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Salesforce Business Analyst Contract: 6 months (extensions highly likely)Rate: Up to £642.25 per day (Umbrella)Start: ASAPLocation: Hybrid - 1 day per week onsite in WorcestershireOverview We're working with a large organisation undertaking a major 5-year Salesforce CRM transformation. This role sits in Year 2 of the programme, with initial groundwork already completed. The successful Business Analyst will play a key role in the implementation and integration of Salesforce CRM, working closely with senior stakeholders, delivery teams, and external suppliers to refine and shape requirements and drive delivery forward. Key Responsibilities • Refine, challenge, and improve existing business requirements rather than producing them from scratch, • Support the implementation and integration of Salesforce CRM solutions, • Work closely with senior stakeholders, influencing decisions and constructively pushing back where required, • Build strong working relationships with new suppliers and internal teams, • Operate confidently in a demanding and fast-paced environment, • Ensure delivery aligns with Agile ways of workingRequired Experience, • Proven Salesforce CRM experience, specifically Service Cloud and/or Experience Cloud, • Strong Business Analysis experience on complex transformation programmes, • Experience working with senior stakeholders and navigating challenging conversations, • Confident, credible, and self-sufficient/able to work without hand-holding, • Experience working in Agile environments, using JIRA and Confluence, • Ability to build rapport quickly and maintain strong professional relationships, • Case Management experience Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Our client, a leading technology company, is currently seeking a Director of Product to join their dynamic team. Key Responsibilities: • Lead the effective implementation and continuous improvement of the Product Development Process (PDP), including the identification, evaluation, prioritisation, and design of products and platforms., • Define and communicate a clear product vision, strategy, roadmap, and release plans aligned with overall business objectives., • Work closely with senior leaders across technology, marketing, sales, and operations to ensure the successful delivery and launch of innovative and high-quality products., • Monitor product performance, customer feedback, and market trends to inform product decisions and drive continuous improvement., • Identify and assess new product opportunities, enhancements, and potential market expansions, responding proactively to changes in the competitive and regulatory landscape., • Support the development of product positioning, messaging, and go-to-market plans in collaboration with marketing and commercial teams., • Lead, coach, and develop the product team, fostering a culture of customer focus, collaboration, and high performance., • Work with the technology/engineering teams to develop creative solutions to customer problems, needs and wants that generate effect ROI and deliver value to our customers when they need it., • Bachelor's degree or comparable professional experiences., • Significant experience in product management, with ownership of the product lifecycle in a senior leadership role., • Experience managing cloud-based software products in a B2B, multi-channel environment., • Experience within the fintech and/or insurtech industry., • Proven experience of taking new products to market, from concept through to launch., • Experience building, developing, and leading product teams., • Strong decision-making skills, with the ability to balance strategic thinking and pragmatic delivery., • Experience working in both scale-up and well-established organisations., • Background spanning product, technical, and/or commercial roles., • Experience contributing to business transformation initiatives., • Exposure to working in a Private Equity-backed environment.Benefits:, • Competitive salary, • Opportunity to work on a variety of interesting and challenging projects, • Professional development and training opportunities, • Supportive and collaborative work environment

IT Technician • Location: Worcester, hybrid and site-based, • Department: IT, • Reports to: IT Manager, • Salary range: Will be provided to applicants prior to any interview Role Overview As IT Technician you will be mobile working across all facets of the business, from our Head Office operations in Worcester to our construction sites and sales centres across the West Midlands and beyond, providing IT and technical support, including installing equipment on site. You will be customer-focused, inquisitive and keen to learn. Lioncourt Homes provide internal IT support for all staff, including lone workers on site and hybrid roles. The role will be working closely with the IT Manager to deliver day-to-day support, hardware installations, and undertake essential maintenance. Key Responsibilities • Serving as the first point of contact for IT support within the business, providing support to our Head Office teams and travelling to site and sales centres as required., • Managing the internal ticket system to ensure that issues are prioritised and where possible resolved with minimal disruption or downtime. Tickets may be raised via e-mail, telephone call or in person and should all be logged for service evaluation purposes., • Out of hours and weekend working may be a necessity on occasion, • Installing, configuring, and maintaining software and hardware components of computer and network systems., • Diagnosing and troubleshooting software and hardware issues., • Repairing and replacing damaged computer and network components., • Supporting staff and clients whenever they encounter challenges with computers and network devices., • Maintaining and updating technical documentation regularly., • Testing new hardware and software before full-scale installation., • Working with the IT Manager to ensure security compliance across the business and to monitor, maintain and upgrade systems and networks. Essential Skills • Strong interpersonal and customer care skills., • A confident driver with a full and clean driving licence with access to your own vehicle., • Good analytical and problem-solving skills., • Ability to learn and understand systems quickly., • Experience of supporting and troubleshooting Windows workstations., • Experience of supporting and troubleshooting Android mobile phones and tablets., • Experience of supporting and troubleshooting print devices., • Experience of supporting and troubleshooting Microsoft 356 products., • Good technical documentation and collaboration skills., • Resilience, with the ability to handle and diffuse difficult customers. Desirable Skills • Knowledge of Active Directory, Windows Server, and deploying and maintaining hybrid domain controllers., • Prior usage and knowledge of Microsoft Intune or other MDM tools., • Knowledge of cloud services, including Azure and GCS., • TCP/IP, DNS, and network knowledge., • Exposure to, or experience of, supporting Autodesk software., • Knowledge of HTML, CSS and maintaining WordPress websites

