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  • Recepcionist
    Recepcionist
    3 days ago
    Full-time
    London

    Citadines Trafalgar Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist, we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving • £26248.00 per annum

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  • Reception Supervisor
    Reception Supervisor
    3 days ago
    £18–£20 hourly
    Full-time
    London

    Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We’re searching for a passionate Assistant Reception Manager. This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands. Benefits & rewards: • 50% staff discount for you and up to 3 friends when you dine in our restaurants., • Celebrate career anniversaries, with a gift voucher to dine in our restaurants., • Career Development and Training, including Apprenticeships., • Extra holiday allowance for length of service, up to 5 extra days after 5 years., • You can take your Birthday as a day off - Guaranteed!, • Cycle to Work Scheme., • Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Reception Manager: • To assist the Reception Manager in the building of an efficient department, by taking an active interest in the employees’ welfare, safety and development., • To assist the reception team in providing all staff with on-going service standards training as well as food and beverage product knowledge., • To supervise other receptionist, ensuring that the correct standards and methods of service are maintained., • To strictly adhere to the department’s operational budget and ensure that all costs are controlled and expenditure approved., • To attend training and meetings as required by the Reception Manager., • To conduct and contribute to regular departmental communications meetings., • Manage the reception desk and the flow of service into the restaurant in the Managers absence About you: • You have 1 years + experience in this position, • Solution-driven individual able to work under the pressure of peak service, • You love to wow guests with exceptional service, • You have excellent English language skills, • You are friendly and professional with plenty of charisma and flair About us: We know how to have a good time – we love what we do. The key ingredient to our success is our dedicated, talented people – and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way.

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  • Sales Manager
    Sales Manager
    3 days ago
    Full-time
    London

    We are seeking an experienced and confident Sales Manager to become part of our Team at The Ascott Hospitality UK. Please note this position is on a one year fixed term contract. You will report to the Director of Sales, managing a portfolio of accounts and maintaining relationships with new businesses and established clients, to support the wider business targets. As Sales Manager you will be responsible for: Independently managing and growing a portfolio of targeted relocation and serviced apartments, booking agency accounts to achieve the maximum market share and profitability from those accounts, by implementing a detailed account management process Organising and implementing regular client activities to cement the relationship with existing accounts, in accordance with the set objectives Maintaining current knowledge of the economic environment using competitive intelligence Acting as a sales champion to initiate a sales plan and ensuring your targeted property achieves total room revenue Complying with sales and price policy defined by the group when making proposals in order to promote the high profit price scales Working with Revenue team, Residents Managers and Sales team to identify the needs for Ascott UK, and confidentially proposing and communicating the solutions to the team Being an active and strong advocate in the wider commercial function of the business, identifying new client opportunities, participating in client pitches and promoting the Ascott Hospitality by attending tradeshows, events and networking opportunities Supporting and undertaking projects to drive new business opportunities (RFP, Trade Shows, Sales Campaigns, Sales Trips) Proactively identifying, targeting and winning new accounts for the Ascott properties via a structured pipeline process Completing monthly sales reports and ensuring the sales management system is updated correctly to comply with procedures. To be successful in the role of Sales Manager, we require: At least 3 years experience within a Sales environment A degree in Hospitality, Business or International Business Excellent organisational and time management skills Proven communication and negotiation skills This is your opportunity to be part of our team as a Sales Manager. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Sales, Customer Focus, Communication Skills, Problem Solving

    Immediate start!
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  • Temporary technicians
    Temporary technicians
    11 days ago
    £16–£18 hourly
    Full-time
    Borehamwood

    We've invented a new technology to produce on-demand vinyl records and built a web platform for music creators to create and sell their products worldwide via our store at zero cost. We partner with leading record labels, streaming services, digital providers, distributors, and iconic global artists to build a global solution for physical media, but most importantly, we give small and emerging artists frictionless access to offer vinyl and CDs to their fans through our innovative solution and planned production/fulfilment centres in Europe, the USA, and Asia. We’re looking for 1-2 temporary technicians/operatives to support our existing team with assembly and basic installation work. The initial work will involve assembling components alongside or under the supervision of our in-house engineers. Role overview: Title: Temporary Electrical / Installation Technician (or Assembly / Installation Operative) Location: Borehamwood, North London Start: Week commencing 16th of February • Duration: Initially 1 week, with the possibility of extending, • On-site, full-time during that period Key skills/experience: • Practical, hands-on background in: Mechanical assembly., • Basic electrical wiring (cable routing, connectors, simple panel/machine wiring)., • Comfortable working from instructions and guidance., • Tool-confident (basic electrical and mechanical hand tools)., • Health & safety aware, comfortable in a workshop / industrial environment., • Any electrical background (e.g. Electrical Mate / Improver level) is a plus, but not essential.

