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Location: North LondonSalary: £60,112.67 per annum, plus up to 5% PRP bonusReporting to: Assistant Director, Major Works Role Overview The Legal Counsel – Construction will lead on litigation and latent defect claims, providing expert legal advice and oversight across a range of complex construction-related matters. This includes drafting and reviewing contracts, managing dispute resolution processes, and supporting procurement activities. The role also involves collaboration with internal teams and external legal professionals, ensuring legal compliance and best practice across all construction projects. Key Responsibilities A. Legal and Contractual Duties • Lead and manage latent defect claims, including reviewing historical documentation, construction contracts, warranties, and insurance terms., • Provide clear, concise legal advice in plain English for internal stakeholders., • Advise on all aspects of construction contracts, including payments, extensions of time, loss and expense, defects, procurement, and insurance., • Draft and amend contracts such as building contracts, development agreements, consultant and contractor appointments, and associated documents (e.g. warranties, novations, assignments)., • Review and contribute to adjudication and arbitration submissions., • Oversee proceedings in the Technology and Construction Court., • Maintain a precedent library of construction contracts and bespoke clauses., • Support the Special Projects Team on complex procurement exercises., • Deliver training and guidance to Property Services staff on construction law and contracting best practices., • Maintain and update case records across digital and manual systems., • Ensure accurate and timely updates to project trackers and file structures., • Conduct audits to ensure compliance and completeness of documentation., • Liaise with solicitors and barristers, preparing bundles and reports as required., • Set up purchase orders and process invoices related to legal and construction matters., • Reconcile supplier accounts and audit external works against invoiced services., • Work closely with Special Project Surveyors to progress latent defect claims., • Ensure evidence is correctly documented and deadlines are met., • Provide legal support and guidance throughout the claims process., • Liaise with residents and colleagues to deliver customer service aligned with Newlon’s values., • Support the effective operation of the Special Projects Team., • Contribute to the resolution of complex complaints, ensuring responses are thorough, timely, and customer-focused. This role requires a proactive, detail-oriented Litigation Lawyer/ Solicitor with Construction-related case experience. You must have eligibility to work in the U.K. to apply as sponsorship is not available for this position. To apply, please get in touch with your CV and details of your salary expectations and notice period.

Driver Technician Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF – Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: • Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed., • Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible., • Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base., • Ensure any PPE supplied for use in carrying out your duties is used as instructed., • Once fully trained undertake out of hours responsibility when rostered., • Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act., • Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day., • ensure the vehicle safety check and the van check sheet are done each week, • Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered., • Prioritise and organise your workload, referring to Line Manager as and when appropriate, • Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook., • Agree to undertake all training offered that is necessary to maintain the skills required for this role., • Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to., • Repair and service equipment to the agreed standard., • P.D.I. chairs for delivery by M.S.E., • Full UK driving licence, • Successful enhanced DBS check, • General workshop knowledge, • Basic electrical knowledge including 12v/24v D.C. systems, • Able to move and handle loads and equipment safely, • Experience of face-to-face customer contact., • Previous delivery driver experience, • An awareness and understanding of people with disabilities, • Flexible approach to working conditions and working environment change., • Ability to use own initiative within set boundaries of the role., • Ability to use a mobile phone to relay photographs, • Good written and verbal communication skills., • Ability to relay clear instructions to clients., • Moving and handling of equipment and accessories following handling guidelines, • Standing at a bench to work, • Kneeling/crouching, • working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms), • Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team, • Committing to being available for short notice overtime necessitated by emergency response requirements Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Post: Contracts Manager Department: Podium/Landscape Responsible To: Operations Manager/Senior Contracts Manager Job Purpose: Responsibility for the successful management and safe delivery and completion of all company contracts in accordance with the contract terms as agreed by the company and on time, to budget and to expected quality standards. To ensure that on site company operatives adhere to all Health & Safety requirements and specific client and, or, Principal Contractor contract requirements. To work closely with the Estimating Team and Operations Manager to ensure a smooth internal hand over and transition from receipt of order through to contract pre commencement and planning and starting on site. Clearly define the scope of works and create/negotiate a realistic programme for the delivery of the project in conjunction with the client and, or, the Principal Contractors delivery team and manage their expectations. Ensure that all labour and materials are correctly scheduled in accordance with the programme and that works are regularly monitored and the client and, or, Principal Contractors on site team is kept up to date with progress. Key Accountabilities: 1. Project Review and Handover Once the order has been received and accepted review your allocated projects with the Estimating team, Commercial Team and Operations Manager to ensure full understanding of the companys cost build up, the contract terms under which the order has been placed, potential works programme and all site conditions including site location, roof[s] layout and access. As part of the review process highlight potential risk factors relative to contract terms, programme and material and labour quantities and site access restrictions likely to impact project delivery against programme. Ensure all such issues are regularly reviewed with the Management Team throughout the period of the contract. Liaise with the clients or, Principal Contractors, on site management team to agree formal start dates and handover, scope of works, programme and access and hoisting facilities at the beginning of the contract. Ensure that all agreements relating to such are formally recorded and communicated to all key stakeholders. In conjunction with the Site Supervisor ensure that all company operatives on site are properly inducted onto site for Health & Safety purposes and are fully aware of all site protocols and conditions pertaining to the works and the site overall as necessary. Coordinate with the Operations Manager and Site Supervisor to ensure that all operatives have the necessary Personal Protective Equipment [PPE] and that they comply with all statutory requirements. Record and communicate all distribution of PPE equipment to company staff and, or, sub-contract labour. 2. Site Based Activities Ensure that the Site Supervisor and site operatives are fully aware of the scope of works that the company has committed to, the contract programme and quality of work expected. Review key details and risk factors already identified and, or, any unforeseen on-site elements that are specific to the project and ensure that it is clearly recorded in the companys on-site operating plan. Ensure operatives have copies of the specification and any supporting drawings required to facilitate the works. Regularly visit site and in conjunction with the Site Supervisor monitor and review contract progress by operatives to ensure delivery of the works in accordance with the programme, at the quality required and for the cost the company has allowed. Identify any deviations from the companys operating plan and review these with the internal management team. Take photographic and, or, video records of evidence of works in progress from each site visit for company files and future reference when necessary. Ensure all aspects of the companys scope of works are captured and duly recorded internally. Regularly attend site progress meetings with the client and, or, the Principal Contractor and keep all parties up to date with site progress, programme delivery and all other materially significant factors affecting the overall performance of the company and ensure such items are properly recorded and clearly communicated to all parties. Keep the Operations Manager and the internal management team fully appraised of progress and developments on site at the weekly project review meetings and ensure risk items are properly identified and quantified and that contract variations are properly recorded and actioned internally. Where necessary review, update and take necessary action, as appropriate or so authorised, to amend the on site operating plan to ensure that deviations from the plan have been identified and are remedied quickly and effectively to ensure the company is focussed on delivering the programme and correctly managing cost and, or, quality. Ensure any changes are properly recorded and where necessary ensure the clients or Principal Contractors on site management team are kept fully aware of progress and, or, impact on programme and contract cost. Where the works programme is amended or disrupted for whatever reason outside of the companys control which impacts on the delivery, cost and quality of the works such items need to be reviewed with the client and agreement reached over contract variation terms. Such variations need to be formally recorded and communicated and negotiated with the client. An agreement or formal instruction must be received from the client before changes to the programme and, or, additional works are carried out as necessary. At all times ensure strong communication and operational linkage between the company and on-site management team either with the client and, or, Principal Contractor. Ensure that they are updated regularly on project progress and fully informed of labour and material allocations. In conjunction with the Operations Manager and Site Supervisor coordinate material deliveries to site with the on site management team and ensure adequate consideration is given to the continuity of works and any site access or time restrictions for material delivery. Coordinate labour resources as necessary to ensure the quick receipt of materials and minimal downtime. Where necessary coordinate with the management team to ensure suitable lifting and, or, crainage facilities are made available to ensure materials can be either lifted up or taken down from roof top level. Where required, prepare detailed records denoting works completed for valuation purposes and support the Commercial Director in the submission of the final account at the end of each month in accordance with the terms of the contract. The Commercial Director will ensure that valuations are submitted on time and in accordance with the contract terms. Detailed records need to be kept for any variation works and submitted on a regular basis to the Operations Manager and Commercial Director. For large and long term projects work closely with the Commercial Team to ensure that a monthly cost valuation reconciliation [CVR] report is produced that correctly captures accrued costs against works completed to ensure accurate monthly reporting and applications for payment. Ensure the quality of work on site is of a high standard and in line with what the company expects and that works are delivered in accordance with the programme and with the quantities of materials delivered. In conjunction with the Operations Manager ensure the Labour plan is accurate to ensure labour costs are correctly captured and allocated. Ensure labour allocations reconcile to estimated/budgeted costs and identify any actual or projected labour cost over-runs early on to the Commercial Director. In conjunction with the Buyer / Operations Manager you maybe required to verify and sign off material invoices for payment and ensure all costs are correctly allocated to each project. The Buyer / Commercial Director will ensure materials are reconciled back to estimated/budgeted costs and that any actual or projected over-spend on material is reviewed and discussed. Liaise with your Operations Manager and organise for excess materials on site that are still fit for purpose to be quantified and where cost effective transported to the companys storage facility for future use on new contracts. The Buyer will maintain a register of all materials in storage and ensure that the register is updated as required. 3. Post Contract Completion Ensure all works are completed in accordance with the specification and, or, any contract variations instructed through the contract period and installed to the quality standard expected. If there are any snagging items identified by third parties ensure they are dealt with quickly to ensure sign off and handover. In conjunction with the Site Supervisor ensure that a works completion statement is received from the on-site management team and that they have duly inspected, approved and ultimately signed off the works and that Practical Completion is agreed. On completion take photographic and video evidence of the works and ensure it is duly recorded in the working file. Ensure all final account information is reviewed and signed off by the Commercial Director. At the end of the project the Operations Manager in liaison with the Contracts Manager will undertake a review of the companys overall performance on site against programme, cost and quality to ascertain how well the company actually performed and where improvements in estimating, delivery and quality can be made. 1. General Items To undertake the work required in accordance with the ISO systems and procedures determined by the Directors of the company and to execute the works in a professional manner and to a consistently high quality. The above list is not exclusive or exhaustive; post holders are expected to be professional, cooperative and flexible in line with the needs of the post, the department and the Company. To always represent the Company with the utmost professionalism and evidently display behavioural characteristics in line with Company culture and values. Technical Competencies Contracts Manager Qualifications • Experience of working as a construction Site Manager / Site Supervisor role or similar, • Experience of working in a Construction environment, • Experience of working on own initiative and as part of a team, • Experience of working with ISO management systems (desirable) Knowledge • Knowledge of the technicalities involved in installing extensive Green and Brown Roofs and the ability to read architectural drawings for material take-off., • Knowledge of the technicalities involved in installing Blue Roof Systems and reading technical drawings is desirable., • Knowledge of the technicalities involved in installing roof podiums and hard/soft landscaping elements and the ability to read and take-off architectural drawings for material quantities., • Understanding of all on-site Health & Safety requirements and responsibilities pertaining to the delivery of contracted works and their management and delivery., • Knowledge of relevant Construction Contracts and their application to the role and, or company in delivery of the contracted works., • Ability to organise the proper internal administration of projects and effectively operate a good management system, be able to communicate and interact well with colleagues and with other departments and a clear ability to work to an agreed agenda and timetable. Skills and Abilities • Good communication and interpersonal skills, • Good people skills, • Ability to work effectively as part of the Team, • High quality and customer service orientation, • Ability to think and act creatively and innovatively to meet the needs of the business, • Ability to develop systems and processes to manage and deliver required objectives, • Excellent organisational and time management skills, • Accuracy and attention to detail, • Ability to manage a demanding workload and multiple tasks simultaneously, • Ability to work under pressure and deadlines, • Good PC skills including Microsoft Office applications and other relevant software Requirements • Commitment to achieving tasks to a high standard Essential Car User This role will require the post holder to be an Essential Car User, hold a full UK driving licence and have access to a vehicle Evenings and weekends This role may require the post holder to work occasional evenings and weekends.

