Director, Cabin Server Training Academy, EU
23 hours ago
Farnborough
The Director, Cabin Server Training Academy, EU is responsible for designing, leading, and scaling a premium training and experience program focused on brand education, customer engagement, and service excellence. This role ensures that all participants gain deep knowledge of Flexjet in-flight service, products, and customer experience standards while driving measurable business impact. • Academy Strategy & Leadership, • Develop and implement the Red Label Academy vision, strategy, and roadmap aligned with brand and business objectives, • Position the Academy as a center of excellence for product, service, and storytelling, • Continuously evolve the curriculum to reflect trends, innovation, and brand priorities, • Training Program Development, • Design and deliver engaging learning programs (in-person, virtual), • Create structured learning pathways for Cabin Servers and other employees where needed, • Develop training materials including presentations, toolkits, and digital content, • Ensure consistency and high-quality delivery across all sessions, • Stakeholder Management, • Collaborate with internal teams such as Trainers, Marketing, Sales, and HR, • Partner with external trainers and industry experts where needed, • Act as a key ambassador of the Red Label Academy internally and externally, • Experience & Engagement, • Deliver immersive and memorable training experiences that reinforce brand values, • Integrate storytelling, product demonstrations, and experiential learning techniques, • Foster a community of brand advocates through Academy programs, • Performance & Impact Measurement, • Define KPIs and metrics to evaluate training effectiveness and ROI, • Track learner progress, engagement, and performance outcomes, • Use insights and feedback to continuously improve programs, • Operations & Program Management, • Manage Academy calendar, budgets, and logistics, • Ensure smooth execution of training sessions and events, • Oversee digital learning platforms and tools, • Talent & Hiring Support, • Support recruitment and hiring initiatives by participating in hiring events, assessment days, and open days, • Represent the Red Label Academy and culture to prospective candidates, • Deliver training or onboarding sessions for newly hired employees where required, • Collaborate with HR to ensure alignment between hiring profiles and Academy standards, • 10 years or more in leading and managing high number of employees required, • 10 years or more in high end hospitality, retail, or premium consumer goods, • Strong experience in training, learning & development, or brand education, • Proven experience managing training programs or academies, mandatory, • Experience in customer experience or brand activation is required, • Familiarity with core job competencies including, but not limited to SOPs, Cabin Server training documents, and other resource documents., • Able to work in a fast-paced, team-oriented environment, • Exhibit strong presentation and facilitation skills, • Excellent communication and storytelling abilities, • Strategic thinking with hands‑on execution capability, • Project management and organizational skills, • Ability to influence and collaborate across multiple stakeholders with knowledge of how to motivate and train different learning styles, • Passion for brand building and customer experience, • Driven, proactive, and results‑oriented, • Proficiency with various training platforms in addition to MS Office Suite, • Must be results oriented and able to obtain a high level of familiarity quickly, • Strong personal and work ethics along with a high level of integrity, • Must possess the legal ability to work in the United Kingdom, • Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment, • Physical demands may include walking, carrying, reaching, standing, and stooping, • May require occasional lifting/lowering, pushing, or pulling up to 12 kg, • Flexible schedule based on business needs. This role may require work during evenings, weekends, and at off‑site locations as necessary to support business operations and events. #J-18808-Ljbffr