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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are seeking an experienced and proactive Site Manager to oversee the construction of a brand-new coffee shop and drive-thru development. This is an exciting opportunity to lead a fast-paced commercial project from site setup through to successful completion, ensuring the highest standards of safety, quality, and programme delivery. The successful candidate will have a strong background in commercial construction and be confident managing subcontractors, coordinating site activities, and delivering projects safely, on time, and within budget. Key Responsibilities Manage all day-to-day site operations from commencement to completion. Ensure the project is delivered safely, efficiently, and in accordance with programme requirements. Coordinate and supervise subcontractors and site labour. Maintain high standards of quality control and workmanship. Ensure compliance with health and safety legislation and company policies. Conduct site inductions, toolbox talks, and regular safety inspections. Liaise with clients, consultants, suppliers, and project stakeholders. Monitor project progress and report regularly to the Project Manager. Manage site logistics, materials, deliveries, and plant. Identify and resolve site issues to minimise delays. Maintain accurate site records, including daily diaries and progress reports. Ensure works are completed in line with drawings, specifications, and building regulations.Essential Requirements Proven experience as a Site Manager on commercial construction projects. Experience delivering retail, hospitality, or drive-thru developments is highly desirable. Valid SMSTS certification. CSCS Managers Card. First Aid at Work qualification. Strong knowledge of health and safety legislation. Excellent leadership, communication, and organisational skills. Ability to manage multiple subcontractors and maintain programme targets. Full UK driving licence

Vehicle Technician, Hockmeyer Motors, (part of A.F Blakemore & Son Ltd) Location: Holdingham Hours: 39 Hours per week Shifts: Mon Thursday 8am 5pm Friday 8am 4pm We have an exciting opportunity for a Vehicle Technician .As a Vehicle Technician, you will play a vital role in supporting our Workshop Manager in creating a positive customer experience through providing efficient general maintenance on cars and light commercial vehicles, including services and repairs. Key Tasks/Responsibilities: Vehicle fault finding Services & repairs Cambelt/cam changes Clutch fitting Key Skills/Knowledge: Diagnostic experience Driving licence required MOT tester desired but not essential Welding desired but not essential Behave within the principles of the companys values at all times Maintain employee and organisational confidentiality in line with the Data Protection Act Demonstrate commitment to equality and diversity Previous experience in a similar role and/or industry is required Reliably follows instructions and procedures with excellent attention to detail What's in it for you? Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements Develop your skills and capability in a highly supportive and multi-diverse culture Outstanding Training & Development Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes) Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee Early access to your pay through EarlyPay 24/7 access to your payslips and Rotas via HR/Payroll portal Wellbeing support access to emotional support, counselling, legal and financial advice Company Pension Scheme NEST pension scheme Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme Extra Holidays - Purchase Scheme Cycle to work - Bicycle purchase scheme Long Service Awards Please download the job description for more information. Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role. You may have experience of the following: Motor Mechanic, Auto Technician, Automotive Technician, Light Commercial Technician, Service Technician, Workshop Technician, Diesel Technician, Vehicle Service Advisor, Garage Technician, General Mechanic REF-230 019 TPBN1_UKTJ

Wonky is a fast-growth UK subscription business.We're looking for a freelance/consultant wine buyer with strong existing relationships to help shape our sourcing strategy.Existing relationships and incredible knowledge of the wine trade.Experience working direct with producers, bottlers, wholesalers

Flexible benefits - in addition to the benefits listed here we'll also provide you with an additional 4% to allow you to select the benefits that suit you Life assurance and private medical insurance for yourself Comprehensive training (including coffee knowledge!) and access to Starbucks Global

Blade Recruitment is seeking a Mobile Vending Field Service Engineer to install, service and repair vending and coffee machines across London, Essex, Hertfordshire and Cambridge.

Job Description Posted Tuesday 21 July 2026 at 22:00 | Expires Thursday 6 August 2026 at 21:59 At Costa Coffee, we’re all about crafting great coffee and memorable moments. What you’ll do Train and support new Baristas Energise and motivate your team * Maintain high standards across service

The role involves servicing high-end coffee machines with comprehensive training provided.

Quarterly take home coffee orders - pods, beans or ground coffee. Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. Free coffees and drinks at any of our locations, plus discounted food.

Headquartered in Berkeley, CA, Bellwether Coffee is working to positively transform the coffee industry by making coffee roasting more accessible and sustainable. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the w

Black Sheep Coffee in London SE1 seeks a General Counsel on a 12-month FTC to lead our legal function during a growth phase.

Bellwether Coffee is seeking a Commercial Director, Europe to lead the European sales organization, oversee revenue performance, and drive market expansion. You will own enterprise partnerships, channel development, and recurring coffee revenue growth for Bellwether's European business.

Nestlé Professional in the UK is seeking a D2C Coffee Operations Support to drive in-store execution and growth for our Nestlé brands across D2C locations.