About the Group: The group operates at the heart of elite and professional sport across the UK. Through two closely aligned businesses, we coordinate care for professional athletes across football, rugby, cricket, and other sports, and we also provide specialist insurance for the doctors and surgeons who treat them. Our clients include Premier League football clubs, national governing bodies, and leading private hospitals and specialists. We are trusted for our discretion, commercial sense, and our ability to make complex systems work simply. We are growing fast, and we’re looking for a commercially astute, confident, and personable individual to join us as a Medical Claims Administrator. Support elite performance with exceptional care. At Health Partners Europe Ltd, we’re proud to be market leaders in third-party medical administration, healthcare consulting, and risk solutions for elite sports and businesses. Our work ensures that high-performance individuals receive the medical support they need efficiently, empathetically, and expertly. We’re seeking a Medical Claims Administrator who excels in delivering exceptional customer service and thrives in a fast-paced, detail-oriented environment. This role is ideal for someone with a background in medical administration and claims assessing or healthcare, and a passion for helping others, especially when working with high profile sports clients. What You’ll Do • Administer and assess medical claims in line with scheme-specific benefits, eligibility, and rules., • Provide clear, empathetic, and professional communication to members regarding claims, guidance, and support., • Accurately process invoices and investigate treatment details where necessary., • Resolve invoice queries, liaising with providers to correct errors and manage re-issues., • Verify membership criteria, provider pricing, and scheme agreements, and relay this information to clients., • Manage payment runs, including validation, processing, and reporting., • Provide data analysis and insights on medical schemes as required., • Maintain and update membership data, generating reports for sports clubs., • Organize and distribute incoming invoices efficiently. What You’ll Bring • A strong background in insurance administration, preferably in medical related insurance., • A proven ability to deliver exceptional customer service, especially in sensitive or high-pressure situations., • Excellent written and verbal communication skills, with a professional and empathetic tone., • High attention to detail and accuracy in data handling., • Strong analytical and decision making skills., • Proficiency in Excel and confidence working with spreadsheets., • Ability to work independently and collaboratively within a team., • Discretion and professionalism when dealing with high profile individuals., • Honesty, integrity and a positive and proactive approach towards high standards and service levels. Why Join Us? At Health Partners Europe, you’ll be part of a team that values precision, empathy, and excellence. You’ll work in a supportive environment where your contributions directly impact the wellbeing of elite athletes and professionals. Location: Belmont, Sutton, Surrey Hours: Monday – Thursday 9am–5.30pm / Friday 9am–5pm (1-hour unpaid break each day) Hybrid working: One day per week from home (once fully trained)

Regional Director of Operations - Multi-site (Growing Dental Group) Salary: £70,000 - £85,000 Hybrid | Full-Time | Permanent Compass Associates are supporting a Privately Owned Dentistry business who are looking to recruit a dynamic full-time Regional Operations Director to support them in developing their business as they embark on a period of exciting growth. The post will oversee and manage the operations of multiple Dental Practices within the South East region covering – London, Surrey and Hampshire. The Regional Director will work closely with the Company Directors / Owners and form part of the newly established Operational role taking on full accountability for the growth and development of practices within the business. You will already be a strong leader, who builds solid plans, engages people and confidently drives performance. You will have a proven track record in excellent administration and project management. Added to this will be your ability to provide sound impeccable customer service and dedicated ongoing support to their Practices. You will be expected to contribute effectively to wider practice management activities and work closely with colleagues of all levels ensuring effective communication systems are in place. Experience in a management position within the dental sector is essential. About the Role The role will include, but not be limited to the following: • Ensuring the smooth, efficient and compliant running of the practices as a whole., • Delivery of the costs and revenue to budget across your region., • Providing and maintaining an excellent quality of service and performance in accordance with the company strategy and targets., • Providing support and direction to enhance performance, skills and knowledge of practice managers, clinicians and support staff. Responsibilities • Lead and manage a portfolio of dental practices across London, Surrey and Hampshire (8 in total)., • Drive commercial performance across the region by identifying underperformance and implementing effective improvement plans., • Ensure the highest standards of patient care and customer service are embedded across all practices., • Provide visible leadership, fostering a culture of engagement, collaboration, and respect among practice teams., • Support recruitment and retention of dentists, therapists, hygienists, and specialist clinicians to achieve practice and regional performance goals., • Manage the successful integration of new acquisitions, ensuring full contract delivery and strong operational foundations., • Work closely with Practices to monitor clinician and site performance, addressing underperformance proactively., • Ensure compliance with all Health & Safety regulations and the requirements of governing bodies including the BDA, CQC, and ICB., • Oversee regional budgets, controlling costs and embedding a culture of continuous improvement and operational efficiency. Qualifications Experience in a management position within the dental sector is essential. Required Skills You will have a proven track record in excellent administration and project management. If you are interested in this post, contact me on

Purpose of Role: At Pimlico Plumbers, we're not just London's largest independent servicing and maintenance company, we're also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighbourly family, we now have even more resources and broader opportunities for career growth in the service industry. As a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch. Key Responsibilities: • Collaborate with Contact Centre Managers to ensure smooth job allocation and despatch, supporting engineers and customers by assisting with job board updates, job ticket administration, and answering queries from engineers and booking coordinators., • Answer phone calls from customers and engineers as required, ensuring that target handle rates are consistently met., • Cover for Contact Centre Managers when needed, maintaining a proactive and professional approach to all calls and queries from both engineers and customers., • Support the achievement of all call centre KPIs, assisting in the conversion of calls and handling complaints in a professional and effective manner., • Assist engineers with diary management and query resolution, ensuring that their operations run smoothly. Experience: • At least 2 years experience leading daily contact centre operations by collaborating with managers to ensure efficient job allocation and despatch, maintaining real-time updates on job boards and ticket administration., • Proven success delivering high-quality customer service., • Acting as a reliable point of contact during managerial absences, professionally handling escalations and maintaining continuity in service delivery., • Contributing to KPI achievement by assisting in call conversion efforts and resolving complaints with empathy and efficiency., • Fostering a positive team environment by promoting high morale, engagement, and collaboration across the contact centre staff. Critical Success Factors: • Maintain customer phone call handling service levels at or above agreed levels., • Achieve overall contact centre conversion at or above the required level., • Minimise engineer query calls to the contact centre regarding team jobs., • Maintain high morale, team spirit, and staff engagement among all team members. About us: Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 14 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year. Our Brands: • Pimlico Plumbers London, • Drain Doctor, • Bright & Beautiful, • Countrywide Grounds Maintenance, • Dream Doors, • Greensleeves Lawn Care

Job Summary: As the Team Assistant, you play a crucial role in maintaining smooth daily operations of facilities management of our client's reception and office space in London, Canary Wharf (HQ) and administrative support to the senior leadership team. The successful candidate will need to be organised, proactive and able to prioritise and match the pace of engaged and driven colleagues. Your role scope will be broad, varied and interesting, with the opportunity to develop further. You will be the first point of contact for clients and colleagues, so you will play an important role in actively contributing to the company culture. Please note this opportunity requires a valid right to work in the UK and is paying up to £35,000 per annum as a base salary excluding benefits. Must be prepared to be office-based 5 days per week. Key Responsibilities: Reception/Facilities (70-80% of the role): • Ensure the smooth day-to-day running of our client’s office in Canary Wharf (and Mayfair as required), • Take ownership and design ways to improve office environment continuously, • Maintain a great relationship with both ours and our clients’ vendors and suppliers, • Maintain and order office equipment, stationery and kitchen supplies when required, • Responsible for the Health and Safety induction for new joiners on behalf of our client, • Maintain office databases, archive records and implement systems, • Welcome clients and guests visiting the office, answer incoming calls and take messages, • Ensure that all clients are pre-registered and issue permanent passes to employees, • Take stock, raise PO orders, and organise catering and refreshments when required, • Prepare and maintain meeting rooms, oversee the room booking system and overall meeting room set-up and servicing throughout the day, • Manage and deliver excellent levels of customer service and help meet and exceed expectations and requirements of our existing clients and prospects., • Collect and distribute incoming and ongoing post and arrange courier and taxi bookings, • Ensure cleanliness and functionality of the office, meeting rooms, and kitchen, • Ensure the kitchen is tidy and fully stocked throughout the day, • Arrange social and CSR events on behalf of our client for the wider Bank in conjunction with the Executive Support colleagues, • Execute other administrative functions such as setting up infrastructure for new joiners, maintaining relevant internal records, and filing key records, • Ensure that monthly Health and Safety checks are completed, • Visit the client’s Mayfair office weekly and ensure that the office is running smoothly; take stock and place orders, • Trained First Aider and Fire Warden. Team Administrator (20-30% of the role): • Proactively manage diaries for assigned Senior Leaders and their teams as determined by the Head of Executive Support; ensuring a balanced and efficient scheduling of meetings whilst using initiative to identify, anticipate, and resolve any diary conflicts, • Arrange and coordinate meetings, calls and seminars with internal and external parties, ensuring preparation is undertaken and provided, • Arrange travel, including visa applications, flights, hotel bookings and expense reimbursement, • Manage, log, and track invoices and coordinate internally and with third parties, • Complete accurate data entry into internal management information systems and be responsible for accurate collation of information to senior management, • Maintain a logical, accurate, up-to-date electronic filing system, • Organise team meetings, coordinating any data documentation for discussion and provide general team support, • Prepare, collate, and format documents and distribute these, • Create PowerPoint presentations when required, • Arrange for documents to be signed physically and electronically, • Provide basic project management administrative support for our client on initiatives or projects as required, • Ensure all memberships/visas/accounts/CPD logs are up to date/in date/renewed, • Maintain compliance with organisational policies and practices, and attendance/completion of mandatory training, • Assist with our clients’ photoshoots for the senior staff members, • Work closely with the rest of the client Executive Support team to make sure all Execs and Senior Leaders are supported as required, • Always act in good faith towards customers, avoid causing foreseeable harm, and enable and support the Bank’s clients /customers to pursue their financial objectives. As related to your role, you should monitor, assess, understand and evidence how you are acting to deliver good outcomes to clients and customers as per the FCA’s Consumer Duty regulations., • Uphold the client’s company values at all times. Qualifications & Experience The successful candidate will have … Skills: • Excellent verbal and written communication skills, • Excellent administration, organisational and prioritisation skills, • Ability to multi-task effectively and to work on own initiative, • Effective team player with well-developed interpersonal skills, • Able to manage confidential information and handle sensitive topics with discretion, • Confidence in dealing with people of all levels both internally and externally, • Organised and detail-oriented, • Proficiency in Microsoft Office products, • Previous experience as an office administrator or/and personal/team assistant with Banking/Finance or Professional Services essential, • Can do attitude and active corporate citizen, always upholding the Bank’s PROUD value Working Hours: Monday – Friday 8:00am – 5pm and 9:00am – 6:00pm (2 shifts on a rotating basis) Must be prepared to be office-based 5 days per week Requires working from the Mayfair office on ad hoc basis when needed (for example can be split during any one day up to 2-3hrs on a fortnightly basis) Please note this opportunity requires a valid right to work in the UK and is paying up to £35,000 per annum as a base salary excluding benefits. Must be prepared to be office-based 5 days per week.

Up to £95,000 | Hybrid Working | London About the Role We're seeking a Senior Loans Agency Operations professional to join our client’s team in a Vice President capacity working 2 days a week in the office and 3 from home. This is an exceptional opportunity for a strategic Loan Operations professional to support the Director of Loan Agency Administration, driving operational excellence across Corporate Banking loan portfolios in London and MEA regions. You'll play a pivotal leadership role in ensuring seamless day-to-day operations, managing a high-performing team, and driving continuous improvement initiatives to enhance processes, systems, and service delivery. Key Responsibilities Strategic Leadership & Team Management • Support the Director of Loan Agency Administration in delivering strategic objectives for the function, • Supervise and develop a team, ensuring adherence to processes, procedures, and quality standards, • As a member of the Leadership Team, drive consistency in operating standards across Operations, • Take an active lead in the Operations change strategy, demonstrating commitment through delivery, • Promote an inclusive, collaborative culture that breaks down silos and enhances team performance Operational Excellence & BAU Management • Ensure effective running of day-to-day loan agency operations, identifying operational issues and mitigating risk, • Oversee timely and accurate processing of drawdowns, rollovers, repayments, prepayments, guarantee bookings, transfers, new deals, and fees as Agent, • Process primary and secondary trades with accuracy and efficiency, • Monitor the group email inbox and ensure swift resolution of queries, • Ensure nostro outstandings are tightly controlled and reconciled, • Report delayed items, disputed amounts, and provide updates on outstanding investigations to the Director Stakeholder Management & Communication • Liaise with front office, lenders, and borrowers to ensure relevant approvals are obtained, • Communicate effectively with customers, relationship managers, and participant banks to ensure agency facilities are handled in accordance with loan agreements, • Maintain robust links with internal teams and demonstrate proactive problem-solving Process Improvement & Systems Enhancement • Ensure adherence to key performance indicators and Quality Assurance standards, • Work closely with technology teams to establish required system enhancements, • Drive prioritisation and plan/manage change initiatives for the function, • Assist with projects and ad hoc tasks that advance the capabilities and scope of the team, • Contribute to departmental reporting and internal controls preparation What We're Looking For Essential Qualifications & Experience • Demonstrable leadership experience in loan operations, • Detailed knowledge of loan products and comprehensive understanding of loan documentation, • Proven customer-centric career experience in banking or financial services, • Experience working as Loan Agent on syndicated facilities Key Skills & Competencies • Excellent organisational and time management abilities, • Outstanding communication skills for engaging with senior stakeholders, • Demonstrable ability to innovate, support change, and problem-solve effectively, • Collaborative nature with a track record of contributing to successful team performance, • Ability to work independently whilst maintaining robust team connections, • Proactive approach to identifying and resolving issues, • Strong proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams) Leadership Qualities • Proven ability to supervise teams and drive performance, • Strategic mindset with operational delivery focus, • Commitment to fostering an inclusive, high-performing culture, • Change management experience and ability to lead transformation initiatives What We Offer Competitive Package • Salary up to £95,000, • Hybrid working arrangement – 2 days a week in office & 3 working from home., • Leadership role within a global financial institution, • Opportunity to shape operational strategy and drive meaningful change Professional Development • Work alongside senior leadership in a strategic capacity, • Exposure to complex, high-value loan transactions across multiple jurisdictions, • Lead process improvement and technology enhancement initiatives, • Develop your leadership capabilities in a dynamic environment Additional Information Candidates must have the right to work in the UK without requiring sponsorship.

Job Responsibilities 1. Take full responsibility for the daily operation of the distribution center, including the planning, resource scheduling, and execution supervision of end-point deliveries;, 2. Build a high-performing team and improve the recruitment, training, and assessment systems;, 3. Dynamically allocate resources to cope with business fluctuations, ensure service stability, and strictly enforce safety, security, and quality standards and regulations;, 4. Establish a responsibility-oriented team culture and promote continuous improvement;, 5. Monitor core operational indicators, formulate improvement plans to enhance efficiency and customer experience. Job Requirements 1. Experience in logistics management, operations management, business administration or related fields;, 2. At least 3 years of experience in logistics/warehousing operations, with experience in end delivery preferred;, 3. Capable of managing diverse teams and handling pressure;, 4. Skilled in data-driven operations, proficient in logistics systems (WMS) and Microsoft Office software;, 5. Excellent cross-departmental collaboration and problem-solving skills.

Company Overview: Julius Rutherfoord & Co is a leading B2B contract cleaning company based in London, specialising in providing high-quality cleaning services to commercial facilities. Some of our clients include Freshfields, the QEII Centre, and Battersea Dogs & Cats Home. Our dedication to excellence and customer satisfaction has established us as a trusted partner for businesses across various industries. We are committed to delivering superior cleaning solutions tailored to the unique needs of each client. Job Purpose: To deliver a professional and responsive HR service to the business. Working as part of a proactive and responsive HR team to provide pragmatic, creative and business focused HR solutions and recommendations across the Company. To build and develop relationships with managers and employees at all levels and to provide support and guidance on a range of HR matters, specifically employee relations, and share best practice throughout the Company. Principal Duties and Responsibilities: Employee Relations • Deliver a customer-focused HR service covering all aspects of the employee lifecycle, including terms and conditions, employee relations, and legislative compliance., • Arrange and conduct disciplinary, grievance, and other hearings, ensuring timely and accurate documentation., • Manage employee absences, including maternity and long-term sickness, liaising with Occupational Health as required., • Maintain and regularly update the Employee Relations (ER) tracker., • Ensure HR policies and procedures are up to date and effectively implemented across the business., • Lead on TUPE processes, including administration, consultation, and addressing related queries., • Support and deliver training for managers and office-based staff on HR processes and best practices., • Uphold equal opportunities and diversity legislation in all HR activities. Building a High-Performance Culture • Act as a trusted advisor to employees and management, offering guidance on HR policies and practices to drive positive people outcomes., • Collaborate with managers to support people decisions and provide HR updates during departmental meetings., • Work closely with the broader HR team to deliver consistent and effective service across the business., • Oversee internal training platforms and employee benefit systems, including updates and content management. Ad Hoc • Monitor employee retention issues and provide insights and recommendations through data analysis and feedback from exit interviews., • Support the DBS checking process, ensuring full compliance with regulatory requirements., • Maintain accurate and up-to-date records of employee right-to-work documentation and manage follow-up for expiring documents., • Provide cover for HR Coordinators during absences or holidays. Qualifications, Experience and Technical Knowledge: • Proven experience in a similar HR Officer or HR Advisor role., • Strong knowledge and practical experience with TUPE regulations., • Demonstrated ability in managing disciplinary and grievance cases., • Solid understanding of current HR and employment legislation., • CIPD Level 5 qualification (preferred). Behavioural Skills: • Fluent in Spanish or Portuguese (desired)., • Proactive and solution-focused approach., • Excellent attention to detail and organisational skills., • Strong prioritisation skills with the ability to work independently., • Approachable and empathetic, with the ability to support staff sensitively and professionally., • Collaborative team player with a willingness to support others., • High level of integrity and commitment to confidentiality., • Clear and effective communicator, both written and verbal., • Strong rapport-building abilities with staff at all levels., • Excellent time management and reporting skills., • Confident decision-maker with strong problem-solving capabilities., • Comfortable working in a fast-paced, dynamic environment. This is a full-time, Monday-to-Friday role based mainly at our Battersea head office. Julius Rutherfoord is an Equal Opportunity Employer and welcomes all applicants.

Job Responsibilities 1. Take full responsibility for the daily operation of the distribution center, including the planning, resource scheduling, and execution supervision of end-point deliveries;, 2. Build a high-performing team and improve the recruitment, training, and assessment systems;, 3. Dynamically allocate resources to cope with business fluctuations, ensure service stability, and strictly enforce safety, security, and quality standards and regulations;, 4. Establish a responsibility-oriented team culture and promote continuous improvement;, 5. Monitor core operational indicators, formulate improvement plans to enhance efficiency and customer experience. Job Requirements 1. Experience in logistics management, operations management, business administration or related fields;, 2. At least 3 years of experience in logistics/warehousing operations, with experience in end delivery preferred;, 3. Capable of managing diverse teams and handling pressure;, 4. Skilled in data-driven operations, proficient in logistics systems (WMS) and Microsoft Office software;, 5. Excellent cross-departmental collaboration and problem-solving skills.

Guest Experience Manager Location: London, EC3N 2ER Hours of work: 40 Contract Type: Permanent The Guest Experience Manager plays a crucial role in ensuring the seamless operation and overall administration of the workplace environment for the client account. Job Description With responsibility for key services such as cleaning, general workplace management, and contractor coordination, the role oversees a team across a multi-site portfolio, driving the consistent delivery of a high-quality employee and visitor experience. A key focus will be ensuring adherence to Health and Safety, Security, and Compliance standards, while also proactively identifying opportunities for service improvement and operational efficiency through practical, cost-effective solutions. This is a leadership role with a strong developmental aspect—supporting, mentoring, and upskilling team members to build capability and resilience across the workplace function. Key Responsibilities • Manage a multi-site workplace portfolio, ensuring high service standards and customer satisfaction, • Support the Workplace Operations Manager and act as deputy when required, • Maintain accurate records and documentation to ensure policy and compliance adherence, • Monitor contract specifications, ensuring KPIs and SLAs are consistently met, • Coordinate cleaning, catering, and maintenance services for seamless operations, • Identify and share best practice improvements for workplace FM delivery, • Contribute to the development and enhancement of future FM systems and processes Professional and Personal Competencies/Qualifications • Proven experience managing office portfolios with budget and FM process oversight, • Strong FM contract and budget management skills with a focus on service improvement, • Confident engaging with key stakeholders and overseeing contractor performance, • Line management experience with solid planning and time management abilities, • Skilled in research, data analysis, and use of Microsoft Office applications, • Excellent interpersonal and communication capabilities, • Holds IOSH Managing Safely and NEBOSH qualifications The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Company Description Emilia Wickstead, a British-based designer born in New Zealand, launched her own label in 2008 after gaining industry experience at renowned fashion houses such as Giorgio Armani, Proenza Schouler, and Narciso Rodriguez. Initially starting as a made-to-measure atelier, her brand now offers seasonal ready-to-wear collections showcased at London Fashion Week. Emilia Wickstead is globally stocked by top retailers like Net-A-Porter and Selfridges, alongside her flagship store on London's Sloane Street. Role Description This is a full-time on-site role for an Operations Director - Maternity Cover, based in London. The Operations Director will oversee daily operations, manage budgets, analyze performance data, and lead a team to ensure efficiency and high customer service standards. Key tasks will include implementing operational strategies, coordinating with various departments, and maintaining high standards of quality and productivity. Qualifications • Operations Management and Analytical Skills, • Team Management and Leadership Skills, • Budgeting and Financial Planning Skills, • Customer Service Skills, • Proven ability to work in a fast-paced environment, • Excellent communication and problem-solving skills, • Previous experience in a similar role is a plus, • Bachelor's degree in Business Administration or related field

This role is based in London, Dublin or South Wales. We are seeking an experienced Vice President of Site Operations to oversee the overall site operations at our UK, Ireland and South Africa Campus’s. This critical leadership role will manage a team of directors and will be responsible for the workflow of all campus activities, ensuring exceptional service and 100% uptime across our portfolio. The successful candidate will drive continuous improvement by measuring metrics and KPIs consistently, sharing best-in-class processes across campuses, and developing additional standards for maintenance, budgeting, and scaling efforts. This role will also collaborate with Design, Engineering, and Construction teams to optimize construction costs while maintaining site availability and performance. Essential Job Functions • Oversee the management and administration of operations functions at our UK, Ireland and South African properties, ensuring safe, reliable and efficient operations, • Lead a team of site operations directors responsible for each campus, fostering a team-oriented environment through positive feedback and accountability, • Ensure availability and capacity targets are achieved and maintained for all data centres and technical infrastructure., • Use performance data to evaluate and suggest cost-effective improvements to enhance service and operating efficiency., • Hold’s teams accountable on preventive/corrective maintenance of facility equipment, critical and non-critical alike., • Protect and improve the value of assets by ensuring that building machinery and systems meet or exceed expected life spans., • Demonstrate the ability to understand the engineering design and operational aspects of the base building systems and can recognize system performance deficiencies and respond to operational and emergency situations., • Responsible for ALL Key Performance indicators across operational sites within your region, • Drive the development and implementation of improved standards for maintenance, budgeting, and scaling efforts., • Collaborate with peers and the COO to determine appropriate team performance goals and manage them to completion., • Conduct performance reviews, seek input, and provide feedback and coaching to manage individuals and the team. Job Requirements • Bachelor’s degree in engineering, Facilities Management, or related field; advanced degree preferred., • Minimum of 10-15 years of progressive experience in site operations or facilities management, with at least 5 years in a senior leadership position., • Proven experience in the data centre industry., • Strong knowledge of industry Safety, certifications, compliance frameworks, • Track record of excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization., • Strategic problem solver with a hands-on approach to problem-solving and a passion for operational excellence., • Experience leading and developing high-performing teams in a fast-paced, dynamic environment., • Strong knowledge of building systems and machinery, with the ability to recognize performance deficiencies and respond to operational and emergency situations., • Demonstrated expertise in reliability engineering and project management., • Consistent track record of excellent internal and external customer service., • Travel required is expected to be up to 25% but may increase over time as the business evolves. Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

The purpose of this role is to support the service delivery of client accounts across the People Solutions practice. Responsible for supporting Consultants in providing client services for an assigned book of business. Duties will include administration & coordination. Key Tasks & Duties • Working alongside the Consultant, ensuring that our customer's day-to-day operational requirements are met., • Preparation of client deliverables and materials, including but not limited to periodic status reports and financial & technical summaries., • Manage and organise day to day requests to support quicker resolution, decision making, and accurate execution. This includes performing quality control checks on various customer facing reports, identifying actions and providing support as necessary to the consultant., • Participate in routine business meetings with internal teams and clients. Identify critical action points, stakeholders, and ensure follow through to maintain an excellent level of customer service., • Assist Consultants in tracking project progress and timelines, maintaining client files, populating and maintaining activity/issues trackers., • Support team members in addressing and resolving client issues involving claims, administration, compliance, etc., • Meet all regulatory requirements Skills & Knowledge • Experience of within the Group Protection Industry – broker or insurer background, • Proactive and enthusiasm to learn wider benefit consultancy, for healthcare and protection schemes, • Proven experience in working to deadlines, • Track record of accuracy and attention to detail, • Ability to adapt under pressure and problem solve, • Ability to support, add value and provide high quality outputs, • Robust comprehension and calculation skills, • Strong MSOffice skills, including Excel and PowerPoint, • Impeccable attention to detail, • Strong organisation and prioritisation skills, • Fast learner, with the ability to pick-up new processes, skills and knowledge, • Strong team working and individual intuition, • Personable and professional with internal and external parties

About Us At Ingentive, we believe every teammate is a representative of our business and its values. As a leading Microsoft Elite Partner, we are passionate on delivering innovative Microsoft solutions that improve the way that people work. The advancements in the Microsoft Power Platform products allow us to help our clients advance at a rate previously unheard of. We use our technical knowledge, passion for our clients and strong proven methodologies to make sure we can always deliver the best results. We work with a varied range of clients and partners to bring leading-edge solutions to organisations delivering optimal return on investment. To us every client problem is heard and understood by our entire team, and that is how we deliver tailored solutions with true passion and consideration. Our success is due to our amazing teammates working across the organisation, bringing continual improvement and innovation to everything they do. and accelerate towards self-sufficiency. We do this by providing client-side incubation support with ready-made out-of-the box capability supported by smart, execution-focussed practitioners. The Role The Managed Services Engineer (Dynamics 365 & Power Platform) reports to the Managed Services Lead and is responsible for providing frontline and advanced support across Dynamics 365 (ERP & CRM), Power Platform, and Microsoft Cloud technologies. This role combines triage, incident resolution, and configuration troubleshooting, while working closely with Ingentive’s consultants and developers for escalations and enhancements. The position offers an excellent opportunity to build a career in Microsoft business applications, with structured exposure to Dynamics 365, Power Platform, and wider Microsoft 365 services, underpinned by ITIL v4-aligned processes. The role is hands-on, client-facing, and service-focused, ideal for someone who wants to develop into consultancy or technical specialisation. Essential Expertise: • Previous IT support experience (1st/2nd line, MSP or client facing environment)., • Hands-on experience with Dynamics 365 ERP or CRM applications., • Exposure to Power Apps or Power Automate., • Good knowledge of Microsoft 365 applications (Teams, Outlook, SharePoint)., • Familiarity with user administration in Azure AD (Entra ID)., • Strong customer service and communication skills with both technical and non-technical users., • Ability to triage, prioritise, and resolve issues within SLA targets., • Team player who works well in a collaborative, multi-client environment. Desirable Expertise: • Microsoft certifications (Dynamics 365 Fundamentals: ERP or CRM, Power Platform, or Microsoft 365)., • Experience with Finance, or Supply Chain modules., • Experience working with consultants and developers on escalations or customisations., • Familiarity with ITIL v4 practices (Foundation certification a plus)., • Knowledge of Intune, Microsoft Defender, or other Microsoft security tools., • Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration • Client Support & Administration, • Act as the first point of contact for client issues via the ticketing system, email, or Teams., • Triage, log, categorise, and prioritise incidents and requests., • Provide 1st and 2nd line support for Dynamics 365 ERP (Finance, Supply Chain) and CRM (Customer Service, Sales)., • Troubleshoot functional, technical, and configuration issues., • Support Power Platform (Power Apps, Power Automate) at user/admin level., • Manage user administration, security roles, and access across environments., • Escalate to consultants and developers for complex fixes, enhancements, or customisations., • Assist with Microsoft 365 and Entra ID/Intune support as required. Monitoring & Improvement • Carry out monitoring, patching, and upgrade assurance in line with Microsoft wave releases., • Document solutions and contribute to the Managed Services knowledge base., • Support continual improvement of processes in line with ITIL v4 practices. Collaboration & Compliance • Collaborate with consultants, developers, and other teams to deliver client success., • Work within ISO 27001/27018, ISO 9001, and ISO 14001-aligned environments., • Ensure adherence to ITIL v4-aligned processes for incident, request, change, and problem management., • Provide professional, client-focused communication and service delivery. Quality Measures Your performance will be measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria: • Responsiveness and resolution of support tickets within agreed SLAs., • Client satisfaction and professionalism in support delivery., • Accuracy and completeness of triage, documentation, and knowledge base updates., • Collaboration and communication with consultants, developers, and other teams., • Adherence to ITIL v4, ISO, UKGDPR, and Cyber Essentials+ processes., • Behaviour and teamwork in line with company values. Teammates’ benefits: • Bonus Schemes, • Life Assurance, • Private medical cover, • Group income protection, • Great Company Pension, • Enhanced Sick Pay, • Enhanced Family Leave Pay, • Volunteering Leave, • Teammate recognition scheme, • Loyalty award scheme, • 24/7 access to EAP including Wisdom AI app, • Access to Bright Exchange Online marketplace, • Remote working with the option to work from our Central London Office Our Purpose and Values Vision - Empowering enterprises to their full potential with intelligent Microsoft solutions Mission - Rapidly delivering intelligent Microsoft technology solutions Values – Passion, Performance, Partnership Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive are committed to equality of opportunity, diversity and inclusion. We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Position Summary: Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff. Hiring Requirements: • Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred)., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities., • Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Very strong management skills in a multicultural and dynamic environment, • Very strong communication, problem solving, decision making, and interpersonal skills, • Superior customer service, teambuilding and conflict resolution skills, • Strong planning, coaching, organizing, staffing, controlling, and evaluating skills, • Intermediate computer software skills required, • Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

