Duty Technician
8 days ago
Winchester
Position: Duty Technician Location: Hursley, Winchester Day Rate: £310 per day inside IR35 SC Clearance Required We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service. Key Responsibilities • Handle incoming technical support incidents, service requests, and change tasks., • Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes., • Maintain clear, consistent customer communication and provide timely updates., • Resolve issues ranging from simple password resets to complex server-related queries., • Escalate cases to the 3rd Line Technical Team when required., • Work collaboratively within a close-knit, highly skilled team of Engineers., • Deliver a high standard of customer service at all times., • Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams., • Perform software builds and rebuilds on PCs and laptops., • Strong background in IT support (1st/2nd line or similar)., • Experience working in structured, process-driven environments., • Excellent communication and customer-facing skills.