Support Adviser
3 days ago
Guildford
đ Weâre Hiring: eProcurement Support Adviser đLocation: Guildford Office (Hybrid) Weâre looking for an eProcurement Support Adviser to deliver highâquality technical and user support for our cloudâbased procurement platform, Pi, with a primary focus on Ireland and its local ways of working. If youâre methodical, serviceâdriven, confident working with data, and enjoy helping users and suppliers get the best out of a system, this is a great opportunity to build your career in procurement operations and eProcurement support. đź About the Role The eProcurement Support Adviser is responsible for delivering technical and user support for Pi, ensuring the system runs efficiently and users across Ireland are supported through training, troubleshooting, and clear guidance. Youâll play a key role in maintaining a highâquality user experience, acting as an important link between internal stakeholders and suppliers. Youâll also contribute to continuous improvement by spotting trends, recommending enhancements, and helping align system functionality with business needs, while being part of a wider operations support team. â
What Youâll Do Firstâline support & issue management ⢠Provide firstâline support to clients and suppliers, supporting dayâtoâday eProcurement queries across Ireland, ⢠Assist the wider eProcurement Support team with daily operational tasks, ⢠Manage supplierârelated queries, including ordering and invoice capture issues, ⢠Support the resolution of data, system, and process issues impacting suppliers and users, ⢠Troubleshoot Piârelated system issues to maintain system integrity and usability, ⢠Manage user accounts, permissions, and workflows in line with access controls and business requirements, ⢠Own client updates for crossâteam issues, ensuring communication is timely, professional, and constructive, ⢠Act as a liaison between internal teams, suppliers, and stakeholders to support issue resolution, ⢠Review and maintain the accuracy of procurement data, identifying and resolving inconsistencies, ⢠Evaluate and process supplier data files, ensuring they meet required format and content standards, ⢠Deliver training sessions to support effective use of the Pi system across Ireland, ⢠Analyse support trends and recurring issues to identify opportunities for system and process improvements, ⢠Contribute to ongoing optimisation of support processes and ways of working đ What weâre looking for ⢠Excellent customer service approach with a strong user focus, ⢠High attention to detail and accuracy, ⢠Confident using Microsoft tools including Outlook, Excel, and Word, ⢠Experience processing large volumes of data, ⢠Strong verbal and written communication skills, ⢠Organised, methodical, analytical, and numerate, ⢠Experience working in a helpdesk or support environment, ⢠Knowledge of foodservice and/or hospitality environments, ⢠Experience delivering or building technical training content, ⢠Experience supporting users or suppliers in Ireland or similar markets, ⢠European language skills, ⢠Relevant customer service or training qualification đ Why join us? ⢠Opportunity to work with a leading eProcurement platform, ⢠A role with real impact on procurement operations and supplier enablement in Ireland, ⢠Hybrid working model offering flexibility and balance, ⢠Supportive team environment focused on continuous improvement and service excellence đ¤ Equal opportunities We are committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and experiences and are proud to be an equal opportunities employer. đŠ Apply now If youâre ready to support a highâquality eProcurement service and make a meaningful impact across Ireland, apply now.