Trabajos customer service advisor en Reino Unido

Deputy Manager Key InformationLocation: Edmonton, Hertfordshire, United Kingdom Hertfordshire N9 9TQContract Type: Full-timeContract Length: PermanentSalary: £16.00 - £18.00 per hour (£33,536 - £37,728 per annum full time equivalent salary 40 hours per week all year round) Benefits: Birthday Off, 6 fully paid sick days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward, 50 % Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning platform Access Join the Kindred Family – A Place to Grow, Thrive, and Make a Difference Are you passionate about early years education, supporting children's development, and leading high-performing teams? At Kindred, we believe work should be more than just a job – it should be a place where you feel valued, supported, and inspired every day. Due to a new opportunity we’re excited to welcome a Deputy Manager to our friendly and dedicated team in Edmonton, Hertfordshire, United Kingdom . Whether you’re just starting out or looking for your next professional step, this role offers the chance to be part of a warm, inclusive environment where 91.71% of our team would recommend us as a great place to work. What You’ll Need Essential: Strong written and verbal communication skills Excellent organisational ability and attention to detail Provide outstanding customer service Have good time management, meeting deadlines Experience of leading and managing a team Hold a full and relevant Early Years Level 3 Childcare Qualification or higher Demonstrate sound knowledge of the EYFS guidelines Desirable: Previous experience of leading a team Current paediatric first aid certificate Safeguarding and child protection training (although full training will be given) Current food hygiene certificate What You’ll Be Doing As a Deputy Manager, you will: To support the Manager, Third in Charge and Room Leaders to ensure the highest standards of Early Years care and education across the setting To maintain an organised, safe and stimulating nursery environment To keep accurate records and ensure procedures are followed within the room To help build and maintain a reputation as the setting of choice in the area for both children and employees To model and monitor best practice in accordance with regulatory guidelines To support and inspire your team of Room Leaders and Practitioners To aid with the induction of new team members, welcoming them into the Kindred family Why Join Kindred? At Kindred, we’re more than a nursery group – we’re a family. Supportive Culture – Our nurseries are built on strong relationships, teamwork, and a genuine sense of belonging.Career Development – Whether you're an apprentice or a seasoned professional, we offer clear progression pathways, structured training, and mentorship.Work-Life Balance – Enjoy structured working hours, flexible shift options, and hybrid roles (where applicable).Competitive Pay & Benefits – We regularly benchmark our salaries and offer generous benefits including bonuses, pensions, and paid leave.Award-Winning Family – Join a company that values recognition, personal growth, and team success. Our Recruitment Process Interviews: Rolling InterviewsExpected Start Date: ASAP Our process includes: • A video interview followed by a face-to-face interview with a stay and play at the nursery, • ‘Stay and Play’ session to observe you working with children *fully supervised To apply for the Deputy Manager position with us, please click the "Quick Apply" button and submit your CV and a short cover letter explaining your interest in the role. We aim to respond to all applicants within 2–5 working days. Thank you for considering a career with Kindred! As part of our commitment to safeguarding and promoting the welfare of the children in our care, the successful candidate is expected to undergo an enhanced DBS check IND1 ROL

Room Leader Key InformationLocation: Wanstead, Redbridge, Greater London, United Kingdom Greater London E11 2NU Contract Type: Full-timeContract Length: PermanentSalary:£15.29 - £15.40 per hour (£32,047.84 - £32,278.40 per annum full time equivalent salary 40 hours per week all year round) Benefits: Birthday Off, 6 fully paid sick days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward, 50 % Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning platform Access Join the Kindred Family – A Place to Grow, Thrive, and Make a Difference Are you passionate about early years education, supporting children's development and leading a team? At Kindred, we believe work should be more than just a job – it should be a place where you feel valued, supported, and inspired every day. Due to a new opportunity, we’re excited to welcome a Room Leader to our friendly and dedicated team in Wanstead, Redbridge, Greater London, United Kingdom. Whether you’re just starting out or looking for your next professional step, this role offers the chance to be part of a warm, inclusive environment where 91.71% of our team would recommend us as a great place to work. What You’ll Need Essential: Strong written and verbal communication skills Excellent organisational ability and attention to detail Provide outstanding customer service Have good time management, meeting deadlines Hold a full and relevant Early Years Level 3 Childcare Qualification or higher Desirable: Previous experience of leading a team Current paediatric first aid certificate Safeguarding and child protection training (although full training will be given) Current food hygiene certificate What You’ll Be Doing As a Room Leader, you will: To support the Manager and fellow Room Leaders to ensure the highest standards of Early Years care and education across the setting To maintain an organised, safe and stimulating room environment To keep accurate records and ensure procedures are followed within the room To help build and maintain a reputation as the setting of choice in the area for both children and employees To model and monitor best practice in accordance with regulatory guidelines To support and inspire your team of practitioners To aid with the induction of new team members, welcoming them into the Kindred family Why Join Kindred? At Kindred, we’re more than a nursery group – we’re a family. Supportive Culture – Our nurseries are built on strong relationships, teamwork, and a genuine sense of belonging.Career Development – Whether you're an apprentice or a seasoned professional, we offer clear progression pathways, structured training, and mentorship.Work-Life Balance – Enjoy structured working hours, flexible shift options, and hybrid roles (where applicable).Competitive Pay & Benefits – We regularly benchmark our salaries and offer generous benefits including bonuses, pensions, and paid leave.Award-Winning Family – Join a company that values recognition, personal growth, and team success. Our Recruitment Process Interviews: Rolling InterviewsExpected Start Date: ASAP Our process includes: • A video interview followed by a face-to-face interview with a stay and play at the nursery, • ‘Stay and Play’ session to observe you working with children *fully supervised To apply for the Room Leader position with us, please click the "Quick Apply" button and submit your CV and a short cover letter explaining your interest in the role. We aim to respond to all applicants within 2–5 working days. Thank you for considering a career with Kindred! As part of our commitment to safeguarding and promoting the welfare of the children in our care, the successful candidate is expected to undergo an enhanced DBS check IND1 ROL

Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ1710277 - Leasehold Advisor Job Title: RQ1710277 - Leasehold Advisor Contract Duration: 3 Months Hours per week: 36 Seeking skilled and experienced Leasehold Advisors to support our Housing Services, Collections, and Sales & Acquisition teams. This is a critical frontline role, ensuring that leaseholders receive accurate information, timely service, and excellent customer care. Working across various Housing Service Centres within the borough, the Leasehold Advisor will process a wide range of leasehold-related transactions, handle complex enquiries, and carry out technical service charge calculations. The ideal candidate will have strong analytical capability, confidence managing financial data, and a solid understanding of leasehold legislation, including Section 20 requirements. Key Responsibilities Customer & Stakeholder Engagement • Handle complex queries from residents, leaseholders, tenants, staff, legal representatives, and external stakeholders via email, phone, and in-person., • Respond to accounts-related enquiries from lessees and sales applicants professionally and efficiently., • Ensure high standards of customer care at all times. Leasehold Services • Process applications for home ownership schemes, lease extensions, alterations, assignments, and property sales., • Liaise with solicitors and legal representatives to provide accurate assignment information and register notices., • Support leaseholders with payment advice and dispute resolution. Service Charge & Financial Responsibilities • Calculate both estimated and actual service charges (revenue and capital), ensuring compliance with all statutory, contractual, and policy requirements., • Produce accurate calculations for lessees, with full reconciliation against Council systems and complete audit trails., • Produce statutory Section 20 Notices, ensuring all information meets legislative and Council standards., • Prepare all documentation required for issuing major works bills, assessing liabilities in accordance with lease terms and Section 125 limitations., • Ensure accuracy of bills and create/maintain full audit trails., • Support the collection of service charge and major works income, meeting income targets. What This Role Will Achieve The Leasehold Advisor will: • Improve accuracy and timeliness in service charge production and leasehold-related processes., • Strengthen financial controls relating to income collection and statutory billing., • Reduce service backlogs and contribute to a more responsive and efficient housing service., • Enhance customer satisfaction by delivering reliable, accurate and informed advice. Who You Will Work With The postholder will have regular contact with: • Leaseholders and tenants, • Staff at all levels across Westminster City Council, • Solicitors and external service providers, • Internal Council departments and external agencies Essential Experience and Technical Skills Experience • Prior experience working within the leasehold sector (essential)., • Experience preparing and managing service charges and major works bills., • Understanding of Section 20 and Section 20B legislative requirements., • Experience working with financial controls and audit trails. Technical Skills • Strong spreadsheet skills (essential)., • Confident working with Office 365., • Ability to analyse financial data and produce accurate calculations. Core Skills • Excellent written and verbal communication skills., • Ability to work onsite at various locations across the borough., • Strong organisational skills and ability to manage complex caseloads., • High attention to detail and accuracy.

Main Purpose of Job Housing Advisor To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To undertake a housing needs assessments for people seeking housing assistance and create housing plans tailored to the individuals needs and circumstances. To manage a complex and demanding case load in a busy and often challenging environment and prevent or relieve homelessness through the provision of advice, advocacy, negotiation and mediation. To ensure that all housing options have been thoroughly explored to ensure best efforts to prevent homelessness. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 where prevention/relief is not possible, and inform clients of their assessment outcome. Key Areas of Responsibility Housing Advisor To provide a front of house service for customers seeking housing advice and assistance, ensuring that both priority and non priority customers are directed to the appropriate part of the service. Provide an advice and mediation service for households who live with families of friends and have been asked to leave, conducting home visits if required in order to help them to remain in their current accommodation and to avoid them having to move into temporary accommodation To deliver a customer-facing service via drop in and appointments and work occasional evening meetings where required to accommodate the demand and flow of customers. To deliver a customer-facing service via a telephone advice-line providing a full casework service for callers, as required. Assess the temporary accommodation needs of customers as required and follow established placement and sign-up processes in order to provide a seamless service Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants. Excellent knowledge of negotiation and mediation techniques and their practical application A Relevant Experience Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of working in a service within a pressurised and high profile environment within a multi-disciplinary team, providing a quality service. Experience of achieving performance targets and meeting departmental objectives Experience of providing quality advice and information to members of the public and of handling complaints and enquiries Housing Advisor Experience of producing high quality written communications to a corporate standard A Experience of using different IT systems in order to manage caseloads, monitor delivery of targets and drive improved service. QualificationsQ1Educated to degree level standard or equivalent or demonstrable suitable experience

