Customer support manager jobs in EwellCreate job alerts

Product Manager: Employee Management & Data Location: Hybrid or Office (Leatherhead or Haywards Heath, with 1–2 days/week in office or travelling) Salary: £65,000–£80,000 Right to work in the UK required About Zest Zest is a modern, cloud-native employee benefits platform built to help organisations attract, retain, and engage their people. We offer the most configurable and intuitive benefits experience on the market - enabling employers to automate administration, reduce costs, and deliver exceptional employee experiences. Our platform is trusted by some of the UK’s most forward-thinking employers and has been recognised as the Best Benefits Technology Platform. We’re a lean, high-performing team with a passion for solving complex problems from first principles. We collaborate deeply across product, technology, sales, and operations to deliver solutions that truly delight our clients. The Opportunity We’re looking for a Senior Product Manager to lead our Employee Management and Data domain. This domain sits at the heart of our proposition - enabling seamless HRIS integrations, incredible people team experiences, powerful driven employee insights and AI driven support. This role will be ideal for someone who thrives in complexity, can abstract and deconstruct problems into reusable solutions, and is passionate about delivering elegant, data-driven AI products that scale. It will require the successful candidate to blend strategic vision with a practical and hands on approach to delivery. What You’ll Do • Own product discovery and delivery across Employee Management and Data., • Shape and prioritise a roadmap that includes:, • AI-powered insights and support tools for employers and employees, • Deep integrations with third-party platforms (via APIs and flat files), • Development of public APIs and employee data services, • Complex employee data needs across multiple geographies and sectors, • Collaborate with product designers, business/data analysts and development teams to deliver full-stack product solutions., • Inform and deliver the wider organisation's AI strategy., • Work closely with agile development teams to bring features to life., • Produce clear, concise product documentation for internal and external stakeholders., • Support sales teams with technical insight for complex opportunities., • Champion customer satisfaction and platform growth through exceptional product experiences., • Work closely to implement the platform across other countries across the Group, with European travel required from time to time. What You’ll Bring • Proven experience in a product management role within a technology-led organisation., • A strong growth mindset and the ability to synthesise complex problems into scalable, reusable solutions., • Experience working with data-focused product capabilities that leverage AI to provide demonstrable client value., • Exposure to LLM-based applications and how they interact with external systems., • Understanding of prompt engineering, context injection, and tool orchestration., • Experience working across end-user UIs, admin interfaces, and APIs., • A compelling storyteller who can inspire clients, prospects, and internal teams., • Familiarity with product management and analytics tools (e.g., Aha!, Mixpanel, Amplitude)., • A solid understanding of data structures and how they interface with front-end and back-end systems., • Experience in HR tech, insurtech, or AI sectors is beneficial but not required., • A track record of delivering impact at an organisational level — not just shipping features.

