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  • Guest Experience Manager- Four Seasons Hotel Madrid
    Guest Experience Manager- Four Seasons Hotel Madrid
    hace 2 días
    Jornada completa
    Latina, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Reporting to the Front Office Manager, the Guest Experience Manager will deliver a seamless, personalized guest experience from pre-arrival to departure. Anticipating needs and ensuring flawless service across departments, you’ll uphold the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you’ll create memorable moments that inspire guest loyalty. What you will do General As a Department Head and Brand Ambassador, be highly knowledgeable of all hotel and facility information, hours of operation, key personnel, special activities, and functions in the hotel. Act, in the absence of Duty or senior management, in all matters concerning the safety, security and well-being of hotel guests. Prepare and attend weekly and monthly meetings such as Rooms, OPS, Morning, Quality, Group Resume and other Dpt. Heads meetings. Lead and deliver training sessions organized by PnC: Glitchology. Guest Experience Lead and manage the full guest experience department, ensuring personalized service and flawless coordination from pre-arrival to post-departure. Organize the journey of our top VIPs including suite guests, Four Seasons Elite and High Return guests and others, pre, during and post their stay. Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities. Collaborate with all departments (F&B, IRD, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience. Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care. Ensure Golden is kept updated with all guest preferences. Handle guest complaints and actively manage Glitches. Ensure guests are met on time, and negative experiences are offset prior to departure. Promote hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction. Complete Manager’s checklist daily Help and supervise the GEX team with the checklist when needed and assist, in the presence of heavy volume, in the areas of Front Office, Concierge and Guest Services. People Management Supervise the department's monthly expenses, ensure all finance procedures are correctly taken. Labor management: schedules, extra hours control etc. Conduct the monthly audit of supplier invoices, i.e. for flowers, L&F, etc. Control stock with the team, ordering supplies when needed through Birchstreet. Provide guidance, coaching, and motivation to the Guest Experience team, fostering a culture of excellence and service passion. Conduct interviews and staff hiring when needed. Assist with the on-boarding and training of new team members from interns to Asst. Managers Perform Annual reviews to the Asst. Managers as well as give feedback and guidance when needed. Assist the Asst. Managers with team annual reviews and communicating warnings, corrective actions and other feedback. Supervise team development and career aspirations Maintain strong relationships with vendors and partners, leveraging local expertise to curate unique, memorable experiences. Monitor and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement. Monitor Qualtrics seeking improvement. Reply to Google negative reviews, TripAdvisor reviews and Booking.com. Follow guidelines. Follow up with Global GEX projects and initiatives launched or driven by Corporate Team. Participate actively in other Global Guest Experience calls / meetings. What you bring Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge. Have fluency in English and Spanish Minimum 1 year managing a medium- sized team Must have experience in Opera Strong leadership & organizational skills required Excellent communication and interpersonal abilities Foster creativity Problem-solving and conflict-resolution skills Skilled in active listening and providing constructive feedback to support team development. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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    Inscripción fácil
  • Responsable de turno - KFC Nexum Fuenlabrada
    Responsable de turno - KFC Nexum Fuenlabrada
    hace 4 días
    €17000–€19000 anual
    Jornada completa
    Fuenlabrada

    KFC pertenece al Grupo AmRest, multinacional con más de 50.000 personas en 23 países por todo el mundo. Es una compañía global impulsada por un propósito común y una firme creencia: la excelencia de nuestro servicio es la manera de ganarnos el corazón de las personas. Responsabilidades • Ser la cara visible de nuestro restaurante, el impulsor de nuestra filosofía y el mejor anfitrión para nuestros invitados., • Liderar y organizar al equipo durante el turno para ofrecer un servicio excelente., • Planificar el día a día del restaurante logrando un gran ambiente de trabajo, sin olvidar la rentabilidad del negocio. ¿Qué buscamos? • Profesionales con experiencia que disfruten con la hostelería y les apasione la gestión de restaurantes. Si es tu caso, ¡te estamos esperando!, • Experiencia mínima de 1 año como responsable de turno o encargado/a interviniendo en la gestión integral del restaurante (sala, cocina, producto, personal, ventas, resultados financieros), • Posibilidad de cambiar de restaurante dentro de la misma localidad. ¿Qué te ofrecemos? • La posibilidad de hacer carrera dentro de la marca., • Poder moverte a otras empresas del Grupo., • Recibir una formación continua y especializada., • Programa de descuentos, • Salario fijo + bonus según objetivos, • Plan de retribución flexible, • Acceso a Wellhub y a nuestra plataforma de idiomas KFC se compromete a velar por la igualdad de oportunidades de mujeres y hombres al acceso a la empresa, la contratación, la promoción, la formación, la retribución, la conciliación de la vida personal laboral y familiar y la salud laboral.