Notes Coffee Roasters & Bars in London is seeking a General Manager to lead a busy location and drive exceptional customer experiences. You will oversee day-to-day operations, inspire a friendly team, maintain high standards, and deliver profitability while ensuring a welcoming, coffee-focused envir

Nestlé is seeking a D2C Coffee Operations Support to join the Field Based team operating in the East Midlands with Nottingham as a preferred base. The role focuses on in‑store execution, stock accuracy, and brand standard compliance across Nestlé Professional coffee solutions.

Notes Kings Cross in London is seeking a hands-on General Manager to lead the team, maintain high standards, and deliver exceptional customer experiences across coffee, wine, cocktails, and craft beer.

Nestlé is seeking a D2C Coffee Operations Support to join the Nestlé Professional team. You will ensure accurate stock, maintain brand standards, maximise machine uptime and drive customer satisfaction across our D2C coffee portfolio.

Nestlé is hiring a D2C Coffee Operations Support on a field-based basis, ideally based in Glasgow.

Bellwether Coffee number of job openings over time by month.

Nestlé is seeking a D2C Coffee Operations Support to ensure in‑store execution across D2C customer locations. You will collaborate with field partners, review audits and respond to feedback, driving performance and customer satisfaction across the Nestlé coffee portfolio.

You'll play a key role in creating a welcoming and positive environment for both customers and your team, delivering consistently great coffee and service while driving the store's overall performance. Opportunity to lead a globally recognised coffee brand.

Field Service Engineer to maintain coffee and water machines in London and surrounding areas, ensuring customer satisfaction through planned maintenance and reactive servicing.

Coffee & Vending Field Engineer (Door-to-Door Pay). Do you want the opportunity to join a dynamic and ambitious business that's at the forefront of coffee and unattended retail solutions across London? This is a fantastic chance to work with cutting-edge equipment while developing your career within

Drive your career forward with a role that genuinely rewards your skills.Working as an Assistant Manager means leading high-performing teams, developing future leaders, and driving operational excellence across our Shared Services function.You'll support colleagues through coaching and guidance, cha

Seeking an Installations Engineer to perform machine installations, preparation, and inspections for a specialist provider of coffee and vending solutions.

Assistant Manager role focused on customer service and sales promotion in a retail store, supporting the Store Manager in achieving targets.

Team Leader at Costa Coffee, responsible for shift management, barista training, and maintaining high standards.

General Manager needed to lead a team, ensure customer satisfaction, and contribute to business growth.

Drive your career forward with a role that genuinely rewards your skills.Working as an Assistant Manager means leading high-performing teams, developing future leaders, and driving operational excellence across our Shared Services function.You'll support colleagues through coaching and guidance, cha

Experienced Coffee Field Service Engineer wanted for a leading coffee solutions company, based in West London or surrounding areas.

The Business Development Manager will acquire new customers in the hospitality sector, building relationships and closing deals.

Assistant Manager role focused on customer service and sales promotion in a retail store, supporting the Store Manager in achieving targets.

Pub Team Member - JD Wetherspoon.Full-Time / Part-Time / Seasonal.We are seeking a friendly, motivated Pub Team Member to bring great energy and service to our restaurant and bar.As a key representative of our venue, you'll extend a warm welcome to guests and owners, take their orders, deliver tasty

A well-established and growing business based in Keynsham is seeking a proactive and detail-oriented Sales Ledger Assistant to join its finance team on a temporary to permanent basis.Reporting to the Finance Manager, you will be responsible for the day-to-day management of the sales ledger, ensuring

Basic + Overtime (£65,000 OTE ) + Day Shift + Training + Stability + Company Pension + Company Bonus + IMMEDIATE START.Secure your future with a blue chip company as their maintenance supervisor.Benefit from unrivalled security whilst working for a food manufacturer who will appreciate you for your

Our client, based on the outskirts of Kirkby Lonsdale, is currently recruiting.Working as part of a busy team, you will undertake a variety of warehouse duties, including:.Loading and unloading deliveries.Labelling and preparing goods for dispatch.Maintaining a clean and safe working environment.Gen

Production Supervisor£32 to 35kProgression and career developmentGood BenefitsReady to lead from the front in a fast-paced, tech-driven environment?We're looking for a hands-on Production Supervisor to take ownership of daily operations, drive team performance, and keep everything running like cloc

Production Supervisor (Food Manufacturing).Autonomy + Progression + Company Growth + Free Parking + Company Benefits.Are you a Food Production leader from a manufacturing background with experience in sauces, condiments or FMCG production, looking for an opportunity to build and lead a manufacturing

DOE + 10% Bonus | Multiple Locations Across London.Looking to step into a leadership role with a premium employer? Join one of London's leading student accommodation providers and play a key role in leading maintenance operations across modern, sustainable residential buildings while delivering an e

Cover Supervisor • Short-time/Long-term contracts and supply work • Secondary Schools • Hillingdon • £90.Sept 26 start - Register now Do you enjoy working with young people aged 11 – 18? Have you considered working in Secondary Schools as a Cover Supervisor? We

Electrical Project Supervisor / Electrical Qualifying Supervisor (QS) Location: Lincoln Job Type: Permanent, Full Time Start Date: ASAP ARC is recruiting for an experienced Electrical Project Supervisor / Electrical Qualifying Supervisor (QS) to join an established and reputable M&E contractor b