2nd line it support jobs in HerefordCreate job alerts

On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Our client is looking for an experienced 2nd L

Our client, a leading managed service provider, is looking for a 2nd Line Support Engineer to support a busy service desk environment. Proven experience in a 2nd Line Support role within an MSP environment. You’ll work closely with service desk teams and wider technical specialists to deliver a hi

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. IT System Trai

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory). You will have great communication skills both written and verbal, be self-motivated and have

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Join a professional culture offering exposure to legal technolog

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

A leading tech organization in Greater London is seeking candidates for First Line IT Customer Support roles. This position serves as the first point of contact, handling IT requests and issues. The role offers full-time and part-time options with a competitive salary ranging from £33,750 to £40,0

The ideal candidate will possess extensive experience in senior IT support and demonstrate strong communication skills, engaging effectively with C-Suite stakeholders. Responsibilities include managing support queries across various technology platforms and optimizing service desk processes. A retai

The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems. Excellent communication skills, both written and verbal, and have the ability to communicate with both technical and non-technical audiences at all levels. Having a true

Responsibilities include delivering 2nd Line Support and collaborating with both internal teams and vendors to manage technology solutions. This highly technical role requires excellent troubleshooting skills and the capability to manage escalations effectively. Candidates should have extensive expe

Candidates must have experience in IT support, familiarity with Microsoft 365 applications, and knowledge of ITIL practices. The successful candidate will be responsible for managing incidents, providing 1st and 2nd line support, and resolving user issues. This role involves contributing to service

The 3rd Line IT Support role is a critical position within the IT department, providing the highest level of technical support. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of

This role combines technical support with team coordination, providing 2nd line support across Microsoft, cloud, and network environments. A competitive salary of £40,000 per annum is offered for this on-site position near Richmond. A growing MSP is seeking a 2nd Line Support Team Coordinator in Gr

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. This full-time pos

Friendly, professional, and proactive communication skills — both written and verbal. Familiarity with networking, firewalls, virtualisation, and cyber security concepts. IT support (preferably 2nd line).

Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered. Strong IT and communication skills with the ability to work under pressure. Known for our commitment to exceptional service and i

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Responsibilities include troubleshooting IT issues and escalating complex problems. Ideal candidates should have a passion for IT and strong communication skills.

A forward-thinking managed services company is seeking an IT Field Support Engineer to provide onsite and remote IT support in Central London. Responsibilities include troubleshooting Windows and Mac systems, supporting Microsoft 365, managing networking solutions, and ensuring secure IT infrastruct

You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. Never ending supply of hot and cold drinks, biscuits, sweets, and fruit. Ability to prioritise, multitas

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Contract Recruitment Consultant | Connecting Top IT Support & Microsoft Dynamics Talent with Leading Opportunities.

This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards. A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. The role involves providing high-quality technical support in both onsite

Manage your support queue professionally and efficiently, prioritising and resolving calls in line with SLAs whilst maintaining a high degree of customer service. Install, maintain and troubleshoot client hardware/software in line with company standards; reconfiguring and performing system upgrades

Log, prioritise, and track incidents and requests using ServiceNow, ensuring all interactions are documented and managed within SLAs. Deliver first- and second-line support across hardware, software, mobile devices, and network issues. IT support experience within a law firm environment.

Candidates should have a foundational understanding of IT, with certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals. Strong communication and problem-solving skills are crucial for interacting with end-users effectively. A leading IT support firm is seeking a Lev

The ideal candidate has some experience in IT support, is well-versed in Windows and Microsoft Office, and has a desire to learn new technologies. An award-winning IT Managed Service Provider in Greater London is seeking a 1st Line Service Desk Analyst to become the first point of contact for client

This temporary position based in London is ideal for someone with a keen interest in resolving technical issues and supporting business continuity. Provide first-line IT support to end-users, addressing hardware, software, and network-related issues. The role of IT Support within the financial servi

Ideal candidates should have hands-on experience with the Acturis platform and a solid understanding of application support in a complex systems environment. A leading insurance service provider in Greater London is seeking an Acturis Application Support Engineer to provide second-line support for t

You’ll be joining a team that prides itself on quality, pace and ownership, working closely with both internal teams and customers to deliver real outcomes. Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management. Experience in a 2nd line (or str

Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. The role includes efficient

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. Over 5,000 customers across 23 countries already benefit from our Performance S

A growing IT service provider in Northampton is seeking a motivated 1st Line IT Support Technician to manage support queries and ensure smooth IT operations. Candidates should have proven experience in IT helpdesk roles, strong IT and communication skills, and live within commuting distance. The rol

A leading UK IT service provider is seeking an ICT Associate based in Bathgate to offer first-line technical support across multiple sites. This role involves managing support requests, providing expert advice on IT best practices, and ensuring a positive user experience. Candidates should possess s

You’ll be the friendly and knowledgeable first point of contact for users, delivering high-quality 1st line support while developing your technical capability in a supportive, hands‑on environment. This is a brilliant opportunity for an IT Technician with 1–2 years’ experience who’s keen t

If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you. Deliver end-user technical support and training. Your actual

A technology organization is seeking a 2nd line IT Support professional to troubleshoot complex issues and provide exceptional support. The ideal candidate has at least 2 years of experience in a service desk role and is skilled in Windows 10, Active Directory, and customer interaction. You will col

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

A recruitment agency is seeking an experienced IT Support Engineer specializing in 1st and 2nd line support. Strong communication and customer service skills are essential for this position, along with a proactive attitude and attention to detail. The role involves providing high-quality technical s

This full-time position involves delivering onsite and remote IT support, troubleshooting various operating systems and applications, and ensuring high-quality customer service. A managed services provider is looking for an IT Field Support Engineer / Onsite Second Line Technician in London. The ide

Ideal candidates will have experience in IT support and a good understanding of technology. The role involves 1st and 2nd line support for digital contact centre technologies. A leading IT services company is seeking a Principal Renewables Consultant for a Support Engineer position in Bristol.

You will work across Microsoft technologies, networking, firewalls, and endpoint management, with a mix of remote support and on‑site client visits. This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. Good understandin

The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. Responsibilities include troubleshooting technical issues, setting up new sites, and

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service

The successful candidate will provide first-line support, manage technical queries, and assist with system setup and maintenance. A reputable recruitment firm is seeking an IT Support professional for a temporary role in London within the financial services industry. With over 5 years of experience

We're hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands‑on technical support with team coordination responsibilities. Support and maintain Microsoft 365, SharePoint, and endpoint management solutions. Provide 2nd line support across Microsoft, cloud, and network env

You will provide crucial 1st and 2nd line support for their ECHO application, managing client communications and ensuring issues are resolved efficiently. A sustainability software company is seeking an enthusiastic Application Software Support Engineer to join their team in Richmond-upon-Thames. Th