Night Shift Leader - Burton upon Trent
17 hours ago
Burton-on-Trent
Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football. This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton. Be part of a high preforming team, creating a home from home for our leisure guests, world class sport teams and corporate clients. When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks. In addition we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acers of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! We can offer you.... • Hourly Rate of £13.05 on a 39 hours a week contract, • Free and healthy meals when on duty, • Grow your Career- Personal Development programmes designed to support you at every step of your career, • A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets), • Team Member Referral Program, • High street discounts: with Perks at Work, • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days), • Discounted dental and health cover, • Free Parking, • Subsidised Taxi Scheme, • Guest Experience Day after successfully passing probation • Occupy the hotel lobby and other public areas, • Represent the Night Manager, when absent, • Act in accordance with all security and emergency procedures and manage the instigation of these, as required, • Ensure that all Guest complaints are managed, recorded and resolved promptly, • Support the Night Auditor with all Front Desk and accounting related duties, • Produce nightly reports, as required, • Inform Departments of special requests, early/late departures, room changes and other Guest requests, • Maintain good communication and work relationships in all hotel areas, • Act in accordance with fire, health and safety regulations and follow the correct procedures when required, • Positive attitude and good communication skills, • Commitment to delivering a high level of customer service, • Excellent grooming standards, • Previous experience supervisory experience, • Knowledge of the hospitality industry