Legal Assistant - Property Services On behalf of our client, a well-regarded legal practice, Headturner Search is seeking a Conveyancing Assistant to join their busy and supportive Residential and Commercial Property team. About the Role: This role provides critical support within a high-paced team. Key responsibilities include managing client quotes and initial contact, setting up files, performing ID checks, and assisting with initial legal processes such as contract drafting and ordering property searches. Key Requirements: * Strong client care and communication skills, both over the phone and in person * Proficiency in IT; experience with cloud-based case management systems is preferred * High level of organization and ability to meet strict deadlines * Excellent attention to detail, alongside the ability to work both independently and collaboratively What’s on Offer: The firm offers a competitive salary based on experience and a full benefits package. This role provides excellent career development opportunities, with ongoing training and support to advance your skills in a professional and forward-thinking environment. Flexible working arrangements, including hybrid options for fee earners, are available, with hours offered on a full-time or part-time basis, Monday to Friday. If you’re highly organized, client-focused, and ready to make an impact within a respected conveyancing team, we’d love to hear from yo...

Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office‑based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 × 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end‑to‑end IT estate, including infrastructure, applications, cybersecurity, data and third‑party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well‑governed, outcomes‑focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology‑related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well‑maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT‑related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi‑year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well‑governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third‑party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision‑making, prioritisation and problem‑solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery‑focused approach Confident decision‑maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands‑on when required Working Conditions Full‑time role, predominantly office‑based with some remote flexibility Occasional out‑of‑hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)

DV Cleared DevOps / Software Engineer - Contract £550-£600 per day | Outside IR35 Condensed week available - work 3 long days, paid for 5 Active MOD DV Clearance required We are looking for an experienced DV Cleared DevOps / Software Engineer to join a high-impact technical environment. This role suits someone who thrives in modern DevOps ecosystems, enjoys building secure, scalable platforms, and wants the flexibility of a condensed working week. You will work across the full software delivery lifecycle, helping to design, build, automate, and maintain robust cloud-native and containerised platforms. Key Responsibilities Design, build and maintain CI/CD pipelines for reliable software delivery Deploy and manage Kubernetes clusters and application platforms Collaborate with engineers to develop, test, and release software efficiently Implement automation and infrastructure as code Ensure systems remain secure, resilient, and scalable Deliver software fixes, upgrades, and performance improvements Contribute to workflow improvements and DevOps best practices Technical Skills (Must Have) CI/CD & Automation: GitLab CI, Terraform, Ansible, Helm Charts Scripting & APIs: Python, PowerShell, REST APIs Containerisation & Platforms: Kubernetes cluster build and application delivery Application Technologies: Apache NiFi, Elastic ECK, Artifactory Secrets Management: Hashicorp Vault Operating Systems: RedHat Linux and Windows Experience & Background Experience across the full software development lifecycle Strong understanding of automation and DevOps tooling Knowledge of secure software delivery practices Comfortable working with multiple programming / scripting languages Ability to collaborate across teams and support continuous improvement Key Details Contract Rate: £550-£600 per day Status: Outside IR35 Clearance: Active MOD DV clearance required Working Pattern: Option for condensed week (3 long days, paid for 5)

A technology support provider in the United Kingdom is seeking a Microsoft Azure 3rd Line Support Engineer to join their IT support team. The ideal candidate will provide advanced technical support for Azure solutions, manage requests from clients, and work closely with the Microsoft support team. A

Support the implementation of new cloud or hybrid solutions and contribute to continuous improvement of infrastructure systems. Collaborate with Endpoint & User Support Technicians to resolve escalated incidents and ensure end‑to‑end issue management. Coordinate with third‑party vendors or Mic

As a Cloud Support Engineer, you’ll play a key role in delivering a high-quality support experience to our customers. You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line wi

BetterCloud is seeking a proactive Senior Cloud Support Engineer in the UK. You will be responsible for delivering exceptional technical support, troubleshooting complex cloud issues, and collaborating cross-functionally to enhance customer experiences. Ideal candidates have a Bachelor's degree in C

A data security firm is seeking an L3 Support Specialist for the Leeds location. This hybrid role involves providing day-to-day support and being the first escalation point for technical queries. Flexible working practices and a supportive workplace culture are highlights of this position.

A leading UK used car marketplace is seeking an IT Support Engineer to provide essential support for its workforce. The role involves troubleshooting technical issues, enhancing IT systems, and ensuring efficient operations in a modern cloud-first environment. Ideal candidates should have 1-2 years

Configure servers, networking equipment, and cloud resources as needed. Excellent written and verbal communication skills, including experience working directly with customers in the areas of support. In this role, you will act as a key escalation point and play a critical role in ensuring the perfo

This entry-level role is perfect for someone passionate about technology and cyber security, providing support for clients while gaining hands-on experience.

Verkada is hiring a Technical Support Engineer in London. The ideal candidate has a Bachelor’s or Master’s in a related technical field, 1+ years in technical support, and strong network fundamentals understanding. You'll troubleshoot Verkada's cloud-managed security platform, advise customers,

A technology company in the United Kingdom is looking for a Cloud Support Engineer to deliver high-quality support experiences. The ideal candidate will proactively manage incidents, provide first-class technical support, and contribute to service improvement initiatives.

This permanent role offers a salary of up to £30,000 and requires providing deskside and on-site support to users, managing Windows systems and user accounts via Active Directory. Acora - IT, Cyber & AI is looking for a Desktop Support Analyst in Greater London.

Manage cloud technologies such as Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio. Ability to mentor, coach and support a small team of engineers to achieve team goals. Extensive expertise in a variety of virtualized Desktop environments Citrix, Citrix Cloud, AVD, DAAS/VMware Hor

The role involves 2nd to 3rd Line Support functionality, offering development opportunities in a supportive environment. Responsibilities include assisting with Power BI integration, logging support tickets, and ensuring high standards in technical implementations.

Experience troubleshooting in at least one major cloud platform (preferably AWS) and containerized environments using Kubernetes or Docker. Partner with the wider Customer & Product Support organization, Product and Engineering and Customer Education teams to relay customer feedback, identify opport

A leading tech company in the United Kingdom is looking for a Senior Cloud Support Engineer with over five years of experience to ensure the performance and reliability of cloud-based solutions. You will work closely with teams to resolve complex technical issues, providing top-tier customer support

A global software company is seeking a skilled Cloud Services Support Analyst in the United Kingdom. Key responsibilities include managing customer systems, providing technical support, and ensuring system security. Candidates should have 3-5 years of relevant IT/Cloud experience.

Emixa is seeking an IT Support Specialist based in Solihull to provide 1st and 2nd line support across various technical domains, including Microsoft 365 and Azure environments.

Assist with monitoring and maintaining cloud platformsSupport user access requests and account setup. Basic understanding of IT systems, cloud platforms, or technical support. We are recruiting on behalf of our client for a motivated Cloud Support Assistant to join their growing technology team.

A leading UK-based technology company is seeking an IT Support Engineer to provide essential technical support in a cloud-first environment. The ideal candidate will have 1-2 years’ experience in IT support, excellent communication skills, and a passion for technology. The role offers a competitiv

This role sits within a cloud and technical services team supporting a mix of private datacentre infrastructure and public cloud platforms. A genuine mix of private cloud and public cloud technologies. If you’re an infrastructure or cloud support engineer looking for a role with real technical dep

An IT services company in the UK is seeking a proactive IT Support Administrator to join their team. This role offers a mix of remote and office work while providing essential support for a range of IT infrastructure, including Microsoft 365 and Azure systems.

