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  • Food & Beverage Manager - Locke at Broken Wharf
    Food & Beverage Manager - Locke at Broken Wharf
    hace 6 horas
    Jornada completa
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Manager to join our team in Locke at Broken Wharf in London The role. Are you a natural leader? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager you’ll make sure guests feel genuinely special – from the moment they book to the moment they leave our F&B spaces IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING: Service Delivery Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs. Be an SME is your required area and look to help create a knowledge culture in F&B. Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services. When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Implement relevant cost control measures while maintaining a premium guest experience. Team work Understand and embody the edyn values Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit Be objective, fair, ethical, and consistent Financial F&B Accountability Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. · Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development IN THIS ROLE YOU WILL NEED THE FOLLOWING; Experience Education: · A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience: Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. A track record of providing exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management Skills: The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front. Excellent people management skills, with a proven track record of developing teams. Advanced knowledge of food and beverage systems and service delivery. Strong analytical, decision-making, and problem-solving abilities. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.

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  • Event Assistant
    Event Assistant
    hace 8 días
    £15–£18 por hora
    Jornada parcial
    London

    Assistant Studio Manager — Evenings & Weekends Splatter Room Studio | Archway, North London We're looking for a confident, experienced assistant manager to join the team at Splatter Room Studio - a paint splatter art experience venue based in Islington Studios, Archway. We're a young, creative business with kindness at our core, and we're growing fast. The Role This is a hands-on assistant management role, but at weekends you'll be the most senior person in the studio - responsible for the day, the team and the guest experience from open to close. Working within the framework set by the studio founder, you'll prepare the studio for the day's bookings, manage a team of 1–4 runners, and lead every session with confidence and warmth. On a busy weekend you could have up to 80 people through the doors, from young children to large groups — so we need someone experienced, responsible and unflappable. This isn't a role for someone who needs constant direction. You'll be trusted to hold the studio, support your team and make good decisions on your feet. What You'll Be Doing • Taking responsibility for the studio on weekend days from prep through to close, • Briefing and managing a small team of junior runners, • Running paint splatter sessions and birthday parties for groups of all ages, • Delivering short, engaging demonstrations to guests, • Being the face of the business — warm, confident and professional, • Making sure every guest leaves happy, looked after and proud of what they've created, • Keeping the day running on time and the studio looking its best, • Supporting weekday evening sessions alongside the founder and senior team Hours The studio is open 10am–8pm on Saturdays and 10am–6pm on Sundays, with some prep time either side. Your hours will vary depending on the day's bookings. To start you'll work every weekend, moving to every other weekend as the team grows, with shorter half days on alternate weekends. Some weekday evenings will also be available. Over the summer there may be additional hours supporting our summer camps. We're a start-up and we're still finding our rhythm - we need someone who's comfortable with a degree of flexibility as we grow and settle into our schedule. What We're Looking For • Solid experience in events, hospitality or experiences - you know how to run a busy day and keep everything on track, • Confident managing groups of the public including children and families, • Experienced leading junior staff and getting the best out of a young team, • Responsible and trustworthy - someone we can rely on to hold the studio solo at weekends, • A natural communicator who can present to a room and put people at ease, • Calm under pressure - weekends can be high turnover and intense, and we need someone who doesn't flap, • Personality, warmth and a genuine love of creative experiences, • Flexible and adaptable - we're a new business and things move fast, • An enhanced DBS check is desirable but not essential - we can support the application process for the right candidate What We Offer • Genuine responsibility and autonomy from day one, • A fun, creative place to work with a brilliant team, • A supportive culture where junior staff are nurtured and developed, • The chance to grow with an exciting new business from the ground up, • Additional summer hours available for the right person, • Hourly rate is £15 - £18 per/hour depending on experience About Splatter Room Studio We're a paint splatter art experience venue where people come to get messy, get creative and have the time of their lives. From kids' birthday parties to hen dos, corporate team builds to date nights - we run it all. We're based in the creative community of Islington Studios in Archway and we're just getting started. If you've got the experience, the personality and the confidence to hold the fort and help us build something brilliant - we'd love to hear from you.

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  • Barista
    Barista
    hace 12 días
    £14–£16 por hora
    Jornada completa
    London

    Ginger & White is an independent café in the heart of Hampstead. We're known for the very best coffee, delicious food, warm service and a loyal community of regulars who visit us every day. We're looking for a talented Barista to join our friendly team. We are looking for someone who genuinely enjoys looking after customers, remembering names, learning favourite orders and helping create the atmosphere that makes our café extra special. Role: Preparing consistently excellent coffee using specialty coffee from Square Mile Coffee Roasters Maintaining high coffee standards throughout the day Greeting customers warmly and creating a welcoming atmosphere Learning the menu and confidently answering customer questions Serving food and drinks with care and attention to detail Keeping the coffee station clean, organised and fully stocked Assisting with opening and closing duties Working closely with the kitchen and front of house team Maintaining excellent food safety and hygiene standards Looking for: Previous barista experience Passion for specialty coffee Friendly, positive and energetic personality Strong communication skills Ability to stay calm under pressure during busy periods Reliable, punctual and organised A love of customer service Bonus for: Experience in latte art Experience in a busy café environment Knowledge of alternative milks and coffee origins Experience with table service What We Offer: Competitive pay Service Charge Staff food and drinks while on shift Employee discounts Ongoing coffee training Opportunity to grow within the business A supportive team environment The chance to work in one of Hampstead's most loved independent cafés To apply, please send your CV and a short note telling us why you'd love to join the Ginger & White family.

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  • Chef/Front of house
    Chef/Front of house
    hace 24 días
    Jornada completa
    London

    Join nook! We are seeking passionate and skilled individuals to join our team as Smash Burger Chefs and Front of House Staff. You will be essential in creating exceptional smash burgers and delivering an outstanding customer experience in our fast-paced and exciting kitchen environment. Your Responsibilities: • Prepare and cook premium smash burgers to consistently high standards., • Master the unique smash technique to achieve the perfect crust and flavour., • Maintain high standards of food quality, presentation, and portion control., • Ensure strict adherence to food hygiene and safety standards at all times., • Manage grill station setup, stock rotation, and cleaning duties., • Work efficiently and effectively during busy service periods., • Support the wider kitchen team to ensure seamless operations. What We’re Looking For: • Previous experience as a burger chef, grill chef, line cook, or a similar role., • Alternatively, experience in a front of house position., • We also welcome candidates with a strong passion to learn, even without prior experience!, • Knowledge of food safety and kitchen hygiene procedures., • Ability to thrive under pressure in a fast-paced setting., • Strong attention to detail and a genuine pride in producing quality food., • A positive attitude, reliability, and a collaborative team spirit., • A passion for burgers and the vibrant street food culture. Experience is valued, but a keen desire to learn and grow within our team is equally important!

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