Onsite Delivery Manager – IT Infrastructure Operations - (M/F/D)
23 hours ago
Évry
ITC Infotech is looking for an Onsite Delivery Manager – IT Infrastructure Operations to join our team in Evry, France. Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination across projects and teams. Impact - You are a critical thinker with an emphasis on creativity and innovation. Passion - You have the drive to succeed paired with a continuous hunger to learn. Leadership - You are trusted, empathetic, accountable, and empower others around you. Role Overview: We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. This role requires fluency in French to effectively engage with customer stakeholders who are not conversant in English. The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customer’s transformation journey to AWS Cloud over the next four years. Key Responsibilities: • Act as the primary onsite interface for customer stakeholders across IT and business functions., • Manage delivery of IT operations services including:, • Network & Storage, • Backup (Commvault), • OS Patching, • Lead and coordinate high-priority incident resolution involving:, • Customer IT teams, • Third-party IT vendors, • Product support teams (e.g., Nutanix, Oracle, Commvault), • Ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team., • Drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions., • Demonstrate ownership and accountability for service outcomes and customer satisfaction., • Collaborate with offshore teams to ensure alignment with Accor and ITCi processes., • Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations. Required Skills & Experience (Must Have) : • 10–15 years of experience in IT Infrastructure Operations., • Minimum 5 years in an onsite Delivery Manager role for IT operations projects., • Prior experience delivering services using a Global delivery model , Managed services model with distributed teams., • Experience leading transformation of ITOps. Good understanding of leading transformation using AIOps., • Excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above)., • Ability to articulate complex technical solutions to both technical and non-technical audiences, • Proven experience in IT service delivery within the hospitality industry., • Proven experience managing services delivered 100% by offshore (India-based) teams., • Strong understanding of enterprise IT infrastructure hosted on-prem., • Fluent in French (mandatory) and proficient in English., • Excellent problem-solving, interpersonal, and influencing skills., • Highly proactive, with a strong sense of ownership and initiative., • Ability to work effectively with stakeholders and vendors who do not report directly to this role., • Exposure to AWS Cloud or other cloud platforms; ability and willingness to learn and lead in cloud transformation. Good to Have Technical Skills: • Zabbix (Monitoring), • Nutanix, VMware (Virtualization), • Wintel, Citrix (Server & Desktop Management), • MS SQL, Oracle DB (Database Administration), • Storage & Backup technologies including Commvault Key Performance Indicators (KPIs): • Customer Satisfaction (CSAT), • SLA Adherence, • Revenue and Margin Targets, • Team Satisfaction & Engagement. Our Mission ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.