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Empieza tu carrera profesional aprendiendo cómo se gestiona un negocio.Estás estudiando una carrera universitaria o un ciclo superior, y buscas unas prácticas donde desarrollar experiencia real en ventas, atención al cliente, gestión y liderazgo?.Formarás parte de la actividad diaria de una of

Hotel Mandarin Oriental Ritz, Madrid.Mandarin Oriental Ritz, Madrid.Revenue & Reservations department and support our high-performing Reservations team.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellen

Como parte del equipo de IT, participarás en proyectos y tareas relacionadas con el soporte tecnológico y la gestión de servicios Microsoft 365: * Soporte técnico de primer nivel a usuarios finales.Administración básica de usuarios, grupos y permisos en Microsoft Entra ID.Soporte y manteni

Minor Hotels Europe & Americas.Are you passionate about hospitality and the art of welcoming?.Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.At Mino

Empieza tu carrera profesional aprendiendo cómo se gestiona un negocio.Estás estudiando una carrera universitaria o un ciclo superior, y buscas unas prácticas donde desarrollar experiencia real en ventas, atención al cliente, gestión y liderazgo?.Formarás parte de la actividad diaria de una of

Locations : Madrid | Paris Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Manager - BCG Vantage, Sales & Service (Topic Activation path, Marketing, Sales & Pricing Practice Area), you'll bring expertise in Customer Experience (CX) and Sales to a growing global team. A core part of this role is helping colleagues who are putting together a client pitch for CX-related projects. Understanding client needs and confirming the BCG Sales & Service team is the right fit (or pointing them to who is). Surfacing client pain points and pulling together relevant client examples. Sharing POV and thought leadership materials, including building Sales.AI-powered product demos. Identifying topic experts to support the pitch, and bringing in senior BCG support when it's truly needed to close the deal. You'll also serve as a thought partner and CX content expert to case teams and topic/sector leaders, helping structure and solve complex client issues, bringing the full breadth of BCG’s Customer Experience expertise to each opportunity. Additionally, as a Manager in BCG Vantage you will drive development of intellectual property and knowledge assets to support the CX topic business, serving as an active contributor to commercialization efforts for the CX topic, whilst working with business leaders to drive proposals & go-to-market efforts. As a Manager, you may line manage a team of junior colleagues, taking responsibility for their goal setting, ongoing feedback and career development support. Our Customer Experience (CX) team helps clients build customer-centric strategies and operating models across four core areas: Commercial & Customer Relationship Strategy (translating customer research and insights into a customer-centric company strategy); Channel Optimization (diagnosing channel performance and redesigning the channel mix across store, phone, digital and other channels); Customer Journey Redesign (mapping current-state, end-to-end customer journeys and designing target-state journey blueprints); and CX Operating Model design (the org, governance and KPIs needed to sustain customer centricity over time). YOU'RE GOOD AT Understanding customer expectations and pain points through qualitative and quantitative research, and translating that into a customer-centric commercial and relationship strategy Diagnosing channel performance and helping redesign the channel mix across store, phone, digital, and other channels Mapping current-state, end-to-end customer journeys and designing target-state journey blueprints Designing the org, governance, and KPIs needed to sustain customer centricity over time Bringing curiosity and rigor to orchestrating complex sales cycles and deals, from qualification through close Helping colleagues shape and put together a strong customer-experience pitch for a client, quickly understanding what’s needed, confirming you’re the right person to help (or pointing elsewhere), and pulling together the right examples, experts and/or materials to support Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively Managing a portfolio of projects, with strong awareness of business priorities and commercial impact Training, coaching, and mentoring junior team members Working in an ever-changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment What You'll Bring 3+ years consulting experience in relevant customer service topic required; candidates with consulting experience preferred In lieu of consulting experience, 4+ years minimum industry experience required; 6-10+ years of industry experience strongly preferred Bachelor's degree in relevant field Some experience mentoring or coaching colleagues Hands-on experience in a B2C context in one or more of the following: customer research (translating qualitative/quantitative insights into strategy), channel performance diagnostics and channel mix design, customer journey mapping and redesign, or CX operating model design (org, governance, KPIs) Demonstrated curiosity and skill in orchestrating complex sales cycles and deals, including presales, demo creation, and deal conversion; key account management experience is a plus Experience helping teams put together a strong client pitch, from understanding what’s being asked, to making sure the right individuals are involved, to working cross-functionally to pull in the proper materials and experts Experience learning and applying AI-enabled tools Nice to have (not required): some experience or interest bridging Marketing and Sales & Service topics Fluency in English; other languages requested in certain locations Outstanding interpersonal and communication skills to interact with internal and external stakeholders while working in a global collaborative team environment Who You'll Work With As a Manager, BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. Our teams combine deep domain expertise with proprietary know-how and data assets to address targeted challenges directly with clients and case teams; co-creating insights on industry trends and functional topics, building proprietary data and tools, and codifying expertise that helps BCG deliver excellent business value to its clients. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. xiphteb Click here for more information on E-Verify.

About the Role We are seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to join our Complaints Management & Prevention team Do you have hands-on leadership experience with regulatory remediation, audit governance, and internal control frameworks in the German banking space? Do you love solving complex operational challenges using preventive Root Cause Analysis (RCA) to eliminate systematic product defects and process bottlenecks? Do you enjoy complex project management and aligning cross-functional teams—acting as the strategic bridge between Product, Tech, Legal, and 2LoD/3LoD control functions Here, you will have the unique opportunity to work at one of Europe’s most exciting Fintechs and directly safeguard our growth and operational integrity. You will own the end-to-end delivery of our regulatory remediation roadmap, establishing robust, BaFin-compliant preventive control frameworks (MaBeschwer, MaComp, MaRisk, KWG) and maintaining Written Orders (SfO) across all active markets. Reporting directly to the head of the department, you will have the unique opportunity to lead high-visibility regulatory initiatives, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones while driving operational strategy, scaling data quality, and guiding cross-functional teams. What You Will Do Regulatory Remediation & Governance: Lead the end-to-end delivery of the regulatory remediation roadmap, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones in alignment with BaFin MaBeschwer, MaComp, MaRisk, and general KWG expectations. Preventive Framework & RCA: Build, govern, and scale the preventive RCA framework (MaBeschwer Tz. 18), establishing risk-based selection triggers beyond volume (e.g., PSD2, WpHG, financial loss, reputational risk) to eliminate systematic product and process defects. Written Order (SfO) Ownership: Maintain, update, and own CMP’s Written Orders, procedures, and work instructions for structural compliance, process consistency, and cross-market operational alignment. Control Function & Stakeholder Interface: Serve as the primary operational contact for 2LoD (Compliance, Risk Management), 3LoD (Internal Audit), and external regulatory stakeholders. Team Leadership & Performance: Direct and mentor L3 Associate/Specialist team members in the matrix structure and cross-functional alignment with Product, Tech (PTX), Legal, and CS. What You Will Bring Minimal requirements: 5+ years of proven experience in compliance controls, internal audit, assurance or governance in the German finance space. Full working proficiency in German and English language. Background & Experience: Professional experience in banking operations, regulatory compliance, or audit remediation, with at least 2+ years leading people or major workstreams within complaint management or dispute resolution in a regulated financial institution. Regulatory Expertise: Deep knowledge of European and German banking regulations, including BaFin Circular 06/2018 (MaBeschwer), MaComp BT 12, MaRisk AT 4.3.4 / AT 7.1, KWG organizational requirements, and PSD2 Article 101. Project & Risk Leadership: Proven track record of executing complex regulatory remediations, implementing internal control systems (ICS), and managing cross-functional projects. Senior Management Exposure: Experience in communicating with senior stakeholders, addressing their requests, and comfortable interacting across all levels of the organization. Data & Technical Literacy: Understanding of the cases processing technology, customer interfaces, and ticketing platform, as well as operation indicators. What’s in it for you: Accelerate your career growth by joining one of Europe’s most innovative banks. Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members. Vacation days vary depending on your location of work. Additional day of annual leave for each year of service. A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. A relocation package with visa support for those who need it. Who we are? N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We’ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status. #J-18808-Ljbffr

¿Te apasionan los viajes, la cultura, el ocio y tienes ganas de participar en el crecimiento de la empresa Nº 1 en actividades, excursiones y tours en español por todo el mundo? Somos un equipo dinámico, multicultural e innovador, que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la empresa. Si quieres conquistar el mundo con nosotros, ¡te estamos esperando! ¿Cómo será tu día a día? Soporte y seguimiento a la gestión del budget del mercado. Conseguir los KPIs (GMV, NR, etc) establecidos para esos mercados. Establecimiento de línea de negocio y estrategia del mercado para la captación de nuevos afiliados/alojamientos potenciales. Ejecución de las acciones mensuales del departamento: envío de NL (Mailchimp), gestión del CRM (Hubspot), etc. Elaboración de informes para presentación mensual al Head del departamento, Country Managers y al resto de Account Managers. Gestión de Jiras del departamento: creación, seguimiento, prioridad, QA. Análisis del área para la propuesta de iniciativas en base al previo análisis. Control y validación de la actividad mensual de los afiliados. Construir y mantener relaciones de negocios eficientes. ¿Qué buscamos? Experiencia de al menos 2 años como Affiliates Manager, idealmente en el mercado español. Titulación en Turismo y/o Marketing. Conocimientos en CRM (preferiblemente Hubspot) Conocimientos de codificación HTML, banners, urls, integración, XML y conexiones vía API entre otros. Paquete Office. Herramientas para creación: HTML, image hosting, pixel, plataformas de afiliación. ¿Por qué Civitatis? Formarás parte del líder mundial de reserva online de excursiones y visitas guiadas en español. Espíritu joven, viajero y gran ambiente de trabajo. ¡+20 nacionalidades! Hay vida más allá del trabajo: Flexibilidad horaria (gestionas tu horario de entrada y salida), jornada intensiva en verano, modalidad de trabajo híbrida (3 días oficina, 2 días teletrabajo), así como otras medidas de conciliación. ¡24 días laborables de vacaciones! ¿Necesitas más descanso o tiempo para ti? Con Cividías, puedes comprar días extra de vacaciones cada año. Eventos de teambuilding (afterworks, torneos de pádel, fútbol, tours, fiestas, concursos, etc.) Planes voluntarios de retribución flexible para sacar el máximo partido a tu salario. ¡Equipo sano, equipo feliz! Tenemos fruta siempre a mano en la oficina y co-financiamos el gimnasio. Nunca dejarás de aprender: planes de desarrollo, formación continua y clases de inglés con profesores nativos. Podrás disfrutar de nuestras más de 90.500 actividades con un super descuento. Trabajarás en el corazón de Madrid. Oficinas en plena Gran Vía. En Civitatis impulsamos la diversidad y la igualdad de oportunidades, valorando el talento y el potencial de cada persona. Esta oferta está abierta a todas las personas que cumplan con el perfil profesional requerido. ¿Te sumas ? #J-18808-Ljbffr

Grupo Oesía is seeking a Support Manager – Electro-Optical Systems to lead maintenance and in-service support for EO systems in Madrid or Valdepeñas. You will coordinate multidisciplinary teams, manage customer relationships and ensure delivered milestones. You will work in a hybrid model, traveling as needed, and contribute to upgrades, obsolescence management and lifecycle support for high-value defense projects. #J-18808-Ljbffr

Conexus DX Part of the Recolution Group is seeking an experienced SAP IS-U Customer Management Functional Consultant for a fully remote freelance contract across Europe. The role focuses on supporting business processes, delivering functional enhancements and ensuring successful delivery within an SAP Utilities environment.The ideal candidate will have strong hands-on SAP IS-U experience, knowledge of Utilities Customer Management processes, and the ability to gather requirements, design#J-18808-Ljbffr

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform. The role focuses on remote support for healthcare professionals, start-up specialists, and field service engineers across EMEA and beyond.The ideal candidate has an engineering degree with robotics experience, strong problem-solving skills, and fluency in English, Portuguese and Italian. Some onsite support may be required in domestic and international settings.

Se busca Ingeniero/a de Ventas para desarrollar estrategias comerciales, identificar oportunidades de negocio y gestionar el ciclo completo de ventas de sistemas de Control y BMS/EBMS en el sector HVAC. Requiere experiencia previa en ventas técnicas y conocimientos de sistemas de climatización.

Gestionar una cartera de clientes (salones) para impulsar el uso de la plataforma Fresha, educar sobre sus funcionalidades y optimizar sus perfiles para maximizar ingresos, trabajando de forma autónoma en un entorno dinámico.

Manage broadcast operations and client accounts for events, coordinating networks, suppliers, and internal teams for seamless service delivery and budget control.

¿Listo para inscribirse? Antes de hacerlo, asegúrese de leer todos los detalles pertenecientes a este trabajo en la descripción a continuación. CEVA Logistics ofrece soluciones globales de cadena de suministro para conectar a personas, productos y proveedores en todo el mundo. Presente en 170 países y con más de 110.000 empleados distribuidos en 1.300 sitios, estamos bien encaminados para lograr nuestra visión: convertirnos en uno de los 5 principales operadores logísticos 3PL a nivel global.Creemos que nuestros empleados son la clave de nuestro éxito. Queremos involucrar y empoderar a nuestro diverso equipo global para cocrear valor con nuestros clientes a través de nuestras soluciones en logística contractual y transporte aéreo, marítimo, terrestre y de vehículos terminados. Por eso CEVA Logistics ofrece un entorno de trabajo dinámico y excepcional que fomenta el crecimiento personal, la innovación y la mejora continua.ATRÉVETE A CRECER. Únete a CEVA Logistics y formarás parte de un equipo que valora la imaginación, fomenta la audacia y la ejemplaridad, y está comprometido con la excelencia en todo lo que hacemos. Únete a nuestra misión de dar forma al futuro de la logística global mientras nos convertimos en un líder mundial en la industria. A medida que seguimos creciendo a un ritmo acelerado, ¿te atreves a crecer con nosotros? TU RO LComo Customer Service FVL, su misión principal será mantener la satisfacción del cliente y la reputación de la compañía mediante una gestión eficiente de las consultas y la coordinación de servicios clave en el sector de la automoción . ¿QUÉ VAS A HACE R?Gestión de Consulta s: Resolverá incidencias y dudas de clientes a través de diversos canales como teléfono, correo electrónico y chat de manera profesiona l.Asesoramiento Especializad o: Proporcionará información detallada sobre vehículos, opciones de financiación, procesos de compra y servicios postvent a.Coordinación Operativ a: Asistirá en la programación de citas para pruebas de manejo, entregas de vehículos y servicios de mantenimient o.Registro y Documentació n: Documentará todas las interacciones en el sistema CRM para asegurar la precisión de la informació n.Resolución de Problema s: Identificará y escalará quejas o problemas complejos a los departamentos correspondientes para su resolución oportun a.Colaboración Intern a: Trabajará estrechamente con los equipos de ventas, marketing y servicio técnico para garantizar una experiencia de cliente coherent e.Mejora Continu a: Participará en formaciones y propondrá soluciones para optimizar los procesos del departamento de Customer Car e. ¿QUÉ ESTAMOS BUSCAN DO?Formaci ón: Grado Superior, FP o Grado/Diplomatura en Transporte y Logísti ca.Experienc ia: Mínimo 2 años de experiencia previa en roles de Customer Service o atención al cliente, valorándose positivamente el sector automoción o logísti ca.Idiom as: Nivel de inglés al to.Habilidades Técnic as: Dominio avanzado de Excel y MS Office, con perfil analítico y capacidad para el reporti ng.Competenci as: Excelentes habilidades de comunicación verbal y escrita, capacidad para trabajar bajo presión y orientación al detal le.Actit ud: Perfil proactivo, con visión estratégica y clara orientación al clien te. ¿QUÉ TENEMOS PARA OFRECE RTE?Contrato y Estabili dad: Contrato inicial de 3 meses por selección seguido de contrato indefinido ordina rio.Sala rio: Hasta 21.500€ brutos anuales en 12 pagas, valorable por experien cia.Hora rio: Jornada de lunes a jueves de 9:00 a 18:15 y viernes de 9:00 a 14:00 (con posibilidad de entrada a las 8:00). Dos viernes al mes se finaliza la jornada a las 15 :00.Benefic ios: Disponibilidad de parking y comedor dentro de las instalaciones de la empresa, además de los beneficios corporativos de CEVA y planes de formac ión. CEVA Iberia se compromete a atraer, adquirir y retener a los mejores candidatos posibles de una manera equitativa e inclusiva, coherente con la legislación laboral y con las mejores prácticas.Nuestra organización es un empleador que ofrece igualdad de oportunidades. La política de la empresa establece que no habrá discriminación contra ningún empleado o solicitante por motivos de raza, color, credo, ascendencia, origen étnico, género, orientación sexual, estado civil, situación familiar, discapacidad y/o edad (según lo establecido por la ley). xbhjioe Aviso importante: Los procesos legítimos de selección de CEVA Logistics incluyen la comunicación con los candidatos a través de redes profesionales reconocidas, como LinkedIn, o mediante una dirección de correo electrónico oficial de la empresa: Recomendamos no responder a propuestas comerciales u ofertas no solicitadas de personas desconoc idas.

