3rd Line Support Engineer
2 days ago
Manchester
Our client, urgently needs a really strong, 3rd line Support Engineer for their End User Support team. Requirements for 3rd line / Escalation Engineer • 3 to 5+ years’ experience in 3rd Line / Infrastructure support, preferably some time spent within an MSP environment., • Strong Microsoft 365, Entra ID and Azure knowledge., • Strong Windows Server, Active Directory, DNS, DHCP and Group Policy experience., • Good networking knowledge including TCP/IP, VPNs, firewalls and VLANs., • Experience with Hyper-V and/or VMWare virtualisation., • Experience supporting and troubleshooting Citrix DaaS / Citrix Virtual Apps and Desktops environments., • Good PowerShell scripting and automation skills., • Experience with SQL Server administration and troubleshooting desirable., • Strong understanding of backup, disaster recovery and security technologies., • Strong troubleshooting and problem solving skills., • Excellent customer-facing and communication skills., • Ability to work closely with AMs, Project Managers, Service Delivery and customer IT teams. Desirables (or willing to work towards) • Strong experience delivering Professional Services projects, migrations and technical implementations., • Experience working with Professional Services organisations, particularly accounting, legal or other regulated environments, • Understanding of the specific technology, security, compliance and confidentiality requirements of accountancy and legal firms., • Ability to produce technical designs, implementation plans, migration plans and documentation., • Experience taking projects through discovery, design, implementation, testing and handover to BAU., • Ability to work independently and manage multiple technical projects and priorities., • Strong commitment to documentation, standards and delivering supportable solutions., • Ability to conduct technical discovery, identify risks and technical debt, and recommend appropriate solutions., • Relevant Microsoft, Citrix, VMware or ITIL certifications desirable. So, Who are we? We are the UK's fastest growing MSP. We have grown significantly from 30 to over 170 staff by a dynamic combination of organic growth through business wins to M&A. Seeking Engineers who live and breath Technology. It is NOT "just a job" to you. People who love problem solving, delivering solutions to customers and are passionate about technology as a business enabler. Hybrid working - 50% working from home 50% working from our Manchester office. Team spirit and a sense of togetherness to aid learning and peer support, is very important to us, so those wishing for fully remote only - Sorry, you are not for us