Collections advisor jobs in United Kingdom

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, youre not just improving clients' risk profiles, youre building trust. Youll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If youre ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.OverviewAt Gallagher, were looking for an experienced and commercially minded Associate Director Construction Claims to join our Claims Division in London. This is an opportunity to take ownership of complex construction claims, build strong client relationships, and play a key role in delivering exceptional service across our Specialty business.How you'll make an impactAs an Associate Director, you will be responsible for managing construction claims from initial notification through to settlement, acting as a trusted advisor to clients and ensuring the efficient progression of claims.Youll work closely with insurers, clients, and internal stakeholders to deliver outcomes, manage expectations, and provide technical expertise throughout the claims lifecycle.Key Responsibilities Manage construction claims from notification through to conclusion, including negotiation with insurersProvide expert advice and guidance to clients across all stages of the claims processBuild and maintain strong relationships with clients, insurers, and internal teamsProactively manage claims progression, ensuring timely updates and resolutionReview and respond to insurer queries, resolving issues efficientlyMonitor and track payments, ensuring timely collections and settlementsEnsure all claims documentation and records are accurate, complete, and compliantProduce and deliver claims data and MI to clients and stakeholders as requiredSupport continuous improvement of claims handling processes and service deliveryAbout YouExperience & Technical ExpertiseSignificant experience in construction claims within the insurance industry (c.10+ years)Strong understanding of claims processes, insurance markets, and regulatory requirementsExperience handling complex claims and negotiating with insurersKnowledge of CLASS system and ECF claims processing (desirable)Leadership & SkillsPrevious experience leading or mentoring individuals/teamsExcellent client management and relationship-building skillsStrong communication and stakeholder engagement capabilitiesHighly organised with the ability to manage multiple prioritiesCommercially aware, proactive, and solutions-focusedCompensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits youll get, depending on your job level these benefits may improve:Minimum of 25 days holiday, plus bank holidays, and the option to buy extra daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, well cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insuranceOther benefits include:Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many moreWe value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Dont worry, were here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with . If youd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.TPBN1_UKTJ

Huntswood is seeking experienced Secured Lending Collection Advisers to join a team focused on Secured Lending Collections for a large bank. This role will primarily involve inbound and outbound telephony, supporting customers in financial difficulty, including those who may be vulnerable. You will manage inbound and outbound calls to negotiate payment plans that balance customer needs with business goals, while providing clear guidance on account status and options. You will maintain accurate records, escalate complex cases when needed, and ensure all activity complies with policy and regulation. Role overview: Location: Working from home Duration: 4 months Rate: £200 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this Start Date: Monday 15th September 2025 Shift: 09:00 to 17:30, Monday to Friday As a Collections Advisor you will have: • Proven experience in secured lending collections telephony role within a banking or lending environment, • An understanding on secured lending products is essential, • Strong ability to engage with and support vulnerable customers, • Comfortable working in a fast-paced, compliance-driven setting, • Excellent communication and empathy skills, • Ability to use multiple systems and update where necessary About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future. Interested in this Secure Collections Advisor opportunity? Apply now. To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Assistant Manager – Menswear Location: Leicester Salary: £27,000 – £29,000 per annum (DOE) Hours: Full-Time, 40 Hours per Week (Weekend Availability Required) Take the Next Step in Your Retail Management Career Are you an ambitious retail professional with a passion for menswear, customer service, and team leadership? We are recruiting on behalf of a growing UK menswear and formalwear retailer that has built a strong reputation for combining contemporary fashion with timeless tailoring. As the business continues to expand, they are seeking an Assistant Manager to support the successful operation of their Leicester showroom. This is an excellent opportunity for an experienced Supervisor, Senior Sales Advisor, or Assistant Manager looking to develop their leadership skills and progress within a growing retail business. The Role Working closely with the Store Manager, you will play a key role in delivering an exceptional customer experience, driving sales performance, and supporting the day-to-day management of the showroom. Your responsibilities will include: Supporting the day-to-day running of the showroom, including opening and closing procedures Leading by example to deliver outstanding customer service Providing personalised styling advice and product recommendations Supporting sales performance and helping the team achieve targets Assisting with staff training, coaching, and ongoing development Supporting rota planning and maintaining appropriate staffing levels Handling customer enquiries and resolving issues professionally Processing transactions and ensuring cash handling accuracy Maintaining high standards of visual merchandising and store presentation Assisting with stock control, inventory management, and stockroom organisation Supporting in-store promotions, events, and commercial activities Monitoring store performance and contributing ideas to improve results What We're Looking For We are seeking a motivated and customer-focused retail professional who enjoys working in a fast-paced environment and is passionate about delivering excellent service. Essential Requirements Previous experience in a retail supervisory, team leader, or management position Strong customer service and sales skills Proven ability to work towards and achieve sales targets Excellent communication and interpersonal skills Strong organisational skills and attention to detail Positive, proactive, and professional approach Ability to support, motivate, and develop team members Flexible to work weekends and peak trading periods Desirable Experience Menswear, fashion retail, tailoring, or formalwear experience Premium or luxury retail experience Personal styling or consultative selling experience Visual merchandising knowledge Experience coaching and developing retail teams Experience working within appointment-based retail environments What's On Offer? Competitive salary of £27,000 – £29,000 per annum (DOE) Staff discount on menswear collections Company pension scheme 20 days annual leave plus bank holidays Genuine opportunities for career progression and development Ongoing support and training The opportunity to work for a growing and ambitious retail brand Supportive, energetic, and team-focused working environment Why Apply? This is a fantastic opportunity to join a growing menswear retailer where you can develop your management skills, contribute to the success of the showroom, and build a long-term career within retail leadership. If you're passionate about fashion, customer service, and team development, we'd love to hear from you. Apply today and take the next step in your retail management career. All applications will be treated in strict confidence. Personal data will be processed in accordance with GDPR regulations. TPBN1_UKTJ

