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The Castle, Harrow-on-the-Hill is looking for an Assistant General Manager to help lead our team. We serve a menu of fresh, seasonal dishes made from quality ingredients. Our food is unpretentious, rustic, accessible but made with love, care & attention to detail. Alongside this we have a carefully curated list fine wines, craft beers, artisan spirits, bespoke cocktails & a fantastic reputation for cask ale. Good, old fashioned hospitality is at the centre of everything we do. You will be required to assist with all aspects of the day to day running of the pub, with full site responsibility in the absence of the GM. You will be a key voice in strategic planning & development as this historic pub enters a new era. You will be given the opportunity to have real autonomy over the aspects of the business you feel most passionate about. This is a full time position, working a rota of 48 hours per week. We offer an initial package of up to 36k for the right candidate, based on experience. There will be a performance related bonus scheme attached as we want you to share in the success of the business. We have ambitions to expand the business so there will be opportunities to grow with us. Job Types: Full-time, Permanent Pay: £32,000.00-£36,000.00 per year Additional pay: Bonus scheme Benefits: Company pension Discounted or free food Employee discount Experience: Bar management: 3 years (preferred) Hospitality: 5 years (preferred)

This job carries 5 main roles: Property Marketing Campaigns: Develop and manage targeted campaigns for property listings. This involves creating visually appealing and informative materials for each property (photos, videos, virtual tours) to attract prospective buyers or tenants. They will also collaborate with agents to highlight unique selling points. Social Media Management: Oversee the agency's social media platforms by posting regular updates, property highlights, client testimonials, and industry trends. The aim is to engage the audience, increase brand awareness, and generate leads through platforms like Instagram, Facebook, and LinkedIn. Content Creation & SEO: Produce blog posts, newsletters, and website content that informs clients about market trends, tips for buyers and sellers, and insights into the local real estate market. They’ll optimize content for search engines to improve visibility and attract organic traffic to the website. Client Outreach & Lead Generation: Implement strategies to attract and retain clients, including email marketing campaigns, special offers, and targeted ads. This involves tracking leads, analysing client feedback, and ensuring communication that converts prospects into clients. Market Research & Competitive Analysis: Conduct regular research on market trends, pricing, and competitor activities. This will help refine marketing strategies, identify opportunities for business growth, and ensure that the agency’s offerings are competitive and appealing to potential clients.

Key Responsibilities: Team Supervision & Training: Recruit, train, and manage customer service staff in both the post office and retail sections. Foster a customer-first environment to maintain high standards of service. Customer Service Excellence: Ensure all customers experience friendly, accurate, and efficient service from greeting to checkout. Address escalated inquiries and customer concerns with professionalism and empathy. Operational Management: Post Office: Oversee mail and package processing, ensuring accuracy and compliance with postal guidelines. Training will be provided on all post office procedures. Retail Supermarket: Supervise cashier operations, merchandising, and inventory levels, ensuring the store is organized, stocked, and visually appealing. Sales & Customer Retention: Develop strategies to enhance customer satisfaction, loyalty, and retention. Identify opportunities for upselling and promoting additional products and services. Process Optimization: Identify and implement improvements in customer service processes across both post office and retail functions, focusing on efficiency and reducing wait times. Safety & Compliance: Ensure adherence to company policies and regulatory requirements, including cash handling, security protocols, and health and safety standards. Reporting & Analytics: Monitor and report on customer service performance, analyzing data to identify trends and inform decision-making. Qualifications: Experience: 2-4+ years in a management or supervisory role in customer service, ideally within a retail or related field. (No prior post office experience is required; full training will be provided.) Education: High school diploma or equivalent (Bachelor’s degree in Business or related field is a plus). Skills: Strong leadership and team management skills Excellent communication and interpersonal abilities Organized, detail-oriented, and efficient Proficiency with point-of-sale (POS) systems and customer service technology Conflict resolution and problem-solving capabilities Personal Attributes: Customer-focused and passionate about delivering high-quality service Calm and professional under pressure, able to manage a busy environment Adaptable and quick to learn new processes and procedures Benefits: Competitive salary Employee discounts in-store Health and wellness benefits Paid time off and holidays Opportunities for training and career development About VY Trader LTD: At VY Trader LTD, we are dedicated to enhancing your everyday life with a diverse range of quality products. Operating across multiple sectors, we’ve built a reputation for delivering value, convenience, and customer satisfaction. Whether you’re shopping for household essentials, premium stationery, or stylish homewares, we strive to offer you the very best in every category. Equal Opportunity Employer VY Trader LTD is an equal opportunity employer, committed to fostering an inclusive and welcoming workplace for all team members. Application Instructions: To apply, please submit your resume and a cover letter detailing your relevant management experience and interest in the role. This description reflects the essence of VY Trader LTD, aligning with your brand’s commitment to quality and customer satisfaction across sectors. Job Type: Full-time Pay: £33,000.00-£39,000.00 per year Benefits: Company pension Employee discount Store discount UK visa sponsorship Schedule: 10 hour shift 12 hour shift Every weekend Flexitime Weekend availability Work Location: In person Expected start date: 02/01/2025

Overview: We are seeking a skilled and creative Chef to join our team at a vibrant restaurant in the heart of the city. The successful candidate will have a passion for delivering exceptional culinary experiences and leading a team in a fast-paced kitchen environment. ** Duties and Responsibilities:** - Manage and supervise kitchen staff's activities, guide, and train them. - Be a leader and single point of contact for management for the kitchen related affairs. - Prepare and cook a range of dishes as set out in the restaurant menu. - Prepare delicious, hygienic, and healthy food according to business principles of Restaurant. - Introduce an exciting dish of the month at the beginning of every month to keep our customer interested. - Prepare special dishes for special occasions. - Maintain the taste & quality of dishes which are prepared daily to ensure regular customers are satisfied. - Carry out month-end food stock taking. - Manage day-to-day ordering of food for a section in line with the UK purchasing guidelines. - Ensure food prepared is of highest possible standards. - ·Controlling portion sizes in accordance with food specifications. - Make food according to standard recipes, portion yields and within agreed time limits and minimum wastage. - Deal with food complaints efficiently ** Skill/experience/qualifications:** - Relevant experience in a similar role - Strong understanding of food safety regulations - Relevant work experience as Chef in Indian Restaurant