Onsite Delivery Partner
hace 28 días
Bradford
Job Description: Onsite Delivery Partner Location: Leeds / Bradford / Surrounding Areas Role Type: Full-Time, Onsite Client Engagement This position can be eithr Contract or Permanent Our client, is seeking an experienced Onsite Delivery Partner to lead and oversee their strategic engagement with a water supply and treatment utility company. This role requires a strong, locally based delivery leader who can partner closely with client stakeholders, drive large-scale digital transformation initiatives, and ensure end-to-end governance for a multi‑tower, strategic account. The ideal candidate will bring deep experience in Scaled Agile delivery, Application Maintenance & Support (AMS) engagements, and enterprise‑level program governance. Strong communication, leadership presence, and high client empathy are essential. Key Responsibilities Client & Stakeholder Management • Serve as the primary onsite representative for the Water account., • Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors., • Facilitate proactive communication, expectation setting, and issue/risk resolution., • Steer committee discussions, governance forums, and executive briefings. Delivery Leadership • Lead end‑to‑end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks., • Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes., • Ensure high‑quality delivery across development, modernization, cloud, data, and digital portfolios., • Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution. AMS / Support Engagement Management • Govern ongoing AMS work covering application support, incident management, problem management, and enhancements., • Drive continuous improvement, automation, and efficiency within support and operations., • Ensure SLA adherence, service stability, and client satisfaction across BAU support functions. Account Governance & Financial Management • Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance., • Monitor financial performance, staffing, margin optimization, and operational KPIs., • Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness., • Identify upsell/cross‑sell opportunities and support strategic account growth. Team Leadership • Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development., • Promote a culture of transparency, lean execution, and high accountability. Required Experience & Skills • 5 years of IT delivery experience, with at least 5 years in onsite client‑facing roles., • Strong expertise in Scaled Agile / SAFe delivery models., • Proven experience leading large digital transformation engagements., • Hands‑on experience governing AMS / support programmes in complex enterprise environments., • Prior experience managing multi‑tower accounts valued at £10M., • Excellent stakeholder management, communication, and negotiation skills., • Ability to work effectively with global, distributed teams., • Strong understanding of contract management, delivery governance, and financial oversight., • Local to Leeds/Bradford or adjacent areas (preferred for onsite presence). Required Skills • Manufacturing, • Material Management, • Procurement Management, • Project Management