2nd line it support jobs in CheshamCreate job alerts

Hands-on experience working on a Service Desk at both first and second line support levels. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a f...

Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory envi...

Key Responsibilities: Provide second-line technical support via the Service Desk, including hardware and software troubleshooting Attend client sites as required for proactive and reactive support Ensure long-term, cost-effective solutions that align with client needs Support and mentor junior en...

This is a varied, hands-on role ideal for someone who thrives in a fast-paced environment, enjoys mentoring junior team members, and is comfortable providing both remote and on-site support. Provide second-line technical support via the Service Desk, including hardware and software troubleshootin...

What you’ll be doing: Diagnose and resolve technical issues using remote access tools, documentation, knowledge bases, and hands-on experience Ensure all responses and resolutions meet agreed service level targets Progress support tickets efficiently and escalate when issues exceed current expert...

Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory envi...

Key Responsibilities: Excellent communication skills - both written and verbal At least 5 years’ experience in an IT Role or 3 years’ experience in an MSP Strong knowledge of Microsoft Servers and Hyper-V Strong knowledge of Networks Good understanding of Backup/Disaster Recovery Products In-d

This is a varied, hands-on role ideal for someone who thrives in a fast-paced environment, enjoys mentoring junior team members, and is comfortable providing both remote and on-site support. Provide second-line technical support via the Service Desk, including hardware and software troubleshootin...

Our benefits include: Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all ov

Hands-on experience working on a Service Desk at both first and second line support levels. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a f...

Additional Information If you have a disability or neurodiversity, we provide support and adjustments during the recruitment process. Responsibilities Respond to 2nd line support issues within SLAs. You will be responsible for responding to support issues, diagnosing problems, monitoring cloud sy...

You will be responsible for responding to support issues, diagnosing problems, monitoring cloud systems, escalating unresolved issues, documenting activities, and collaborating with teams to manage cloud solutions. If you have a disability or neurodiversity, we provide support and adjustments dur...

You will be responsible for responding to support issues, diagnosing problems, monitoring cloud systems, escalating unresolved issues, documenting activities, and collaborating with teams to manage cloud solutions. Respond to 2nd line support issues within SLAs. If you have a disability or neurod...

We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equ...

A Cloud Marketplace 2nd LineSupport Analyst focuses on providing advanced technicalsupport for cloud-based systems and services As a Cloud Marketplace 2nd Line Support Analyst , you'll be responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose a...

Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory envi...

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e. Manage end-to-end incident resolution—from front-end issues to back-end system co...

This is a varied, hands-on role ideal for someone who thrives in a fast-paced environment, enjoys mentoring junior team members, and is comfortable providing both remote and on-site support. Supportive team environment with the opportunity to mentor and progress. Provide second-line technical sup...

A minimum of 3 years in a technical MSP role A full driving licence and access to a vehicle (site work required) Experience delivering IT projects and technical consultancy Strong written and verbal communication A methodical, thorough approach to troubleshooting and escalation Familiarity with t...

Hands-on experience working on a Service Desk at both first and second line support levels. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a f...

Excellent communication skills - both written and verbal At least 5 years’ experience in an IT Role or 3 years’ experience in an MSP Strong knowledge of Microsoft Servers and Hyper-V Strong knowledge of Networks Good understanding of Backup/Disaster Recovery Products In-depth technical experienc

Service Desk Analyst - What you’ll do: Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range of platforms - telephone, email, B2B and customer portals Log incidents, requests and queries via a dedicated online customer p...

Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. This permanent role offers a competitive salary of up to £54,800 per annum, with the chance to make a real impact on the build, maintenance, and evolution of network infrastructure suppo...

Service Desk Analyst - What you’ll do: Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range of platforms - telephone, email, B2B and customer portals Log incidents, requests and queries via a dedicated online customer p...

My client is a global IT Services organisations with deep ties and long standing partnership with the UK MOD. Please note candidates must either have active Security Clearance or be eligible and wiolling to go through SC checks. Excellent opportunity for Network engineers with skills in WAN and C...

Plan, scope, and deliver end-to-end IT projects, including technical pre-sales and documentation. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Proven experience as a Project En...

This role offers a mix of internal support and customer-facing network delivery and is ideal for someone with a strong networking background looking to step into a technical leadership position. This is a key hire for the business, offering the opportunity to work with cutting-edge ISP technologi...

You’ll lead end-to-end projects, from pre-sales consultancy to hands-on implementation, troubleshooting, and knowledge transfer—ensuring clients get maximum value from their security investments. My client are a leading cybersecurity solutions provider and value-added reseller, partnering with t

Proven ability to collaborate and communicate with both IT and business-facing colleagues. Ability to work autonomously with minimum supervision and to integrate well within a team. Good working knowledge of Security Architecture concepts & experience with Security Design.

You’ll be making sure that you support the system and network infrastructure with switches, routers, load balancers, firewalls, compute, storage and virtualization. The main purpose of the environments will be embracing observability, high-availability and infosec, along with IaC. Strong understa...

We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations. Conduct technical site assessments to recommend suitable forklift solutions and configurations. Maintain CRM rec...

An IT Support Lead opportunity for a business offering a variety of Tech and Security products to customers globally, the role requires eligibility to be Security cleared. All candidates must be UK based and eligible for security clearance. IT adoption across a business with a global customer bas...

Solid understanding of networking fundamentals (TCP/IP, routing, switching, security). In this role, you’ll design and develop high-impact training content that empowers IT professionals around the world to master automation and network programmability. Stay current with the latest trends in ente...

Good understanding of Networks and Infrastructure. This is a great opportunity to develop your IT career and gain exposure to a wide range of technologies!. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client...

Remote (occasional travel to client sites and a Surrey HQ) + every other week on-call (with support). You’ll also be part of an on-call rota every other week, with the rare site visit if things really hit the fan. Expect a solid benefits package, team lunches and events, and a real chance to shap...

Exalto Consulting are currently recruiting for a contract lead network security engineer, this is initially 6 months paying £750 a day depending on experience. Experience with intrusion detection/prevention systems, as well as with SIEM tools and security incident response. You will be required t...

This is a large operation and will be working within a 24/7 production environment with a large proportion of your time based within Cloud/Windows server environment. You will maintain and contribute to the ongoing reliability, performance and support of the infrastructure. If you have the releva...

The ideal candidate will bring hands-on experience with Palo Alto, Cisco, and WatchGuard technologies, and ideally have a strong understanding of networking in the lottery or gaming sector. Maintain comprehensive network documentation and ensure compliance with regulatory and security standards r...

We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities. Whilst a safe working environment in our warehouses is top of mind and goes without sayi...

Understanding of security operations, monitoring, and escalation. Handling monitoring, escalations, and incident response. Working closely with Cloudflare’s security & performance services.

Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre-sales and documentation. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Requirements Pro...

What's within your remit? Your role will be centred around their Azure hybrid cloud, network, Palo Alto firewall estate, and Internet and server connectivity infrastructure. You'll deal with various issues, including On-Prem/Cloud Infrastructure, networking problems, and network infrastructure up...

This is an exciting time to come and be part of a fantastic team at an established service supporting 6 independent individuals, one of whom won Sense Person of the Year last year! As the team leader, you will be required to complete administration tasks, help lead the team of Support Workers wit...

Comfortable managing and supporting. Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA. Cisco Identity Services Engine (ISE).