Retail Account Manager - Home Fragrance
21 days ago
Smallfield
Role: Permanent and on-site Hours: Full time, 8.30am – 5pm. We are looking for someone with demonstrated Key Account Management experience working on own label / bespoke product with Key, Volume or FMCG retailers. Creating market leading products and providing exceptional service is so key for this business, so you will be highly commercial and a natural relationship builder at all levels. This is an exciting opportunity to join a great company where there is always lots of opportunity for progression. Key responsibilities include: · Responsibility for managing key and strategic accounts, building strong, positive working relationships · Getting to know your accounts in depth in order to fully understand their market and business needs · Attending meetings with key retailers, representing the brand and ensuring expectations are not only met but exceeded · Ensuring any specific labelling / packaging requirements are communicated in a timely manner to the wider business to aid swift and accurately delivery · Critical path management to ensure key dates are met for your accounts · Managing and mentoring the Sales Support Team, including onboarding, training, workload management and development · Potential for domestic and international travel Skills & experience required: · Experience working with consumer products · An excellent communicator with strong written and verbal English, and a natural ability to form good working relationships at all levels of seniority, both with internal teams and external partners · Highly commercial, with the ability to manage complex accounts with high volumes and SKU counts · A customer-centric approach and desire to provide outstanding customer experience is a must · Strong understanding of forecasting and report analysis, with fantastic attention to detail