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Customer Service Administrator job Richmond - product-based business - £26,000 plus bonus and commission Your new company A well-established player in the entertainment and manufacturing sector is quietly on the lookout for a talented Parts & Customer Service Administrator. With a strong reputation for innovation and a collaborative team culture, this organisation offers a dynamic environment where your skills will be valued and your growth supported. This role is a permanent position based in the heart of fashionable Richmond and is a permanent role based fully on-site, 5 days a week, Monday to Friday, with excellent opportunities for long-term development. Your new role This is a hands-on, multi-faceted role within a busy customer service department. You’ll be the go-to person for managing orders, liaising with suppliers, and supporting both internal teams and external clients. From chasing delivery dates to resolving invoice queries, your day-to-day will be varied, fast-paced, and rewarding. Key responsibilities include: • Handling inbound calls and emails, • Processing sales and purchase orders, • Sending updates and technical information to customers, • Managing pro forma invoices and chasing payments, • Coordinating with suppliers and engineers to ensure accurate parts ordering, • Generating reports and maintaining inventory records, • Strong initiative and ability to work independently, • Excellent communication and relationship-building skills, • High attention to detail and organisational prowess, • Comfortable juggling multiple tasks in a busy environment, • Quick to learn new systems and technologies, • A flexible, solutions-focused mindset, • Experience using Excel and Outlook If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4718877