Values Our values reflect the company today and the company we want to build in the future. Values are at the heart of who we are as people and they guide how we behave. If you want more information about Hero, visit our website on ___ If you want more information about Hero, visit our website on We only accept applications sent to the above email addresses or via LinkedIn. Please be aware of job offer alternative sources and note that we will not accept applications from other third parties.

About us We are a multinational food company that conserves the goodness of nature in our products. We carefully select our fruit and vegetables from their origin, maintaining the highest quality and safety throughout the production process. We pride ourselves in providing consumers with natural, healthy, and nutritious products that have made us a reference in infant and adult nutrition. In addition, the Hero Institute of Infant Nutrition is within the Hero Spain facilities. Website: Sector: Food company Company size: More than 4,000 employees Headquarters: Lenzburg, Switzerland Company type: Private company Categories: Baby food, Healthy Snacks, Natural Spreads, Sauces, Juices and Nectars, Cereal Snacks, Prepared meals What is our commitment? We are on a mission to delight consumers by conserving the goodness of nature. The world today is different from what it was 10 years ago, and nothing like it was in 1886 when Hero was founded in Lenzburg, Switzerland. However, our core goals remain the same. We have adapted to change, offering consumers high quality, healthy, natural and sustainable food. Hero Spain, with its headquarter in Alcantarilla (Murcia), has formed part of this legacy since 1922. We are committed to naturalness in our products, maintaining a firm nutritional commitment and constantly improving thanks to our commitment to continuous innovation and research, to adapt to the needs of consumers, customers, and new market trends. Team value proposition Recently, Hero Spain has been certified as a #TopEmployer in 2023 and 2024 🏆, an achievement that reflects our ongoing commitment to the well-being and development of our team of talents. This recognition is a testament to the exceptional culture we have cultivated together, positioning us as one of the best companies to work for in Spain. This would not have been possible without the commitment and dedication of every person who is part of the Hero family. We don't hire top talent so we can tell them what to do. That doesn't make sense. At Hero, we give you the opportunity to make your mark and contribute to something bigger. We’ll give you the tools and skills to do your job and then get out of the way. Purpose We are on a mission to conserve what's good in nature. We do so by striving to conduct our business sustainably and striving to do the right thing. Always. Without compromises. Values The new values reflect the company today and the company we want to build in the future. Values are at the heart of who we are as people and they guide how we behave. Create wow We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus. Everyone Hero We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It’s about Purpose, Performance and Teamwork. Nourish others We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It’s about Honesty, Empowerment, Respect and Diversity. Take responsibility We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It’s about Sustainability, Ownership, Heritage and Quality. Impact We value good ideas, so we want the best talent. Our people can make a difference because we give them the freedom to act, to be entrepreneurial, and to make a difference. This is reflected in the responsibilities. Be yourself, be impactful. Growth We all win if we grow together. It's about professional and personal growth. The best way to grow as a company is to help you grow as a person, hence the availability of learning and development opportunities. Meet your future department Transformation Office at Hero Spain is a dynamic department focused on analysing, optimizing, and digitalizing processes across the organization. Our mission is to drive innovation, enhance efficiency, and enable the company to adapt to the evolving demands of the business world. How can you help us? You can help identify inefficiencies, support process optimization, assist with digital transformation projects, develop programs, track progress, and contribute fresh ideas to enhance processes and drive meaningful improvements. Your main responsibilities Your main responsibilities will include: • Analyze workflows to identify inefficiencies and improvement opportunities., • Collaborate with team members to gather insights from stakeholders., • Assist in designing and implementing process optimization strategies., • Document process flows and create actionable recommendations., • Research and evaluate digital tools and technologies for process enhancement., • Support the implementation and training of new digital solutions., • Develop and test programs or tools to automate and optimize workflows., • Monitor project timelines, milestones, and deliverables., • Gather and analyze data to measure the success of transformation initiatives., • Prepare reports, presentations, and visualizations for stakeholders., • Maintain detailed documentation of processes, tools, and project outcomes., • Bring fresh perspectives and propose creative solutions to challenges. Skills and Competencies • Bachelor’s degree in Information Technology or equivalent required., • Proficiency in Spanish and B2-C1 level of English. Competences: • Analytical Thinking: Ability to identify inefficiencies and propose solutions., • Technical Skills: Basic programming and familiarity with automation tools., • Project Management: Strong organizational and time management abilities., • Collaboration: Effective teamwork and communication with team members., • Problem-Solving: Creative and resourceful in addressing challenges., • Adaptability: Quick to learn new tools and adjust to changing needs., • Attention to Detail: Precise in analyzing data and documenting processes., • Proactive Attitude: Self-motivated and eager to contribute Others: • Knowledge of Python / RPA / SAP would be an asset What do we offer you? We offer a position where you can develop professionally in an international company, with an open way of working and short decision lines where people can really make an impact. Benefits • Hybrid work, • Flexible Schedule and early finish on Fridays, also during summer months, • Attractive Compensation & Benefits package, • Physiotherapist, • Continuous learning and development, • Ongoing feedback, • Collaborative and challenging multinational environment, • Strong values, • Matrix organization, • Open and transparent culture, • Great work environment, • Amazing people, • and much more! During these 100 years we have come a long way, but we want to continue doing so for another 100. To do so, we need talented, curious, innovative, collaborative, diverse and responsible people to be part of this great team. If you what to know more about Hero, access our web site: If you want to dive into our commitment to sustainability, access our 2022 Sustainability Report: ___ If you want to dive into our commitment to sustainability, access our 2022 Sustainability Report: Will you join us? Please send your CV and relevant documents to , or We only accept applications sent to the above email addresses or via LinkedIn. Please be aware of job offer scrappers and note that we will not accept applications from other third parties.

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