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Job Title: IT Apprentice Location: Waterlooville, Hampshire Salary: £16,000 - £18,000 per annum FTE Job Type: Apprenticheship, Full time, 52 weeks per year Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.00am to 15.30pm (unpaid lunch break of 30 mins each day) The Governors are seeking to appoint a motivated and enthusiastic IT Apprentice to join our IT team. This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. The principal responsibilities of the IT Apprentice are: IT Support & Troubleshooting: • Provide first-line technical support to staff and students, • Diagnose and resolve hardware, software, and network issues, • Log, update, and monitor support tickets using the IT service helpdesk system, • Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals, • Help manage asset inventories of IT equipment, • Support the team with basic network monitoring and troubleshooting, • Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365), • Work on IT improvement projects such as device rollouts, software deployments, and system upgrades, • Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment, • Marketing & Communications Support, • Infrastructure & Systems Maintenance, • Learning & Development Essential: • 4 GCSEs (or equivalent) 5-9 and above (including Maths and English), • Ability to work in sympathy with the ethos of the school, • Good verbal and written communication skills and ability to relate well to children and adults, • Some knowledge of Windows 11 Systems, • Some knowledge of Microsoft O365 packages (Outlook, Word, Powerpoint etc.), • Demonstrate the ability to think logically and take a methodical approach to problem solving, • Demonstrate the ability to organise work-load, prioritising and scheduling tasks, • Displays commitment to the protection and safeguarding of children and young people, • Excellent communication skills, • A real interest and enthusiasm for working with technology, • A desire to progress within the IT industry, • Confidence, • Strong commitment to team-working and partnership, • Knowledge of wider IT systems and software, • Familiarity with basic Networking, • Basic knowledge on Powershell, • Experience on building/imaging computers, • Ability to use relevant equipment / resources and technology, • A level education or beyond Additional Information: Please note all staff will be required to complete and obtain a clear Enhanced DBS and 3 pieces of original ID for this process must be produced. All applicants for this position must evidence Right to Work. Closing Date: Sunday 26th April 2026 5pm Interviews: Week commencing 27th April 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Apprentice, ICT Apprentice, Apprentice, IT Junior, ICT Junior, Junior IT, Junior ICT, IT Service Desk, IT Technician, IT Support Advisor, IT Support, 1st Line Support, 2nd Line IT Support, IT Desktop Support Technician, MS Office, will also be considered for this role.

On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Their core services include support desk, on-s

Manage work queues and prioritise calls, re assigning work where and when necessary to ensure compliance with SLAs. Escalation of complex issues to 2nd and 3rd line support. Ensuring customers support issues are logged and recorded with a sufficient amount of detail.

You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable service. Resolve first-line incidents and service requests within defined scope. Deliver professional, calm, and custome

This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage busine. You have a strong

This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards. A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. Candidates must have 2–5 years of experience in a support role with a st

Responsibilities include delivering 2nd Line Support and collaborating with both internal teams and vendors to manage technology solutions. Knowledge of VDI and significant experience with Active Directory are essential. This highly technical role requires excellent troubleshooting skills and the ca

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

A technology organization is seeking a 2nd line IT Support professional to troubleshoot complex issues and provide exceptional support. The ideal candidate has at least 2 years of experience in a service desk role and is skilled in Windows 10, Active Directory, and customer interaction. You will col

Ideal candidates should have hands-on experience with the Acturis platform and a solid understanding of application support in a complex systems environment. A leading insurance service provider in Greater London is seeking an Acturis Application Support Engineer to provide second-line support for t

Other organisations may call this role 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, 2nd Line IT Support Engineer, Network Support Engineer, or IT Support Technician. So, if you have experience in an IT helpdesk support role and knowledge and experience of va

A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Responsibilities include troubleshooting IT issues and escalating complex problems. Ideal candidates should have a passion for IT and strong communication skills.

This temporary position based in London is ideal for someone with a keen interest in resolving technical issues and supporting business continuity. Provide first-line IT support to end-users, addressing hardware, software, and network-related issues. If you are an IT Support professional looking to

The ideal candidate has some experience in IT support, is well-versed in Windows and Microsoft Office, and has a desire to learn new technologies. An award-winning IT Managed Service Provider in Greater London is seeking a 1st Line Service Desk Analyst to become the first point of contact for client

Familiarity with networking, firewalls, virtualisation, and cyber security concepts. IT support (preferably 2nd line). Friendly, professional, and proactive communication skills — both written and verbal.