Nursery Assistant Key InformationLocation: Teddington, Richmond upon Thames, Greater London, United Kingdom Greater London TW11 9HQContract Type: Full-time 42.5 hours per week Contract Length: PermanentSalary: £12.71 – £12.75 gross per hour (£26,640.16 - £25,724.00 full time equivalent salary 40 hours per week all year round) Benefits: Birthday Off, 6 fully paid sick days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward, 50 % Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning platform Access Join the Kindred Family – A Place to Grow, Thrive, and Make a Difference Are you passionate about early years education, supporting children's development, and working in a role where you can have fun, be creative, and help develop little minds? At Kindred, we believe work should be more than just a job – it should be a place where you feel valued, supported, and inspired every day. Due to a new opportunity, we’re excited to welcome an Nursery Assistant to our friendly and dedicated team in Teddington, Richmond upon Thames, Greater London, United Kingdom. Whether you’re just starting out or looking for your next professional step, this role offers the chance to be part of a warm, inclusive environment where 91.71% of our team would recommend us as a great place to work. What You’ll Need Essential: Strong written and verbal communication skills Excellent organisational ability and attention to detail Provide outstanding customer service Have good time management, meeting deadlines A commitment to working within Early Years Childcare Desirable: Previous nursery experience Paediatric First Aid Food Hygiene What You’ll Be Doing Responsibilities: Use a friendly approach with parents and carers, children, and colleagues Provide a safe, stimulating, and educational environment for the children to learn, play, explore and develop. Maintain a homely environment for all children, which is clean and organised Implement interesting and inspiring activities for children to learn through play Build relationships with Key Children, record their interests and achievements through observations Ensure that you understand and follow company Policies and Procedures Safeguarding is a shared responsibility to protect children, parents, and staff from harm Maintain strictly professional relationships and report any complaints or concerns to management in accordance with company policy and procedures. Other responsibilities: Attend and actively participate in staff meetings and training, parent information sessions and functions as appropriate; including marketing events and activities that may run during the evening or at the weekend Treat all personal and sensitive information relating to staff, children, families, visitors, nursery or the company with utmost integrity and confidentiality Undertake any other duties to ensure the smooth running of the nursery, and the safety and wellbeing of children, staff and families. Why Join Kindred? At Kindred, we’re more than a nursery group – we’re a family. Supportive Culture – Our nurseries are built on strong relationships, teamwork, and a genuine sense of belonging.Career Development – Whether you're an apprentice or a seasoned professional, we offer clear progression pathways, structured training, and mentorship.Work-Life Balance – Enjoy structured working hours, flexible shift options, and hybrid roles (where applicable).Competitive Pay & Benefits – We regularly benchmark our salaries and offer generous benefits including bonuses, pensions, and paid leave.Award-Winning Family – Join a company that values recognition, personal growth, and team success. Our Recruitment Process Interviews: Rolling interviewsExpected Start Date: ASAP Our process includes: • A video interview followed by a face-to-face interview with a stay and play at the nursery, • ‘Stay and Play’ session to observe you working with children *fully supervised To apply for the Nursery Assistant position with us, please click the "Quick Apply" button and submit your CV and a short cover letter explaining your interest in the role. We aim to respond to all applicants within 2–5 working days. Thank you for considering a career with Kindred! As part of our commitment to safeguarding and promoting the welfare of the children in our care, the successful candidate is expected to undergo an enhanced DBS check IND1

• Sales Engineer (UK home based, current SC cleared), • Engineer, • United Kingdom (Home-Based)Sales Engineer (UK home based, current SC cleared)Location: Remote (UK-based) - with travel to customer sitesSalary: £90,000 - £120,000 +20% bonus + car allowance + extensive benefits package Our client is at the forefront of digital transformation, supporting the world's most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Sales Engineer to support the growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance.Key Requirements: We are looking for a client-facing technical expert with deep presales experience, capable of operating in complex and secure environments.Role & Responsibilities: As Sales Engineer, you will play a vital role in driving revenue by delivering technical presales support, demonstrating product value, and shaping best-fit solutions. Reporting to the Regional Sales Director, you will act as a trusted advisor for public sector clients and internal stakeholders.Responsibilities include:, • Leading technical discovery and supporting the full sales cycle, • Differentiating solutions from competitors using compelling value stories, • Acting as a technical expert across integrators, service providers, and Government, • Partnering with product and engineering to influence roadmaps and relay market feedback, • Contributing to technical documentation, RFPs, and whitepapers, • Mentoring Sales Engineers, attending client meetings alongside them, • Building strong customer relationships and identifying upsell opportunities, • Representing customer needs internally and advocating for technical alignment, • Participating in industry events, speaking engagements, and strategic initiativesRemote Working: Officially home-basedMust be comfortable with regular travel for:, • Client meetings 3-4 days per week, • Annual conference, • