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Our client is a successful and established Financial Advice business based in Horsham They are currently looking for a 1st Line support Technician to join their IT arm The role • Provide excellent customer service & technical solutions to end-users including staff & contractors., • Aim to resolve 1st line issues, escalating complex issues to 2nd or 3rd line support as necessary once all investigative avenues are exhausted, as required, following IT procedures., • Configuring laptops, mobile phones, tablets & printers for office based & remote staff in line with changes to staff, including new starters, leavers, access rights., • Minimum 12 months experience in a similar related role.•, • Microsoft 365 app support (Outlook, Teams, OneDrive, Word, Excel etc).•, • Windows 11, troubleshooting, configuration, installation.•, • Software, Firmware & Driver installation. For more details call Jason at astral

Role: Senior 2nd Line IT Support Engineer Location: Horsham area (Office-based with occasional client visits) Salary: £33,000 - £37,000 depending on experience Job Type: Full Time About the Role An established and growing Managed Service Provider in the Horsham area is looking for a Senior 2nd Line IT Support Engineer to join their technical team. This role is ideal for someone who enjoys solving complex technical issues, working across a variety of technologies, and supporting a diverse range of small and medium-sized business clients. You will be responsible for resolving escalated support issues, mentoring junior engineers, and contributing to project work including infrastructure upgrades, cloud migrations and security improvements. This is a hands-on technical role where strong troubleshooting ability, excellent customer service, and a proactive approach are essential. Key Responsibilities • Provide 2nd line technical support for infrastructure, cloud, and end-user issues, • Troubleshoot escalated incidents from the service desk, • Support Microsoft 365 environments, including administration and troubleshooting, • Manage and support Windows Server environments and Active Directory, • Assist with network troubleshooting including switches, firewalls, and VPNs, • Support backup, ...

On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Their core services include support desk, on-s

Are you an IT Support Engineer or similar, looking for an exciting opportunity with a specialist MSP that works with a diverse range of clients including MOD organisations, where you can gain on-the-job training from industry experts, allowing you to rapidly progress your career?. Do you want to wor

A fantastic opportunity for a 2nd Line Support Engineer to join a specialist technology organisation providing advanced support across cloud, security, and on-premise environments. Support the implementation and ongoing management of industry standards. The successful candidate will handle escalated

The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems. Excellent communication skills, both written and verbal, and have the ability to communicate with both technical and non-technical audiences at all levels. Support the b

Other organisations may call this role 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, 2nd Line IT Support Engineer, Network Support Engineer, or IT Support Technician. Excited for our future, we’ve got a great mission and vision and a clearly defined strateg

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Contract Recruitment Consultant | Connecting Top IT Support & Microsoft Dynamics Talent with Leading Opportunities.

A leading UK IT service provider is seeking an ICT Associate based in Bathgate to offer first-line technical support across multiple sites. This role involves managing support requests, providing expert advice on IT best practices, and ensuring a positive user experience. Candidates should possess s

Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. AMCS offers team members more than just a job, but an opportunity to map out a care

Deliver first- and second-line support across hardware, software, mobile devices, and network issues. Log, prioritise, and track incidents and requests using ServiceNow, ensuring all interactions are documented and managed within SLAs. Experience supporting; Windows 11, O365, Intune, Entra ID, Teams

A growing IT service provider in Northampton is seeking a motivated 1st Line IT Support Technician to manage support queries and ensure smooth IT operations. Candidates should have proven experience in IT helpdesk roles, strong IT and communication skills, and live within commuting distance. The rol

Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. The role includes efficient

Candidates should have a foundational understanding of IT, with certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals. A leading IT support firm is seeking a Level One Engineer to provide first-level technical support. Strong communication and problem-solving skill

The successful candidate will provide first-line support, manage technical queries, and assist with system setup and maintenance. A reputable recruitment firm is seeking an IT Support professional for a temporary role in London within the financial services industry. With over 5 years of experience

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service

The ideal candidate must have strong Windows troubleshooting skills and be comfortable working independently. A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. Responsibilities include troubleshooting technical issues, setting up new sites, and

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

A leading vehicle repair company in the UK is looking for a Level 1 IT Engineer to provide first line support for IT issues. You will be responsible for troubleshooting and resolving basic technical problems, logging support tickets, and monitoring system performance. The company offers a competitiv

Key responsibilities include providing technical expertise, delivering excellent customer service, building stakeholder relationships, managing assets, designing and deploying server architecture, and supporting performance monitoring and escalation processes. This office-based role offers flexibili

Along with a competitive salary, this company offers various benefits, including a pension scheme and generous holiday entitlement. This role involves providing advanced technical support, mentoring 1st Line Engineers, and managing relationships with suppliers. A leading vehicle repair company in th

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory). They are seeking someone with have all-round experience supporting end users in small and me

To provide 2nd line support on a wide range of IT related issues including hardware, software network and infrastructure issues. Work with IT Engineers and IT infrastructure to escalate and resolve issues. With enhanced maternity and paternity pay, we support you at every stage of life.