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. A leading IT consu

Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered. Line IT Support Technician Northampton Competitive Pay & Great Benefits. Known for our commitment to exceptional service and inno

This role combines technical support with team coordination, providing 2nd line support across Microsoft, cloud, and network environments. A growing MSP is seeking a 2nd Line Support Team Coordinator in Greater London. A competitive salary of £40,000 per annum is offered for this on-site position n

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Deliver top‑

A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. This role involves providing technical support in an MSP environment, troub

Candidates should have 2-3 years of IT support experience, strong customer service skills, and knowledge of ITIL processes. The position offers benefits such as training opportunities, a Local Government Pension Scheme, and 26 days of annual leave that increases with service. This role involves supp

This role involves delivering top-quality 1st line support and gaining experience in infrastructure and project work. The position offers a salary between £26,000 – £28,000 and a supportive learning environment with clear progression routes. Candidates should have 1–2 years of experience, stro

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. This is an exciting opportunity to join a prestigious orga

Are you an experienced IT Support professional seeking a challenging role with growth potential? We’re looking for a Senior IT Support Engineer to join this thriving MSP. Line IT Support Engineer – MSP – 48K. Extensive experience in client-facing 3rd line IT support.

A UK-based infrastructure services provider is seeking a 3rd Line IT Support professional to provide the highest level of technical support within their IT department. The ideal candidate will have extensive knowledge of IT systems, networks, and applications, along with strong problem-solving skill

You will have the opportunity to work closely with senior IT team members and benefit from tailored mentoring and training. The ideal candidate has experience in a Service Desk or Helpdesk environment, supports both Windows and MacOS, and is eager to learn and grow professionally. This role involves

The role offers development opportunities and competitive benefits, including a matched contribution pension scheme and employee assistance programs. This hybrid position requires delivering first-line IT support, essential for smooth operations in a fast-paced environment. Candidates should have cu

Deliver first- and second-line support across hardware, software, mobile devices, and network issues. Log, prioritise, and track incidents and requests using ServiceNow, ensuring all interactions are documented and managed within SLAs. Experience supporting; Windows 11, O365, Intune, Entra ID, Teams

This position offers a competitive salary, extensive benefits including a pension scheme, health consultations, and opportunities for career development. A leading technology service provider based in Portsmouth seeks a Customer Service Representative to be the first contact for IT support. Proven e

Candidates should have a foundational understanding of IT, with certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals. A leading IT support firm is seeking a Level One Engineer to provide first-level technical support. Strong communication and problem-solving skill

Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. The role includes efficient

Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. AMCS offers team members more than just a job, but an opportunity to map out a care

A growing IT service provider in Northampton is seeking a motivated 1st Line IT Support Technician to manage support queries and ensure smooth IT operations. Candidates should have proven experience in IT helpdesk roles, strong IT and communication skills, and live within commuting distance. The rol

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Contract Recruitment Consultant | Connecting Top IT Support & Microsoft Dynamics Talent with Leading Opportunities.

A forward-thinking managed services company is seeking an IT Field Support Engineer to provide onsite and remote IT support in Central London. Responsibilities include troubleshooting Windows and Mac systems, supporting Microsoft 365, managing networking solutions, and ensuring secure IT infrastruct

Never ending supply of hot and cold drinks, biscuits, sweets, and fruit. You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. You’ll work closely with coll

This is a brilliant opportunity for an IT Technician with 1–2 years’ experience who’s keen to strengthen their foundations while gaining exposure to 2nd line support, infrastructure and project work alongside experienced engineers. You’ll be the friendly and knowledgeable first point of cont

This role involves providing advanced technical support, mentoring junior engineers, and managing incidents and problems effectively. The company invests in employee growth with training opportunities and a progressive work environment. Candidates must possess extensive IT knowledge, including Micro

Triage incoming calls and tickets and liaise with the wider IT team to manage escalations. Experience with support of Windows Desktop OS. Our client is seeking a 1st Line IT Support Engineer for an MSP, to be based in Havant, Hampshire.

A leading tech organization in Greater London is seeking candidates for First Line IT Customer Support roles. This position serves as the first point of contact, handling IT requests and issues. The role offers full-time and part-time options with a competitive salary ranging from £33,750 to £40,0

The ideal candidate will possess extensive experience in senior IT support and demonstrate strong communication skills, engaging effectively with C-Suite stakeholders. Responsibilities include managing support queries across various technology platforms and optimizing service desk processes. A retai

We're hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands‑on technical support with team coordination responsibilities. Provide 2nd line support across Microsoft, cloud, and network environments. Job Title: 2nd Line Support Team Coordinator.

Candidates must have experience in IT support, familiarity with Microsoft 365 applications, and knowledge of ITIL practices. The successful candidate will be responsible for managing incidents, providing 1st and 2nd line support, and resolving user issues. This role involves contributing to service

All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or s

Excellent communication skills, both written and verbal, and have the ability to communicate with both technical and non-technical audiences at all levels. The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems. Ability to pr

As a 2nd Line Support Engineer, you will handle escalations from 1st Line Support and consult 3rd Line Support for complex issues. You’ll prioritise tickets, balance call handling with ticket resolution, and ensure efficient incident and service request management. You will provide advanced techni