Strategic Client Manager Salary Range: £48,000 - £58,000 per annum Permanent, Full Time Location: Hybrid / Leatherhead, Surrey About us Zest is transforming the way employers engage with their people. Our market leading SaaS platform empowers businesses to deliver a world class employee proposition, allowing employees to tailor their benefits package, understand their total reward, access personalised content and communications and celebrate their colleagues’ achievements. Our platform supports hundreds of employers, including household names like Yahoo, Hargreaves Lansdown and Travis Perkins, create a workplace where employees feel valued, informed and deeply connected to their company’s success. We’re proud to boast an impressive NPS of over +72%, a testament to our commitment to outstanding client and end-user experiences. But what truly sets us apart is our culture. Here at Zest, we foster a work environment that’s as friendly as it is professional, as high-performing as it is supportive. We’re a team that thrives on empowerment, autonomy and the support each member needs to excel. In 2025, Zest joined forces with Epassi, one of Europe’s fastest-growing companies and a leading provider of employee benefit solutions across Finland, Sweden, the UK & Ireland, Italy, Germany, and the Netherlands. Epassi has been recognised by the Financial Times multiple times as one of the fastest-growing companies in Europe. This acquisition marks an exciting new chapter, combining Zest’s innovative technology with Epassi’s purpose-driven mission to boost everyday well-being. Together, we’re shaping the future of employee engagement and benefits across Europe. Our doors are open to those who bring a natural drive to excel in their discipline, who challenge the status quo, and who drive continuous improvement. We celebrate achievements, learn openly from failures, and set a high bar for ourselves and our peers. If you’re ready to contribute to a positive, dynamic team that helps each other grow, Zest might just be the place for you. About the job As a Strategic Client Manager, you will be responsible for owning and growing relationships across a portfolio of existing customers. With a key focus on benefit adoption, revenue retention and growth, you will work in partnership with HR Leaders and Benefit Teams to ensure the customers corporate and people strategy succeeds through efficient delivery of the Zest Platform. You will own the commercial partnership between vendor and customer, be proficient in managing complex renewal and expansion sales processes, liaise with internal teams to provide exceptional service delivery and as act as the voice of the customer internally to shape future product development. Areas of responsibility • Account management of all accounts to ensure retention and development of these, • Maintain regular contact with all clients, promoting new product advances to them to help them, • appreciate the value that Zest brings and probing to identify areas of dissatisfaction., • Organising QBR’s and annual meetings with each account attended by senior Zest executives., • Be the voice of the user and their user experience inside the business, providing input to the development of the product proposition and roadmap., • Use the knowledge gained of our clients’ business drivers and our technology capabilities to develop their needs further and inform development of product propositions that differentiate us., • Nurture accounts to develop further business in line with annually set revenue targets, • Drive product campaigns into these clients in conjunction with other members of the business., • Maintain awareness of and comply with all legal requirements and company policies, including those relating to information security and data protection Key competencies and skills required for this role • A passion for excellence, client satisfaction and putting the client first. Ability to develop, review and implement both client retention and additional business strategies. Ability to handle demands, targets, guidelines and high stress situations, • Superior negotiator with ability to handle objections, close cross and up-sells and execute. Able to be resilient, detailed and creative., • Excellent verbal and written skills. Able to speak confidently and with authority in public. Able to manage multiple stakeholders internally and externally., • Able to work with internal teams to highlight product issues or trends that negatively impact account health., • Advanced influencing skills. Able to reinforce clients’ buying decision so they appreciate the full value that Zest brings and in turn become strong advocates. Able to obtain willing agreement to case studies and references., • Drive, Energy and Determination: Winning mentality. Able to create a culture of over-performance. A self-starter, able to work under their own initiative and achieve their objectives. Highly effective at completing work on time. High levels of drive, energy, enthusiasm and integrity. Tenacity to achieve goals., • Values: Able to live and breathe the Zest Values; focussed on an excellent client experience. Experience / Skills Required • Ideally 5+ years’ experience of Flexible Benefits and Pensions/AE market., • Proven track record in successful Partnership and/or Account Management roles., • Able to engage with customers and markets in general and understand the commercial drivers., • Excellent interpersonal skills. Able to influence and communicate effectively with all levels, • Excellent problem-solving skills. Able to provide out-of-the-box solutions to difficult problems., • Strong commercial awareness and judgement as well as good understanding of technology., • Ability to remain calm and focused under pressure and to take responsibility to resolve issues., • Team player who improves any team part of. Works well with clients and colleagues., • Ability to prioritise and multi-task on simultaneous activities. Additional Information Competitive salary and on target bonus plan with a comprehensive range of flexible benefits Normal working hours 37.5 per week as per Ts&Cs Office based with hybrid working Office location: Kings Court, Kingston Road, Leatherhead, Surrey, KT22 7SL. Zest is an equal opportunities employer. If you don't meet every single requirement, please don't let that hold you back. Research indicates that some candidates hesitate to apply for roles unless they meet every criterion. We're committed to fostering an inclusive workforce, so if you're enthusiastic about this opportunity but your experience isn't an exact match, we encourage you to apply. No agencies please.

A leading retail company in England seeks a Store Manager Designate to ensure store standards and deliver exceptional customer service. The ideal candidate will have over 2 years of retail management experience and will support neighboring stores as needed.

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Supporting the Service Desk Manager you will provide an excellent 1st a

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Supporting the Service Desk Manager you will provide an excellent 1st a

You may have experience in the following: Membership Sales Executive, Customer Acquisition Manager, Membership Development Officer, Sales and Marketing Executive, Membership Engagement Coordinator, Customer Relationship Manager, Membership Services Executive, Sales Support Officer, Member Acquisitio

A leading fashion retail company in Worcester Park Estate seeks a Store Manager to support the management team in fostering a creative environment.Responsibilities include developing staff, managing customer service, and overseeing operational processes.The ideal candidate has management experience

The IT Service Experience Manager leads the daily operation of the IT Service Experience team, ensuring prompt attention to IT enquiries, a consistent, high-quality, customer‑centric IT support experience, and outstanding levels of first‑time fix across the Hyundai and Genesis UK population. Wit

The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high‑quality, customer‑focused support services. The role oversees day‑to‑day Service Desk operations, Service Improvement, Identity & A

The IT Service Experience Manager leads the daily operation of the IT Service Experience team, ensuring prompt attention to IT enquiries, a consistent, high-quality, customer‑centric IT support experience, and outstanding levels of first‑time fix across the Hyundai and Genesis UK population. Wit

A leading beverage company is seeking a Customer Support Manager – Booker to ensure high service levels in both beer and soft drinks. The role involves supporting account managers, refining business processes, and collaborating with internal stakeholders.

Proactively reach out to customers to offer support and guidance before and following the validation process and at key milestones in the customer journey. A Target Validation Engagement Support Manager should expect to spend approximately 80% of their time communicating with some of the world’s

The Customer Support Manager will lead, train, and mentor the help desk team, ensuring all customer queries are resolved to a high standard. Customer Support Manager - Intellectual Property (SaaS). As an integral part of the Customer Experience Department, this role will oversee a team of IP Client

As Customer Support Manager – Booker, you will be responsible for supporting the Account Managers in executing core business processes for both our soft drinks and beer portfolio to maximise commercial activity and investment. Job Title: Customer Support Manager – Booker. Support the Booker Acco

We are seeking a Senior Customer Support Manager to lead the Customer Support function for ClickTech’s new EdTech platform, Hub. Senior Customer Support Manager. Senior Customer Support Manager.

Support onboarding processes for new clients, helping to ensure a smooth setup and handover. Support day‑to‑day client account operations, including email communication, issue tracking, and follow‑ups. Collaborate with the Product and Commercial teams to support client-related initiatives and

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

As the UK’s largest supported living healthcare provider, we’ve proudly supported communities since 1995. The people we support in this service are non-verbal, so we’re looking for individuals who are patient, observant, and committed to understanding and responding to unique communicat

As a Senior Support Worker you will support young people with their daily routines; Getting them ready for school, prepping for meal times and planning activities. At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Senior Support Worker based within We

As the UK’s largest supported living healthcare provider, we’ve proudly supported individuals since 1995—and we’re just getting started. Supported – with training, guidance, and a strong team culture. You’ll be supporting adults with learning disabilities and behaviours that challe

You will be expected to support the Development Management Manager in the running of the team.

We work as part of a close-knit, supportive team. Whether you're new to care or experienced, we’ll support you every step of the way with full training and development. I feel supported in my role and enjoy the job that I do.

You’ll need: · Experience in payroll administration, with up-to-date knowledge of payroll legislation and best practice · Strong organisational skills and attention to detail · Confidence handling complex queries and making operational decisions · Ability to lead, inspire, support, and quality

What you’ll do - Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations - Develop your team's capabilities through coach

What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manage

We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. Bu

We are looking for Bank Residential Support workers to join our team! Who share the same values as we do? Our Residential Support Workers receive specialist training in respect of early trauma, CSE, HSB, Children’s rights and participation. If you are interested in this role, please click apply! W

We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. Buil

Take The Lead – Become a Senior Residential Support Worker and lead the way! Do you have a caring nature and the drive to help children and young people reach their full potential and to support a team to do the same? If so, we’d love to hear from you! Must have a valid manual UK Driving Licence

James, Care Team Leader at Lifeways Your Role as a Care Team Leader Your responsibilities will include: Leading and mentoring a team of Support WorkersEnsuring high-quality, person-centred ca

Support and drive technical sales and solutions for customer applications by providing the technical leadership influence in assigned vertical market. Support transition from pre-sales to post-sales. Travel as required for customer visits and professional development (expected 40% of travel).

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.The Role Leading and superv

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.Since 1858, weve helped shap

This is a senior technical role leading penetration testing engagements, mentoring team members, and driving excellence in offensive cyber capabilities.Lead and execute infrastructure and application penetration testing assignments for public sector and private clients.Supervise and mentor CHECK Tea

Senior Property Manager / Team Leader SE London (Hybrid) c£65k+ Were working with a boutique, medium sized, highly successful managing agent who are looking to appoint a Senior Property Manager / Team Leader as follows: <ul no-style="&qu

If you're looking for an edge through your job seeking journey, Josh is the man to talk to.He provides real guidance and world-class interview strategies that will almost always land you your dream job.Our client is a tier one player within the finance industry.They are well known nationally, with t

Team Leader – Kitchen Area on the Twilight shift.Is this your next job Read the full description below to find out, and do not hesitate to make an application.Are you ready to be part of a dynamic team in a leading food manufacturing company? Pilgrim's Europe is looking for motivated Team Leader t

Flexible shift patterns to suit your lifestyle Free training and apprenticeships in Health & Social Care Career progression and development opportunities Refer a Friend Scheme – earn up to £250 Flexible Additional Holiday Purchase Scheme Free Employee Assistance Programme Annual Employee Aw

Why Join Us? We’re committed to ensuring every team member feels: - Valued – through recognition, rewards, and career development - Supported – with training, guidance, and a strong team culture - Able to make an impact – by helping people live more independently and confidently What We O

We are looking for Team Leaders who have a passion to join the GAIL's family and for supporting and developing others.

Our values – CHOICE: - Caring – You bring empathy and kindness to every interaction - Honest – You act with integrity and transparency - One Team – You collaborate and support your colleagues - Innovative – You embrace new ideas and approaches - Courageous – You advocate for those we su

Work with the Administration Manager and team to improve operational efficiency and reduce costs e.

Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life. Supervise and support the team, make sure breaks are taken on time, and help train new staff when needed. You guide and support your team to deliver excellent guest service, ensure smooth daily o

Ideal candidates will have experience in high-volume environments and excel in customer service and team management.

Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every day. Our team is bursting with independent thinkers and problem solvers, who join us to explore wha

A growing retail company in Hounslow is seeking a Retail Supervisor to enhance team performance and customer service. This full-time role offers competitive compensation, a supportive working environment, and opportunities for growth. Candidates should have supervisory experience in retail, a passio

Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts. Be responsible for the coordination and day-to-day communication within the front end departments, includi

Engaging with project teams to provide performance monitoring and capacity support for new and existing services. Contributing to the continual improvement of the practice and the IT Operations community, supporting community members to build and maintain cohesion.