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  • Senior Maintenance Technician
    Senior Maintenance Technician
    4 days ago
    Full-time
    London

    Citadines South Kensington London is seeking a confident Senior Maintenance Technician to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. The Senior Maintenance Technician will be responsible for the smooth running of the Maintenance Team, implementing effective preventative and routine maintenance inspections under the guidance of the Residence Manager. As our Senior Maintenance Technician, you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Maintaining and repairing all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Maintaining and repairing heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when require Being responsible for external contractors visiting site for PPM or reactive works and reporting back to the Residence Manager daily of progress or works complete Effectively dealing with guest requests in a timely and efficient manner, communicating with other departments when necessary To be successful in the role of Senior Maintenance Technician, we require: At least 2 years experience in a supervisory role within Maintenance Good knowledge of basic electrical, plumbing and carpentry Good understanding of general Health & Safety and fire safety Creativity and confidence to find solutions to everyday challenges Clear understanding of a propertie's key plant equipment and functions A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Senior Maintenance Technician. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Multitasking, Organisation Skills, Attention to Detail, Technical Skills, Customer Focus, Team Work, Communication Skills, Problem Solving

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  • Bar Supervisor
    Bar Supervisor
    17 days ago
    Full-time
    London

    Welcome to The Ivy Asia Chelsea, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights. We’re searching for a dynamic Bar Supervisor to join our team and become part of something special. Benefits & Rewards: Competitive Industry pay (Hourly + Tronc) A Management Career Development Program, which includes online and practical assessments. Extra holiday allowance for length of service, up to 5 extra days after 5 years. 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries with a gift voucher to dine in our restaurants. You can take your Birthday as a day off - Guaranteed! Refer and Friend Bonus Access to discounts on 100s of retailers, health, entertainment, travel & more Guaranteed 20 hours minimum contract Key elements of your role as Bar Supervisor: You will oversee bar operations in the absence of the Bar Manager. Bar Supervisor responsibilities include managing stock, serving guests, placing stock orders, and ensuring product quality. You will assist in the training of all employees, ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner. They make sure customers receive the best service possible, upholding a constant level of staff productivity. About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player. The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

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  • Marketing Manager
    Marketing Manager
    2 months ago
    £51000–£55000 yearly
    Full-time
    London

    Role Overview SFASHION LTD, a UK-registered fashion and luxury business operating from London and trading under the brand Annilux, operates within the luxury fashion sourcing, distribution, and personal shopping sector, serving international markets with a particular focus on Asia. Within this business context, the UK Marketing Manager is responsible for brand positioning, marketing strategy development, platform partnership management, and cross-border market coordination within the UK and European legal and commercial framework. The role is strategy-led, with a strong focus on partnership management and compliance, and supports the Company’s international business development, particularly in relation to the Chinese market. Key Responsibilities • Develop and implement Annilux’s overall brand strategy across the UK and global markets, • Coordinate Annilux’s content across international channels, including the company website, social media platforms, and partner-led marketing activities, • Research target markets, particularly Mainland China and other Asian markets, analysing customer behaviour, consumer trends, and luxury purchasing preferences, • Prepare monthly and quarterly market analysis reports and provide recommendations for strategic optimisation, • Act as the company’s primary external point of contact in the UK for marketing collaboration and brand promotion purposes;, • Manage relationships with international luxury e-commerce platforms, such as NET-A-PORTER and MR PORTER, • Liaise with platform Personal Shopping Teams to support client introduction and order execution processes, • Work collaboratively with internal execution teams or external partners to continuously optimise the customer experience, • Plan and execute marketing campaigns, taking responsibility for the design and production of marketing content and promotional materials, and oversee their distribution across relevant channels to ensure brand consistency and regulatory compliance Who We Are Looking For • Proven experience in marketing management, with responsibility for brand positioning and marketing strategy development, • Strong understanding of the luxury fashion or premium consumer sector, • Experience managing international marketing activities across multiple channels, including websites, social media, and partner-led campaigns, • Demonstrated ability to conduct market research and analyse consumer behaviour, particularly in relation to Mainland China and other Asian markets, • Experience working with global luxury e-commerce platforms or platform-based partnership models, • Ability to manage external partnerships and act as a primary point of contact for business and collaboration matters, • Experience planning, executing, and overseeing marketing campaigns and promotional activities, • Capability to ensure brand consistency and regulatory compliance across all marketing outputs, • Fluency in Chinese (Mandarin) and strong cross-cultural communication skills, • Ability to operate independently within a small team environment and take ownership of marketing functions

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