Salesforce Project Manager
4 days ago
Valencia
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager. Main duties: • Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations., • Assign and supervise team tasks, managing assignments, vacations, and absences during the project., • Manage project progress to ensure deadlines, scope, and budget are met., • Facilitate change requests to ensure all parties are informed of schedule and budget impacts., • Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees., • Alert operations management of potential deviations. Establish communication and risk mitigation plans., • Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards., • Lead project demos for the client., • Lead the resolution of issues arising from project implementation., • Lead the relationship and pursue customer satisfaction regarding the project., • Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements., • Responsible for sending customer satisfaction surveys regarding the project., • Identify potential Up & Cross-Selling opportunities for the account., • Lead team retrospectives and identify potential internal improvements., • Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills. Experience needed: • +5 years of experience in PM roles., • +3 years participating in end-to-end CRM implementation processes., • Experience working with agile methodologies (SCRUM, Jira, etc.)., • Medium – high level of English. WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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