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Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Sales Development Executive Manchester £27195 & Uncapped commission Ready to kickstart or elevate your sales career? Join us as a Sales Development Executive/ Appointment Maker and become part of a high‑energy, high‑performance team where your drive, personality and ambition truly pay off. This is your opportunity to join a fast‑growing business with clear career pathways, standout rewards, and a culture designed to help you succeed. The Role as an Appointment Maker This is a fast‑paced outbound B2B sales role where you'll play a vital part in growing our customer base As the first point of contact for prospective customers, you'll identify opportunities, spark interest, and book high‑quality appointments for our field sales team. What you'll be doing as an Appointment Maker Making outbound calls to new and existing business customers to identify needs and generate sales opportunities Qualifying prospects and booking face‑to‑face appointments for our field sales representatives Clearly explaining products, pricing and promotions to secure high‑quality appointments Building and maintaining a strong pipeline of new business opportunities Working closely with our field sales team to maximise results Ensuring all activity complies with GDPR, FCA and internal quality standards Keeping CRM systems and reports accurate and up to date Building strong internal relationships and contributing to continuous improvementThis is your chance to bring energy, resilience and personality to a role where rewards match effort. What You'll Bring as an Appointment Maker We're looking for enthusiastic, motivated individuals who thrive in a target‑driven environment and enjoy talking to customers. You'll succeed here if you have: Experience in a customer‑facing or telesales role (B2B experience is desirable but not essential) Strong communication skills and the ability to adapt your approach A proactive, positive and resilient mindset Excellent organisation skills and attention to detail A genuine desire to learn, grow and build a career in sales Basic IT skills, including Microsoft Word, Excel and PowerPointDisclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: £26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Role: Customer Retentions Advisor Location: Altrincham (hybrid working 2/3 days per week in office) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: £26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Role: Call Centre Team Leader Location: Wythenshawe (office based) Term: Full Time, Permanent Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends Salary: £30,000 - £33000 DOE + benefits CCA Recruitment are excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team. Role duties of the Call Centre Team Leader Build and deliver success plans for the team Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI's Continually assess the skill levels of the team, implementing remedial plans to enable success Support personal development planning Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process and system improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the teamExperience required for this Call Centre Team Leader Evidence leading a contact centre team to success Experience of delivering against against metrics Experience of positively influencing growth and improvement with individuals Experience of different sales and coaching methodology Attention to detail Proven track record of analytical and reporting skills Excellent time and task management Please follow the link to apply for this Call Centre Team Leader role based in Wythenshawe. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Role: Debt Recovery Officer Location: Sale M33 Hybrid: 2 days office & 3 days working from home Term: Permanent Hours: 35 Hours per week, Monday - Friday Salary: Up to £29,000 DOE + benefits This is an exciting role for a Sale based client on a permanent basic for an experienced Debt Recovery officer working in High Value Debts. Do you have excellent communication skills and experience within debt recovery? Do you follow a take through to end result? Key Responsibilities of this Debt Recovery Officer: · Proactively managing a portfolio of accounts to reduce rent arrears. · Negotiating agreements/payment plans where appropriate. · Working closely with your residents to achieve the right outcome. · Make referrals for support and provide advice and information. · Identify when to take legal action as appropriate, completing legal paperwork and attending court when required. · To carry out evictions where possession has been obtained. · Build excellent customer and stakeholder relationships, both internal and external. · Achieve targets and KPIs. · Making outbound and taking inbound calls. Skills and experience of the Debt Recovery Officer: · Excellent customer service skills are essential for this role. · Good verbal and written communication skills. · Strong time management & organisation skills. · Build rapport and gain trust of your residents. · Confident at making decisions and accountable for workload. · Adaptable and flexible in an ever-changing environment. · Exceptional collaborative skills to work with different departments. · Able to work efficiently, both independently and within a team environment. In return for your hard work, we offer: Pension contributions and life assurance coverage. Generous discounts at numerous high street and online retailers. 25 days of annual leave, increasing to 28 days based on tenure. Enjoy your birthday off every year. Ability to purchase up to 10 additional holidays and sell up to 5 days per year. Cycle to work and travel loans for people wanting a greener commute. Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.The important extras Hybrid working model: the choice to work remotely for 3 days per week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings. Full time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off.Please follow the link to apply for this Debt Recovery Officer role based in Sale, Manchester. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

This position involves leading the design and delivery of enterprise-scale CCaaS solutions centered around Amazon Connect.

A leading company in customer experience solutions is seeking a Senior Platform Architect specializing in contact center technologies.The role involves architecting scalable solutions, leading technical strategies, and guiding cross-functional teams.With a strong focus on AWS and Zendesk, the succes

Cactus Search is partnering with a global leader in the Customer Engagement/CCaaS sector to find an experienced CTO.

Serve as the internal authority on the CCaaS market, bringing deep category expertise that informs product direction, sales strategy, and marketing investment. Own corporate‑level competitive positioning for Sprinklr Service—defining how we compete against key players in the CCaaS space. Build S

Vice President of Sales (New Business / Hunter) – BPO & AI Solutions.This role is focused on building and closing complex deals across.BPO services and AI-driven technical solutions.You will play a critical leadership role in expanding our footprint, developing pipeline, and winning multi-million-

MaxContact in Manchester is seeking a Technical Lead to guide a Scrum team on their CCaaS platform.

CCA Recruitment Group is looking for a strategic Vice President of Sales to drive new business in BPO and AI solutions.

Exposure to contact‑centre, telephony, or CCaaS platforms operating in live customer environments. As a Technical Lead at MaxContact, you will be accountable for the technical leadership and delivery of a dedicated Scrum team working on our mission‑critical CCaaS platform.

Manchester Digital is seeking a Mid-Level Software Engineer to contribute to their mission-critical CCaaS platform.

A leading audio branding agency in Manchester is seeking a Telecoms Engineer to consult with clients on improving their cloud telephony systems.You will create detailed call flow maps and implement projects, ensuring seamless activation for clients.Ideal candidates will have experience in implementa

A leading AI technology firm in Manchester is looking for implementation engineers to configure ConnexAI products across the UK.The role requires strong dialer configuration skills and offers an opportunity to work with a company renowned for its rapid growth and innovation in customer experience so

Telecoms Engineer (UCaaS/CCaaS).

We are looking for implementation engineers to be the face of ConnexAI.We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days across the UK.ConnexAI seeks driven individuals passionate about contact centre platforms and AI t

Natilik is a Global Technology Solutions Partner.Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them.We offer p

Dubai is seeking a Solutions Architect to design and evolve the global cloud contact center ecosystem.You will be responsible for creating resilient, scalable solutions across voice and digital channels.Your role will involve collaborating with business leaders, engineers, and vendors, while also le

Drivers will generally work from Depot to depot, but occasional extended hours and weekend hours may be necessary, especially around holidays.