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Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 – £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities • Provide advanced technical support for escalated issues across desktop, server, and network environments, • Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services, • Manage and maintain client infrastructure, including patching, monitoring, and upgrades, • Allocate tickets and manage workloads to meet SLAs, • Drive best practices, service improvements, and process adherence, • Act as a key escalation point and ensure high levels of customer satisfaction, • Assist in planning and delivering IT projects, • Coordinate internal resources and track project progress, • Proven experience in a 2nd Line Support role within an MSP environment (essential), • Previous experience leading or mentoring a team, • Strong troubleshooting skills across:, • Windows Server & Desktop OS, • Microsoft 365 / Azure, • Active Directory & Group Policy, • Networking (DNS, DHCP, VPNs, firewalls), • Experience supporting multiple clients in a fast-paced environment, • Experience with project delivery or coordination, • Relevant certifications (e.g. Microsoft, CompTIA, ITIL), • Exposure to cybersecurity tools and best practices

2nd Line IT Support Engineer Hybrid / Office-Based | Competitive Salary We’re sourcing a skilled 2nd Line Support Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base. Role Overview • Resolve escalated IT issues across desktop, cloud, and infrastructure, • Support Microsoft 365, Active Directory, and networking environments, • Troubleshoot hardware, software, and connectivity issues, • Collaborate with 1st and 3rd line teams, • 3+ years IT support experience (incl. 2nd line), • Strong knowledge of Windows, Microsoft 365, and basic networking, • Experience with Azure, ITSM tools, and remote support, • Strong problem-solving and communication skillsWhat’s Offered, • Exposure to latest cloud technologies, • Training and career development

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Net

We’re looking for an IT Support Engineer to join Popeyes and help keep our people connected, supported and set up for success. As a fast-paced and growing business, reliable technology is a huge part of what keeps Popeyes running smoothly across both our head office and restaurant operations. We’re looking for an IT Support Engineer to provide hands-on 1st and 2nd line support across our end-user technology, devices and business systems. This is a great opportunity for someone who enjoys solving problems, supporting users directly, and working across a varied IT environment. You’ll play an important role in helping colleagues across head office and operational sites, making sure systems, devices and core applications are running effectively and that users get the support they need. Based in our Ealing office three days per week, with two days working from home and travel to sites as required, this role is ideal for someone who is proactive, practical and enjoys working in a growing business where no two days look the same. There may be a requirement to work outside of these hours from time to time, with time off in lieu provided where applicable On-call: Participation in a 1-in-4 on-call rota What you’ll do here: • Provide 1st and 2nd line IT support across head office and operational sites, • Support Windows devices, tablets, end-user hardware and workplace technology, • Administer Microsoft 365 services, user accounts and device management through Microsoft Intune, • Manage joiners, movers and leavers, including provisioning, access changes and deprovisioning, • Support business applications and core platforms used across the business, • Log, manage, prioritise and resolve incidents and service requests, escalating where needed, • Support office and site technology setups, replacements and refresh activity, • Contribute to IT documentation, knowledge sharing and continuous improvement, • Experience in an IT support role delivering 1st and 2nd line support, • Good knowledge of Windows support, Microsoft 365 and end-user device troubleshooting, • Experience with Windows 11, tablets, peripherals and Microsoft Intune, • Confidence managing user lifecycle activity, including joiners, movers and leavers, • Basic networking knowledge and the ability to troubleshoot common connectivity issues, • Experience supporting business applications and end-user software, • Ability to prioritise workload, manage multiple issues and work both independently and collaboratively, • Experience supporting multi-site environments, • Experience in retail, hospitality or other operationally focused businesses, • A strong communicator, • Practical and proactive in your approach, • A confident problem solver, • Comfortable supporting both technical and non-technical users, • Adaptable and able to work effectively in a fast-paced environment, • Flexible in supporting both office and operational site requirements Inclusivity and respect are at the heart of all we do. Popeyes is a place where everyone can be their true self, and everyone belongs. That’s why we assess each application on the ability to do the job and nothing else.

This role involves advanced technical support and leading a team to deliver high-quality IT services. A Managed Service Provider near Richmond is looking for an experienced 2nd Line Support Team Leader. Competitive salary ranging from £40,000 to £45,000 offered for the ideal candidate.

The role promises a competitive salary and excellent benefits, including healthcare and holiday purchase schemes. A leading service provider in the UK is looking for an IT Specialist to deliver 2nd line support in a dynamic environment. Responsibilities include managing technical incidents, liaising

In this dynamic team, you will expand your technical skills while providing 1st, 2nd, and 3rd line support. Your responsibilities include managing support incidents, timely resolution of calls, and maintaining customer communication. An established IT Managed Services Provider in England is seeking

2nd Line IT Support Engineer Hybrid / Office-Based | Competitive Salary We’re sourcing a skilled 2nd Line Support Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base. Role Overview Resolve escalated IT issues across desktop, cloud, and infrastructure Support Microsoft 365, Active Directory, and networking environments Troubleshoot hardware, software, and connectivity issues Collaborate with 1st and 3rd line teams Maintain documentation and deliver excellent customer service Requirements 3+ years IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools, and remote support Strong problem-solving and communication skillsWhat’s Offered Exposure to latest cloud technologies Training and career development Supportive, fast-paced environment Please get in touch as soon as possible as interviews are happening next week

The 2nd Line Support Engineer will be coming from a fast paced, client facing MSP background where you will have gained a range of technical skills and be driven by outstanding customer service. You will have a proven background in both being part of a busy service desk but but comfortable going out

Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies. Resolve 2nd line and NOC support tickets promptly. Service Delivery Team, delivering top-tier IT support both remotely and on-site.

