Patient Liaison
hace 18 días
London
About Us At Prenuvo we are on a mission to flip the paradigm from reactive sick-care to proactive health care. Our award-winning whole body scan is fast (under 1 hour) safe (MRI has no ionizing radiation) and non-invasive (no contrast). Our unique integrated stack of optimized hardware software and increasingly AI coupled with the patient-centric experience across our global clinics have allowed us to lead the change against we caught it too late again. We are looking for a Patient Liaison to join our incredible team at our flagship clinic in London United Kingdom. As our patients enter into the clinic you will be the welcoming face of our clinic embodying a cheerful professional and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service a compassionate outlook and exceptional attention to detail. Our clinics will be open from Monday - Friday to start and eventually open up to seven (7) days a week and may require a non-traditional schedule including weekends. This will be a full time position with a set schedule though you may be required to work additional hours as are necessary to fulfil your duties. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in peoples lives! What Youll Do Front Desk Responsibilities Patient Check-In Registration and Check Out • Welcome patients and visitors ensuring a warm and professional first impression., • Verify patient identity and required documentation., • Assist patients with completing registration and intake forms as needed., • Serve as a liaison between patients providers technologists and clinical staff., • Address patient concerns or complaints with empathy and professionalism. Patient Appointments: • Ensure our patients have timely access to care., • Book reschedule and cancel patient appointments as necessary., • Keep the lines of communication open to support our patient care., • Follow up with patient requests., • Submit satisfaction surveys to patients., • Distribute patient reports as they become available., • Call patients to inform them of their report availability., • Experience: At least 1 year in customer service preferably in a healthcare or related field., • Initiative: A self-starter who takes ownership of their training and development., • Work Ethic: Punctual dependable and committed to excellence in medical and customer care., • Flexibility: Availability to work varied hours including weekdays and weekends as needed., • Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care., • Previous experience in private healthcare or as a Health Care Assistant., • Previous experience in hospitality or customer service., • Exceptional interpersonal and communication skills., • Attention to detail and a commitment to high standards of excellence., • Strong organisational skills and the ability to adapt to change., • Problem-solving and decision-making abilities., • Passion for patient care and creating memorable experiences., • The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. The role may also require frequent movement between floors of the building. The ability to do so safely and regularly is important. Reasonable adjustments will be considered in line with the Equality Act 2010., • This is a full-time salaried role based on 40 hours per week typically worked across 5 days., • You will be entitled to a minimum 30-minute unpaid lunch break each working day to be taken away from the front desk where possible. First: we are Pioneers • An avenue to make a positive impact on peoples lives and their health, • We believe in preventative healthcare for everyone including our team - Prenuvo provides free whole-body scans to each team member, • Growth opportunities are at the heart of our people journey were doing big things with bright minds - there is no single path to success it can be shaped along the way, • Building strong relationships is at the core of everything we do - our team gets together each week to connect share and socialize, • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it, • UK employees are eligible for our Workplace Pension scheme helping you save for retirement with employer contributions. As part of the recruitment process successful candidates will undergo a background check in line with applicable UK laws and regulations. Please be advised that official communication from our recruitment team will only come from our authorized domain . If you are contacted by a recruiter please ensure their email address ends with @. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent please report it immediately to Key Skills Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care Employment Type : Full Time Experience: years Vacancy: 1