Job Role Drive the growth of the Bank’s retail business by sourcing and promoting retail products—primarily Buy-to-Let (BTL) mortgages—while ensuring a seamless end-to-end customer experience. Identify and pursue new business opportunities through networking and enhancing awareness of the Bank’s offerings. Key Responsibilities • Deliver excellent service to brokers/customers to encourage business placement with the bank., • Proactively generate new business in the target market., • Achieve individual and Bank sales targets in collaboration with the Head of Intermediary Relations., • Build and maintain strong relationships with brokers, clearly communicating product features and lending criteria., • Attend business meetings and events to promote brand visibility and identify sales opportunities., • Network with brokers, networks, and stakeholders to expand business reach., • Act as key account manager for selected brokers/networks., • Ensure compliance with Bank policies and regulatory guidelines., • Manage the sales pipeline effectively with timely follow-ups., • Handle administration, reporting, and communication efficiently., • Set and manage broker/customer expectations to encourage repeat business., • Support brokers in case submission and ensure quality applications., • Onboard new brokers and networks to increase market share., • Perform additional tasks as assigned by line managers.

ROLE DESCRIPTION: Are you passionate about education, international cultures, and student support? English Path is offering an exciting internship opportunity that will immerse you in the inner workings of a dynamic English language school, supporting both our Student Services and Academic teams. This internship is ideal for current students looking to gain hands-on experience in student engagement, academic administration, and even sales & marketing. You will be part of a supportive team, develop real-world skills, and contribute to an inclusive and globally minded organisation. What you will do? • Greet and assist new students during their orientation., • Help plan and promote weekly social activities., • Support student queries at reception and by email., • Prepare learning materials and student certificates., • Assist with timetable and records management., • Create engaging content for social media and centre displays., • Contribute to marketing efforts and community outreach., • Work with experienced professionals across multiple departments. What you will gain: • Practical experience in student support and academic operations., • Confidence in cross-cultural communication and teamwork., • A reference letter and personalised feedback on completion., • Improved organisational, digital, and customer service skills. You will need to be: • A student on a recognised internship or placement scheme that forms a mandatory part of your education., • Friendly, organised, and comfortable working with people from different cultures., • B2 level of English or above., • Fluent in spoken and written English., • Confident using MS Office and quick to learn new systems. Important Information: • You will receive a full induction, including training on safeguarding, data protection, and health & safety., • This is a voluntary learning experience and not a paid role., • All tasks are non-essential and designed to support your development., • You must have the right to volunteer in the UK; DBS checks may apply. WORKING HOURS & BENEFITS: • Up to 35 hours per week (flexible, to be agreed in advance)., • Interns are entitled to a 30-minute break for every 6 hours worked., • Participants may be issued a travel card to support transport to and from their placement and reimbursed for lunch expenses up to a maximum of £7.50 per day. OTHER INFORMATION: • This role is a voluntary placement and not a contract of employment., • The intern is under no obligation to attend or perform any duties., • All placements are managed in line with EP’s Intern, Work Experience and Volunteer Policy and UK employment law., • Interns must have the right to volunteer/work in the UK.

Our client is a well-funded, rapidly growing company transforming the solar installation and Virtual Power Plant (VPP) industry. Headquartered in London, they have acquired three UK-based installation companies this year as part of its nationwide expansion strategy. One of these, is based in Dartford, and remains a key pillar of the company’s growth. Role Overview: The General Manager will lead the daily operations of the business, ensuring projects are delivered efficiently, clients are satisfied, and the team is supported and empowered. The General Manager will oversee project scheduling, installation services, team leadership, customer engagement, financial management, and internal system developments / improvements. Key Responsibilities: Operational Management • Oversee daily operations across sales, installation, and administration., • Manage scheduling, logistics, and workflow to deliver projects on time and within budget., • Lead, mentor, and develop a multidisciplinary team of technicians, office staff, and subcontractors., • Conduct regular team meetings, performance reviews, and training sessions., • Monitor cash flow and manage budgets effectively., • Review and approve job costs while controlling overall expenses., • Act as the primary escalation point for complex customer issues., • Maintain strong client relationships by ensuring high-quality service and communication., • Identify opportunities to improve processes, drive efficiency, and support business growth., • Implement systems and tools to enhance productivity and profitability., • Contribute to goal setting, forecasting, and strategic planning initiatives. Requirements: • Organisational Excellence: Proven ability to manage multiple priorities, anticipate challenges, and deliver solutions that ensure operational efficiency., • Industry Background: Experience in solar or related residential services is preferred, with a readiness to step into a broader leadership role., • Full UK Driving Licence: Essential for site visits, project management, and occasional travel., • Tech-Savvy: Skilled in using project management software, CRM platforms, and cloud-based systems to streamline operations., • Forward-Thinking Approach: Brings innovative ideas, progressive leadership, and strategic insight to support growth and modernisation.

Main Duties and Responsibilities Purpose of the Job • To provide a sensitive, customer-focused Technical Service that is efficient, delivers value for money, and reflects the Equality and Diversity policies of East End Homes., • To contribute towards achieving East End Homes’ Corporate Objectives and service delivery plans., • To ensure the safety, compliance, and effective maintenance of East End Homes premises and estates., • To work collaboratively with internal teams, residents, contractors, and specialist service providers to deliver high-quality, timely, and cost-effective technical solutions., • To achieve high levels of resident satisfaction through professional service delivery., • Raise orders, specify, diagnose, and issue repair instructions ensuring high-quality standards are met., • Carry out site inspections as well as desktop inspections to assess work requirements., • Undertake pre, post, and quality inspections of works to confirm compliance with specifications, safety, and value-for-money principles., • Understand and correctly apply Schedule of Rates (SOR) codes when raising and assessing works orders., • Authorise variation orders (VO) within remit ensuring value for money is demonstrated., • Write detailed reports and provide recommendations for actions following inspections or investigations., • Verify contractor payments with finance teams when required., • Oversee and monitor the voids process to ensure properties are let within agreed timescales, budgets, and to East End Homes letting standards., • Ensure contractors are held accountable for delays in void turnaround and escalate issues where necessary., • Manage contractor performance and promptly address issues affecting repair quality or turnaround times., • Manage fire risk assessment processes, ensuring timely completion, review of recommendations, and recording of actions on databases., • Identify and schedule corrective works for fire safety issues., • Oversee asbestos management, ensuring accurate information is maintained and made available to contractors, and assist in policy updates., • Carry out playground and estate facility inspections in line with Health & Safety legislation, programming remedial works where necessary., • Manage specialist treatments including mould and pest control issues., • Programme planned maintenance schemes and cyclical works in collaboration with contractors and service providers., • Specify, tender, and oversee projects, ensuring compliance with East End Homes’ financial regulations and procurement policies., • Supervise minor and major accessibility adaptations following Occupational Therapist recommendations., • Process Disability Facility Grant (DFG) applications and ensure works are completed effectively., • Manage insurance-related repairs, preparing specifications, and progressing associated administration., • Respond promptly and effectively to complaints, MP and Board enquiries, and client advocate concerns in line with policies and procedures., • Provide clear advice and guidance to tenants and leaseholders on property alterations, repair processes, and technical matters., • Participate in East End Homes’ out-of-hours rota when required to provide technical support for emergencies., • Attend contractor, neighbourhood, and technical meetings, providing updates and professional advice on repair history and ongoing issues., • Keep up to date with legislative changes, statutory compliance requirements, good practice, and industry codes of practice, applying them to all areas of work., • Undertake project work specific to the technical service as required., • Represent East End Homes as a witness in legal proceedings if necessary., • Manage contractors effectively to ensure service delivery meets standards and agreed KPIs. Person Specification – Technical Officer Skills and Knowledge • Understanding of repairs, maintenance, and improvement of housing stock., • Knowledge of fire risk and asbestos management in a housing environment., • Understanding of void processes and letting standards., • Strong knowledge of statutory compliance, Health & Safety legislation, industry codes of practice, CDM regulations, and Building Regulations., • Ability to use and interpret Schedule of Rates (SOR) codes accurately., • Strong IT skills and ability to use housing management and asset systems., • Proven experience delivering a customer-focused technical support role in a housing environment., • Experience monitoring contractor performance against contract specifications and KPIs., • Experience undertaking technical inspections, managing responsive, planned, and void works., • Experience raising orders, authorising variation orders, and demonstrating value for money in contract management., • Flexible, solution-oriented, and committed to providing excellent customer services., • Ability to work on own initiative while contributing effectively to both local and central teams., • Empathy in service provision with an understanding of diverse customer needs, including vulnerable residents., • Willingness to participate in out-of-hours duties when required., • Strong commitment to equality, diversity, and continuous improvement.

Company Profile nLighten is a European platform of distributed edge data centers, designed to meet the growing demand for AI, 5G, and hybrid cloud deployments. As a rapidly expanding provider, we offer scalable colocation hubs and best-in-class energy solutions across Europe. Our innovative and sustainable approach to digital infrastructure ensures reliability, efficiency, and future-ready solutions for our clients. nLighten’s current footprint is 34 data centers in 7 European countries, with the ambition to expand to 100 sites during the next 3-4 years. Learn more about us: ___ About the Role We are seeking a Salesforce Specialist to design, develop, and maintain nLighten’s Salesforce environment in alignment with our business and operational goals. As part of the IT team, this role will support the continued integration of Salesforce across our European organization, ensuring that our systems and data enable seamless collaboration and customer engagement. With over 220 users and significant expansion through acquisitions, this is an exciting opportunity to build scalable, high-performing Salesforce solutions that power our fast-growing digital infrastructure platform. Key Responsibilities Application Development & Customization • Design, develop, and customize Salesforce applications using Apex, Visualforce, and Lightning components., • Ensure all solutions align with business requirements and Salesforce best practices. Integration & System Architecture • Build and maintain integrations between Salesforce and other internal platforms through nLighten’s ESB (Enterprise Service Bus)., • Support middleware and API integrations to ensure data consistency and accuracy across systems. Configuration & Administration • Configure Salesforce features, workflows, and automation without extensive custom code., • Manage profiles, roles, and permissions in alignment with business processes. Support & Troubleshooting • Provide ongoing system support, resolve issues, and perform debugging and testing., • Ensure platform stability and security across multiple environments. Data Management & Quality • Design and manage data models, queries, and validation rules to ensure integrity and reliability., • Support data migration and ensure compliance with governance standards. Collaboration & Documentation • Work closely with stakeholders, project managers, and other IT specialists to translate business needs into effective Salesforce solutions., • Develop technical documentation and provide user training and guidance as needed. Continuous Improvement • Stay current with new Salesforce features and releases, recommending updates and optimizations to enhance system performance and usability. What We’re Looking For Technical Skills • Proven experience in Salesforce development, configuration, and customization., • Strong proficiency in Apex, Visualforce, Lightning components, and Salesforce integrations., • Familiarity with web development technologies such as HTML, CSS, and JavaScript., • Understanding of Salesforce architecture and best practices., • Experience with API and middleware integration technologies., • Salesforce certifications (e.g., Salesforce Certified Platform Developer) preferred. Soft Skills • Excellent problem-solving and analytical abilities., • Strong communication and stakeholder management skills., • Collaborative and proactive approach to project delivery., • Ability to work effectively in a fast-paced, high-growth environment. Preferred Attributes • Experience leading system integration or migration projects., • Knowledge of data quality management and referential integrity., • Experience with cloud platforms and hybrid environments (Azure, AWS, GCP)., • Familiarity with data center operations, including power, cooling, and network systems. Experience & Education • 4+ years of Salesforce development experience using Apex and Lightning., • Minimum 2 years of solution design experience., • Experience leading at least two technical projects or integrations., • Bachelor’s degree in IT, Information Management, or related field., • Salesforce training or certification required. Language & Location • Fluency in English required; Dutch, French, or German is an advantage., • Based in the Netherlands or the UK, with the ability to work from the office at least 3 days per week. Why Join Us? • Impactful role: Play a key part in shaping and scaling nLighten’s Salesforce environment to support pan-European growth., • Dynamic environment: Join a fast-moving company with ambitious expansion goals and a collaborative culture., • Cross-functional exposure: Work directly with teams across IT, operations, sales, and leadership in multiple countries. Apply now and be part of our journey toward a more connected, efficient, and sustainable digital future. Background Check & Screening All selected candidates will undergo a background check to ensure a safe workplace, protect company assets, and comply with regulations. Diversity & Inclusion Statement nLighten is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds. Even if you do not meet every requirement listed, we welcome your application. We particularly encourage women and individuals from underrepresented groups to apply.

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

We are looking for a Showroom Executive to join us three days a week across our Chelsea Harbour and Chiswick Showrooms. RESPONSIBILITIES: Showroom Excellence & Operations • Maintain a polished, inspiring showroom that reflects the prestige of the SDG brands., • Ensure every visitor connects with the DNA and story of each brand., • Oversee stock, orders, and sampling to guarantee smooth service and client satisfaction., • Support both London showrooms, bringing consistency and flexibility across locations. Client Experience & Creative Service • Deliver a standout welcome and hospitality that makes every client feel valued., • Provide expert guidance, using collection books, brochures, and materials to match client needs., • Create visual assets that help clients envision schemes and confidently confirm orders., • Proactively source products and follow up with tailored proposals, costs, and lead times., • Balance multiple demands under pressure while safeguarding an exceptional customer journey. Sales & Client Growth • Identify opportunities to upsell, cross-sell, and close sales across a wide client base., • Strengthen long-term relationships with existing clients while actively growing new business., • Keep CRM records accurate and insightful, supporting engagement and future sales., • Promote SDG’s omnichannel platforms to expand reach and client access., • Stay driven by results, targets, and commercial impact. Collaboration, Strategy & Events • Contribute ideas and insights in team meetings, highlighting trends, competitors, and opportunities., • Support the planning and delivery of showroom events that showcase collections and inspire clients., • Assist with daily scheduling and operations to keep the team running smoothly., • Track and share KPIs to measure success and identify areas for growth. Personal Effectiveness & Contribution • Deliver objectives on time with accountability and initiative., • Prioritise effectively under pressure, maintaining both efficiency and accuracy., • Bring positivity, creativity, and solutions-focused energy to the team. MEASURES OF SUCCESS • Customer satisfaction- Monthly showroom and sampling statistics., • Effective and appropriate understanding and representation of ALL brands achieved., • New customers and project lead generation, providing Return on Customer Visit., • Detailed objectives achieved., • Timely reporting as requested., • TEAMWORK – one team CONNECTING WITH OTHERS Effectively collaborate across the business to develop strong relationships with internal and external stakeholders. E.g Internal • Marketing Team, • Leadership Team, • Commercial Teams, • Customer Services, • International Divisions QUALIFICATIONS • Educated to GCSE A-C level as a minimum., • Candidates with Interior Design training are preferred., • Formal sales training would be a strong advantage but not essential. EXPERIENCE & SKILLS • A passion for our brands and products coupled with excellent interpersonal communication and presentation skills are essential., • Excellent and communication skills, with sound administration., • Strong verbal and written communication skills with confidence in dealing with clients at all levels., • Highly self-motivated individual, good at negotiating., • Demonstrable ability to present, influence and communicate effectively at all levels of the business., • Self-driven, results orientated and a positive outlook., • Strong analytical and numerical skills. Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoint., • Organised, methodical and proactive. BEHAVIOURS- Energy, Professional, Proactive, Dynamic, Organised, Initiative, Creative, Confident, Flexible

Event Manager 📍 Location: Full-time, On-site (W10 5BN – Notting Hill, London) 💷 Salary: Competitive, with commission and bonus structure 🚀 Start Date: October 2025 (ideally) About Us Pan-n-Ice and Rolling Minds are two of the UK’s most exciting and fast-growing experiential catering and events companies. We specialise in delivering unforgettable, high-energy food and drink activations for some of the world’s biggest and most iconic brands, including: 🟡 Google 🔵 Disney 🟣 Meta 🟢 Spotify 🔴 Netflix 🟠 Amazon ⚫ Nike … and many more. We activate at global flagship events — from Cannes Lions and Coachella to Glastonbury, Formula 1, and major brand launches across the UK and internationally. From branded food truck tours to interactive dessert stations, cocktail bars, premium street food stalls, and luxury sampling experiences — our work makes moments that go viral. We’re a young, dynamic, and creative team that thrives under pressure and lives for extraordinary experiences. The Role We're looking for a proactive and ambitious Event Manager to join our fast-paced team in London. This is a hands-on, client-facing role where you’ll manage inbound event enquiries, oversee the planning and delivery of events, and support the operational and staffing processes needed to bring everything together. You'll work closely with our Operations Manager and Directors, acting as the key link between sales, coordination, and event delivery. This is a mid-level position with scope to grow quickly, especially for someone who is commercially minded, highly organised, and thrives in a high-energy environment. Key Responsibilities Client Management & Sales • Manage inbound event leads from first enquiry through to confirmation, • Prepare and send tailored proposals, quotes, and pitch decks, • Liaise with clients throughout the planning process, acting as a key point of contact, • Help close deals and hit monthly event sales targets (commission applicable), • Work with the Ops Manager and Director to ensure smooth handover from sales to delivery Event Planning & Delivery • Support event planning, from logistics and run sheets to branding requirements, • Help oversee delivery of events on-site, from setup and guest experience to pack-down, • Represent the brand professionally and energetically at events across the UK, • Work with our Ops Manager to brief teams, organise logistics and deliver consistently brilliant experiences Team & Staffing Coordination • Help coordinate our team of event staff, freelancers and junior event execs, • Assist with rota planning and scheduling using internal tools and software, • Maintain staff databases and support recruitment/onboarding of new event staff, • Brief and manage staff on-site, ensuring top-tier customer service and performance General Responsibilities • Support general office administration and team organisation, • Manage CRM updates, sales pipelines, and event tracking, • Help improve internal processes, documents, and event workflows Who We’re Looking For ✅ 1–2 years experience in events, hospitality, catering, or experiential marketing ✅ Confident managing client communication and closing sales ✅ Highly organised, commercially aware, and solutions-focused ✅ Natural team player with strong people and time management skills ✅ Practical and hands-on – happy to get stuck in on-site when needed ✅ Comfortable working at pace and across multiple projects simultaneously ✅ Competent using spreadsheets, Google Workspace, and CRMs (training provided) ✅ Full UK manual driving licence – essential ✅ Comfortable driving vans across the UK – essential ✅ Based within a realistic commute to Notting Hill (W10 5BN) ✅ Willing to travel for events across the UK and occasionally internationally Benefits 🏆 Commission structure + performance-based bonus 🚴 Cycle to Work Scheme ❤️ Private Health Care (after 1 year) 🍦 Unlimited Free Ice Cream 🛫 Opportunities to travel across the UK and internationally 🐶 Dog-Friendly Office 😎 Fun, casual work environment in Notting Hill 📅 28 Days Holiday (including bank holidays)

Main Responsibility Oversee branch operations and manage personal bankers’ operational duties. Act as the primary branch leader in the absence of the Area Branch Manager, who focuses more on business development. Report directly to the Area Branch Manager with a dotted line to Head Retail Operations. Job Responsibilities • Ensure branch operational excellence with Area Branch Manager., • Manage operational performance of Personal Bankers/Cashiers., • Hold joint custody of cash, valuables, security forms, and lockers; single custody of loan documents., • Manage branch keys and alarm codes as second emergency contact., • Supervise and authorize cash transactions, ensuring AML/KYC compliance., • Enter security form inventory into the system., • Authorize debits to constituent and office accounts (within limits)., • Oversee bills collection, delivery orders, postage, and stationery., • Verify and sign Demand Drafts as primary verifier., • Check and authorize inward clearing transactions and account reconciliations., • Monitor returns, payments, and charges., • Assist with branch administration, staff punctuality, and customer service., • Supervise branch routine and allocate work in emergencies., • Manage account opening/closing and loan accounts (appraisal, supervision, documentation)., • Calculate drawing power and assist with loan applications/renewals., • Ensure KYC compliance and maintain loan-related registers., • Open/close office premises daily and ensure cleanliness and orderliness., • Uphold data security and record retention policies., • Cover for Clerk-Cashier/Branch Manager as needed., • Support branch audits, reviews, and general tasks (fax, email, data processing).

Position: Student Careers & Employability Lead Location: On-site at London Borough and Harbour Exchange Campuses Salary: £40,000 Hours: Full Time: 9am – 5pm, Monday-Friday Occasional weekend and evening work required. Department: Student Services Reporting to: Head of Student Experience and Outcomes Responsible for: Student Career & Employability Officers About us Victoria College of Arts and Design (VCAD) provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students' growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, our outstanding facilities, or our network of industry connections, Victoria College of Arts and Design is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers. Position Overview: VCAD is seeking a Student Careers & Employability Lead to join our team. The successful candidate will lead the Careers & Employability team, providing high-quality support to help students secure appropriate employment. This role requires excellent leadership, communication and organisational skills as well as the ability to thrive in a fast-paced environment. In collaboration with the Head of Student Experience and Outcomes, the role holder will ensure our student services continually evolve to meet student needs and maintain the highest standards of care and professionalism. Additionally, the role holder will remotely oversee teams based in our other VCAD locations remotely (London, Manchester), with occasional visits to these campuses. Responsibilities: • The key responsibilities of the position of Student Careers and Employability Lead include:, • Deliver high-quality careers information, advice, and guidance through online and face-to-face sessions for individuals and groups., • Manage the careers provision, including team support, task allocation, priority setting, and performance targets., • Establish and maintain relationships with employers to develop internships and professional development opportunities., • Maintain and grow a database of volunteering and internship providers, connecting employers with VCAD students., • Develop online resources to support students seeking employment opportunities., • Conduct one-to-one and group meetings and workshops to prepare students for the workforce., • Assist employers in promoting job opportunities to students through our online platform, targeted emails, and careers newsletter., • Support on-campus activities, such as job fairs and workshops., • Collaborate with local employers to identify skill gaps and employment opportunities for students (temporary, part-time, full-time, and online)., • Prepare reports on careers and employability activities and contribute to meetings and briefings., • Keep up to date with current labour market information., • Act as a subject matter expert for student careers and employability services at VCAD., • Provide support for other duties as requested by the Head of Student Experience and Outcomes or the Directors of VCAD. Requirements: Essential / Desirable: (E) (D) (where required, training and professional development will be provided to the successful applicant by VCAD, to facilitate their ability to deliver the responsibilities of this role to an excellent standard) • Bachelor’s degree in a relevant field, or equivalent professional experience. (E), • Demonstrated experience managing and mentoring a team, with the ability to lead across multiple locations. (E), • Strategic thinking and effective communication skills. (E), • Experience delivering workshops and one-to-one appointments. (D), • Knowledge and experience in employer engagement. (E), • Effective networking and negotiating skills. (E), • Commitment to staying informed about current labour market trends, particularly in the business and creative industries. (E), • Experience in student or academic administration within higher education (D)., • Excellent customer service and communication skills, with the ability to build strong relationships. (E), • Strong interpersonal skills and experience in developing and maintaining stakeholder relationships. (E), • Ability to manage competing priorities in a fast-paced environment, with strong time management skills. (E), • High degree of accuracy and attention to detail. (E), • Flexibility to work occasional evenings and weekends. (E), • Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel and familiarity with student management systems. (E), • Commitment to upholding the values and policies of VCAD and partner universities. (E) Leadership Competencies: • Empathetic Leadership: Ability to lead with empathy and understanding., • Strategic Thinking: Capable of developing and executing strategies to enhance student engagement., • Adaptability: Flexible approach to evolving student needs and institutional priorities. Benefits: • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness) If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply. Join our team at Victoria College of Arts and Design and help make a positive impact on the lives of our students.

Field Service Engineer Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF – Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: • Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed., • Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible., • Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base., • Ensure any PPE supplied for use in carrying out your duties is used as instructed., • Once fully trained undertake out of hours responsibility when rostered., • Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act., • Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day., • ensure the vehicle safety check and the van check sheet are done each week, • Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered., • Prioritise and organise your workload, referring to Line Manager as and when appropriate, • Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook., • Agree to undertake all training offered that is necessary to maintain the skills required for this role., • Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to., • Repair and service equipment to the agreed standard., • P.D.I. chairs for delivery by M.S.E., • Full UK driving licence, • Successful enhanced DBS check, • General workshop knowledge, • Basic electrical knowledge including 12v/24v D.C. systems, • Able to move and handle loads and equipment safely, • Experience of face-to-face customer contact., • Previous delivery driver experience, • An awareness and understanding of people with disabilities, • Flexible approach to working conditions and working environment change., • Ability to use own initiative within set boundaries of the role., • Ability to use a mobile phone to relay photographs, • Good written and verbal communication skills., • Ability to relay clear instructions to clients., • Moving and handling of equipment and accessories following handling guidelines, • Standing at a bench to work, • Kneeling/crouching, • working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms), • Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team, • Committing to being available for short notice overtime necessitated by emergency response requirements Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS

🔎 Role: Senior Talent Partner 360 📍 Location: 22 Bishopgates, Liverpool street, we offer 2 days home office! ✉️ Contact: Who are we? 🤝 At Elemed, we recruit the people that get amazing medical technology to patients all over the world. From life saving products such as artificial hearts to innovative cancer fighting radiotherapy machines, the people we place truly change lives and we are proud to be a part of that. Our clients range from startup companies of 5 people, to global corporations with locations all over the world. Today, our focus is roles based in the major European markets like Switzerland, France, Germany, NL and our aim is to become the overall EU market leader in medtech talent management. Elemed is now 10 years old and we are in a seriously exciting time of our journey as we look to scale and grow to meet unprecedented market need. Our recruiting style is focussed on building and converting long term relationships with our candidates and companies, providing excellent candidate and customer experience and nurturing talent, not only when they are looking for a job but throughout their careers. We do this through our unique community led initiatives like Elemed mentoring academy, our podcast, our exclusive Community group and more. 🔸 Your mission As talent partner (360) you will be responsible for creating an exceptional candidate and customer experience with our community. You will be the face of the company towards candidates and customers within your specific market. Your mission will be to win business, build relationships, network, manage client relationships and recruit potential candidates within your market. We strive to be ethical, knowledgeable, and a genuine partner not only to our customers but to our candidates. You will be expected to uphold those values whilst becoming a valued member of our team. This role is targeted, and you are expected to meet those targets. 🔹 Company facing responsibilities • Developing long term relationships and partnerships with clients by building an understanding of their structure, culture, hiring needs and preferences, • Understanding client requirements at both a strategic and tactical level to offer the best business solutions, • Leveraging Elemed solutions across all areas of talent management, having responsibility for pitching, winning business, negotiating new contracts and developing custom proposals in order to best serve our clients’ needs., • Building strong commercial and long-term relationships with clients, • Work collaboratively with other business areas (marketing/delivery) to leverage opportunity and develop joined-up propositions., • To achieve personal KPIs and sales targets, • Training new members of the team, • Be the team’s role model, leading by example and demonstrating what success in recruitment looks like. 🔸Candidate facing responsibilities • You will inherit a warm desk and be responsible for nurturing and developing these relationships, with our talent community, • Running search campaigns both online, on the phone, and by using your own creativity to identify candidates within the market, • (Creative) Headhunting and market mapping (figuring out who works where and who knows who) to establish yourself as the “go-to” talent scout in your market, • Keeping a finger on the pulse of Mergers, Acquisitions, and anything that might lead to movement within the market, headhunting and reaching out to candidates to propose them new opportunities, • Managing contact with candidates; i.e messaging, initial prescreens, through to offer negotiation and start date follow up, • Providing interview coaching, general career advice and proposing other Elemed solutions such as Elemed Mentoring Academy to our talent pool, • Converting target cold candidates to warm candidates within our community, • Using our customised CRM to manage, update, record and document all conversations, candidate records and actions., • To uphold the company’s values and service, • Drive leads through CV profiling, reference checking, candidate interviewing and questioning., • CV preparation and own administration, • Any other relevant ad-hoc duties as required by the Director 🔹Success – how is the role measured? • Number of placements, • New business/development of existing accounts, • Exclusive/retained business, • Fees generated in comparison to targets, • Ratios (CVs to interviews, interviews to placements etc.), • Time to fill, • Candidate & client NPS feedback, • Leads generated 🔸Why join us? • No red tape, no company politics and a fast moving decision making process, • Economic stability - even though we are a small enterprise, we have enough money in the bank to fund our ambitious growth plans., • Flexibility - we believe in playing to everyone’s strengths and shaping the role around your key skills, • Minimal admin - we want as much of your time as possible to be focussed on recruiting and relationship building and we have cut away almost all of the admin side of the job (we have a really cool tech stack to facilitate this), • A chance to really help build something, and have an impact on the future of our business, • A huge opportunity to fast track your career as the team and company grows 💜 Our values FORWARD THINKING - We do things differently. We find creative and innovative solutions for our community. We lead the way. STRIVING FOR EXCELLENCE - We don't settle for average. We work hard to exceed expectations. We are passionate about everything we do. COLLABORATION - We are a team with a common purpose. We share, we support, we celebrate. Collaboration is the key to our success. HONESTY - We believe in transparency and two-way communication. Be straightforward, upfront and supportive. 🔹 What we are looking for This role is perfect for someone who loves the essence of a 360 role and keeping multiple plates spinning. You need to be great at working with people, building relationships and problem solving. If you want to move your relationships from just “well known recruiter” to trusted talent adviser and business partner, this is the role for you. • Honest, upfront and direct communication style, • 3+ years of experience recruiting in a permanent, candidate short, technical market., • Experience covering international/european markets, • 360 Recruitment experience (agency or internal) in the medical device or diagnostics industry with strong existing relationships, • Track record overachieving targets, • Independent, works with urgency, and is a sponge., • Strong search skills: using Linkedin recruiter, advanced Boolean search, headhunting, lead generation, CV stripping, • Consistent placements over minimum of a 1 year period, • Resilient, creative, curious, process driven, and able to build relationships, • Ideal: you speak a second language ✉️ If you are interested in this exciting role, please send your application directly to 📲 Would you like to find out more about our open opportunities? Visit Please note: Only candidates meeting the requirements set out in the role profile above, will be considered in the application process. We spend a lot of time tailor writing our job descriptions to provide as much information as possible to prospective candidates. We’d appreciate if you’d also carefully review the profile and only apply if you meet the requirements set out in the description. 🩺 Elemed is Europe’s leading MedTech technical recruiter. We serve within the Medical device, diagnostic and combination device arena, working with Managers up to VP of Quality and Regulatory. Our team helps medical device experts of today become leaders of tomorrow. At Elemed, we recruit exceptional people that solve regulatory and compliance problems, so patients can have access to safe, innovative and life-changing Medical Devices. • ⚖️ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Liberty, London About Us Dr. David Jack is an internationally renowned aesthetic doctor and brand founder, with clinics in Harley Street, Belgravia, the City of London and Edinburgh, as well as an award-winning skincare line. With a background in plastic surgery and burns, Dr. Jack has gained a reputation as London’s ‘go-to’ doctor for subtle aesthetic procedures. His synergistic system of multi-award-winning precision-formulated products is designed to elevate the skin’s baseline health with simplicity and efficacy. We're looking for a dynamic and passionate Front of House Co-ordinator for our new clinic based in Liberty London. Role (full-time) description: The Front of House Coordinator plays a vital role in delivering an exceptional and holistic client experience. As the first and last point of contact, you will embody the professionalism, warmth, and luxury that define our brand. In this client-facing role, you will not only provide outstanding service but also play an active part in the retail environment, confidently promoting our skincare range and clinic treatments to both new and returning clients. Whether introducing a first-time visitor to our signature offerings or guiding a loyal client through our latest skincare innovations, you will ensure every interaction is tailored, informed, and aligned with our commitment to excellence. The role requires the successful candidate to be flexible to work a few evenings a week and every other weekend (Saturday and Sunday). Responsibilities include: • Customer liaison; welcoming clients and offering tea/coffee/water upon arrival/whilst they wait, ensuring excellent, luxury service is delivered at all times, owning the patient journey from enquiry to initial visit to the clinic to following up with the client post-appointment, • Working closely with the practitioners to maintain an efficient, punctual and communicative working environment Diary management, administration, ensuring correct and optimal bookings, answering calls/emails from clients and requests in a timely manner ensuring the tone of the Dr David Jack brand., • Excellent level of understanding of the treatments and products offered within the clinic and skincare brand, staying up to date on new products and treatments, • Performing a variety of administrative and clerical tasks, offering administrative support to the Clinic Team Leader and across the organisation where needed, • To promote and recommend products and services, maximising opportunities for sales and referrals, advising patients on treatments and skincare products available and most applicable to them, • Supporting doctors and aestheticians with ad hoc duties and ensuring they have all the necessary equipment, consumables and products Essential Experience The following experience/skills are fundamental to the Aesthetician role: • Previous experience in front of house/admin or customer-facing role, • Demonstrated ability to meet sales KPIs, • Friendly, people-person with excellent attention to detail and high level of initiative, • Excellent time-management skills and ability to prioritise tasks in an efficient manner, • Excellent level of written and verbal communication skills and outstanding customer service within a luxury setting, • Confident skills in Microsoft Office Suite, Apple Mac, Google Workspace and previous use of CRM systems, • Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies such as GDPR, • Passion for and knowledge of the aesthetics industry and skincare, • A desire to be part of a growing business, • Right to work in the UK To apply: Please submit a cover letter to outlining why your skills and experience make you the right fit for the role. Please note, applications without a cover letter will not be considered.

HRLife are working with an exciting business who are undergoing significant change to find a pro-active, forward thinking, delivery focused HR Services Specialist / People Shared Services Specialist. You'll be working in a small team and will be integral to helping shape the future of the HR / People Shared Services function so having a customer centric approach to administration and the full employee lifecycle is key as you'll be the first point of contact for people queries so being knowledgeable and answering queries in a timely fashion are super important. You'll be managing all related administration processes across the employee lifecycle from new starters, onboarding, RTW checks, references, leavers and contract changes. You will have great stakeholder exposure and be able to come up with new ways of working that make the whole process more efficient. Ideally you'll have worked in a large business where the shared services function has been performing brilliantly and you'll be able to bring ideas and processes to embed and roll out. Experience of using one of the big well known systems such as Workday or SAP Success factors would be advantageous. If you've been working in an HR / People Shared Services role, strive for high performance and have a continuous improvement approach then this could be a great next role. If delivering a great service to managers and employees is important to you, then we'd love to hear from you. Based London. 2 days at home. Some travel to Hertfordshire may be required. Salary 30-35k plus bens.

Required Background: Estate Management for an agency or developer About the Role We are seeking a proactive and detail-driven Estate Manager to join a highly respected, national PLC developer based in East London. This is an exciting opportunity to play a key role in the successful operation and management of our growing residential portfolio. You’ll work closely with our Head of Estate Management, overseeing managing agents, supporting estate handovers, and ensuring the smooth running of our developments for residents and stakeholders alike. Key Responsibilities • Monitor Managing Agent Performance, • Conduct regular site visits to assess standards and compliance., • Participate in quarterly reviews and presentations with managing agents., • Support annual performance audits to ensure service excellence., • Estate Reporting & Administration, • Produce accurate and timely Estate Management reports for the Head of Estate Management., • Support block handovers, ensuring all documentation and information is complete and accurate., • Health, Safety & Compliance, • Monitor and ensure completion of statutory inspections and record-keeping., • Oversee Health & Safety inspections, review action plans, and ensure timely resolution., • Financial Oversight, • Monitor the financial “health” of service charge funds, including arrears and capital expenditure., • Review service charge budgets and accounts prior to final approval., • Customer & Stakeholder Management, • Manage and process applications for customer consents efficiently., • Collaborate with Sales, Build, and Customer Service teams to ensure cohesive estate delivery and management., • General Support, • Provide assistance with all other duties as required by the Head of Estate Management. About You • Experience in Estate or Property Management (developer, managing agent, or client-side)., • Strong understanding of service charge management, health & safety compliance, and leasehold legislation., • Excellent communication, organisational, and stakeholder management skills., • Proactive approach with strong attention to detail and ability to work independently., • Ideally IRPM or RICS qualified (or working towards). Ref:4021JR

Our client is a leading international law firm with an exceptional reputation within Real Estate and Employment law. They are now looking for a collaborative and pro-active HR Advisor to join their team in their fast-paced and growing London offices on a permanent basis. The primary focus of this role will be to support the HR Manager’s in the provision of strategic and operational support to specific client groups (both fee earners and business services) and will have designated client groups to manage autonomously. Key Duties Include: • Building and maintaining strong relationships with key stakeholders., • Overseeing and managing the new joiner/induction process., • Conducting exit interviews and new joiner meetings., • Managing less complex disciplinary and grievance procedures autonomously and more complex cases with the support from Manager., • Monitoring absence and highlighting any concerns to Line Manager’s., • Supporting HR Manager’s on performance/salary review processes., • Writing and implementing HR policies while reviewing and suggesting any changes to existing HR policies., • Demonstrating good knowledge of and providing advice on employment law (seeking legal input only when there is concern of risk/claim)., • Supporting and coaching Line Manager’s in relation to performance issues., • Supporting and/or leading HR department projects and other such as DE&I/well-being/policies etc., • Supporting the team with a strong knowledge and understanding of GDPR at all times. The HR Advisor will ideally have HR advisory experience, preferably within professional services/law firm along with a sound understanding of current employment legislation and all areas of HR lifecycle. A CIPD Qualification will be advantageous. It is essential to demonstrate the ability to work in a high-pressured environment and juggle multiple conflicting priorities. This role will also involve stakeholder management requiring strong influencing and relationship building skills. The right candidate will possess excellent organisational and administration skills with strong attention to detail and be customer service oriented. The HR Advisor will be a flexible, pro-active professional with a collaborative approach.

Operations Manager – Travel Insurance (B2C Distributor) Location: Hybrid (UK-based) Employment Type: Full-time, Permanent Reports To: Managing Director About Us At The True Traveller, we’re dedicated to providing simple, flexible, and transparent travel insurance designed by people who love to travel. As a direct-to-consumer intermediary, we partner with leading insurers to deliver policies that are easy to buy, easy to understand, and dependable when they’re needed most. We’re growing fast and are looking for an Operations Manager who can help scale our customer experience, ensure regulatory excellence, and keep our operations running efficiently. About the Role As the Operations Manager, you’ll be responsible for the smooth running of our day-to-day operations — from policy processing and partner coordination to customer service performance and compliance oversight. This role is ideal for someone who thrives in a fast-moving, digital-first environment, understands the nuances of regulated financial products, and enjoys improving systems and processes to deliver outstanding customer service. Key Responsibilities 1. Operational Management • Oversee daily operational activities — including policy issuance, amendments, cancellations, and refunds., • Monitor service levels and ensure consistent delivery across customer service and administrative functions – including our claims team based in Prague., • Maintain oversight of policy data accuracy, reporting, and reconciliation with insurers and third parties., • Develop and implement process improvements to increase efficiency and reduce errors. 2. Customer Experience • Ensure our customer service team delivers exceptional, empathetic support to every traveller., • Manage service metrics such as response times, resolution rates, and complaint handling., • Continuously review and enhance the online and post-sale customer journey., • Oversee customer communication materials (emails, FAQs, web content) for clarity and compliance. 3. Compliance & Regulatory Oversight • Work closely with the Compliance Officer to ensure full FCA and GDPR compliance., • Implement and maintain operational policies and procedures for customer service and sales., • Conduct regular QA and compliance audits on communications and sales processes., • Support training and awareness across teams on regulatory requirements. 4. Partner & Supplier Coordination • Act as the operational liaison for underwriters, claims handlers, and technology partners., • Monitor service level agreements (SLAs) and ensure all partners meet their contractual obligations., • Coordinate operational changes for new products or insurer transitions., • Provide accurate and timely data reporting to partners and management. 5. Systems & Process Optimisation • Oversee the functionality and integrity of the policy administration system (PAS)., • Lead system enhancement projects, integrations, and automation initiatives., • Collaborate with IT or development partners to identify and implement improvements., • Ensure data flow between web, payment, and policy systems is reliable and secure. 6. Leadership & Team Development • Manage, coach, and develop the operations and customer service team., • Foster a culture of accuracy, integrity, and customer focus., • Lead by example and ensure team alignment with company values and regulatory obligations. Skills & Experience Essential: • Experience in operations or service management within an insurance intermediary, ideally travel insurance or another FCA-regulated environment., • Strong understanding of FCA and GDPR requirements., • Experience managing customer service operations or back-office administration teams., • Excellent communication, leadership, and analytical skills., • Familiarity with policy administration systems (PAS) and CRM software., • Experience working with underwriters, claims handlers., • Background in digital or e-commerce environments. What We Offer • Competitive salary and annual bonus based on company performance, • 25 days holiday (plus bank holidays), • Hybrid working (TWT), • Company pension scheme – 5% company contribution, matching to 8%,, • Travel insurance for you and your family, • Private Health Insurance – Aviva Enhanced cover, • The chance to work with a small, friendly team who care deeply about what they do, • Opportunities to develop your career in a growing business About True Traveller True Traveller is a travel insurance intermediary based in Northwest London, close to Kilburn Underground and Brondesbury Overground lines. We’re all passionate about travel and believe totally in customer service above all else. We don’t wear suits or ties, but we are committed to helping our travellers get the best out of their travel experience with the confidence they have the best cover around. We are authorised and regulated by the Financial Conduct Authority.

About this role Contract administration is a key role in operational delivery at RGE Services. As a Contract Administrator, you will report directly to the Administration Manager. Job Purpose Proactive – Takes on tasks to support the team in delivering operational excellence Conscientious – Finishes tasks to a high standard with the bigger picture in mind Collaborative – Works to support administration team colleagues to ensure positive outcomes Transparent – Models the RGE values in all interactions with colleagues and customers Main duties and responsibilities As a Contract Administration within the Customer Care team, you will: • Undertake contract administration support for either Fire or Electrical contracts, • Prepare and provide client updates through portals and Sharepoint as needed, • Handle incoming phone calls ensuring they are managed correctly, • Ensure timely and accurate completion of the timesheet process, • Scheduling appointments, • Collation of contract data for the Contract Manager for use in complying with client KPIs, • Filling and distribution of engineer diaries, • Attend client meetings as a representative of the contract team as required, • Work with SMT and the Contracts team to drive forward the company’s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture Experience & Skills • Demonstrable previous experience in administration and supporting team members – experience within a similar technical environment would be desirable • Experience of executing exceptional delivery on contracts, ensuring customer service excellence and contractual compliance. Please send CVs to

Job Reference: BH-28726 Job Title: German and French speaking Customer Service Representative Job Type: Permanent, Full-time Location: London Salary: £34,000 - £38,000 per annum Our client, a leading multinational fashion company, is currently seeking a trilingual Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market. Your responsibilities will include: • Manage all order entry and modifications for assigned account base, providing daily, weekly, and monthly reports to ensure clear visibility of account status., • Maintain effective communication with the sales team and customers to ensure smooth order flow., • Proactively follow up on outstanding orders and availability issues to minimize cancellations., • Collaborate with the Credit team on any orders held due to credit-related concerns., • Handle returns and issue credits promptly and efficiently. About You: To thrive in this role, you will be a customer-focused professional with experience in B2B customer service, wholesale operations, or order processing. You will bring excellent problem-solving skills and fluency in both German and French. This exciting opportunity offers the chance to grow your skill set within a dynamic company and be part of a motivated, friendly, and multilingual team. Profile: • Fluent in German, French, and English, both written and spoken, • Previous experience in online customer support, customer service, sales administration, client support, or order fulfilment, • Proficient in Microsoft programs, particularly Excel, • Strong interpersonal skills with the ability to work both independently and collaboratively within a team To apply, please send your CV in English and in Word format to Valentina. languagematters is acting as an employment business in relation to this vacancy.

Community Assistant About the Role We are seeking a dedicated Community Assistant to join our team in delivering exceptional day-to-day management of the property and its residents. Working collaboratively as part of a dynamic team, you will be responsible for marketing, building maintenance coordination, tenancy administration, and creating an outstanding resident experience to achieve occupancy and retention goals. Key Responsibilities Community & Resident Experience • Work collaboratively with team members to deliver exceptional resident living experiences, • Create positive, memorable experiences for all residents, • Deliver comprehensive front of house services that anticipate and exceed resident expectations, • Respond professionally to customer queries and complaints, following established procedures, • Support and coordinate community events and activities, • Develop and maintain local knowledge resources relevant to resident needs (travel, entertainment, amenities) Sales & Marketing • Conduct property viewings and tours for prospective residents, • Follow up on enquiries and drive sales conversions, • Participate in marketing activities including open days and promotional campaigns, • Promote tenancy extensions and additional revenue streams Administrative & Financial • Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases, • Chase outstanding rent arrears in accordance with rent collection procedures, • Raise purchase orders following established procedures, • Process tenant refunds in a timely manner and in line with company policy, • Monitor and maximize efficiency of utilities Operations & Compliance • Establish and maintain relationships with university clients, • Assist with seasonal preparations including move-in and move-out processes, • Complete Health and Safety compliance activities in line with company policies and procedures, • Participate in on-call roster to provide out-of-hours emergency support for the community as required Essential Requirements Experience & Skills • Significant experience in a customer-facing service delivery role, • Excellent customer service skills with a proven track record, • Strong team player with excellent relationship building and influencing abilities, • Ability to work autonomously, making decisions and taking action when required, • Fluent verbal and written communication skills in English, • Excellent organizational skills with ability to multi-task and prioritize effectively, • Strong numerical skills, • Cultural awareness with ability to adapt communication and negotiation styles to different audiences, • Flexible and adaptable approach to work, thriving in changing environments, • Enthusiastic about delivering exceptional experiences and continuously improving knowledge Knowledge & Qualifications • Good level of general education, • Proficient in Microsoft Office suite (Word, Excel, Outlook), • Experience with databases and booking systems (training provided on in-house systems), • Knowledge and understanding of UK Health and Safety requirements and legislation Desired Skills and Experience Community Assistant About the Role We are seeking a dedicated Community Assistant to join our team in delivering exceptional day-to-day management of the property and its residents. Working collaboratively as part of a dynamic team, you will be responsible for marketing, building maintenance coordination, tenancy administration, and creating an outstanding resident experience to achieve occupancy and retention goals. Key Responsibilities Community & Resident Experience Work collaboratively with team members to deliver exceptional resident living experiences Create positive, memorable experiences for all residents Deliver comprehensive front of house services that anticipate and exceed resident expectations Respond professionally to customer queries and complaints, following established procedures Support and coordinate community events and activities Develop and maintain local knowledge resources relevant to resident needs (travel, entertainment, amenities) Sales & Marketing Conduct property viewings and tours for prospective residents Follow up on enquiries and drive sales conversions Participate in marketing activities including open days and promotional campaigns Promote tenancy extensions and additional revenue streams Administrative & Financial Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases Chase outstanding rent arrears in accordance with rent collection procedures Raise purchase orders following established procedures Process tenant refunds in a timely manner and in line with company policy Monitor and maximize efficiency of utilities Operations & Compliance Establish and maintain relationships with university clients Assist with seasonal preparations including move-in and move-out processes Complete Health and Safety compliance activities in line with company policies and procedures Participate in on-call roster to provide out-of-hours emergency support for the community as required Essential Requirements Experience & Skills Significant experience in a customer-facing service delivery role Excellent customer service skills with a proven track record Strong team player with excellent relationship building and influencing abilities Ability to work autonomously, making decisions and taking action when required Fluent verbal and written communication skills in English Excellent organizational skills with ability to multi-task and prioritize effectively Strong numerical skills Cultural awareness with ability to adapt communication and negotiation styles to different audiences Flexible and adaptable approach to work, thriving in changing environments Enthusiastic about delivering exceptional experiences and continuously improving knowledge Knowledge & Qualifications Good level of general education Proficient in Microsoft Office suite (Word, Excel, Outlook) Experience with databases and booking systems (training provided on in-house systems) Knowledge and understanding of UK Health and Safety requirements and legislation

GCP Support Engineer Join a global tech leader that helps enterprises run smarter, faster, and more securely. You’ll be part of a talented Managed Services team, supporting critical business applications and ensuring world-class service delivery across collaboration and productivity platforms. Role Overview: • Location: London (Hybrid), • Package: Competitive salary + benefits, • Industry: Technology / Managed Services What You’ll Be Doing: • Providing L3 technical support and administration for a suite of collaboration applications, including Microsoft 365, Google Workspace, Dropbox, Box, Asana, Slack, and others., • Troubleshooting complex issues, collaborating with users, and ensuring timely resolutions., • Managing application changes, testing, and performance optimisation., • Developing and maintaining documentation, wikis, and user guides., • Identifying recurring issues, driving process improvements, and enhancing service reliability., • Supporting user migrations between platforms and advising on best-fit solutions., • Delivering training sessions on new features and updates. Main Skills Needed: • 8+ years’ experience in system administration and custom solution development across collaboration tools (Google Workspace, Microsoft 365, Tableau, etc.)., • Strong hands-on experience with APIs, integrations, and automation (PowerAutomate, AppScripts, AppSheet)., • Microsoft 365 Certified: Enterprise Administrator Expert and/or Google Professional Workspace Administrator and/or Tableau Desktop Specialist., • Deep understanding of both Google and Microsoft ecosystems (GCP, Exchange, integrations)., • Excellent communication and customer interaction skills., • Strong problem-solving, prioritisation, and organisational abilities., • Flexible, proactive, and comfortable in fast-moving environments. What’s in It for You: • Work with cutting-edge technology in a global environment., • Supportive, collaborative culture with real scope for innovation., • Opportunities to upskill and gain further certifications., • Flexible working arrangements and recognition for excellence., • Be part of a high-performing team that values curiosity and continuous improvement. Think it could be a fit? We’d love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Job Title: Level 3 GCP Support Engineer Location: Hybrid in London (2-3 days) Employment Type: 6 month FTC Salary: Competitive Start Date: Immediate Industry: Enterprise MSP An established consultancy delivering large-scale Oracle Cloud ERP & SCM solutions is seeking an experienced L3 GWS/GCP Support Engineer to deliver high-impact, mission-critical support for their internal customers. Sitting within the Managed Services team, this role is central to ensuring exceptional service quality, uptime, and customer satisfaction across our Commerce Engineering product portfolio. You’ll be part of the Production Support department, handling diverse applications and systems that keep business operations running smoothly. They're looking for someone who is technically sharp, service-oriented, and thrives in fast-paced, dynamic environments. L3 GCP Support Engineer – Key Responsibilities • Provide advanced technical support and administration for the Collaboration Applications suite, including but not limited to:, • Microsoft Office 365, Google Workspace, Dropbox, Box, Lucidchart, Asana, Tableau, Slack, SurveyMonkey, and Quip, • Troubleshoot and resolve complex issues, partnering closely with end users and vendors, • Deliver training sessions on new and existing features, • Support and test application changes and releases, • Identify and analyze recurring issues or trends, propose solutions, and coordinate with engineering teams, • Migrate users from deprecated or legacy tools to new platforms, providing end-to-end support, • Monitor and optimize system performance, ensuring reliability and efficiency, • Maintain user and admin documentation through internal wikis and knowledge bases L3 GCP Support Engineer – Key Skills Required • 8+ years’ experience in System Administration and custom solution development focused on collaboration tools, • Deep technical hands-on experience with: 1. Google Workspace: Drive, Docs, Sheets, Slides, Sites, Forms, AppScripts, and integrations, 2. Microsoft Office 365: All O365 apps including PowerAutomate, Exchange, integrations, and custom development • Expertise in APIs, system integrations, and custom configurations for the above platforms, • Proven ability to consult on application features and manage new SaaS application requests, • Strong experience in exception evaluations, security assessments, and process improvements Please apply now if this role is of interest.

