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Regulatory Administrator Succesful candidates will be invited to an all day assessment centre W/C 22nd June The purpose of this role is to assist with the logging of DSARs, commission complaints, claims, and other administrative tasks for the Regulations team. We receive large volumes of emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgment letters, exception reports that need to be processed daily to ensure SLAs are met and not breached. You will work closely with our CIC partner to support agents with daily queries and manage FOS referrals coming into the team. Additionally, you will also be responsible for identifying trends in complaints, claims, and DSARs and reporting these trends to the Customer Regulatory Manager. This role is subject to change, and you may be required to transition to another area of the business. What awaits you? • To complete all administrative tasks within the team which include but are not limited to: Logging DSARs, complaints and claims received into the Regulations team within 24 hours of receipt., • Issuing of acknowledgement letters to customers and CMCs within regulatory timeframe and responsible for daily acknowledgment exception reports., • Management of multiple mailboxes and ensure the agreed SLA of 24 hours is met., • Responsible for obtaining call recordings for the team and providing any to our CIC partner agents to support any DSARs., • Be able to contact customers and CMCs by phone where necessary to support any queries., • Check and complete the monthly CCA remediation and work with the Executive responsible in the team to complete the remainder of the process., • Liaise with the Escalations FOS team to complete the monthly FOS invoicing., • Support the FOS commission case handlers in the team with various tasks., • Managing any bulk imports into SBM on a daily basis requested by the team., • Managing dupe commission complaints from Customers and CMCs in SBM and applying the relevant action., • Prepare and email a schedule of DPA fail responses to CMCs weekly and a monthly update to include all commission complaints/claims received the previous month. What should you bring along? • Strong administrative and organisational skills, • Ability to work well as a team and on own initiative, • Ability to prioritise activities, work under pressure and manage own time, • Knowledge of MS Office Suite, • Previous experience in an administrative and customer service role. Preferably in the Automotive or Regulated Financial Services industry is desirable, • Previous experience of working in a Complaints environment, • Excellent oral and written communication skills #4803297

Regulatory Advisor - 6 Months Contract - Farnborough Your new company Hays is partnering with a leading organisation operating within a highly regulated customer finance environment. With a strong focus on customer outcomes, compliance, and operational excellence, this business is committed to supporting customers through every stage of their journey while maintaining the highest standards of service and governance. This is an excellent opportunity to join a collaborative and fast-paced team where your contribution will have a direct impact on both customer experience and business performance. Your new role As a Collections Administrator, you will provide comprehensive administrative support across Collections, Recoveries, and Litigation activities. Working within a busy operational environment, you will be responsible for managing customer accounts, supporting vulnerable customers, handling correspondence, preparing legal documentation, and ensuring all activities are conducted in line with regulatory requirements and internal policies.Key responsibilities include: • Providing end-to-end administrative support across Collections, Recoveries, and Litigation functions., • Processing incoming and outgoing correspondence, including emails, letters, legal notices, and customer documentation., • Identifying customers experiencing vulnerability or financial difficulty and ensuring appropriate support is provided., • Preparing case files for escalation to Recoveries or Litigation teams, ensuring documentation is accurate and complete., • Supporting account reviews and identifying suitable next steps to achieve positive customer outcomes., • Preparing and submitting legal and litigation documentation where required., • Monitoring legal case progression and maintaining accurate system updates., • Managing customer complaints in line with FCA requirements and agreed timescales., • Investigating contractual breaches and supporting case resolution activities., • Working closely with Financial Crime, Risk, Compliance, Legal, and other business functions to manage higher-risk cases., • Completing credit reference agency searches and reviewing customer financial circumstances., • Investigating account irregularities and escalating potential risks appropriately., • Supporting vulnerable customers through empathetic communication and tailored solutions., • Managing tracing activities and "gone away" cases to re-establish customer contact., • Ensuring service level agreements are maintained, and all regulatory obligations are met., • Reviewing cases thoroughly before default notices are issued, ensuring all relevant checks and investigations have been completed. What you'll need to succeed To be successful in this role, you will have: • Previous experience within a Collections, Customer Service, Financial Services, or Administrative environment., • Strong administration and organisational skills with excellent attention to detail., • The ability to manage multiple priorities while working to strict deadlines., • Excellent verbal and written communication skills., • Strong analytical and problem-solving abilities., • Experience handling sensitive customer situations professionally and empathetically., • A proactive approach with the ability to work independently and collaboratively., • Good working knowledge of Microsoft Office applications., • GCSEs or equivalent qualifications; further education would be advantageous., • Experience supporting vulnerable customers and working within regulated environments would be highly desirable. What you'll get in return • Competitive salary and benefits package., • Hybrid and flexible working opportunities where applicable., • The opportunity to join a supportive and collaborative team environment., • Exposure to a highly regulated and customer-focused business function., • Ongoing training and professional development opportunities., • Career progression within a growing and established organisation., • The chance to make a meaningful impact by supporting customers through challenging circumstances. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4806650