    Inscripción fácil
  • Gerente de Restaurante
    Gerente de Restaurante
    hace 1 mes
    Jornada completa
    Leganés

    Gerente de Restaurante – Ginos (Centro Comercial Sambil) En Ginos, marca referente en restauración organizada, buscamos un/a Gerente de Restaurante para liderar la gestión integral del restaurante ubicado en el Centro Comercial Sambil. La persona seleccionada será el máximo responsable del negocio, liderando al equipo de sala y cocina, garantizando la excelencia en el servicio y asegurando los resultados del restaurante. Funciones • Gestión global del restaurante (sala y cocina)., • Liderazgo, organización y desarrollo del equipo., • Garantizar el cumplimiento de los estándares de calidad, servicio e imagen de marca., • Control y análisis de resultados: ventas, costes, mermas y rentabilidad., • Resolución de incidencias operativas y gestión de conflictos., • Asegurar una experiencia de cliente excelente en todo momento., • Presencia activa en el restaurante y liderazgo desde el ejemplo. Requisitos • Experiencia mínima de 2–3 años en puestos de gerencia, subgerencia o jefatura en restauración., • Experiencia en gestión de equipos y control de costes., • Perfil orientado a resultados y a la satisfacción del cliente., • Capacidad de toma de decisiones y gestión bajo presión., • Disponibilidad para trabajar en turnos y fines de semana. Se valorará especialmente: • Experiencia en cadenas de restauración organizada., • Capacidad para formar equipos estables y reducir la rotación., • Habilidades de comunicación e inteligencia emocional. ¿Qué ofrecemos? • Contrato estable a jornada completa (40h semanales)., • Salario según convenio., • Dos días de libranza consecutivos a la semana., • Proyecto sólido dentro de una marca reconocida., • Entorno profesional, estructurado y dinámico., • Autonomía en la gestión con el respaldo de la compañía. Si te identificas con este perfil Queremos conocerte. Buscamos personas responsables, comprometidas y con vocación de liderazgo, que quieran crecer dentro de una marca consolidada como Ginos.

    Inscripción fácil
  • Comercial
    Comercial
    hace 1 mes
    €1700–€3000 mensual
    Jornada completa
    Leganés

    Location: Spain or Remote (preferably Spain-based) Engagement: Autonomo/Freelance Contract (with monthly retainer + commission) About inte-QT inte-QT is transforming how telecom infrastructure is sourced, delivered, and supported across the globe. We work with Telcos, Carriers, System Integrators, and SDWAN providers to simplify and accelerate global connectivity and edge managed service in 190+ countries — powered by our proprietary platform. The Role We’re looking for a Commercial Account Manager who thrives in an autonomous role and acts as a trusted commercial lead, identifying new opportunities while expanding and strengthening existing customer relationships. This person will develop strategies tailored to our customers — all while leveraging inte-QT’s cutting-edge global platform and internal tools. What You’ll Do Strategic Sales & Business Development • Identify and acquire new customers among Telcos, Carriers, System Integrators, and SDWAN partners., • Develop regional or vertical-focused go-to-market strategies., • Own and manage the full sales cycle — from lead generation through deal closure. Customer Success & Growth • Nurture existing accounts and identify upselling/cross-selling opportunities., • Understand customer technical and commercial drivers and translate them into winning solutions., • Collaborate with Sales Support, Product, and Delivery teams to align customer needs with our services. Autonomy & Ownership • Operate as an independent commercial partner within inte-QT’s framework., • Actively use our internal tools and platform to manage pricing, quoting, and tracking. What You Bring • 3+ years of B2B sales experience (preferably in telecom, IT, or managed services)., • Entrepreneurial mindset with a self-starter approach., • Proven ability to close complex deals and manage long sales cycles., • Strong communication skills in English (Spanish and other languages are a plus)., • Comfort with CRM systems, quoting tools, and remote collaboration platforms., • Ability to work autonomously while remaining connected with a global, agile team. Why inte-QT • Work with cutting-edge global connectivity solutions., • High-impact, high-autonomy role with strong earning potential., • Join a fast-growing, FT1000-recognized company making waves across the telecom ecosystem.

    Inscripción fácil

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