The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. First Line Support, managing complex incidents end to end. Senior Second Line IT Support Technician – macOS focu

This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join the

On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Our client is looking for an experienced 2nd L

Resolve 2nd line and escalated IT support tickets within SLATroubleshoot issues across infrastructure, cloud, and end-user environmentsProvide on-site support during scheduled client visitsMonitor and resolve alerts from system monitoring tools (NOC tickets)Communicate effectively with end-users and

Line Infrastructure Support | London (Office Based) | 6 Month Contract | Competitive Pay & Benefits. This role will be within the Infrastructure Team and will require hardware, software and network activities to keep PCs, Servers, and Networks running smoothly. This job will involve the installa

Provide 2nd line support across Microsoft, cloud, and network environments. Support and maintain Microsoft 365, SharePoint, and endpoint management solutions. MSP, combining hands-on technical support with team coordination responsibilities.

This temporary position based in London is ideal for someone with a keen interest in resolving technical issues and supporting business continuity. The role of IT Support within the financial services industry involves providing technical assistance and troubleshooting to ensure smooth technology op

Log, prioritise, and track incidents and requests using ServiceNow, ensuring all interactions are documented and managed within SLAs. Deliver first- and second-line support across hardware, software, mobile devices, and network issues. IT support experience within a law firm environment.

In this role, you'll be at the forefront of IT support, tackling 2nd line tickets and collaborating with a dedicated team. This position offers the chance to influence IT operations while working with core technologies such as Windows 10/11 and Microsoft 365. An established data and research company

Ideal candidates will have experience in IT support and a good understanding of technology. The role involves 1st and 2nd line support for digital contact centre technologies. A leading IT services company is seeking a Principal Renewables Consultant for a Support Engineer position in Bristol.

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills. Join a professional culture offering exposure to legal technolog

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Deliver top‑

This is a brilliant opportunity for an IT Technician with 1–2 years’ experience who’s keen to strengthen their foundations while gaining exposure to 2nd line support, infrastructure and project work alongside experienced engineers. You’ll be the friendly and knowledgeable first point of cont

If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you. Deliver end-user technical support and training. Line Deskto

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression. A leading education technology provider in the

A leading tech organization in Greater London is seeking candidates for First Line IT Customer Support roles. This position serves as the first point of contact, handling IT requests and issues. The role offers full-time and part-time options with a competitive salary ranging from £33,750 to £40,0

Familiarity with networking, firewalls, virtualisation, and cyber security concepts. Friendly, professional, and proactive communication skills — both written and verbal. IT support (preferably 2nd line).

In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments. If this sounds like you and you will enjo

The ideal candidate will possess extensive experience in senior IT support and demonstrate strong communication skills, engaging effectively with C-Suite stakeholders. Responsibilities include managing support queries across various technology platforms and optimizing service desk processes. A retai

Responsibilities include delivering 2nd Line Support and collaborating with both internal teams and vendors to manage technology solutions. Knowledge of VDI and significant experience with Active Directory are essential. This highly technical role requires excellent troubleshooting skills and the ca

Candidates must have experience in IT support, familiarity with Microsoft 365 applications, and knowledge of ITIL practices. The successful candidate will be responsible for managing incidents, providing 1st and 2nd line support, and resolving user issues. This role involves contributing to service

As a 2nd Line Support Engineer, you will handle escalations from 1st Line Support and consult 3rd Line Support for complex issues. You’ll prioritise tickets, balance call handling with ticket resolution, and ensure efficient incident and service request management. You will provide advanced techni

You will provide crucial 1st and 2nd line support for their ECHO application, managing client communications and ensuring issues are resolved efficiently. This permanent position offers a competitive salary, private healthcare, and generous annual leave. A sustainability software company is seeking

All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or s

Excellent communication skills, both written and verbal, and have the ability to communicate with both technical and non-technical audiences at all levels. The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems. Ability to pr

The company offers opportunities for Microsoft accreditation and ongoing training, along with a range of employee benefits including salary boosts and free parking. A growing IT support company in Weybridge seeks a 2nd line support Engineer to join their team. This role involves providing exceptiona

This position will provide a mixture of 2nd/3rd line service desk/remote support (some 1st line), field support and the installation of IT projects and managed services to their growing customer base. This is an exciting opportunity for an IT professional with MS Server, Desktop, Active Directory an

A technology organization is seeking a 2nd line IT Support professional to troubleshoot complex issues and provide exceptional support. The ideal candidate has at least 2 years of experience in a service desk role and is skilled in Windows 10, Active Directory, and customer interaction. You will col

A recruitment agency is seeking an experienced IT Support Engineer specializing in 1st and 2nd line support. Strong communication and customer service skills are essential for this position, along with a proactive attitude and attention to detail. The role involves providing high-quality technical s

A leading technology recruitment firm is seeking a Senior Application Support Engineer to provide 2nd line support with a focus on iManage in London. Candidates must have strong PowerShell scripting skills and be familiar with Google Cloud Platform. This position entails a hybrid work structure, req

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

Candidates should have experience with virtualisation technologies and Microsoft 365, along with strong communication skills. The position offers hybrid working, private medical insurance, and various employee benefits. A leading cloud services provider in the UK seeks a Cloud Support Engineer to de

The ideal candidate will have at least 4 years in 2nd/3rd line support, strong networking skills, and the ability to work on IT projects. This hybrid role involves hands-on infrastructure support, including desktop, cloud, and server management with a focus on Windows and Linux environments. A non-p

If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite

An IT solutions company in Weybridge is seeking a 1st Line Support person to handle support queries via email and phone. Candidates should have IT support experience and a strong passion for technology. This position offers bonus, training opportunities, and perks through Perkbox, along with a pensi