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. The role includes benefits such as a competitive salary, employer pension contributions, and opportunities for volunteering. The position reports to the Wollaston site in the Un

This full-time position involves delivering onsite and remote IT support, troubleshooting various operating systems and applications, and ensuring high-quality customer service. A managed services provider is looking for an IT Field Support Engineer / Onsite Second Line Technician in London. The ide

Excellent customer service skills, with a focus on understanding user needs and delivering a positive support experience. Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequence

A staffing solutions company is seeking a skilled Network Support Engineer to provide 2nd line support and aid in critical infrastructure projects in a hybrid role. The engineer will collaborate with project managers and on-site teams, performing hands-on configuration of network devices and trouble

You will handle inbound Service Desk calls, diagnose issues, and provide exceptional service to clients. Essential qualifications include experience as a Service Desk Engineer and foundational knowledge of Apple Macs and Microsoft 365. This permanent role promises career growth and includes a variet

Excellent customer service skills, with a focus on understanding user needs and delivering a positive support experience. We partner with the biggest entertainment brands and companies in the world to deliver the A‑list of live music events, live TV broadcasts, immersive experiences, installations

The ideal candidate will support a large user base, resolve complex technical issues, manage ICT teams, and implement efficient service processes. A leading healthcare provider in the UK is seeking an experienced IT manager to lead an ITIL based Service Delivery team. You will enhance team knowledge

A leading technology company in London is seeking a 2nd Line Support Engineer to serve as a global escalation point for complex IT issues, manage cloud environments, and drive automation processes. The ideal candidate should possess strong expertise in Jira and have experience with AWS, Azure, and c

If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite

To protect the UK, we need a truly diverse workforce that reflects the society we serve, including different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking, and those with disabilities or neurodivergent conditions. We welcome applications from everyone, incl

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients. In this role, you will handle incoming calls, diagnose issues, provide support, and maintain client documentation. Ideal candidates should have over two years

The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. Eligibility for SC clearance is required, ensuring candidates have a solid track

Candidates should have experience with virtualisation technologies and Microsoft 365, along with strong communication skills. The position offers hybrid working, private medical insurance, and various employee benefits. A leading cloud services provider in the UK seeks a Cloud Support Engineer to de

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis. Please apply with an up-to-date CV to register your

This role combines technical support with team coordination, providing 2nd line support across Microsoft, cloud, and network environments. A competitive salary of £40,000 per annum is offered for this on-site position near Richmond. A growing MSP is seeking a 2nd Line Support Team Coordinator in Gr

The ideal candidate has some experience in IT support, is well-versed in Windows and Microsoft Office, and has a desire to learn new technologies. An award-winning IT Managed Service Provider in Greater London is seeking a 1st Line Service Desk Analyst to become the first point of contact for client

Ideal candidates should have hands-on experience with the Acturis platform and a solid understanding of application support in a complex systems environment. A leading insurance service provider in Greater London is seeking an Acturis Application Support Engineer to provide second-line support for t

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. This full-time pos

Friendly, professional, and proactive communication skills — both written and verbal. Familiarity with networking, firewalls, virtualisation, and cyber security concepts. IT support (preferably 2nd line).

An IT support service provider in Crawley is seeking a First Responder Engineer to provide 1st line support to clients. This role offers growth opportunities and mentorship towards becoming a 2nd line engineer. You'll troubleshoot various technical issues and deliver support with a customer-first ap

This temporary position based in London is ideal for someone with a keen interest in resolving technical issues and supporting business continuity. Provide first-line IT support to end-users, addressing hardware, software, and network-related issues. The role of IT Support within the financial servi

Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered. Strong IT and communication skills with the ability to work under pressure. Known for our commitment to exceptional service and i

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. A global recruitment partner is seek