MDT Coordinator & Team Leader
hace 6 días
London
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.Job overviewThe Medical Specialties Division is seeking a full time MDT Coordinator and Team Leader to join the administrative team supporting Dermatology. The postholder will work with a high level of independence, ensuring deadlines are met and taking a proactive approach to managing patient pathways, optimising the Trust’s resources, and meeting NHS waiting time standards.Main duties of the jobThey will oversee the weekly Dermatology MDT meeting, maintain and update patient pathways, and track patients through to treatment. The role involves close working relationships with administrative and clinical colleagues, including medical staff, allied health professionals, and support workers. The postholder will also act as the first point of contact—by phone and email—for patients, relatives, GPs, and external hospital teams.They will be responsible for escalating issues to the Service Manager, troubleshooting problems, and contributing to proactive solutions to routine challenges. The role requires the ability to manage a busy and varied workload, along with excellent written and verbal communication skills and strong interpersonal abilitiesWorking for our organisationUniversity College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. Detailed job description and main responsibilitiesFor the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed applicationCome and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?Person specificationKnowledge & QualificationsEssential criteria- Degree or equivalent experience or equivalent training and experience of administrative procedures- Experience of range of computerised softwareDesirable criteria- NVQ Level 4 in Healthcare, Customer Care of Business Admin or equivalent- Understanding of medical terminologyExperienceEssential criteria- Demonstrable level of administrative experience at a high level of competence acquired through both training and experience- Demonstrable experience of working in an office environment- Previous NHS or healthcare experienceCommunicationEssential criteria- Able to communicate complex, sensitive or contentious information accurately and effectively with patients and at all levels of the organisation, verbally and in writing- Able to deal professionally and sensitively with patients, carers, and public face to face and on the phone- Able to support and reassure patients/carers in distress- Able to persuade, motivate, negotiate to gain cooperation- Show tact, empathy and reassurance with contentious information- Understands importance of maintaining confidentialityPersonal And People DevelopmentEssential criteria- Works on own initiative, is managed rather than supervised.Service ImprovementEssential criteria- Able to supervise and deliver administrative and clerical duties appropriate to the work areaEquality and DiversityEssential criteria- Experience of customer service in a multicultural environment- Knowledge and understanding of the importance of equal opportunities- Demonstrates understanding of importance of maintaining privacy and dignityInformation processing, Collection & AnalysisEssential criteria- Demonstrate use of IT packages including Microsoft Word, Outlook, Excel and PowerPointDesirable criteria- Demonstrate standard keyboard skills.Specific requirementsDesirable criteria- Knowledge of National Cancer Audit, COSD and Cancer Waiting TimesAt UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England. At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.We are also members of which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes. This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.For further support on submitting an application please refer to the NLPSS Applicant Toolkit: