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  • Web Designer
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    Web Designer
    1 day ago
    £30000–£35000 yearly
    Full-time
    Manchester

    Welcome General Store Limited (Company Number: 10454083) has been an active part of the Manchester community since our incorporation in October 2016. Based at 106 Great Western Street, we are a private limited company dedicated to serving our local neighbourhood. We are a traditional general store at heart, officially classified under SIC code 47110 for retail sale in non-specialised stores with food, beverages or tobacco predominating. Now, we are actively looking to expand our reach by fully launching our digital presence, as outlined in our SIC code 47910: Retail sale via mail order houses or via Internet. The Role We are seeking a creative and practical Web Designer to build an online store that reflects the welcoming, essential nature of our physical shop. You will be responsible for designing a user-friendly e-commerce website that makes grocery and general store shopping easy and accessible for the M14 community and beyond. Your design will need to handle a diverse product range—from fresh food and beverages to other household essentials—in a clear and logical way. Key Responsibilities • E-commerce Design: Design a clean, intuitive website layout that effectively categorises our varied stock (food, beverages, tobacco, and general goods) for easy online browsing., • Local User Experience (UX): Create a seamless experience for local customers, potentially including features like "Click & Collect" from our Great Western Street store, delivery zone selection, and quick reorder functions for regular items., • Visual Merchandising: Design engaging digital banners for weekly specials, local promotions, and essential item highlights. Ensure product photography is clear and appealing., • Platform Implementation: Work within a suitable e-commerce platform (like Shopify, WooCommerce, or Wix) to bring your designs to life, ensuring the site is mobile-friendly and easy for our team to update., • You have a portfolio demonstrating e-commerce or local business website design., • You are proficient in design tools (e.g., Figma, Adobe XD, Canva) and comfortable with website builders., • You understand how to design simple navigation for a shop with a broad range of products (food, drinks, household items)., • You are based in or around Manchester and have a feel for the local community., • You are proactive, communicative, and excited to help a local business grow online.

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  • Shop Supervisor
    Shop Supervisor
    21 days ago
    £38000–£42000 yearly
    Full-time
    Manchester

    A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: 1. Team Management Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. 2. Customer Service Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. 3. Inventory Management Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. 4. Store Operations Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). 5. Sales and Promotions Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. 6. Quality Control Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. 8. Health and Safety Compliance Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). 11. Reporting and Analysis Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

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