Somos ATREVIA, una consultora estratégica de Atracción, Influencia, Transformación y Anticipación, líder iberoamericana en Comunicación, Marketing y Asuntos Públicos, con presencia propia en 15 territorios y partners en otros 45 países. Contamos con más de 640 profesionales de 30 nacionalidades y una manera única de abordar la comunicación: combinando escucha, estrategia, creatividad y la magia de las mezclas. Acompañamos a las empresas en la resolución de desafíos complejos, activando movimientos, generando diálogo y guiando decisiones con un enfoque humano y sostenible. Creemos en el poder del compromiso y en un crecimiento que se construye desde la actitud, el propósito y la innovación constante. ATREVIA. Crecer, creciendo. Buscamos un/a Account Manager para el área de Entornos Regulados en nuestras oficinas de Madrid, con experiencia sólida en comunicación corporativa y experiencia previa demostrable en agencia. La misión del/de la Account Manager será gestionar con un alto nivel de autonomía cuentas y proyectos de comunicación en entornos regulados, convirtiéndose en un interlocutor de confianza para el cliente, anticipando sus necesidades y contribuyendo al crecimiento y desarrollo de las cuentas. Si te apasiona el mundo de la comunicación corporativa, disfrutas trabajando con clientes y te desenvuelves bien en entornos complejos y dinámicos, esta oportunidad puede ser para ti. • Gestionar de forma autónoma cuentas y proyectos de comunicación en sectores regulados, garantizando la calidad y el cumplimiento de los objetivos., • Diseñar y desarrollar estrategias y planes de comunicación adaptados a las necesidades de cada cliente., • Mantener una relación cercana y continuada con el cliente, entendiendo su negocio, necesidades y contexto., • Coordinar el trabajo y los entregables de los diferentes perfiles implicados en los proyectos., • Realizar el seguimiento económico de las cuentas y proyectos asignados, velando por el cumplimiento de presupuestos y alcances., • Identificar nuevas necesidades y oportunidades de crecimiento dentro de los clientes existentes., • Participar en la elaboración de propuestas comerciales y proyectos de nuevo negocio., • Gestionar situaciones de crisis y asuntos sensibles, en coordinación con perfiles de mayor responsabilidad cuando sea necesario., • Mantener y desarrollar relaciones con medios especializados y otros stakeholders relevantes para las cuentas., • Experiencia mínima de 8 años en comunicación corporativa, con experiencia demostrable en agencia y en sectores regulados como energía, infraestructuras, industria, entre otros., • Experiencia en gestión directa y autónoma de clientes y proyectos., • Conocimiento del ecosistema de medios económicos y sectoriales y experiencia en relación con periodistas y otros stakeholders., • Experiencia en elaboración de estrategias, planes de comunicación y propuestas para cliente., • Capacidad para realizar seguimiento de presupuestos y alcance de los proyectos., • Formación de Grado en Comunicación, RRPP, Periodismo o similares. Valorable Máster/Postgrado., • Imprescindible Inglés mínimo C1., • Excelente capacidad de redacción, interlocución y presentación., • Capacidad analítica y visión estratégica., • Alta orientación a cliente y resultados., • Proactividad, autonomía y capacidad para gestionar diferentes cuentas y proyectos simultáneamente., • Sensibilidad comercial y capacidad para detectar oportunidades dentro de las cuentas., • Contratación indefinida, • Plan de compensación competitivo y flexible, • Flexibilidad, teletrabajo y jornada intensiva en verano y todos los viernes del año., • Incorporación a un equipo en crecimiento., • Formar parte de una compañía reconocida entre las 100 mejores empresas para trabajar, y premiada por su compromiso con el talento femenino, • Nos encanta descubrir talento que quiera aprender, proponer y transformar. #J-18808-Ljbffr

Tu es passionné par le e-commerce ? Tu souhaites travailler dans un environnement dynamique et stimulant où les opportunités sont nombreuses et les challenges quotidiens ?!#Il est urgent de nous rejoindre !Acteur majeur du e-commerce en Europe, Showroomprivé organise pour ses 21 millions de membres des ventes exclusives, limitées dans le temps, de produits et services de grandes marques bénéficiant de fortes réductions.Le site réalise près d'un milliard de volume d’affaires en 2025.Le groupe compte plus de 1 000 collaborateurs ultra-motivés et s'engage activement contre toutes les formes de discriminations.Ta mission, si tu l'acceptes... Sous la responsabilité du Category Leader, tu as pour mission principale le développement d’un portefeuille de vendeurs en coordination avec les équipes achat-vente.Tu es chargé de l'accompagnement des vendeurs sur la Marketplace Showroomprivé.Tu as un objectif de volume d’affaire à atteindre sur tes catégories de produits et es en charge de l’animation de l’offre de ton portefeuille vendeur pour y parvenir. Responsabilités 1/ Définir une stratégie sectorielleS’aligner sur la stratégie commerciale de tes catégories avec les équipes achat-vente correspondantes, en particulier concernant les marques stratégiquesParticiper aux points d’alignement et d’itération sur cette stratégie au fil des opportunités business qui se présentent à nous 2/ Accompagner un portefeuille vendeursContact quotidien avec l’ensemble des fournisseurs français et internationauxMise en place de la stratégie marketplace et plan de développement de tes fournisseursPréparer et animer les business review et rdv commerciauxCréer une relation forte avec tes vendeurs 3/ Développer le volume d’affaire de tes vendeurs en s’assurant de la satisfaction clientConseiller et co-définir une stratégie de vente avec tes vendeurs au travers :Du développement d’une offre fond de rayon (long tail)De la définition d’un calendrier de mises en avant en Home Page (Vente Flash)Suivre et coordonner la bonne exécution de cette stratégie de vente auprès de tes vendeurs et de l’ensemble des équipes Showroomprivé impliquéesVendre des services de Trade Marketing à tes vendeursProposer et mettre en place des plans d’actions pour faire grandir le volume d’affaires durablementSuivre la qualité de service de tes vendeursSuivre le volume d’affaire généré sur ton périmètreReporting sur l’activité Ce qui fera la différence...Tu as au moins 6 ans d'expérience sur un poste similaire.Doté d’un bon relationnel, organisé, proactif, tu as une culture orientée business et aimes le travail « bien fait », de plus, tu as une sensibilité produit et tu es à l'aise avec les chiffres.Tu es à l’aise avec l'anglais (oral + écrit), et tu parles idéalement espagnol. xiphtebTu maîtrises le pack office (Excel / Powerpoint).Une maîtrise de l'espagnol et de l'anglais est attendue (oral et écrit) Une expérience sur l'outil Mirakl est un plus Account Manager Marketplace (Basé À Barcelone) - H/F/X Madrid, Kingdom Of Spain, ES #J-18808-Ljbffr

Especialista de atención al cliente bilingüe en alemán para gestionar incidencias y consultas de clientes en un entorno internacional en Madrid, con modelo híbrido.

One Team. We make it happen. We are Unstoppable. BABEL is a multinational technology consultancy specialized in applying its services and technological knowledge to the digital acceleration processes of its clients, large companies and public organizations. What is our strategic plan? We look to the future! Our Hyperspace 2029 strategic plan promises to be an exciting journey, full of opportunities to grow and develop professionally. Reaching 1 billion in revenue, a challenge that we are sure that with the collaboration and talent of our people, will be another success story that we will write together. What are we looking for? Do you like to turn data into decisions? At Babel we are looking for a Data & Analytics Consultant with experience in Cognos Analytics and SAS, capable of understanding business needs and transforming them into analytical solutions that generate impact. If you enjoy working hand in hand with the client and bridging the gap between business and technology, we want to meet you!? What will you do?Analyze business needs and translate them into reporting and analytics solutions.Act as a link between clients and technical teams throughout the solution lifecycle.Design dashboards, reports and scorecards that facilitate decision-making.Define business-oriented information models.Present results and insights clearly, to both technical and non-technical profiles.Accompany the client in the evolution and improvement of their analytical capabilities.? Your profileExperience in Data & Analytics consulting.Knowledge of Cognos Analytics, SAS and SQL.Experience in Business Intelligence and reporting projects.Ability to communicate with clients, identify needs and convert them into valuable solutions.Analytical, proactive and results-oriented profile.It will be a plus if you also have experience in...Power BI, Tableau or other visualization tools.Certifications related to data analytics or Business Intelligence.If you are passionate about helping organizations get the most out of their data and want to be part of analytical transformation projects, we would love to meet you. ? #babel What do we offer? Babel, the great way to achieve success. Do you want to be part of an expanding, committed and innovative team that makes history every day? At Babel we accompany you on your path to success. We believe in the talent of people and we want to enhance it by offering you a great work environment based on collaboration and solidarity. Working at Babel is much more than working in a company, it is joining a team of people with a shared mission and a company model focused on values. And we do so by promoting diversity, equity and inclusion, ensuring equal opportunities for all candidates, in an environment free of any type of discrimination. In addition,We are committed to work-life flexibility. (Points-based vacation system, teleworking and flexibility).We invest in the training of our Babelivers.We invest in your physical and emotional health. (Private Medical Insurance / Life Insurance, personal trainer and wellbeing program).We also invest in your free time (Nature activities, sports championships, streaming platform subscription (e.G. Netflix)).We participate in the growth of the company and recognize the participation of each person (Benefits Bonus).We focus on working with the latest technologies and innovative projects, but above all, we accompany digital transformation and bring technology closer to society.Do you accept the challenge? We are waiting for you!In compliance with current regulations on data protection, we inform you that the data controller for your personal data is GRUPO BABEL (see companies in the privacy policy), and will use them to manage your selection processes, both current and future, and the other purposes described on the website. This processing is based on the candidate's consent. The personal data collected will not be transferred to third parties in any case except for express legal obligations. You can exercise your data protection rights at data.protection@babelgroup.com. All information on our privacy policy on our website.#J-18808-Ljbffr

Empresa: Six Senses Quexigal Palace Process new reservations, amendments, and deposits, and respond to reservation emails within a maximum of 24 hours. Assign rooms, handle special requests, and block rooms when necessary. Contact guests and travel agencies to clarify preferences prior to arrival; maintain guest histories and profiles up to date. Monitor future availability and inventory in coordination with the Reservations Manager; update the online reservation system accordingly. Process group bookings, including the creation of booking codes and rooming lists, within a maximum of 48 hours of receipt. Run daily reports (such as no-shows, commissions, etc.) and ensure rate, market, and source codes are recorded accurately. Requisitos : Licenciado; 1 año; Inglés

Grupo Oesía in Madrid/Valdepeñas is seeking a Support Manager for Electro-Optical Systems to lead maintenance and in-service support projects.

Liebherr is seeking a Service Manager for Global Trade IT Solutions in Madrid to own and drive the end-to-end IT service for customs solutions across the Liebherr Group.

Descripción de la empresaSika España se fundó en 1954 y se caracteriza por la innovación participandoen la evolución de sistemas revolucionarios y de altas prestaciones técnicas. Gracias al Centro Tecnológico contamos con una continua cooperación con universidades e instituciones que garantizan una constante actualización.Sika está comprometida con la creación de valor sostenible, a través de productos, sistemas y soluciones para crear beneficios constantes, reduciendo significativamente el consumo de recursos y el impacto asociado a procesos de producción."Más valor - Menos Impacto"es el lema de la estrategia sostenible de Sika. Con nuestro trabajo reducimos el impacto y aumentamos la utilidad de nuestras soluciones.Descripción del empleoSupervisar la consecución y mantenimiento de niveles de calidad y satisfacción de clientes.Supervisar la consecución de los KPI`s definidos para el servicio.Definir, planificar, organizar, priorizar las tareas para garantizar el servicio.Dimensionar la plantilla y planificación del departamento, control de asistencias y horarios, descansos y vacaciones.Control cargas de trabajo y control de la calidad en la atención al cliente.Reporte de informes. Análisis de resultados. Creación e implantación de acciones de mejora.Gestión de personas: comunicar apropiadamente las estrategias de la compañía, así como canalizar las necesidades del personal. Favorecer el desarrollo de las personas y su formación. Escuchar activamente sus inquietudes y detectar personas con talento para apoyarles en su desarrollo. Fomentar la innovación y el cambio cuando sea necesario. Seguir los procedimientos y políticas de la compañía, valores y principios y código de conducta y así como velar por su cumplimiento.Colaborar de forma coordinada con el resto del departamento de Supply Chain para alcanzar los objetivos comunes.Colaborar con las áreas administrativas y comerciales para alcanzar los objetivos comunes de satisfacción al cliente.Ser la cara y la voz del Cliente dentro de la Compañía.Estudios universitarios en áreas de administración de empresas o ingenierías, o experiencia equivalente.Experiencia Profesional:Experiencia mínima de 5 años en un puesto similar.Requisitos adicionales:Conocimiento avanzado de SAP en QTC.Ingles nivel C1. Hablado y escrito.Experiencia en uso de IA.Experiencia deseable en mejora continua de procesos.Información adicionalUbicación: Alcobendas.Contrato Indefinido.Salario competitivo y bonus.Carrera profesional.Conciliaciónvida personal y laboral.Sika ofrece igualdad de oportunidades y considera a los candidatos/as cualificados/as para el empleo sin distinción de género, religión, raza, origen nacional o étnico, antecedentes culturales, grupo social, discapacidad, orientación sexual, identidad de género, estado civil, edad u opinión política. ¡La diversidad es fundamental para nuestra cultura y te invitamos a ser parte de ella!Ofrecemos salarios competitivos, alineados con los estándares del mercado local y el alcance y las responsabilidades específicas de cada puesto. La remuneración se determina en función de las habilidades relevantes para el puesto, la formación académica y/o la capacitación. Nos comprometemos a aplicar prácticas salariales justas y equitativas, de conformidad con las leyes y normativas aplicables.

Lead and develop a German-speaking Customer Experience team in Barcelona, focusing on exceptional service, KPI improvement, and cross-functional collaboration in a fast-paced e-commerce environment.

About ExoClickExoClick is an innovative and global ad company serving 20 billion daily geo-targeted ads to web and mobile advertisers & publishers. We are part of EXOGROUP, a set of companies made up of +200 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin, Porto and Valencia.We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike and are seeking to recruit an Advertiser Account Manager (Chinese Speaker) for our Barcelona office.RoleThis position requires a candidate who is energetic, enthusiastic, and motivated to work in a leading and dynamic company within the online entertainment sector.As an Advertiser Account Manager you will be responsible for scaling a portfolio of medium to large sized global advertisers as well as the management and optimization of their online campaigns using ExoClick's proprietary technology and network solutions. You are in direct contact with the advertisers to ensure they are meeting their ROI objectives, increase ExoClick's revenue, and will be required to generate statistical and financial reports for your clients and Management. You will report directly to the Sales Manager of Advertising.ProfileYou understand the general needs of online advertisers and publishers and you are able to manage a portfolio of 30+ accounts successfullyExtremely organised and rigorousProactive, with strong communication skillsAnalytical mind, good with calculations and statisticsStrong team player and contributorWe will value any previous experience as a media buyer, advertiser, affiliate or traffic managerFrench or Russian highly valuedDaily tasks includeMonitoring and optimization of advertising campaignsClients follow up and growth account planningNegotiation of agreements and pricingIdentify growth opportunities (cross-selling, upselling) in order to scale your clientsKeep up to date with latest market news and industry trendsBe willing to prospect and qualify new leads for your own portfolioMaintain CRM up to dateYour goalsBuild strong and sustainable relationships with your clients through strategic thinking and assist them with reaching their ROI objectives.Daily and weekly monitoring, analysis and help in optimization of their advertising campaigns. You must have the ability to identify areas of improvement and act on them fast.Interpret statistical data and campaign reports effectively.Meet and exceed your quarterly revenue goals generated from your global portfolio.Participate and communicate actively with other team members within the sales division (Publishing, Performance, CS) to aid knowledge, provide constructive updates, feedbacks and best practice sharing.What you'll find working at ExoClickWe offer a position in a young, dynamic and international team with exceptional working conditions in unique offices high up in the Torre Mapfre, one of Barcelona's world-renowned landmarks, located right on the city's seafront.Additionally, we offer the opportunity for permanent training, personal development, ambitious career growth, and a competitive salary.Most of all, we offer a position in a team that thrives on achievement, success, and leadership within our industry. Our core company value is innovation: where people & creativity drive innovative technology. If you have an innovative, winning mentality, this position is for you!Our Company BenefitsFlexitime and summer schedulePrivate health insuranceYour Birthday off as a paid holidayFlexible compensation plan: travel, meals & childcareAdditional internal and external training through our EXOGROUP University programEnglish, Portuguese & Spanish classesTraining budget & study leaveEmployee referral program bonus - You can earn 2500Eur by referring someone!Exciting team buildings in locations such as IbizaOffice games room/chill-out zoneOrganic fruitMonday team breakfastYoga classesSubsidised Well-Being activitiesPension planCalm AppMassagesSubsidized cateringFlexible remote workHome office setup budget of 500 EurThe companies that are part of EXOGROUP are the data controllers regarding your personal data, in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access, rectification, suppression, limitation, portability and opposition please visit the Protection Informative Clause Candidates.EXOGROUP is a set of companies offering a range of services within the digital business landscape. We have developed various proprietary technology platforms within an interconnected business eco-system enabling clients to safely carry out online monetisation#J-18808-Ljbffr

