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Customer Service Advisor Location: Nuneaton Salary: 28,275 Hours: Monday to Friday, shift rota between 08:00 18:00 Role Overview: We are looking for a highly motivated Customer Service Advisor to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards. Key Responsibilities: Manage customer relationships and communication for all aspects of service and delivery. Address customer inquiries via phone, CRM systems, live chat, or instant messaging. Maintain performance metrics and complete daily tasks efficiently. Assist with customer campaigns, including order processing and stock data management. Support KPI reporting and escalate issues when necessary. Identify customer issues and contribute to service improvement initiatives. Maintain detailed documentation for customer service processes. Participate in ongoing training and professional development. Work closely with cross-functional teams to resolve queries and enhance service delivery. Adapt to business needs and support a culture of continuous improvement. Ensure compliance with health and safety policies. Requirements: Strong customer service background with the ability to manage relationships at all levels. Excellent communication and problem-solving skills. Ability to adapt to change in a fast-moving environment. Process-driven with a focus on service improvement and efficiency. Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred). Relevant customer service qualification or equivalent experience. Full UK driving license or ability to travel if required. INDL

A flexible opportunity that works around you whether you're looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m. We're still enjoying strong growth and looking for more Advisors to join our team. Our Advisors visit customers at home to advise on and measure for a wide range of products solutions. Once manufactured and delivered, they return to install for a beautiful finish every time. If this is unlike anything you've done before that's ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support – we are the experts after all. If you have a great personality, are approachable, a good communicator and care about great Service, you're already halfway there. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from the comfort of your armchair with zero commitment! Work for yourself, not by yourself : the benefits of your own local business, within a model that removes the worries: We're experts in advertising so you won't worry about finding customers Have the confidence that over 70% of customers go on to purchase from their Hillarys Advisor You can focus on outstanding Service, ensuring your customers buy, and come back time and again Flexible hours to suit your lifestyle: manage your own diary and the time you want to commit There's a reason that so many Hillarys Advisors are successful. We're just as committed as you to the partnership – that starts with a comprehensive package: Training-for-life, local business support, a plan that's built around you, and all the things you'll need to ensure a professional approach and finish from day one: All the professional and practical Training you'll ever need as you start and develop your business. Comprehensive Sales Toolkit including complete Product samples, Tablet and software Full Installation Toolkit, including all measuring equipment, and tools (including power tools) A professional image – Hillarys branded clothing, and personalised business cards & leaflets This is wrapped into a one-off investment of just £2995 and we've even got flexible ways to pay to help spread the investment. This is unquestionably the most simple and effective way to access the UK's best opportunity. On top of the points above, you'll need to hold a valid UK driving licence to get to customers locally. To find out more complete the application form online, join one of our 45-minute Discovery sessions and learn about how good a fit Hillarys could be for you? TPBN1_UKTJ

BENEFITS OVERVIEW FOR EMPLOYEES Can be fully remote for people living outside of a commutable distance of the office 25 days annual leave birthday off, rising to 27 days after 2 years and 28 days after 5 years (Not including Bank Holidays) Healthinsurance options Profit share Generous contributory