Community Host / Leisure Assistant - Chistlehurst and Sidcup Grammar School - Sidcup, London \n\n Job Type: Part Time, Zero hour contract \n\n Salary: £10.00 - £12.21 per hour \n\n Who Are Vivify? \n\n We believe nothing is more important than people’s health and happiness. What we do makes a difference. We want to inspire people everywhere to get the most out of life, bring communities together and to help schools generate much needed revenue. \n\n We PRIDE ourselves on minimising the hassle for schools to let out their sports and leisure facilities and our Community Hosts are PASSIONATE about providing an excellent service to groups who hire those facilities. \n\n Job Purpose: \n\n To welcome our Hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy their visits. \n\n Role and Responsibilities: \n\n\n\t • To deliver a world class experience for our hirers, ensuring all customers receive a positive and memorable experience. Assisting hirers with the setting up of facilities for lettings & other school related events, from setting up a badminton net to switching on the floodlights.\n\t, • Undertake light cleaning duties to ensure that the school’s premises are always left as found – from as simple as a quick sweep around and tucking chairs back under the desks or storing away equipment in the gym. We don’t want to add any extra work for the schools and teachers the next morning.\n\t, • The security and safety of our school is greatly important to Vivify. The Community Host unlocks the gates and doors, making sure they’re locked up securely again at the end of the shift.\n\t, • Throughout the shift, completing all health and safety checks and reporting any hazards or faulty equipment via our company platform ensures the high standards of the school, it’s grounds and environment are maintained and that everyone on site is kept safe and healthy.\n\t, • Full training is provided, in person and via our online training system to equip the Community Host with full understanding and knowledge of how to carry out the role including an introduction to their school site and facilities, safeguarding responsibilities, manual handling, fire safety and customer service\n\t, • Vivify are proud of the work we do and the difference we make to our communities. We are passionate about the service we provide. As the person closest to our schools and hirers on a day to day basis, you will operate with pride and passion too\n\t, • No problem is too tough for us. We find a way\n\t, • We make everything as simple as possible, so our administration processes and the systems we use are too\n\t, • Organised, quick to act and flexible to be able to provide the best customer experience to our hirers\n\t, • Interested in growing with Vivify, always looking to make things better and able to get involved in learning and development opportunities.\n\t, • Staff uniform\n\t, • Employee of the month (voucher award!)\n\t, • Full 24hr access to our confidential corporate wellbeing programme which includes free counselling sessions.\n\t, • Free staff parking\n\t, • Staff referral bonus and voucher scheme.\n\t, • School referral bonus.\n\t, • Complete the short questionnaire and apply with your CV\n\t, • We will contact you to arrange a telephone interview\n\t, • If you are successful, Vivify request and pay for an Enhanced DBS check\n\t, • Company events\n\t, • Company pension\n\t, • Referral programme\n

Senior Event and Conference Centre Technician 📍 Location: London (Onsite) 🕒 Job Type: Full-Time | Shift-based, including out-of-hours coverage 💼 Salary: Competitive, based on experience + excellent benefits package About the Role We are seeking an experienced Senior Event and Conference Centre Technician to join a prestigious global organisation based in London. This key onsite role involves leading a small team of technicians and delivering exceptional technical support across event spaces, conference rooms, and meeting facilities. You will take full ownership of live events and AV operations in high-profile spaces including auditoriums and town halls, playing a critical part in delivering flawless meetings and broadcasts using state-of-the-art technology. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys mentoring others, and is confident working directly with senior executives and stakeholders. Key Responsibilities • Lead & Support Team: Supervise and support a team of technicians, including managing rotas, training, and ensuring high team morale and performance., • Event Management: Take ownership of live events, including large-scale presentations, town halls, and executive meetings in integrated AV spaces., • AV Systems Operation: Set up and operate audio, video, and lighting systems (both digital and analogue)., • Video Conferencing: Manage VC/AC calls using platforms and hardware such as Zoom, Cisco, and Polycom – from scheduling and testing to live support and monitoring., • Equipment & Maintenance: Prepare equipment for events, carry out 1st/2nd line fixes, preventative maintenance, and liaise with the Breakfix team where required., • Client Liaison: Act as the technical point of contact for internal stakeholders, senior executives, and external contractors or vendors., • Technical Administration: Maintain records, manage tickets, and support scheduling through room booking systems and Microsoft Office tools., • Live Streaming & Recording: Support livestreaming operations when required, ensuring high production quality., • Quality Control: Ensure the optimal visual and audio presentation of all content and event delivery., • Site Coverage: Provide flexible support across other locations as needed (occasional travel outside London). What We’re Looking For • Proven experience in a senior AV or event technician role within a corporate or conference centre environment., • Strong leadership skills and the ability to motivate a team., • In-depth knowledge of AV/VC equipment and platforms (Zoom, Cisco, Polycom)., • Competency in setting up and supporting livestreams and hybrid events., • Proficiency with Microsoft Office and familiarity with AV ticketing systems., • Exceptional customer service and communication skills., • Calm under pressure with a proactive and professional approach., • Flexibility to work shifts and support out-of-hours events., • Experience in liaising with senior stakeholders and providing white-glove service., • A self-starter with excellent troubleshooting and problem-solving ability. Benefits • Competitive salary reflective of experience and seniority, • Comprehensive benefits package, • Ongoing training and professional development, • Exposure to cutting-edge AV technologies in a world-class environment 📩 Apply now and take the next step in your AV career.

Delivering all aspects of customer service including a comprehensive front of house service. Respond positively to customer queries and complaints, identifying and undertaking appropriate action. Previous customer service/front of house or administration experience.

Customer Service/Technical Administration. There are 2 parts of the role:.

Front of House & Operations Manager 📍 REGEN London – Streatham 💷 £28,000–£30,000 per year + performance bonuses 🕒 Full-time, on-site (40 hours per week) About REGEN London REGEN London is more than a gym - it’s a movement. We’re an independent fitness brand with a strong community focus, known for creating a premium yet inclusive atmosphere that makes people genuinely want to show up and train. Our Streatham club is one of South London’s fastest-growing fitness communities, offering sensational classes, industry-leading equipment, and an energy that’s unmatched. We pride ourselves on blending performance, personality, and passion - creating a space that inspires both our members and our team to keep growing. The Opportunity We’re now looking for a Front of House & Operations Manager to become a key part of our leadership team at Streatham. This is a hands-on, front-of-house–based role where you’ll be the heartbeat of the club. Leading the day-to-day operations, managing our front-of-house team, maintaining standards, and ensuring that every single member who walks through our doors experiences that signature REGEN energy. You’ll be the kind of person who thrives on responsibility, loves structure, and has a genuine passion for people. You’ll take pride in a spotless gym, a professional team, and a warm welcome for every member. What You’ll Be Doing Front of House Leadership • Lead and develop the front-of-house team, creating a strong, service-driven culture., • Manage staff rotas, shift planning, cover, and punctuality., • Ensure daily checklists and reception standards are followed consistently., • Oversee all key operational functions, including stock control, cleaning standards, and maintenance., • Manage ordering of supplies, uniforms, and consumables., • Handle sales and membership admin: new joins, cancellations, payment queries, and debt collection., • Send and respond to member emails - always in line with REGEN’s professional tone and service standards., • Be the face of REGEN London Streatham - approachable, professional, and energetic., • Handle member queries with empathy and efficiency., • Ensure the club environment always meets the highest cleanliness and safety standards., • Ensure the club remains compliant with all health and safety requirements., • Manage equipment maintenance and liaise with suppliers for repairs and servicing., • Support the club’s monthly sales targets by encouraging team sales, follow-ups, and excellent customer service., • Lead by example, to be proactive in talking to members and potential new joiners., • Work with management to implement monthly offers, campaigns, and retention strategies. Who We’re Looking For We’re looking for someone who: • Has experience in a front-of-house, admin, or customer service management role (gym, leisure, or hospitality ideal)., • Is highly organised, reliable, and self-motivated., • Has a calm, confident presence — able to manage busy periods and people with professionalism., • Is people-focused and loves working with a team., • Is a natural problem-solver who takes ownership and finds solutions quickly., • Enjoys structure but thrives in a fast-paced, high-energy environment., • Is confident with systems, email communication, and general admin processes. What You’ll Get • £28,000–£30,000 per year + performance-based bonuses, • Free REGEN London multi site membership, • Exclusive access to 100+ group classes, • Ongoing training and development opportunities, • Regular team socials and staff challenges, • The chance to be part of one of South London’s most exciting, fast-growing fitness brands Ready to Apply? If you’re someone who loves people, thrives under pressure, and takes pride in running an exceptional operation - we’d love to hear from you. Apply now with your CV and a short note about why you’d be a great fit for REGEN London.

This renown, global entertainment company who are diverse and inclusive are now looking for an experienced and inspiring floor/assistant manager to join their dynamic retail management team, based on Oxford Street, London. This retail space is all about creating experiences and memories. Looking for candidates that can start immediately working through to the end of June 2026. What you’ll do: • Lead, coach, and inspire the sales team to achieve KPIs including sales, conversion, and customer engagement., • Deliver exceptional in-store experiences through engaging service, product storytelling, and event execution., • Maintain and monitor visual merchandising standards across the shop floor, window displays, and stock areas., • Support the store’s operational excellence, including stock management, loss prevention, compliance, and administration., • Act as a role model for outstanding customer service and team collaboration. What we’re looking for: • Retail management or supervisory experience (team leadership essential)., • Strong commercial awareness and understanding of retail KPIs., • Excellent communication, coaching, and organisational skills., • Ability to deliver high standards of visual presentation., • Warm, engaging, and confident in working with customers of all ages., • Flexible and adaptable, with a professional approach. Package: Salary up to £34,000 FTE, plus great bonus. You’ll be part of a passionate, creative, and customer-focused team where no two days are the same. This is your chance to lead a store environment that delivers memorable experiences and drives results. Hours are 39 per week, flexible across Monday–Sunday, including weekends and shifts. There is a strong bonus, healthcare and dental, and free entry to the brands theme parks. If you’re an enthusiastic leader with a passion for retail, apply now to join us on a fixed-term basis until Jun 2026.

We are currently working in partnership with a Housing Association based in the East of England, who are recruiting for an Asset Surveyor on a permanent basis. The start date is dependent upon the successful candidates notice period. The salary is circa £42,000 per annum. The ideal candidate will have experience in a similar role either as an Asset or Building Surveyor working in the public sector. Duties will include (but are not limited to): • Carrying out stock condition, maintenance, and compliance surveys across domestic and commercial properties to support the Asset Management Strategy, • Conducting detailed defect analysis and investigatory inspections, diagnosing building issues such as damp, mould, disrepair, and structural defects, and advising on remediation options and costs, • Preparing specifications, tender documents, and scaled drawings (using AutoCAD or similar) to support the delivery of capital and planned maintenance works, • Administering contracts and contractor performance, including managing JCT Minor Works contracts, valuations, certifications, and compliance with agreed standards, • Managing planned and reactive maintenance programmes, ensuring timely delivery, quality workmanship, and tenant satisfaction, • Acting as the client under CDM Regulations, appointing and liaising with Principal Designers, reviewing Construction Phase Plans, and ensuring all statutory requirements are met, • Carrying out measured surveys and producing accurate floor plans to support property transactions, adaptations, and right-to-purchase applications, • Liaising with consultants, contractors, landlords, and regulatory bodies to facilitate permissions, approvals, and technical compliance, • Monitoring and analysing contractor performance, ensuring works deliver value for money, compliance, and high standards of health and safety, • Contributing to policy, procedure, and service development, promoting innovation, continuous improvement, and a strong customer-focused approach Experience required: • Minimum three years’ experience working as a Building or Asset Surveyor within housing, property, or construction, • Proven experience in contract administration and site supervision/inspection, including management of contractors and external consultants, • Experience in preparing and delivering planned maintenance programmes and capital project works, • Demonstrated ability to write accurate specifications, produce scaled working drawings, and prepare tender documentation for building and maintenance projects, • Experience in carrying out stock condition surveys, defect analysis, and HHSRS (Housing Health and Safety Rating System) assessments, particularly relating to damp and mould, • Knowledge and experience of JCT Contracts (Minor Works, Intermediate, or Measured Term) and their administration, • Experience in estimating building works costs using Schedule of Rates (SORs), • Proven track record of managing contractors, monitoring performance, and ensuring compliance with health and safety, CDM, and building regulations, • Experience working with CAD software (such as AutoCAD) for preparing drawings and plans, • Familiarity with surveying technology and property management systems for recording data, preparing reports, and maintaining accurate records Skills, knowledge and expertise required: • Carrying out property surveys, defect analysis, and HHSRS assessments, diagnosing issues such as damp, mould, and structural defects, • Preparing specifications, scaled drawings, tender documents, and cost estimates using SORs to support maintenance and capital projects, • Managing contracts and contractors, including JCT administration, valuations, certifications, and monitoring performance, • Applying knowledge of building construction, maintenance techniques, legislation, and health & safety regulations to ensure compliant and safe project delivery, • Demonstrating strong communication, customer-focused, and problem-solving skills, including liaising with stakeholders, tenants, and regulatory bodies Working hours: • 37.5 hours per week, • Monday – Friday Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

A position has arisen for a school receptionist/ administrator at an extremely well-respected outstanding secondary school in East London, starting ASAP on an ongoing temporary basis. Candidates need to have good customer service and administration skills, and ideally previous school experience. Cus