At Fayara, we’re building and scaling high-performance digital infrastructure that powers growth across AdTech and MarTech ecosystems. We’re looking for people who are curious, driven, and eager to take ownership in solving complex, high-impact problems. Role Overview The Payments Onboarding Specialist will support Fayara Group’s growth by managing merchant and entity onboarding with payment service providers, acquirers, banks, gateways, and alternative payment providers. Responsibilities include coordinating applications from preparation to approval and go-live, managing provider communications, ensuring accurate documentation, and proactively tracking outstanding requirements. The role also supports corporate and KYC documentation maintenance, periodic compliance reviews, and the ongoing good standing of payment accounts. The ideal candidate is organised, detail-oriented, proactive, and able to manage multiple processes in a fast-paced, growing environment. This is a full time employment role, with 5 days from the office the first 6 months and Hybrid – 4 days from the office after probation. Key Responsilbities Manage merchant onboarding with acquirers, banks, gateways and alternative payment providers: prepare and submit applications and handle follow-up through to approval and go-live Day-to-day contact for payment providers on onboarding, compliance reviews and account status Maintain KYC and corporate documentation for each group entity with the corporate service providers, and answer periodic compliance reviews from existing providers Keep a tracker of every application and compliance review: owner, status, next action and outstanding documents Gather what providers ask for from internal teams, such as website, technical and financial information, and check it before submission Report onboarding and compliance review status to management Support the payments function with ad hoc projects such as new payment method set-up Any other duties relevant to the role. What We're Looking For 1-3 years of experience in payments, acquiring, PSPs, merchant operations, onboarding, or KYC Familiarity with acquirers, banks, payment gateways, and alternative payment providers Working knowledge of merchant onboarding requirements and corporate documentation. Ability to prepare, review, and track accurate, complete application packages Good working knowledge of Microsoft Excel and OneDrive Experience with payment provider onboarding portals is an advantage Strong organisational skills and the ability to manage multiple applications and deadlines Fluent written and spoken English is essential, any other languages are advantageous Follows up on outstanding items independently and escalates issues early Takes responsibility for tasks and drives processes through to completion with minimal supervision Hands-on, adaptable, eager to grow with Fayara Group, and authorised to work in the Spain. The Perks & Practicalities Working Hours: Monday - Friday 09:00-18:00 Location: Madrid, Spain Salary: €35,000 - €40,000 Gross Annually 22+ Annual Leave Days Flexitime and Hybrid working available Job Category: Finance A collaborative, relaxed, and professional work environment where people enjoy what they do! An attractive employee benefits package with a workplace perks you’ll want to discover Interview Process Stage 1: Video Call with Talent Acquisition Stage 2: Video Call with Head of Payments Stage 3: Face-to-Face meeting with the relevant C-Level Three straightforward steps, meaningful conversations, and the opportunity to discover if we’re the right fit for each other. At Fayara Group, you’ll take ownership of bringing new payment partners on board, keeping applications moving, and turning complex requirements into smooth, successful launches. Your day-to-day work will help unlock new payment opportunities, strengthen our global capabilities, and keep our business moving forward. We value thoughtful applications and review each one carefully. Every application is reviewed by a member of our team. If your experience aligns with what we’re looking for, we’ll be in touch regarding next steps. #J-18808-Ljbffr

Buscamos agente de atención al cliente B2C con vocación de servicio para resolver consultas, gestionar incidencias y detectar oportunidades comerciales. Ofrecemos salario fijo, horario estable y modelo híbrido.

He/She brings practical service knowledge into digital delivery: understanding customer, operational, commercial and regulatory needs, shaping how customers reach us and how we respond, and building a support function that is fast, compliant, measurable and AI-assisted by design rather than by retrofit. The role covers the customer-facing layer of the end-to-end journey (from contracting to first bill, collection and service) across the contact channels, self-service area and support tooling. Spain at launch, followed by other markets such as France, Germany and Italy. The person in this role will own customer ticketing and service, customer engagement, the continuous optimisation of support including its tools, and claim management, end to end. • Act as the business reference point for customer service, engagement and claims across the Spanish operation and, subsequently, the markets that follow, • Translate customer and regulatory objectives into clear service processes, procedures, service levels and quality standards, • Design the omnichannel service model across phone, email, chat, WhatsApp, app and self-service portal, • Build the ticketing operation: taxonomy, routing and prioritisation rules, SLA framework, escalation paths, and shift and capacity planning, • Design proactive lifecycle communications: onboarding, first-bill explanation, consumption and tariff alerts, renewal and price-change notifications, and payment reminders, • Own the service side of retention - save flows, churn‑signal detection and the operational response to them., • Build the claims process end to end, • Ensure compliance with statutory response deadlines and the formal complaint framework, including complaint forms, consumer arbitration boards and regional consumer authorities, • Act as business owner for the support stack - CRM and ticketing, telephony/CCaaS, knowledge base, survey and QA tooling: define functional requirements, target design and evaluation criteria, support the IT organisation in vendor and partner selection, and drive business validation before go-live, • Hire, structure and lead the customer operations team; define roles, career paths, training curriculum and onboarding, • Identify, prioritise and specify AI use cases across the support chain, • Collaborate across Growth, Offering, Operations and Finance on the business side, and Product, UX, Architecture, Engineering and Data on the delivery side, • Energy retail background is a must, • Between 5 and 10 years of experience in customer operations, service management or contact centre leadership in a B2C environment, including hands‑on responsibility for building or substantially rebuilding a service function, • Experience in the Spanish market, with a working understanding of Spanish consumer protection obligations and the formal complaints and arbitration framework, • Proven experience setting up processes, procedures and teams from scratch, including defining the requirements for the supporting tooling, • Demonstrable, practical experience applying AI in a customer support context, • Comfortable in a CRM or ticketing environment, able to read data models, define integration requirements at functional level and build reporting, • Track record of leading, growing and developing teams, • Fluent Spanish and English, written and spoken. Italian, French or German language skills considered as a plus, • Experience in one or more other European markets - France, Germany or Italy in particular is highly appreciated, • Experience specifying and rolling out a support stack as business owner (Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, Genesys, Talkdesk or similar) is highly appreciated, • Experience in a high-volume regulated B2C environment - utilities, telecommunications, insurance, financial services or e-commerce - is highly appreciated, • Experience managing BPO partners in Spain or nearshore, and workforce management or forecasting experience, is a plus, • Experience with collaboration and documentation tools such as Jira, Confluence, Miro, Visio, Signavio or BPMN tools is an advantage #J-18808-Ljbffr

Manager - Strategic Accounts Madrid WESCO As a Manager - Strategic Accounts, you will build an effective account strategy to develop key strategic client relationship(s) resulting in profitable sales growth using an advanced level of sales skills, industry knowledge and business acumen. You will maintain contact with account(s) at a high, often executive level, focusing on the strategic nature of the relationship. You will manage sales activities for named accounts rather than an assigned territory. You may be a team leader and/or provide professional leadership and coordination for a team supporting key strategic accounts. Responsibilities Accountable for the execution of strategic account plans. Manages or may be team leader for a group of experienced Strategic Account Managers. Manages the joint-strategic account planning process with Strategic Account Managers, Outside Sales Representatives, sales management, and other internal participants. Establishes and holds team accountable for annual goals and priorities, with guidance from upper management. Provides guidance on securing new customers/growing existing customers with Global Accounts agreements. Holds regular, scheduled account reviews, identifying and resolving problems. Maintains productive, long-term relationships with key accounts at the executive level. Creates and implements new tools and process improvements to support departmental strategy, with support from senior management. Coaches salespeople to sell strategically at the right levels. Qualifications High School Degree or equivalent required; Bachelor's Degree - Sales, Business Administration, Engineering, or relevant field preferred 8+ years in strategic sales and/or large account management experience 8+ years experience in maintaining and developing key relationships 2 years people management and/or large program management preferred 2 years executive level selling experience, related industry preferred Proven success in strategic planning, resource allocation, leadership techniques, production methods and management of people and resources Strong verbal, written, analytical, persuasion and interpersonal skills Ability to influence others outside of own level regarding policies, practices, and procedures Demonstrated leadership, teamwork, and flexibility Proficiency with CRM software and Microsoft Office Ability to travel up to 25%

Sika España busca un/a responsable de Atención al Cliente para supervisar la calidad y la satisfacción, definir KPI y asegurar el servicio. Coordinarás con Supply Chain y las áreas administrativas y comerciales para alcanzar objetivos de satisfacción y mejora continua.La función implica dimensionar la plantilla, planificar turnos, gestionar cargas de trabajo, analizar resultados y proponer acciones. Se prioriza experiencia en SAP QTC, inglés C1 y conocimiento de IA para optimizar procesos.

Eurovision Services in Madrid is seeking an experienced Operational Account & Service Manager to join the Operations Team. You will own key customer accounts, ensure service delivery excellence, and coordinate with networks, PMO, and procurement to plan events and transmissions. The role requires strong broadcast operations experience, budget oversight, and the ability to work across cross‑functional and remote teams. Fluent English is essential; knowledge of French or Spanish is a plus. #J-18808-Ljbffr

Técnico/a Ciberseguridad page is loaded## Técnico/a Ciberseguridadlocations: España, Madridtime type: Jornada Completaposted on: Publicado hace 2 díasjob requisition id: R-22870¡Si te apasionan las tecnologías y en particular la ciberseguridad es el momento!# ¡SUMA TU ENERGIA AL FUTURO!# Los recursos de ciberseguridad asociados a áreas OT son responsables de implementar los controles de seguridad sobre los activos asociados al ámbito de operación propios de i-DE dentro de su área de negocio.Lideran la implementación de medidas de seguridad en sus activos lógicos y aseguran y monitorizan la correcta gestión de la infraestructura.Son responsables de garantizar la seguridad de los activos de su área en todo su ciclo de vida incluyendo la planificación, diseño, despliegue, operación y mantenimiento.# Titulación universitaria en Ingeniería Telecomunicaciones, Ingeniería Industrial o informática. Especialidades: Sistemas, Telemática, Redes Informáticas… Posgrado o formación específica en ciberseguridad. Se valorará certificación en materia de ciberseguridad (CISA, CISM, CISSP, CSSA, ISA/IEC 62443.). Experiencia en gestión integral de la Ciberseguridad en redes OT# Conocimientos técnicos especializados: Redes IT/OT: Servicios de Red y Telecomunicaciones. Conocimiento de protocolos industriales. Sistemas de Información, BBDD, de Virtualización e Hiperconvergencia, de backup y de parcheado de Sistemas Operativos. Cableado de red estructurado. Firewall. Conmutación de red. Switching y routing. Conocimientos de Arquitectura de comunicaciones. Programación (informática), Sistemas Operativos y análisis de datos# Conocimientos de ciberseguridad: Implementación de soluciones de Ciberseguridad en entornos OT y en entornos híbridos Bastionado (hardening) de plataformas y componentes de infraestructura de una aplicación. Estándares de seguridad en plataformas y aplicaciones cloud: CSA e ISO, SOC-2, etc. Control de accesos e identidades Normativa de ciberseguridad y buenas prácticas Te incorporarás a una empresa del IBEX 35 con presencia internacional y más de 40.000 empleados/as. Te desarrollarás en una empresa concienciada con la lucha contra el cambio climático y líder mundial en energía eólica. Disfrutarás de un salario competitivo, beneficios sociales y medidas de conciliación. Entre otras medidas de conciliación, trabajamos con jornada continuada todo el año, con horario flexible de entrada y salida. Trabajarás en un equipo dinámico y altamente cualificado, en un entorno de trabajo internacional y con proyectos innovadores. Tendrás un Programa de bienvenida y amplio periodo de formación, donde podrás conocer la empresa a nivel global y su funcionamiento. Y por supuesto, un Programa formación continua que podrás desarrollar en el Campus de Iberdrola.*En Iberdrola la diversidad, equidad e inclusión son puntos esenciales en nuestro día a día. Nos enorgullecemos de ser una compañía donde hay igualdad de oportunidades y donde todas las personas son bienvenidas, valoradas y respetadas independientemente de sexo, discapacidad, raza, religión, orientación sexual, edad, estado civil, nacionalidad o identidad de género.*Fecha de finalización de la publicación:#J-18808-Ljbffr

Accounting Expert (m/f/d) for Vantage TowersMadrid, SpainApply NowFind out how well you match with this jobRequisition ID286486Date posted07/13/2026##At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation.Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before.We combine the scale, stability, and quality of our tower network with the agility, optimism, and energy of a start-up.As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability.As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration, and teamwork.If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together## Your contribution:The Accounting Expert – Accounts Payable is responsible for ensuring the effective execution, control and continuous improvement of Accounts Payable, Landlord Management and P2P activities.The role supports the end-to-end management of vendor and landlord payments, dispute resolution, reconciliations, financial controls, month-end closing activities and audit requirements.Acting as a key point of contact for internal and external stakeholders, the position ensures compliance with internal controls, contractual obligations, accounting policies and regulatory requirements while supporting operational efficiency and financial accuracy.For the role of Accounting Expert we are looking for candidates with a broad range of skills.The responsibilities include: Accounts Payable & Landlord Management Manage Accounts Payable activities, ensuring the timely resolution of vendor and landlord invoice discrepancies, payment queries and other financial claims. Oversee vendor and landlord account reconciliations, aging analysis and controls to ensure accuracy, compliance and strong financial governance. Support the maintenance and validation of contract-related information within SAP RE-FX and other finance systems, ensuring alignment between contractual and financial data. Perform month-end closing activities, balance sheet reconciliations and account analysis to ensure accurate financial reporting. Support internal and external audits by providing high-quality documentation, evidence and financial analysis## What makes you stand out: University degree in business administration or similar with strong accounting knowledge. Minimum 4 years experience in finance or audit department. Languages: Spanish and English (fluent). Good knowledge of Excel, PowerPoint and SAP. Proactive and collaborative approach. Problem solving capability and ability to prioritize and take decisions Sense of urgency Desirable: previous experience in Telecommunications sector, RE-FX (SAP Module) and IFRS knowledge.Please, apply with an English version of your CV.## What we offer: We offer hybrid work model Competitive salary. Intensive Summer Schedule. Intensive schedule every Friday. Health Insurance. Life insurance. 25 days holiday + December 24th and 31st. Restaurant tickets. xqbhyrx Online training. Pension Plan#LiHybrid

Our client is one of the world's leading media localization and entertainment technology companies, providing end-to-end localization services that enable film studios, streaming platforms, broadcasters, and content creators to deliver content to global audiences. Leveraging unmatched global infrastructure and next-generation AI technologies, they help clients seamlessly adapt and distribute content across languages and markets. Location: UK (Remote) or Madrid/Paris/Netherlands/Berlin (Hybrid) Full-time and permanent contract Availability to travel Summary The Senior Vice President Account Management is a senior leadership role responsible for overseeing and driving the strategic direction and growth of major client accounts in Europe. The role involves leading a team of account directors and managers and ensuring the highest level of client satisfaction, profitability, and service delivery. You are accountable for the quality and longevity of key client relationships, driving account growth in line with the company's long-term business goals. Responsibilities Strategic Client Leadership : Act as the strategic advisor and primary point of contact for high-profile clients, overseeing the development and execution of account strategies that align with client goals. Team Leadership : Lead, mentor, and manage a team of account directors and managers, ensuring high performance and professional development. Client Satisfaction and Retention : Monitor client satisfaction across multiple accounts, addressing issues at the highest level to ensure client retention and loyalty. Act as the final escalation point on project issues. Negotiate internally on behalf of the client to ensure successful project delivery. Account Growth : Drive organic growth by identifying and capitalizing on new business opportunities within existing accounts. Develop and pitch new service offerings that provide value to the client. Revenue Accountability : Oversee revenue generation and profitability of assigned accounts, working closely with the finance and sales enablement teams to ensure accounts remain profitable and meet financial targets. Client Presentations & Proposals : Lead client presentations and negotiations, including overseeing the development of high-quality proposals, scopes of work, and contracts. Cross-functional Collaboration : Work closely with internal teams (e.G., Business development, Sales enablement, Pricing and forecasting, Marketing, Contract management, Service delivery, Operations) to ensure seamless delivery of services and campaigns that exceed client expectations. Market Insight : Keep up-to-date with industry trends, market changes, and competitor activities to maintain a competitive edge and advise clients on innovative approaches. Executive Reporting : Provide senior leadership with regular updates on account performance, client relationships, risks, and growth opportunities. New Business Development : Collaborate with business development teams to pursue and secure new client accounts, leveraging relationships and industry expertise to drive the company's growth. Requirements Extensive experience in strategic account management and client leadership , with approximately 10 years in senior account management, client services or strategic client-facing leadership roles, ideally within the media and entertainment industry. Strong knowledge of the media localization industry , including services such as dubbing, subtitling and related media services. Proven track record of managing complex global client relationships , building trusted partnerships with senior stakeholders and C-level executives, and developing long-term strategic account plans. Demonstrated commercial success , with experience driving account growth, expanding existing client relationships, identifying new revenue opportunities, improving profitability and supporting client retention. Experience leading and developing account management teams , including senior Account Directors and Account Managers, across multiple markets or regions. Strong international and cross-functional leadership skills , with the ability to align account strategies across Europe, the Americas and APAC, working closely with Sales, Business Development, Operations and Service Delivery teams. Strong commercial acumen and strategic thinking , combined with a hands-on approach to client relationships, problem-solving and business development. Excellent communication, negotiation and stakeholder management skills, with the confidence to represent the business in senior client meetings and executive-level discussions. Bachelor's degree in Business, Marketing or a related field; an MBA or equivalent postgraduate qualification is an advantage. Willingness to travel internationally at least once a month to meet clients and represent the business. Ability to work flexibly across international time zones. #J-18808-Ljbffr

Grupo Oesía is seeking an In Service Support Manager for simulation and training systems to lead maintenance, support and lifecycle projects. You will coordinate across customer, Engineering, Operations, Procurement and Quality to ensure scope, deadlines and contractual commitments are met.The role requires experience in managing SLA s, KPIs and customer relationships, with a proactive, organised mindset and willingness to travel. Hybrid working with 50% remote possible.