A technology service provider is seeking an Application Support Engineer to join their team.

In this role, you will provide first and second line support for a range of technical issues across hardware, software, and cloud systems. A leading digital transformation company is looking for an IT Support Administrator to join their team.

We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. IT/Cloud experience delivering and supporting technology solutions. Some after hours and weekend work is required to supp

OJ Digital is looking for a proactive Support Engineer to join their Customer Success team in Luton. In this hands-on role, you’ll provide 1st and 2nd line support for software, hardware, and networking issues in public sector environments. Candidates should have 3-5 years of Level 2 IT support ex

IBM is seeking a Senior Oracle Cloud Payroll Support Consultant in Greater London. Key responsibilities include managing incidents, mentoring team members, and ensuring high-quality support. The ideal candidate will have a Bachelor's degree and strong knowledge of Oracle Cloud Payroll modules.

British International Investment is looking for an Application Support Analyst to enhance their operations. The candidate will be responsible for troubleshooting software issues, providing user support, and collaborating with development teams. This role contributes to a dedicated support team and a

You should have a Bachelor's degree in a relevant field and at least 2 years of experience in a technical support role, along with familiarity with database technologies and cloud platforms. A data management and analytics company in Greater London is seeking a Technical Support Engineer.

A leading tech startup in the United Kingdom is looking for a Support Desk Analyst to provide first-line technical support and assist users with various technical issues.

A leading IT service provider is seeking a Customer Service Team Leader to drive exceptional service delivery and manage a high-performing team at their London office.The successful candidate will collaborate with management to foster a positive work environment, ensure adherence to ITIL practices,

A leading technology service provider in the United Kingdom is seeking a skilled 3rd Line Cloud Engineer to join their expanding support team. The ideal candidate will support and deliver Azure platform services for enterprise customers, focusing on the operational management of Azure environments.

Shape IT Recruitment is seeking an experienced 2nd Line Service Desk Consultant to join a collaborative technical support team in the United Kingdom. In this role, you will diagnose and resolve complex technical incidents, support various infrastructure environments, and mentor junior engineers. Ide

Ideal candidates should possess strong experience in application support within financial services, with familiarity in cloud platforms, microservices, and ITIL practices. A leading financial services provider in London seeks an experienced Application Support Manager to ensure the stability and per

Experience deploying or supporting self-managed software in client cloud environments. As a Senior Cloud Support Engineer at Thought Machine, you're stepping into a senior technical role that goes well beyond incident response. At this level, you're expected to own, influence and elevate how we deli

A leading financial services firm in Greater London seeks a Technology Support Lead to manage identity and access solutions while optimizing security practices in a multi-cloud environment. This role emphasizes collaboration and innovation, requiring expertise in EntraID, automation scripting, and c

A leading IT services provider based in the West of England is seeking a skilled IT Support Specialist to manage end-user devices and provide support for Microsoft cloud services. This role offers a salary of up to £33,000, alongside benefits like life assurance and a pension scheme, ensuring a rob

A live entertainment platform in Greater London is seeking an IT Support Technician to provide first line support for users across various locations. The role involves hardware setup, monitoring networking equipment, and supporting both Windows and Mac devices. Candidates should have at least 3 year

A fast-growing international software company seeks a Senior Customer Support Engineer. Candidates should have strong experience in customer-facing technical support and proficiency in Python and Kubernetes.

Experience supporting at least one end‑to‑end Oracle HCM Cloud implementation. Oracle HCM Cloud Payroll Functional Support Consultant. We are looking for an experienced Oracle HCM Cloud Payroll Functional Support Consultant to join our expanding Managed Services practice.

Sigma is seeking a Technical Support Engineer in Greater London to join its award-winning team recognized for outstanding customer service. You will collaborate with various teams to resolve complex technical issues and improve product and support operations.

A fast-growing fintech company in Greater London is seeking an IT Support Analyst to oversee Microsoft Intune across various devices in a cloud-first environment.

Technical Support Engineer in Greater London to provide dedicated support for Prisma Cloud. The ideal candidate will possess strong troubleshooting skills, experience with cloud-native technologies like Kubernetes and AWS, and a solid understanding of network protocols such as TCP/IP. This role requ