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Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Are you a qualified Quantity Surveyor looking for your next move? Do you want to be in a role with progression opportunities? If you said yes to both of those, this could be the ideal position for you! An established and forward-looking building and construction business is seeking an experienced Quantity Surveyor to join its commercial team in Coatbridge. With a strong pipeline of secured work over the next five years, this role offers the opportunity to play a key part in both project delivery and the ongoing evolution of the company's commercial function. The business operates across external wall systems, roofing, cladding, and rendering, and is actively modernising its processes and team structure. This is an excellent opportunity for someone looking to progress within a growing building and construction environment. Role Details Location: Coatbridge (office-based) Monday-Thursday: 8:00am - 5:00pm Friday: 8:00am - 3:00pm 37.5 hours per week Employment Type: Full-time, permanent Reporting to: Commercial ManagerSalary & Benefits £55,000 - £58,000 (flexible for the right candidate) Strong long-term pipeline of work Pension scheme Clear progression opportunities, including a pathway to Commercial Manager Opportunity to influence and modernise business processes Supportive and evolving team environmentKey Responsibilities Preparing cost estimates, budgets, and financial forecasts Carrying out measurement and take-offs Managing tendering and procurement processes Administering contracts and ensuring compliance Monitoring cost control and project financial performance Conducting risk assessments and value engineering Producing financial reports and project forecasts Liaising with clients, subcontractors, and internal teams Supporting overall commercial strategy and project deliveryCandidate Requirements Minimum of 3 years' experience in a Quantity Surveying role Proven background in external wall insulation (EWI/NWI), rendering systems, cladding, or roofing Strong understanding of contractual and commercial processes Excellent numerical, analytical, and financial management skills Confident communicator with client-facing experience Adaptable mindset with a willingness to drive change and improvementHit apply if this role sounds like your next move! #Glasgow #quantity surveyor Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Customer Service Agent - Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Service Agent to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Service Agent, you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Service Agent, you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits £26,000 - £28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Service Agent, you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Inbound Sales Advisor Eurocentral, Motherwell | £25,000 Basic + good bonus structure No Cold Calling. No Door Knocking. No Lead Generation. If you're motivated by targets, thrive in a fast-paced sales environment, and want to be rewarded for your performance, this could be the opportunity you've been looking for. We're partnering with one of the UK's fastest-growing automotive finance brokers, a business experiencing exceptional growth and investing heavily in its people, technology, and career development pathways. With a constant flow of warm inbound enquiries, you'll spend your day speaking to customers who are actively looking for finance solutions. Your role is simple: build rapport, understand customer needs, and convert enquiries into approved finance applications. Why Join? £25,000 basic salary Good bonus structure Guaranteed earnings during your first 3 months Warm inbound leads only - customers contact you Hybrid working available after successful completion of probation Full training academy and ongoing coaching Clear progression opportunities into Senior Advisor, Team Leader and Management roles 30 days holiday increasing with service Subsidised travel scheme Regular incentives, competitions and performance rewards Every second weekend off What You'll Be Doing As an Inbound Sales Advisor, you'll manage a high volume of customer enquiries while delivering an exceptional customer experience. Your responsibilities will include: Handling inbound calls, live chat enquiries and email enquiries from customers seeking vehicle finance Building rapport quickly and identifying customer requirements Fact-finding and gathering information to assess suitable finance options Guiding customers through the application process from enquiry to approval Managing your own sales pipeline and maintaining accurate records Working collaboratively with dealerships and internal teams to ensure a smooth customer journey Consistently achieving and exceeding individual sales and conversion targets Delivering outstanding customer service while maintaining compliance standards Who We're Looking For We're interested in ambitious individuals who enjoy speaking with customers and are motivated by earning potential. You may currently be working in: Sales Telesales Contact Centre Sales Insurance Sales Energy Sales Estate Agency Recruitment Retail Sales Customer Service You'll be: Confident and personable Target-driven with a competitive mindset Resilient and motivated by success Organised with strong attention to detail A strong communicator who can build trust quickly Focused on delivering excellent customer outcomes Ready to Accelerate Your Career? This is more than just another sales role. It's an opportunity to join a thriving business where your effort directly impacts your earnings, development and long-term career progression. Apply today and take the next step towards a rewarding career in sales. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Customer Service Advisor- Fraud Department Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 June Start dates! Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. It is also a great new opporutnity for someone who has worked in a regulated/ financial services environment. What You'll Be Doing As a Fraud Specialist, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possibleWhat We're Looking For To succeed as a Fraud Specialist, you should have: Minimum 12 months experience within a UK banking or Financial Services/Regulated environment. Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindSalary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmesWorking Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding.Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Customer Sales Advisor - Automotive Location: Eurocentral (Motherwell/Glasgow) Salary: £25,000 basic (£45,000+ OTE) Full-Time - 5 days per week (shifts across Monday to Sunday - every 2nd weekend off) We're working with one of the fastest-growing digital finance brokers in the automotive sector, offering an excellent opportunity for ambitious individuals to develop their sales career. If you are a Customer Sales Advisor who enjoys a warm, inbound sales environment and wants to maximise your earning potential within automotive, this role could be ideal. This Customer Sales Advisor position provides the chance to build a long-term career in automotive finance, with no cold calling and a strong pipeline of inbound sales enquiries. As a Customer Sales Advisor, you will play a key role in delivering a seamless and professional customer journey. What's in it for you: £25,000 basic salary + uncapped commission (genuine OTE £45k+) Guaranteed earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through a dedicated academy Career progression, regular incentives, and team perks What you'll be doing: Managing inbound sales enquiries via phone, email, and live chat Advising customers on tailored finance solutions within the automotive market Guiding customers through the full sales process from enquiry to approval Coordinating with internal teams and dealerships across the automotive network Delivering excellent customer service while maintaining accuracy in documentation What we're looking for: Previous sales or customer service experience (ideally phone-based) A confident, target-driven, and customer-focused approach to sales Strong communication and organisational skills Apply now to take the next step as a Customer Sales Advisor within the automotive sector and continue building your sales career. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Inbound Sales Advisor Eurocentral, Motherwell | £25,000 Basic + good bonus structure No Cold Calling. No Door Knocking. No Lead Generation. If you're motivated by targets, thrive in a fast-paced sales environment, and want to be rewarded for your performance, this could be the opportunity you've been looking for. We're partnering with one of the UK's fastest-growing automotive finance brokers, a business experiencing exceptional growth and investing heavily in its people, technology, and career development pathways. With a constant flow of warm inbound enquiries, you'll spend your day speaking to customers who are actively looking for finance solutions. Your role is simple: build rapport, understand customer needs, and convert enquiries into approved finance applications. Why Join? £25,000 basic salary Good bonus structure Guaranteed earnings during your first 3 months Warm inbound leads only - customers contact you Hybrid working available after successful completion of probation Full training academy and ongoing coaching Clear progression opportunities into Senior Advisor, Team Leader and Management roles 30 days holiday increasing with service Subsidised travel scheme Regular incentives, competitions and performance rewards Every second weekend off What You'll Be Doing As an Inbound Sales Advisor, you'll manage a high volume of customer enquiries while delivering an exceptional customer experience. Your responsibilities will include: Handling inbound calls, live chat enquiries and email enquiries from customers seeking vehicle finance Building rapport quickly and identifying customer requirements Fact-finding and gathering information to assess suitable finance options Guiding customers through the application process from enquiry to approval Managing your own sales pipeline and maintaining accurate records Working collaboratively with dealerships and internal teams to ensure a smooth customer journey Consistently achieving and exceeding individual sales and conversion targets Delivering outstanding customer service while maintaining compliance standards Who We're Looking For We're interested in ambitious individuals who enjoy speaking with customers and are motivated by earning potential. You may currently be working in: Sales Telesales Contact Centre Sales Insurance Sales Energy Sales Estate Agency Recruitment Retail Sales Customer Service You'll be: Confident and personable Target-driven with a competitive mindset Resilient and motivated by success Organised with strong attention to detail A strong communicator who can build trust quickly Focused on delivering excellent customer outcomes Ready to Accelerate Your Career? This is more than just another sales role. It's an opportunity to join a thriving business where your effort directly impacts your earnings, development and long-term career progression. Apply today and take the next step towards a rewarding career in sales. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Financial Customer Service Advisor - Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 Looking to take the next step in your banking career? We're hiring Financial Customer Service Advisor to join a fast-paced and highly supportive fraud team based in Glasgow City Park. In this role, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity if you have a background in banking and enjoy problem solving, helping customers and making a real difference every day. If you have at least 12 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Financial Customer Service Advisor. What You'll Be Doing As a Financial Customer Service Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Financial Customer Service Advisor, you should have: Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday - Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

This position involves leading the design and delivery of enterprise-scale CCaaS solutions centered around Amazon Connect.

A leading company in customer experience solutions is seeking a Senior Platform Architect specializing in contact center technologies.The role involves architecting scalable solutions, leading technical strategies, and guiding cross-functional teams.With a strong focus on AWS and Zendesk, the succes

Gazelle Global is seeking an Amazon Connect Solution Architect in Glasgow, UK.This role focuses on designing a cloud-native contact center solution on Amazon Connect.The architect will manage the solution architecture including voice routing and contact flows, ensuring compliance with AWS Well-Archi