• Full-time MET Retail is a new chapter for the group: bringing energy directly to households. We're building a technology-driven retail platform for power and gas, with a digital, customer-first model. One model, built to scale across Europe. We're a small international team, and there's a lot to build. Join us on this exciting journey and you'll help shape how this company works, with real ownership from day one. He/She brings practical service knowledge into digital delivery: understanding customer, operational, commercial and regulatory needs, shaping how customers reach us and how we respond, and building a support function that is fast, compliant, measurable and AI-assisted by design rather than by retrofit. The role covers the customer-facing layer of the end-to-end journey (from contracting to first bill, collection and service) across the contact channels, self-service area and support tooling. Spain at launch, followed by other markets such as France, Germany and Italy. The person in this role will own customer ticketing and service, customer engagement, the continuous optimisation of support including its tools, and claim management, end to end. Key Responsibilities • Act as the business reference point for customer service, engagement and claims across the Spanish operation and, subsequently, the markets that follow, • Translate customer and regulatory objectives into clear service processes, procedures, service levels and quality standards, • Design the omnichannel service model across phone, email, chat, WhatsApp, app and self-service portal, • Build the ticketing operation: taxonomy, routing and prioritisation rules, SLA framework, escalation paths, and shift and capacity planning, • Design proactive lifecycle communications: onboarding, first-bill explanation, consumption and tariff alerts, renewal and price-change notifications, and payment reminders, • Own the service side of retention — save flows, churn-signal detection and the operational response to them., • Build the claims process end to end, • Ensure compliance with statutory response deadlines and the formal complaint framework, including complaint forms, consumer arbitration boards and regional consumer authorities, • Act as business owner for the support stack — CRM and ticketing, telephony/CCaaS, knowledge base, survey and QA tooling: define functional requirements, target design and evaluation criteria, support the IT organisation in vendor and partner selection, and drive business validation before go-live, • Hire, structure and lead the customer operations team; define roles, career paths, training curriculum and onboarding, • Identify, prioritise and specify AI use cases across the support chain, • Collaborate across Growth, Offering, Operations and Finance on the business side, and Product, UX, Architecture, Engineering and Data on the delivery side, • University degree, • Energy retail background is a must, • Between 5 and 10 years of experience in customer operations, service management or contact centre leadership in a B2C environment, including hands-on responsibility for building or substantially rebuilding a service function, • Experience in the Spanish market, with a working understanding of Spanish consumer protection obligations and the formal complaints and arbitration framework, • Proven experience setting up processes, procedures and teams from scratch, including defining the requirements for the supporting tooling, • Demonstrable, practical experience applying AI in a customer support context, • Comfortable in a CRM or ticketing environment, able to read data models, define integration requirements at functional level and build reporting, • Track record of leading, growing and developing teams, • Fluent Spanish and English, written and spoken. Italian, French or German language skills considered as a plus, • Experience in one or more other European markets — France, Germany or Italy in particular is highly appreciated, • Experience specifying and rolling out a support stack as business owner (Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, Genesys, Talkdesk or similar) is highly appreciated, • Experience in a high-volume regulated B2C environment — utilities, telecommunications, insurance, financial services or e-commerce — is highly appreciated, • Experience managing BPO partners in Spain or nearshore, and workforce management or forecasting experience, is a plus, • Experience with collaboration and documentation tools such as Jira, Confluence, Miro, Visio, Signavio or BPMN tools is an advantage #J-18808-Ljbffr

Location: Remote in Europe Working schedule: Mon - Fri, 8am - 5pm (GMT) Language Requirements: Native or full professional proficiency in English, Italian and French is required for this role. In addition, fluency in Spanish is highly desirable. About Nivoda Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise. Our platform gives businesses of all sizes, from independent jewellers to major retail chains access to the world's best diamond and gemstone inventory, without the traditional barriers of capital, geography, or information asymmetry. Our Mission Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them. The Team Our Customer Support team is the heartbeat of Nivoda's mission. We're highly attentive, customer-obsessed agents distributed across 8+ countries, dedicated to delivering exceptional service and seamless experiences 24/7 via live chat, phone, WhatsApp, and email. This is a team that thrives on responsiveness, continuous improvement, and deep cross-functional collaboration to solve personalised, nuanced needs of retailers across several regions. About the Role As a Senior Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. In addition to delivering exceptional customer support, you'll help onboard and train new joiners, provide guidance and coaching to colleagues, handle complex customer escalations, and assist with the day-to-day operations. Collaboration with all departments is key, making you the glue that binds our organisation together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry. What will you be doing? Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority. Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients. You will be measured through team KPIs, including resolution time and response time. In addition, you'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth. You’ll be working together with other teams in the business to tackle root causes of customer issues. Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues. Support the growth and success of the team by onboarding and training new joiners Coach colleagues and handle challenging case escalations. Support with the running of day-to-day operations. Work closely with teams across the business. What do we need from you? Minimum 5+ years experience in online customer support, live chat, and calls. Zendesk experience 100% ownership and customer-first mindset Organisation and ability to multitask across different platforms Proactivity and forward thinking Assertive nature and ability to be the voice of the customer when communicating internally Excellent cross-functional collaboration skills Native or full professional proficiency in English, Italian and French Nice to have Fluency in Spanish Our culture and what we offer At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability. Our current benefits A vibrant company culture Remote work Plenty of opportunities for growth and learning Unlimited holiday allowance Chance to join and contribute to a company during its exponential expansion phase Equal Opportunity Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly. Not quite the right fit? If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up. #J-18808-Ljbffr

A fully dedicated Talkdesk Customer Experience Manager embedded within the Orange team, responsible for maximizing the value of the Talkdesk platform and supporting Orange's CX and AI transformation.This role combines strategic customer leadership with strong technical fluency, working closely w

Our projects become technologies that protect, connect and drive strategic sectors: the sectors that shape our future. At Grupo Oesía, we work to ensure that innovation has a real impact, and we are looking for people who want to be part of that challenge. You will be responsible for managing maintenance, support and lifecycle projects for simulation and training systems, ensuring compliance with scope, deadlines, costs, quality standards and contractual commitments. You will be the main point of coordination between the customer, Engineering, Operations, Procurement, Quality and the other areas involved in service delivery. • Plan and manage maintenance and support projects for simulation systems., • Coordinate preventive and corrective maintenance activities, HW/SW support, repairs and technical assistance., • Manage upgrades, modifications, obsolescence and enhancements to in-service systems., • Monitor planning, costs, risks, milestones, deliverables and KPIs., • Manage the day-to-day customer relationship and contractual follow-up., • Coordinate internal multidisciplinary teams and suppliers., • Support the preparation of scope extensions and new requirements identified during contract execution., • Experience in technical project management, maintenance, and In-Service Support., • Experience managing projects with responsibility for schedule, cost, scope, and quality., • Experience in coordinating technical teams and suppliers., • Experience working directly with customers and monitoring contractual commitments., • Practical knowledge of maintenance, incident management, repairs, spare parts, obsolescence management, and lifecycle support., • Technical knowledge of simulation systems, training systems, or complex HW/SW environments., • Organised, proactive, and customer-oriented profile, with the ability to manage multiple activities and priorities simultaneously., • Experience in simulation or Defence training projects., • Willingness to travel., • Knowledge of ILS, configuration management, or obsolescence management., • Experience managing SLAs, availability KPIs, or maintenance contracts., • Knowledge of planning tools, ERP systems, and project management tools., • Professional English proficiency and experience working with international customers or suppliers., • Flexible working hours for starting and finishing times., • Working hours: Monday to Thursday: 9 hours, Friday: 5.5 hours., • Working model: hybrid, with 50% remote working., • Projects with a real technological impact., • Teams where sharing knowledge is part of the way we work., • Continuous professional development tailored to each role and individual., • An environment where engineering and people move forward together. If you are motivated by new technological challenges and want to be part of projects that make a difference, we would be delighted to meet you. Build your career where technology has a purpose. At Grupo Oesía, we develop dual-use digital and industrial engineering projects in strategic sectors, strengthening key capabilities for Spain and Europe through our technology centres and alongside a team of more than 3,800 professionals across Spain, Brussels, Latin America and Asia. But what truly sets us apart are the people who make each of these projects possible. We want you to develop your full potential. That is why we create professional environments based on equal opportunities, inclusion and recognition of each person's talent. We foster an environment where talent can learn, collaborate and continue to grow, contributing new ideas and developing its full potential. Because innovation happens when different perspectives work towards the same purpose. If you are looking for a place to develop your career, take on new challenges and be part of projects with real impact, we would love to meet you. #J-18808-Ljbffr

Customer Success Manager - Italian SpeakerApplyremote type: Onsitelocations: Madrid Office - Spaintime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR11646About PlanetPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.Role OverviewThe primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro-active outbound communications as well as receiving and managing incoming customer sales requests. What you will do: Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention. Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes. Inbound commercial requests: Cover inbound customer calls and requests for commercial and non-operations purposes. Engage with customers before, during, and after the request is successfully executed for that customer. Outbound Commercial campaigns: Execute targeted commercial campaigns (e.G., win-back offers, cross-sell, upsell, etc.) via telephone calls or email campaigns and track customer engagement. Customer relationship management: Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as and when required Tracking: Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution. Who you are: Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background. Relevant courses / training desired but not required. Relevant courses / training desired but not required. Commercially oriented, strong analytical skills and goal-oriented mindset. Strong communication and interpersonal skills, Fluent in English and a second language (French, Spanish, Portuguese, Italian preferred), verbal and written. Ability to manage multiple priorities effectively. Passion for building strong customer relationships and fostering customer loyalty.Why Planet:Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.#J-18808-Ljbffr

