Amazon logistic jobs in United Kingdom

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

Job Summary: We are seeking a dynamic and results-driven Business Development Executive to join our e-commerce team. The ideal candidate will be responsible for driving business growth by identifying new opportunities, building strategic partnerships, and expanding our online sales channels. You will work closely with marketing, sales, and operations teams to enhance our e-commerce presence and maximize revenue. Key Responsibilities: 1. Business Growth & Strategy: Identify and pursue new business opportunities in the e-commerce space (marketplaces, D2C, B2B, etc.). Develop and implement strategies to increase sales, market share, and customer acquisition. Analyze market trends, competitor activities, and customer behavior to optimize business performance. 2. Partnership & Vendor Management: Establish and maintain relationships with key e-commerce platforms (Amazon, Flipkart, Shopify, etc.). Negotiate deals with suppliers, distributors, and third-party sellers to expand product offerings. Collaborate with digital marketing teams to drive traffic and conversions. 3. Sales & Revenue Generation: Manage and grow existing accounts while acquiring new clients. Set and achieve sales targets, KPIs, and revenue goals. Develop pricing strategies, promotions, and discounts to boost sales. 4. Operations & Process Improvement: Work with logistics and supply chain teams to ensure smooth order fulfillment. Optimize product listings, SEO, and catalog management for better visibility. Monitor inventory levels and coordinate with vendors to prevent stockouts. 5. Analytics & Reporting: Track performance metrics (conversion rates, AOV, customer retention) and generate reports. Use data-driven insights to refine business strategies. Qualifications & Skills: Bachelor’s degree in Business, Marketing, or related field. 2+ years of experience in e-commerce business development, sales, or digital marketing. Strong knowledge of Amazon Seller Central, Shopify, WooCommerce, or other e-commerce platforms. Excellent negotiation, communication, and relationship-building skills. Analytical mindset with proficiency in Google Analytics, Excel, and CRM tools. Self-motivated, target-driven, and adaptable to fast-paced environments. Preferred (Bonus Skills): Experience in marketplace management (Amazon FBA, Flipkart, eBay, etc.). Knowledge of PPC advertising, SEO, and social media marketing. Familiarity with dropshipping, affiliate marketing, or wholesale e-commerce. Benefits: Competitive salary + performance-based incentives. Flexible work options. Career growth opportunities in a rapidly expanding e-commerce business.

Location: Wembley, London Job Type: 6-month contract with potential to go permanent - full or part time Salary: Competitive, based on experience We are seeking a highly analytical, creative and commercial Amazon Specialist to lead the researching, sourcing and pricing for our private-label products on Amazon. The ideal candidate will have around two-years’ experience in researching and proposing product ideas for Amazon platform based on commercial analysis and using tools such as Helium. Experience in managing suppliers and overseeing product/brand lifecycle is a huge plus. This is an exciting, new role and critical to helping TDUK bring quality, in-demand products to market to build profitable and credible brands and achieve our growth ambitions. KEY RESPONSIBILITIES Product Research & Sourcing: - Conduct in-depth market research to identify trending and profitable products for private labelling across multiple product categories including but not limited to Home, Garden, Wellbeing, Health and more. - Well versed in using Helium to analyse and test product ideas to put together the product ranges to create high performing, premium brands. - Work collaboratively with agencies and Ecommerce teams to understand performance of existing products to help inform supply, product ideas and new/different ranges. - Evaluate manufacturers and suppliers including their product ranges, materials, pricing etc. - Helping to negotiate pricing, MOQs (Minimum Order Quantities), lead times, and payment terms with suppliers to optimize cost-effectiveness and quality Pricing & Profitability Analysis: - Develop and implement a competitive pricing strategy based on market trends, competitor pricing, and consumer demand. - Create budget and cost analysis to ensure healthy profit margins taking into account product price, campaign advertising costs and competition in the market. - Report on performance against forecast to understand success of individual products, product ranges and the brand as a whole. Buying & Procurement: - Maintain robust supplier networks including nurturing strong relationships to ensure consistent quality and timely delivery. - Work with third-party logistics providers to coordinate product shipments and inventory management. - Ensure compliance with Amazon FBA policies, safety regulations, and retail requirements. Amazon & Retail Strategy: - Collaborate closely with agencies and ecommerce specialists to optimize product listings with high-converting copy, images, and A+ content. - Ensure all products meet the requirements for Amazon FBA, Seller Central, and third-party retail channels. SKILLS & EXPERIENCE Essential - Minimum 1 year experience in Amazon FBA private labeling. - Strong analytical skills with expertise in market research tools (e.g., Helium 10, Jungle Scout, Keepa, or DataDive). - Knowledge of pricing models, competitor analysis, and margin optimization - Proficiency in Excel, Google Sheets, or financial modeling tools. - Self-motivated, detail-oriented, and able to work independently in a fast-paced environment Desirable - Familiarity with Amazon Seller Central, FBA logistics, and compliance regulations. - Supplier relationship management skills - Developing and building brands across multiple product categories - Experience with retail distribution and wholesale buying is a plus ________________________________________ Why Join Us? - Be part of an exciting and fast-growing private-label brand. - Opportunity to drive results and lead in an ambitious environment. - Potential to go permanent and build your own team. - Influence the direction of the company – not be a cog in the system. - Performance-based bonuses.