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Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. You will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 8+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred, • Given the nature of the role, a typical week will require four days in the office as a minimum. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Operations Manager We are currently recruiting on behalf of a growing and dynamic technology business for an experienced Operations Manager to support the Head of Operations and to play a pivotal role in keeping the business running smoothly. This is a fantastic opportunity for someone who thrives in a busy SME environment and enjoys variety. The successful candidate will work closely with Head of Operations and stakeholders across the business, driving efficiency, improving processes, and ensuring operational excellence at every level. Its a challenging and rewarding role for someone keen to make a real impact. The Role As Operations Manager, you will be responsible for overseeing day-to-day operations, ensuring systems, processes, and people are aligned to support business growth. Youll need exceptional attention to detail, the ability to juggle competing priorities, and a calm, solutions-focused approach. Key Responsibilities Support ISO standards (9001 / 14001 / 27001), ensuring compliance and preparation for ongoing certification Develop, implement, and continuously improve business processes Ensure the project management system reflects business needs and is updated as required Attend departmental meetings to ensure compliance and resolve operational issues Produce, update, and review reports, highlighting risks and potential issues Liaise with external stakeholders (including clients, legal advisors, and government bodies) and coordinate actions internally Support sales operations and manage supplier and client documentation, including negotiating terms where appropriate Monitor shared inboxes and delegate actions to relevant stakeholders Manage client feedback and oversee appropriate follow-up actions Administer and optimise use of AdobeSign Proofread documentation to ensure accuracy and consistency Oversee all office management activities, including supplies, recycling, and cleaning Arrange client and colleague gifts when required Support travel and accommodation bookings as needed Skills & Experience Proven experience in an operations-focused role, ideally within a fast-paced SME Previous experience of ISO audits Ability to read and disseminate contracts Strong organisational skills with excellent attention to detail Confident working with Office 365 and CRM systems Comfortable working with multiple stakeholders and managing competing priorities Proactive, adaptable, and delivery-focused If youre an experienced Operations Manager looking for a role where you can genuinely influence and improve how a business operates, wed love to hear from you. This is office based position, working from their New Malden location, occasional travel to other offices will be required. Salary: £36,000 £40,000 Location: New Malden (offices conveniently located near the train station) TPBN1_UKTJ

A cleaning services company in England is seeking an experienced Area Site Support Manager to oversee the cleaning operations across multiple sites, ensuring service quality and continuity.

Are you a multi site Cleaning Manager ready to take the next step in your career?. Lead and manage cleaning teams across various client sites, ensuring consistent high standards. Proven experience managing cleaning services across multiple sites or a mixed portfolio (e.

Proven experience in senior operations management within cleaning or facilities management. Knowledge of health and safety compliance within a cleaning environment. Founded in 1986 and 100% owned by our employees, Atlas is one of the fastest‑growing business support companies in the UK, providing

A leading commercial cleaning company is seeking an Area Manager in Bedford, England. In this role, you will ensure that cleaning specifications are fulfilled, perform quality assurance inspections, and manage a team.

As Cleaning Area Manager, you will ensure that cleaning staff perform their duties efficiently, maintain high cleanliness standards, and contribute to a safe and hygienic environment. Managing a small team, looking after rotas, holidays, and performance and responsible for delivering training to all

A leading facilities management company in the UK is seeking an experienced Area Manager to oversee cleaning operations across North West and West Yorkshire. This role involves managing multiple cleaning teams, building client relationships, and ensuring compliance with operational standards.

This is an exciting new role for a Regional Assurance Manager supporting a recently awarded national contract. You will be supporting the account director and local/site managers in supplying optimal levels of service, fostering a strong client relationship built on trust and setting the highest of

A leading facilities management company in the United Kingdom seeks a Cleaning Area Manager to oversee cleaning operations in schools. Ideal candidates will have excellent communication skills and previous supervisory experience in a cleaning environment.

Produce analysis and reports as required by the Operations Manager and/or the client. Ensuring that adequate and effective staffing levels are maintained across the ROC/SCR personnel, reporting where necessary, any shortfall or potential areas of weakness to the Operations Manager.

A leading cleaning service provider is seeking an experienced Cleaning Area Manager to oversee operations across London.

This is an exciting new role for a Regional Assurance Manager supporting a recently awarded national contract. You will support the account director and local/site managers in supplying optimal levels of service, fostering strong client relationships built on trust, and setting the highest standards

A dynamic and rapidly expanding SME in the facilities sector seeks an experienced Regional Manager to oversee operations for a portfolio of schools in Croydon.

Act as Line Manager for Operations Managers and ensure structured 1:1 processes for performance and personal development. Liaise with HR Manager to address and resolve employee issues promptly. Mitie Cleaning & Hygiene Services.

Proven experience in a similar Area Manager or operations role within cleaning or facilities services. As Area Manager, you will be responsible for the effective delivery of a wide range of cleaning services, including:. Carpet cleaning and specialist deep cleans.

Due to expansion Direct Cleaning Services are looking to recruit a suitable Area Site Support Manager to manage the cleaning of several sites within the Reading, Swindon and Gloucester area. The main objective of the Area Site Support Manager is to ensure that the daily cleaning service is being del

Directly responsible to the Project Manager and Operations Manager. Mitie Cleaning & Hygiene Services – Mitie Group. Minimum 5 years’ experience as a Site Manager of fire suppression system projects.

Area Manager - Northern Motorway Services (Cleaning Division). Cleaning division, supporting a portfolio of motorway service locations across the. Lead and manage multiple cleaning teams across several sites, ensuring high standards of service delivery.