SAP IS-U Customer Management Functional Consultant - Freelance Contract Location: Fully Remote - EuropeLanguage: Spanish-speakingWorking Hours: CET We are looking for an experienced SAP IS-U Customer Management Functional Consultant to support business processes, functional enhancements and ongoing delivery within an SAP Utilities environment. This is a fully remote freelance opportunity for a Spanish-speaking consultant based anywhere in Europe, working Spanish business hours. Key Responsibilities Support and enhance SAP IS-U Customer Management processes. Gather business requirements and translate them into functional specifications. Configure and optimise relevant SAP IS-U functionality. Work with technical teams and developers to deliver system enhancements. Support functional testing, defect resolution and user acceptance testing. Troubleshoot process and system issues and recommend improvements. Collaborate with business stakeholders to ensure solutions meet operational requirements. Required Experience Strong hands-on SAP IS-U functional consulting experience. Knowledge of SAP Utilities Customer Management processes. Experience with requirements gathering, functional design and configuration. Ability to support testing, troubleshooting and system enhancements. Strong communication and stakeholder management skills. Fluency in Spanish and availability to work Spanish business hours. If you have solid SAP IS-U Customer Management experience and are available for a remote freelance contract, we'd be keen to hear from you.#J-18808-Ljbffr

Paid Search Account Manager – Italian Speaking The Company Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas. At lastminute.Com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. Job Description As a key member of the SEM team, you’ll work closely with the SEM Team Lead to plan, execute, and analyse paid search campaigns across multiple brands and products, with a clear focus on Google Ads, Search Ads 360, and Microsoft Advertising. Your goal: ensure all campaigns align with our business and marketing objectives, pushing constantly for optimisation, automation, and innovation. What your impact will be: Take full ownership of SEM performance for a specific market or product area. Identify growth opportunities and lead testing, scaling, and optimisation initiatives. Deliver actionable insights and drive measurable impact through data‑driven decision making. Collaborate with cross‑functional teams (Branding, Analytics, Pricing) to enhance campaign efficiency and innovation. Develop and maintain best practices for SEM and share knowledge within the team. Contribute to automation projects (scripts, rules, feed management) to streamline campaign operations. Qualifications +5 years of hands‑on experience in Paid Search, with solid experience in Google Ads and/or Search Ads 360. Proven experience managing large‑scale, multi‑million budgets and complex account structures across multiple markets. Deep understanding of smart bidding, automation, and audience strategies. Advanced Excel/Google Sheets skills for data analysis and performance reporting. Highly data‑driven and analytical, with the ability to translate insights into action. Familiarity with Google Analytics/GA4 and measurement frameworks. Strong collaboration mindset and eagerness to work with teams beyond SEM to scale impact. Advanced level of Italian. Minimum knowledge of MySQL, BigQuery. Understanding of A/B test tools. Additional Information Perks of working with us: An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities). Shorter working weeks (36h as full time), with a half working day on Fridays. Flexible start and end of the working day. Possibility to work from anywhere for a period of time per year defined according to local regulations. Professional and managerial skills development training paths, access to e‑learning platforms such as O'Reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content. 2 paid days off per year for volunteering purposes. Occasional social events to foster connections among colleagues. Travel industry discounts and flash exclusive staff fares. We support our employees through life’s significant moments with leave options (e.G. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. Wish you were here? We do, too! Selection process steps HR interview online (30 minutes). First interview online (Manager): soft skills + technical knowledge. Offline practical case. Second interview online (Manager and Team). Final interview. Our commitment to celebrate diversity and generate belonging At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. xhfqzwm Eligibility criteria By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status. #J-18808-Ljbffr

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production - safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Named GP Bullhound's Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We're growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading. About the Role: At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you'll be "in the boat together" with clients from day one - navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams. If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team. What you'll be doing: Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success Deliver hands‑on technical guidance, best practices, and advisory services to both business and technical stakeholders - from onboarding through ongoing operations Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale Regularly spend time on‑site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives What you bring: Ability and/or willingness to use our product. At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software Demonstrated technical expertise: hands‑on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes) A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders - able to synthesize and explain complex issues clearly to varied audiences Strategic problem solving competencies with a collaborative, impact-driven mindset; comfortabletailoring approaches to unique customer situations Willingness and flexibility to spend time on‑site with clients as account needs dictate (up to 50% during busy periods) Nice-to-haves: Experience in enterprise automation, business process management, process orchestration, or robotic process automation Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.) Familiarity with Camunda products This role is an existing vacancy #LI-AL1 #LI-Remote What We Have to Offer: Compensation We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth: United States: $150,100.00 to $242,000.00 United Kingdom: £94,200.00 to £155,000.00 Singapore: S$186,400.00 to S$279,600.00 Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP). Benefits & Perks We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable. Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co‑working space support, and flexible time off to recharge when you need it. In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi. Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. Financial Security: Retirement and pension plans (often with

Manages guest relations and front office operations, ensuring high-quality guest services, efficient handling of requests and complaints, and team training. Requires shipboard experience and fluent English.

ExoClick seeks a Publishing Account Manager for their Barcelona office to manage publisher relationships, drive revenue, and achieve sales goals. Requires 2+ years of online sales/marketing experience and strong analytical skills.

At VELUX, we give you the chance to grow. To shape your own career. To be part of a company that leads the market in sustainable indoor living. A company that aspires to transform the life of both people and planet. We offer you a world of opportunities - if you have the ability and the drive to take them. The Head of Customer Service will be an integral part of the Market leadership team. Strategic and hands-on, the Head of Customer Service will be responsible for overseeing and managing the Customer Service operations within the Market organization. This role involves ensuring customer satisfaction, developing Customer Service strategies, and leading a team of Customer Service professionals. The Head of Customer Service plays a critical role in enhancing the customer's experience, resolving customer issues, and fostering a customer-centric culture. Key Responsibilities Customer Service Strategy and Management: Design and execute the market strategy for the Customer Service department, which takes care of different stakeholders, such as homeowners, dealers and installers, ensuring seamless delivery from first contact to order, to after-sales support. Ensure the Customer Service department is focused on quality, responsiveness, and commercial impact. Own the customer relationship management (CRM) across multiple touch points, including the website, contact center, chatbot, advisory service and technicians, ensuring a seamless and consistent customer experience Oversee the resolution of complex customer issues and complaints. Operational Excellence Oversee daily customer service operations to ensure efficiency and quality. Develop and implement processes to prevent recurring issues, and implement initiatives to improve overall customer experience. Monitor customer feedback, service levels and complaints to identify areas for improvement. Oversee end-to-end operations from order management to delivery and after-sales Promote efficiency, agility, and disciplined cost control across all operational functions Continuously improve tools, systems, and processes to eliminate redundancies and unlock synergies Propose and implement the most effective models (insourcing vs outsourcing) Establish and optimize processes to manage after-sales interventions efficiently. Champion, Occupational Health and safety laws practices, policies and legal requirements Team Leadership and Development: Lead and mentor the customer service team, fostering a culture of high performance and professional development. Ensure the customer service team has the skills and resources necessary Performance Management: Monitor and analyze customer service metrics to assess performance and identify areas for improvement. Develop and implement performance improvement plans for customer service staff. Cross-Functional Collaboration Collaborate with other departments such as sales, marketing, and global Operational excellence, to ensure a seamless customer experience. Provide insights and recommendations to senior management based on customer feedback and data. Collaborate across SWE Customer Service teams and beyond to improve service blueprints and share insights. Team Leadership & Culture Foster a high-performance, inclusive, and feedback-driven culture Support leadership development and cross-functional collaboration Support strategic Projects, change Management, lead key transformation initiatives Manage change processes with clear communication and stakeholder alignment Financial & Performance Management Align budget planning with strategic priorities Transform the department into a source of profit by identifying and leveraging opportunities for revenue generation. Own and manage the Customer Service department P&L Drive performance against expected targets and KPIs, and implement continuous optimization strategies What we look for Strategic Thinking: Ability to develop and implement strategic Customer Service plans aligned with business objectives. Experience in providing strategic recommendations to senior management. Leadership and Management: Strong track record in building teams, driving transformation, and delivering commercial impact Strong leadership skills with the ability to inspire and lead a high‑performing Customer Service team. Analytical and Problem‑Solving Skills: Solid financial acumen with experience managing costs and performance metrics Strong analytical skills with the ability to interpret complex data and provide actionable insights. Excellent problem‑solving skills with a proactive approach to identifying and addressing customer service challenges. Communication and Interpersonal Skills: Excellent communication skills with the ability to effectively present customer service information to various stakeholders including the board of directors, employees, and external partners. Strong interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders. Excellent com #J-18808-Ljbffr

BD is seeking a Customer Service Operations Leader Iberia to head the Customer Care and Contract & Tender groups within the GBS–QTC model for the Iberia region in Spain. The role drives reliable service delivery, governance, and continuous improvement while ensuring compliance and business alignment.The candidate will lead ~45 employees (4 direct reports), manage the CS budget, and partner with Commercial teams to drive growth and margin.#J-18808-Ljbffr

Eurovision Services in Madrid is seeking an experienced Operational Account & Service Manager to join the Operations Team. You will own key customer accounts, ensure service delivery excellence, and coordinate with networks, PMO, and procurement to plan events and transmissions.The role requires strong broadcast operations experience, budget oversight, and the ability to work across cross‐functional and remote teams. Fluent English is essential; knowledge of French or Spanish is a plus.