Claims Handler
hace 10 días
Warrington
About the Role We are seeking a proactive and customer-focused Motor Claims Handler to join a growing and dynamic insurance services organisation. This role involves managing motor claims from first notification through to settlement, delivering an efficient and high-quality claims experience for customers and stakeholders. You will be responsible for handling both accidental damage claims and supporting high-net-worth insurer delegated authority schemes, ensuring claims are processed effectively and in line with regulatory and company standards. Key Responsibilities • Act as the first point of contact for customers, delivering a professional and empathetic claims service, • Handle First Notification of Loss (FNOL) via telephone and other channels, • Accurately record and assess new motor incidents, • Guide customers through the claims process, determining the most appropriate course of action, • Liaise with insurers, underwriters, repairers, engineers, recovery agents, and other third parties, • Manage the repair process through approved networks where applicable, • Assess liability and support claim progression through to resolution, • Promote in-house claims services to clients and stakeholders, • Process payments in line with delegated authority requirements, • Ensure all actions comply with relevant regulatory and industry standards, • Undertake additional duties as required to support the team and wider business Skills & Experience Required • Minimum 1 year of claims handling or claims processing experience, • Strong telephone manner with excellent communication and interpersonal skills, • Proactive approach to problem-solving and customer service, • High level of attention to detail and accuracy in data handling, • Confident in influencing outcomes and managing stakeholder expectations, • Knowledge of claims systems (e.g., Proclaim) is advantageous, • Understanding of regulatory frameworks and industry best practices Benefits • 22 days holiday plus bank holidays, • Company pension scheme, • Life assurance, • Discounted company products, • Technology scheme, • Discounted gym membership, • Free eye care and flu vouchers, • Ongoing training and development opportunities, • Regular social events and fundraising activities, • Complimentary refreshments including fruit, tea, coffee, and milk Additional Information • Office-based role with some flexibility for working from home, • Supportive and progressive working environment with opportunities for growth If you’re looking to build your career in claims within a supportive and forward-thinking organisation, we’d love to hear from you
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