Protection Administrator / Sales Support Camberley Full-Time – Permanent Monday – Friday – 37.5hrs per week Salary is dependent on experience We are currently recruiting for a Protection Administrator / Sales Support to join our client based in their Camberley Branch. Protection Administration • Manage protection applications from submission through to policies being placed on risk., • Liaise with providers to monitor progress and resolve any issues during underwriting., • Proactively chase outstanding requirements, including medical evidence and GP reports., • Keep advisers updated on case progress and any provider requirements., • Ensure accurate updates are recorded on internal systems and CRM., • Maintain clear audit trails and ensure documentation is stored correctly. Client Communication • Contact clients where additional information or documentation is required., • Provide updates to clients on the progress of their applications., • Assist clients with completion of documentation including trust forms., • Support the referral process for wills and estate planning services where appropriate. Sales Support • Support Protection Advisers by contacting new and existing leads., • Attempt to reconnect with clients who:, • Have not yet responded to previous contact attempts, • Previously declined advice but may benefit from a review, • Identify and hot-key high priority leads for advisers., • Book appointments into adviser diaries and confirm client availability., • Conduct initial information gathering with clients ahead of adviser appointments to improve efficiency of advice meetings. Buildings & Contents Insurance Sales • Contact existing clients to discuss their Buildings and Contents Insurance needs at appropriate stages of the mortgage journey and renewal cycle., • Identify opportunities from the existing client bank, referrals, outbound campaigns, and internal handovers., • Gather relevant client information to obtain quotations and present suitable options., • Follow up quotations and outstanding opportunities to maximise conversion rates., • Convert warm leads into completed sales in line with agreed targets and service standards., • Maintain accurate records of quotes, sales activity, and client outcomes on internal systems., • Work closely with advisers and colleagues to maximise cross-sale opportunities., • Deliver excellent customer service, ensuring products are presented fairly and transparently. Client Retention • Contact clients who have cancelled or lapsed protection policies to understand the reason and identify opportunities for review., • Support advisers with re-engaging clients where appropriate. Other Duties Undertake any other reasonable ad hoc tasks. Collaborate with colleagues to ensure workloads are completed efficiently. Comply with FCA and Money Laundering regulations. Act as a customer service champion, upholding company standards and promoting a positive office culture. Skills & Experience Essential Strong administrative and organisational skills Excellent telephone manner and client communication skills Ability to manage multiple cases and tasks simultaneously High attention to detail Comfortable working with internal systems and CRM platforms Desirable Experience within mortgage or protection administration Understanding of protection products (Life Cover, Critical Illness, Income Protection) Experience liaising with insurers and underwriting teams Required Qualifications 4 GCSEs grade 4 / C and above Personal Attributes Professional and client-focused approach Proactive and self-motivated Strong problem-solving skills Ability to work effectively in a fast-paced environment By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment

We have an excellent opportunity for an experienced Will Writer to join a professional estate planning company supporting clients with wills, trusts, LPAs and inhertance tax planning. If you have a strong background in estate planning and are looking for a role where you can manage your own caseload and provide expert guidance to clients, we would love to hear from you. Will Writer Camberley, GU15 £34,000 per year + benefits Experience drafting wills and advising on estate planning services is essential Office-based, full time Please note: you must be authorised to work in the UK Our client is a UK-based estate planning company that helps individuals and families put tailored solutions in place, including wills, trusts, lasting powers of attorney, and inheritance tax planning. They focus on providing personalised guidance to help clients safeguard their assets, protect loved ones, and ensure their wishes are carried out with clarity and confidence. About the Role: In this role, you will draft wills, LPAs, trusts, and other estate planning documents while supporting clients through the process with clear and professional guidance. You will also manage your own caseload, maintain accurate records, and ensure all work complies with current legislation and regulatory standards. You will have previous experience drafting wills or advising on estate planning matters, along with strong communication skills, excellent attention to detail and the ability to explain complex information clearly. Key Responsibilities Will Drafting & Estate Planning Draft wills of varying complexity, including Mirror Wills, trusts, guardianship clauses, and tax-efficient structures Prepare and register Lasting Powers of Attorney, property trusts, and other estate planning documents Ensure all documents comply with current legislation, regulatory expectations, and best-practice standards Maintain up-to-date knowledge of estate planning, inheritance tax, and trust law Client Communication & Advice Take detailed instructions from clients remotely and face-to-face Explain legal concepts in accessible language Keep clients informed throughout the drafting process and respond to queries promptly Build strong, trust-based relationships with clients Case Management & Administration Manage a personal caseload from instruction to completion Maintain accurate client records and ensure compliance with data protection and regulatory standards Assist with administrative duties including post handling, filing, and document organisation Professional Standards & Development Uphold high standards of professionalism, accuracy, and client care Engage in continuous professional development and training Contribute positively to team objectives, referrals, and service promotion Skills & Experience Required Essential: Experience drafting Wills or advising on estate-planning matters. Strong communication skills and the ability to explain complex topics clearly. High attention to detail and accuracy. Ability to manage a caseload and prioritise effectively. De sirable: Knowledge of trusts, inheritance tax, and LPAs. Experience in a legal, financial, or estate-planning environment. Membership of a professional body such as STEP or the Society of Will Writers, demonstrating expertise and adherence to professional standards. How to Apply If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience includes Estate Planner, Estate Planning Advisor, Private Client Assistant, Probate Assistant, Will Drafter, Trusts Assistant, Legal Assistant, Estate Administration Assistant, Private Client Administrator, and Legal Administrator. TPBN1_UKTJ

Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure:.

ABOUT THE ROLE- Please note availability for alternate weekends are required for this position.As an Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve.In this varied role, we'll need you to an

Are you a passionate, reliable, and caring individual ?.Do you want to join our expanding team in London or Hertfordshire ?.As a Support Worker, you will receive:.Employee Assistance Programme (EAP).Opportunities to progress within the company.Comprehensive training opportunities.Competitive hourly

Support Workers –Hillingdon Rolling rota | 24-hour shifts | NVQ Level 3 required | Weekly Pay + Night Shift Supplement We are recruiting experienced Support Workers to join a passionate team in Hillingdon, providing round-the-clock support across semi-independent homes for young p

We are currently recruiting for a Night Receptionist to join our Truly Talented team.Reporting to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.Permanent, full-time contra

Must be available to work between 8th and 22nd July.

Front of House Receptionist & School Administrator - Brent Location: Brent, North West London Salary: £110-£130 per day (PAYE, dependent on experience) Contract: Full-time, Long-term Start Date: ASAP About SANZA Teaching Agency SANZA Teaching Agency are a specialist education recru

Project Manager Commercial Office Fit Out.Job Title: Project Manager Commercial Office Fit Out.Job reference Number: 302288-5686-26142.Industry Sector: Project Manager, Senior Project Manager, Fit-Out Project Manager, Interiors Project Manager, Project Management, Commercial Fit-Out, Office Fit-Ou

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.The hospital has more than 16 acres of landscaped grounds and overlooks the Bristol Channel.This beachside location, just outside Weston-s

Once youre part of the team, youre part of the Leonardo community of over 55 hotels across the UK & Ireland!.As a Night Receptionist youll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you.Working as part of a vibrant team, youll be an ambassador for

ARK is consciously designed co-living a place where people relax, work and stay their way.Our residents are members, not guests, and our spaces are built to feel like home from the moment they walk in.We run a 24/7 community across our London properties, with an all-inclusive offer and a six-pillar

Do you want to work in the Dental Practice as a Trainee Dental Nurse? Are you looking for a high level of education whilst getting PAID ? We are looking to recruit TRAINEE DENTAL NURSE who is interested to take up the training with us as well as work in the Dental Practice to gain chair side exper

Receptionist / Front of House Assistant.Spider is advertising for a Top 200 UK law firm who are seeking a professional and client-focused.Receptionist / Front of House Assistant.Fantastic company benefits include:.Competitive + discretionary performance bonus.Generous leave entitlement, enhanced fam

Thrive Group are delighted to be working with our professional services client in.Reporting to the Office Manager you will be the first point of contact when clients come into the office.You will handle incoming calls and support with general administration and data entry as required.What you will n

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care.Join us in our mission to improve health and improve lives.Receptionist and Facilities Management Coordinator.Reception a

Location: Northumberland Pay Rate: £100 - £110 per day Contract: Part-Time (3 Days per Week) Start Date: September 2026 Duration: Maternity Cover PK Education are currently recruiting for an experienced School Receptionist to work within a welcoming and supportive secondary school in No

Full-Time, Temporary to Permanent.Our client is seeking a proactive and highly organised HR Assistant to join their team as an ongoing temporary basis with the opportunity to become permanent.This is a varied role supporting both HR and office operations, requiring someone who can quickly become a t

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Newham.No personal care or experience is required, just the right values.The shift pattern for this role is 10 hour shifts 3 days per week.Want to feel like you're makin

Are you a Support Worker looking to make a meaningful difference? Join us at Transforming Support, where you'll help change lives and ensure quality care for those who need it most.Bank Support Worker/ Relief Support Worker Littlehampton, BN16 * Bank hours - shifts to su

Healthcare Support Worker - Live In (Complex Care).Superior Healthcare is recruiting.The client also has neurological bowel needs and requires a hoist for all transfers and safe repositioning.She is very independent and values care that protects her dignity, choice, and control.This role is ideal fo

Hours: full time 40 and 48 hours per week.Key Responsibilities Services Personal Care Social + Leisure activities Helping service users Training Safeguarding Adults/Children Moving & Handling (Practical) First Aid * Dementia care.

