Contact Sales Agent - Uddingston
4 days ago
Troon
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future . We're looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base. This is a fast‑paced, target‑driven role where you'll engage customers across voice and digital channels , predominantly through outbound activity, with some inbound contact. You'll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products - all while delivering an excellent customer experience. If you enjoy sales conversations, thrive in a performance environment, and want to build a long‑term career with a trusted household brand, this role is for you. Salary: £28,393 basic + monthly commission (OTE commission £500 Per Month) Contract: Permanent Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW Working style: Office-based during training, with flexible hybrid / work‑from‑home options available post‑training Hours: Monday-Friday, 9am-5pm What you'll be doing * Proactively engaging customers through outbound sales and retention activity , with some inbound contact * Winning new customers and maximising upsell and cross‑sell opportunities * Retaining customers who are considering leaving or moving home through tailored, value‑led solutions * Running targeted outbound retention and win‑back campaigns * Confidently switching between offers based on customer needs and market conditions * Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions * Delivering a consistently high‑quality customer experience that drives satisfaction and loyalty * Resolving customer queries first time wherever possible * Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning What we're looking for * Proven experience in sales, retention or customer contact roles (inbound and/or outbound) * A confident communicator who can adapt conversations to different customer needs * Strong commercial focus and comfort working towards targets and incentives * Experience using multiple systems and digital tools in a contact centre environment * Skilled in objection handling, negotiation, and closing * A customer‑first mindset, with empathy and professionalism in every interaction * Resilience and motivation to succeed in a fast‑moving, performance‑led environment * Experience in the energy sector is advantageous, but not essential - strong sales experience is what matters most