Bilingual Luxury Guest Communications Operator
hace 19 horas
Madrid
Instantly recognizable, The Ritz‑Carlton Tenerife, Abama is the island's most iconic resort: a tranquil oasis where the sea, volcanic landscapes, and subtropical vegetation blend seamlessly with Moorish‑inspired architecture. Our 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, and our lush gardens. A world‑class culinary destination, the resort features award‑winning restaurants, including Michelin‑starred dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we offer an unparalleled luxury escape in Tenerife.We are looking for aTelephone Operatorwho will play a key role in creating seamless guest experiences by managing all internal and external communications with professionalism, warmth, and efficiency. As the first voice our guests hear, you will represent The Ritz‑Carlton's Gold Standards in every conversation.ResponsibilitiesAnswering and handling all internal and external telephone calls promptly, professionally, and courteously.Directing calls and guest requests accurately to the appropriate departments.Providing guests with detailed information about resort facilities, dining venues, spa services, activities, transportation, and local attractions.Managing guest requests efficiently and following up to ensure complete satisfaction.Recording and delivering messages accurately while maintaining the highest level of confidentiality.Supporting emergency communication procedures in accordance with established hotel protocols.Working closely with Front Office, Guest Relations, Housekeeping, Engineering, Security, Food & Beverage, and other departments to ensure seamless communication across the resort.Maintaining up‑to‑date operational information and internal directories.Ensuring every telephone interaction reflects The Ritz‑Carlton's commitment to personalized luxury service and attention to detail.Supporting Front Office operations whenever required to enhance the overall guest experience.QualificationsA warm, confident, and professional communication style with a genuine passion for guest service.Previous experience as a Telephone Operator, Front Office Agent, Guest Services Agent, Call Center Representative, or in a similar customer‑facing role, preferably within luxury hospitality.Excellent multitasking, organizational, and problem‑solving skills.The ability to remain calm and composed while managing multiple priorities.A collaborative mindset and the ability to work effectively with different departments.Fluency in English and Spanish is essential; German or additional languages are considered a strong advantage.Good computer skills; experience with hotel property management systems is an asset.A valid work permit for Spain.BenefitsAttractive salary above market standards with flexible compensation benefits.Explore Rate accommodation discounts at more than 9,500 Marriott hotels worldwide, extended to your partner, parents, and immediate family.20% Food & Beverage discounts across Marriott hotels and 50% discounts at our resort's restaurants.Up to 75% flight discounts for Tenerife residents travelling to mainland Spain.Corporate benefits program with discounts on leisure activities and travel.A special birthday gift.A complimentary stay at our resort after one year of service.13th and 14th salary payments.Continuous learning opportunities through our Marriott International University.Career development and growth opportunities within a global hospitality company.Complimentary employee dining.Uniforms and laundry service provided (depending on department).Team events, celebrations, and social activities.Opportunities to participate in Corporate Social Responsibility initiatives.(Benefits are subject to applicable internal policies and local regulations.)Equal Opportunity EmployerMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis.ApplicationSubmit your application throughMarriott Careerstogether with your application documents.About Our CultureYour role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and guide us each day to be better than the last. As part of our team, you will learn and exemplify these standards, working within a global brand that values creativity, thoughtfulness, and compassion.#J-18808-Ljbffr