Take ownership of cases through to full resolution. Youll take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.

We are currently recruiting for compassionate and reliable Residential Support Workers to join a therapeutic childrens home supporting young people with Emotional and Behavioural Difficulties (EBD).This is a rewarding opportunity to make a genuine difference in the lives of children within a safe, n

Weekend Customer Service Advisor (Hybrid).About the RoleWere looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our clients growing support team.This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across

At Fonehouse we like to connect customers with things they love, through a seamless personal experience.We achieve this through our dedicated contact centre teams and currently have some exciting opportunities for the right people to join us.If you love working with a team, providing great experienc

We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society.Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.Our approach is built around emotional safety, trust, and consistent daily r

Customer Service & Sales Assistant (No Experience).Tired of the Retail/Hospitality grind?.If you love working with people but are fed up with inconsistent rotas, late nights, and no room for promotion, its time for a change.Customer Service & Sales Assistants.No previous office or marketing experien

Customer Service Manager - Social Housing Repairs & Maintenance.Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney.As the Customer Service Manager, you will take respons

We are seeking a motivated and customer-focused.Sales & Customer Service Agent.You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.Fluency in Spanish and English is essential.Hybrid - Canary Wharf, Lond

We have an exciting opportunity for a Head of Customer Service to join our team within Vistry South London, at our Stratford office.As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure deli

As a Customer Service Coordinator you will provide first class service to our customers and retail partners.We are looking for a strong team player who thrives on providing exceptional customer service.You will be able to multitask and be adept at working in a busy environment.A resilient individual

At Bluetownonline, we provide the software and advertising services that power the UK's top companies.We've recently launched a game-changing new software platform, and we need a versatile, 'people-first' professional to help our clients make the most of it.We aren't just a service provider; we are

Our client likes to connect customers with things they love, through a seamless personal experience.They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them.If you love working with a team, providing great experie

Do you want to support people with mental health issues in a moment of crisis?.Are you calm, non-judgemental and able to work effectively with people experiencing distress?.If you can embody our values of.Job title: Community Support Worker (Primary Care Network).Team Leader (Complex Needs & Communi

We are currently recruiting for a compassionate and experienced.This role focuses on providing practical, emotional, and person-centred support to help families overcome challenges, improve wellbeing, build resilience, and promote independence.You will work closely with individuals experiencing soci

Part time (10am-4pm on Thursday or Friday).Drive (UK license- manual or automatic).Support Worker in the North Sheilds area.Do you share our belief that disability is not a barrier, and it doesnt have to stop anyone from living their best life and enjoying new and varied experiences?.Above market pa

Customer Service Executive - Financial Services.Full-Time, Permanent, Flexible Hybrid Working.Are you passionate about delivering outstanding customer experiences? Our client, a leading financial services provider in West Sussex, is expanding and looking for a.This is an excellent opportunity for so

Office Angels are currently recruiting for a Customer Service Executive for our client based in Winnersh.Role: Customer Service Executive - 6 month assignment Hours: 8:30am - 4:30pm or 9am - 5:00pm (rotating, on a weekly basis) Location: Winnersh Hourly Rate: £14.Office Angels are curre

Customer Service Advisor (Repairs Team) Bristol, BS4 £15.We're currently recruiting on behalf of our local government client for a Customer Service Advisor to join a busy and fast paced repairs coordination team.This is an excellent opportunity for someone with a background in customer s

A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department.This is a fantastic opportunity to join an exciting d

Supply Chain & Customer Service Administrator.

Sales & Customer Service Associate.Unlock Your Potential And Launch Your Career: Immediate Starts Available!.Our client is only able to accept candidates who are.They cannot accept current students or international students.Are you ready to join a dynamic company where you can grow and thrive.Locate

Customer Service Representative.Mon-Fri + Saturday mornings on a rota basis.Funded Summer and Christmas events.Are you looking to start a career or looking to retrain? Whether you have.

Customer Service & Sales Assistant (No Experience).Tired of the Retail/Hospitality grind?.Customer Service & Sales Assistants.No previous office or marketing experience is requiredwe provide full training from day one.Basic hourly rate plus bonus structure up to £25,000- £30,000 and above.