Patient Receptionist
25 days ago
Portsmouth
NHS Salary Band: Band 2 24465 per annum Hours per week: Full time 37.5 hours per week Contract Type: Permanent Working for our organisation Do you have a keen interest in customer service Would you like to be the face for patients and service users Do you get job satisfaction from helping people We are currently looking for a receptionist to join our Patient Reception Team based at Queen Alexandra Hospital. If you can work under pressure to high standards have excellent interpersonal and communication skills and can deliver a high quality of care in a busy professional environment we would like to hear from you! The opportunity If you are interested in a role in administration or looking to start your career in the NHS then join our friendly Reception team supporting the needs of the public and making a real difference! We are looking for you to be a highly motivated and enthusiastic person with a high level of attention to detail. It is essential that you are confident calm and have an empathetic approach while being able to communicate effectively. This role is within a busy dynamic and changing environment where no two questions are the same. You should have a strong understanding of confidentiality and data protection. You will be working collaboratively alongside your Reception colleagues to ensure that all service-users are welcomed in a professional manner. You will also be managing the calls and visitor activity coming into the building and providing a comprehensive confidential reception and administrative service. As well as providing support to maintain the operational function of the building there will be opportunities to assist the Team Administrators with general administration tasks. Full training will be provided. You will be part of a supportive team operating on an 11-week rota ensuring our reception areas are covered 24/7 including weekends bank holidays and return we offer enhancements on shifts worked on the week and during unsociable hours after 8pm. Please see example shift patterns below: • Early shift: 7am to 3pm, • Day shifts: 8am to 4pm 9am to 5pm, • Late shift: 3pm to 11pm, • To be the first point of contact and provide customer assistance to patients carers and business visitors to the Trust., • Recognise peoples needs for alternative methods of communication and respond accordingly., • Respond to enquiries by telephone and in person in a courteous professional and informed manner., • React calmly in high emotional situations always showing empathy and compassion., • In the absence of portering staff reception staff will be expected to take patients in wheelchairs to the appropriate area., • Data entry for example: accessing the Trusts Patient Centre system to accurately record the admission transfer and discharge of patients or entering feedback from patient surveys., • Access the Patient Care system to answer patient related queries. NHS Salary Band: Band 2 24465 per annum Hours per week: Full time 37.5 hours per week Contract Type: Permanent Working for our organisation Do you have a keen interest in customer service Would you like to be the face for patients and service users Do you get job satisfaction from helping people We are currently looking for a receptionist to join our Patient Reception Team based at Queen Alexandra Hospital. If you can work under pressure to high standards have excellent interpersonal and communication skills and can deliver a high quality of care in a busy professional environment we would like to hear from you! The opportunity If you are interested in a role in administration or looking to start your career in the NHS then join our friendly Reception team supporting the needs of the public and making a real difference! We are looking for you to be a highly motivated and enthusiastic person with a high level of attention to detail. It is essential that you are confident calm and have an empathetic approach while being able to communicate effectively. This role is within a busy dynamic and changing environment where no two questions are the same. You should have a strong understanding of confidentiality and data protection. You will be working collaboratively alongside your Reception colleagues to ensure that all service-users are welcomed in a professional manner. You will also be managing the calls and visitor activity coming into the building and providing a comprehensive confidential reception and administrative service. As well as providing support to maintain the operational function of the building there will be opportunities to assist the Team Administrators with general administration tasks. Full training will be provided. You will be part of a supportive team operating on an 11-week rota ensuring our reception areas are covered 24/7 including weekends bank holidays and return we offer enhancements on shifts worked on the week and during unsociable hours after 8pm. Please see example shift patterns below: • Early shift: 7am to 3pm, • Day shifts: 8am to 4pm 9am to 5pm, • Late shift: 3pm to 11pm, • To be the first point of contact and provide customer assistance to patients carers and business visitors to the Trust., • Recognise peoples needs for alternative methods of communication and respond accordingly., • Respond to enquiries by telephone and in person in a courteous professional and informed manner., • React calmly in high emotional situations always showing empathy and compassion., • In the absence of portering staff reception staff will be expected to take patients in wheelchairs to the appropriate area., • Data entry for example: accessing the Trusts Patient Centre system to accurately record the admission transfer and discharge of patients or entering feedback from patient surveys., • Access the Patient Care system to answer patient related queries.