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service. We're looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Bury St Edmunds a permanent, part time basis working 16 hours over 2 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do. What you'll be doing As a Design Advisor, you'll be the first point of contact for our customers, offering a warm welcome and thoughtful guidance as they explore everything from gifting and home styling to whole-home collections and kitchen design services. With a natural eye for interiors and a genuine passion for service, you'll help customers feel confident, inspired and supported throughout their Neptune journey. Day to day, you'll: Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom. Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials. Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required. Promote our whole-home philosophy and kitchen design service in a natural, consultative way. Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail. Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship. Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships. A little about you You'll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You're organised and comfortable using tools such as Excel and Outlook, and you're motivated by achieving results while always keeping the customer experience at the heart of what you do. Most importantly, you're warm, approachable and enjoy working collaboratively as part of a supportive team. What Benefits we can offer you Competitive salary Generous holiday allowance Purchased additional annual leave scheme Life assurance Company sick pay Enhanced maternity and paternity leave Cycle to work scheme Gym membership Generous Neptune new item and outlet discounts Perkbox: Wellbeing Hub and Retail Discounts Portal Your birthday day off Two paid volunteer days a year Day off if you become a Grandparent A week off to celebrate a life event Refer a friend scheme Long service holiday allowance increase Training Workshops Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard. Our Story Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime. TPBN1_UKTJ

Sales Advisor - Luxury Retail | Edinburgh | Full-Time | Salary up to 31,000 Are you passionate about luxury products and delivering exceptional customer experiences? An exciting opportunity has arisen in Edinburgh for a Sales Advisor to join a prestigious boutique, renowned for its heritage, precision, and timeless design. About the Role: As a Sales Advisor, you will be the face of a distinguished luxury brand, offering an unparalleled level of service to a discerning clientele. This is more than just a retail position-it's an opportunity to become a trusted advisor in the world of fine timepieces. Key Responsibilities: • Deliver an exceptional, tailored service to every customer, ensuring an unforgettable in-store experience - Share detailed product knowledge with confidence and passion, becoming a specialist in our exclusive collections - Build strong, long-term relationships with clients, cultivating a loyal customer base - Support the boutique team in meeting and exceeding sales targets and KPIs - Maintain the highest standards of presentation and professionalism at all times What We're Looking For: • Previous experience in luxury retail is essential-ideally within horology, fine jewellery, or premium fashion/accessories - A genuine passion for high-end artistry and storytelling - Exceptional interpersonal and communication skills - A polished, confident, and professional manner - Proven ability to thrive in a target-driven, customer-focused environment What's on Offer: • Competitive salary with uncapped commission potential - Extensive training and development in the world of luxury timepieces - Opportunity to be part of an iconic global group with clear pathways for career growth - A supportive and prestigious boutique environment in the heart of Edinburgh Join a team that values precision, passion, and excellence. If you have an eye for detail and a love of luxury, we'd love to hear from you. Apply now to begin your journey with one of the most respected names in luxury retail. BH33845 TPBN1_UKTJ