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University Intern - Customer Experience

hace 1 día

Bracknell

This is a 12-month paid internship starting September 2026. The role is head office based requiring a minimum of 2 days a week to be worked from our office in Winnersh. Salary: £26,000 per annum Customer Experience University Interns x 2 Closing Date: 11th December 2025 WHY CHOOSE BOEHRINGER INGELHEIM FOR YOUR PLACEMENT YEAR? Boehringer is a global company that has a strong purpose; positively impacting the lives of millions, the planet, our communities and of course, positively impacting the health of people and animals. But how will it positively impact you? As an intern at Boehringer, you won’t be alone! Joining in September 2026, you will be part of a sizeable cohort of talented students, spanning across our entire business. From day one, you will be supported by your team, your manager and by HR. You will be doing real work, contributing to our success and building your depth of understanding in your chosen area. You will also be supported to succeed with a range of learning opportunities that go beyond your specific role development. Learning moments cover personal development such as organisation and effectiveness in the workplace, building your confidence, networking and building effective relationships. There is also a focus on career development including company-wide ‘look and see’ tours, lunch and learns and workshops that overview the array of roles to be found in a leading global pharmaceutical organisation. And if all of that isn’t enough… there is a competitive salary, great benefits, a collaborative office / production site experience (although most roles also offer hybrid working) and a truly passionate culture! POSITION The main duties of the customer experience interns will be to work on activities and projects within the different Pillars of the Customer Experience function. These will include: Customer Facing Experience: • Supporting the Head of CFE and individuals in the CFE on projects focussed on improving customer engagement enablement e.g. tracking of consents, reporting on digital initiatives, • Getting involved in setting up platforms that support head office email campaigns and reporting on key metrics for these campaigns Data, Insights & Analytics: • Support Data Quality and Integrity, including checking and cleaning data and managing data quality tickets, • Support in the creation and maintenance of Boehringer Ingelheim Data Lakehouse documentation, • Assisting with Market Research orchestration and the Non-Trial Activity processes, • Participate in the Python application developments including UX design, data transformation and coding Learning & Development: • Supporting digital communications on L&D topics, learning pathway communications & content maintenance of our BIBS (Boehringer Ingelheim Business School) internal intranet site, • Assisting with Learning & Development process management and maintenance of curricula for LMS/BI University, evaluation reports and learnings recorded for audit purposes following training, • Analysing and assessing internal and external insights, to support with defining value and tangible learning outcomes, • Bringing new development ideas/tools/ resources and solutions to the team so we can test and learn In addition to the execution of the main activities, the candidate(s) will have opportunity to support other defined operational projects and activities and be an integral member of the wider Customer Experience Team (CX) where teamwork and collaboration are a given. The environment we create is one of high challenge/high support, flexibility and sharing of best practice to ensure team goals are ruthlessly prioritised and met. Requirements • Applicants will be studying for a degree in 3 A levels at grade ABB (minimum), • Applicants must have the ability for independent travel to work and other sites., • Applicants must have the right to work in the UK. KEY COMPENTENCIES • Strong verbal communication skills within a business environment, able to speak clearly and fluently, expressing opinions information, and key points of an argument with clarity and simplicity., • Strong written communication skills, able to write clearly, succinctly and correctly, writes convincingly in an engaging, structured and logical manner, avoiding unnecessary use of jargon or complicated language., • Experience with Microsoft Office essential with the ability to adapt knowledge to use Boehringer’s local systems/platforms/technology., • Sets clear objectives, plans activities well in advance, manages time effectively, identifying and organising resources needed to accomplish tasks, monitoring performance against deadlines., • Able to work as team member, establishing good working relationships, adapting to the team as required; also, able to work as an individual contributor with minimal supervision. Must be highly motivated and have the ability to deliver both within a team environment and independently., • Follows instructions from others without unnecessarily challenging authority. Follows procedures and policies, keeping to schedules but remains flexible to changing priorities., • Professional approach to work that upholds Boehringer’s values and behaviours and complies with all legal obligations and HSE compliance requirements. FUNCTIONAL COMPENTENCIES • Additional functional competencies: Fluent in English language - essential, • Previous interest in organisational change or communications - desirable, • Knowledge or understanding of healthcare - desirable Can do attitude and sense of humour – essential. WHY THIS IS A GREAT PLACE TO WORK Boehringer Ingelheim has been recognised as a Top Employer in the UK. Being certified as a Top Employer confirms our dedication to a better world of work, delivered through excellent HR policies and people practices. To learn more visit: Our Company Why Boehringer Ingelheim? With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better. Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations. Want to learn more? Visit ___

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