Building Manager
20 hours ago
Hook
Key information: Commercial Office | On-site - Hook (Buildings Form 1 & 2) Were looking for a proactive, hands-on Building Manager to take ownership of a circa 108,000 sq ft commercial office asset space across our site, with a strong focus on tenant experience, ESG and building standards. Youll be a visible presence for corporate office tenants across two buildings, external areas and an on-site café, including building strong tenant relationships and creating initiatives and events that bring occupiers together. This isnt a reactive role. We want someone who spots issues and opportunities early, takes ownership and sees things through, from maintenance and contractor performance to building presentation and tenant concerns. Were particularly interested in someone from a luxury hospitality, concierge, front-of-house, facilities or high-end customer service background who combines exceptional client service with a practical understanding of how buildings operate. Above all, this role is about exceptional customer service, initiative and operational control, ensuring tenants enjoy a high-quality, well-managed environment every day. The opportunity: Youll be the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service. Youll need to be someone who doesnt wait to be told theres a problem. Whether its a maintenance issue, contractor performance, building presentation or tenant concern, youll be expected to identify issues early, take action, coordinate the right people and follow things through to resolution. This is a role for someone who enjoys being close to the operation, building strong relationships with corporate office tenants and maintaining high standards across the building. What you'll be doing: • Act as the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service., • Maintain high standards of building presentation, cleanliness, safety and general environment across occupied and communal areas., • Respond promptly and professionally to tenant queries, issues and requests, ensuring matters are recorded, progressed and followed through., • Build strong working relationships with tenants, occupiers, contractors, Property Management and Facilities Management colleagues., • Conduct regular building inspections, identifying defects, presentation issues, compliance concerns and operational risks., • Ensure reported maintenance, cleaning, compliance and building issues are escalated to the correct team or contractor and tracked through to resolution., • Coordinate contractor attendance on site, ensuring access, permits, risk assessments, method statements and site procedures are followed where required., • Support planned and reactive maintenance activity by coordinating access, communication, attendance and completion evidence., • Monitor key building systems and escalate faults or concerns relating to CCTV, alarms, access control, intercoms, fire systems and other site infrastructure., • Support health, safety and compliance activity, including inspections, records, corrective actions and escalation of urgent risks., • Maintain accurate site records, inspection notes, communication logs, meter readings, contractor attendance records and issue trackers., • Complete reporting requirements accurately and within agreed timescales., • Support move-in, move-out and tenant transition activity, ensuring actions are coordinated and completed in line with agreed process., • Support projects, procurement and site works where required, ensuring purchase orders, contractor coordination and records are properly maintained., • Communicate clearly with tenants and internal stakeholders on works, disruption, access requirements, building updates and issue resolution., • Identify recurring issues, service gaps or tenant concerns and escalate them with practical recommendations., • Protect the tenant experience by ensuring standards are maintained and avoidable disruption is minimised., • Contribute positively to the wider Property Management function by maintaining professionalism, ownership and clear communication. What we're looking for: • Building management, front of house, facilities or customer-facing operational experience., • Strong tenant, occupier and visitor service skills, ideally with experience creating events that bring tenants together., • Practical understanding of building operations, maintenance issues and contractor coordination., • Working knowledge of health and safety, site procedures and compliance records., • Confidence coordinating contractors, access, permits and site activity., • Ability to identify defects, risks and presentation issues early., • Clear written and verbal communication., • Strong organisation, record keeping and follow-through., • Ability to manage competing requests without losing control of priorities., • IOSH, NEBOSH or relevant facilities qualification is desirable. The person we're looking for: Youll take pride in the building and have a strong sense of ownership. Youll act quickly when issues arise, maintain a visible presence on site and communicate clearly and professionally with tenants and stakeholders. Youll keep tenants informed and supported, follow things through until matters are resolved and have the confidence to challenge poor standards and avoidable disruption. Most importantly, youll represent Praxis with professionalism, accountability, presence and high standards. Benefits: • Competitive salary DOE, • Discretionary bonus scheme, • 25 days holiday per year plus bank holidays, • Private Medical Insurance (medical history disregarded), • Annual Dental benefit inclusive of two appointments per year, • Healthcare Cash Plan, • 5% Company pension contribution, • 3x Life Assurance, • Cycle to work scheme, • Employee Assistance Programme, • Group income protection scheme JBRP1_UKTJ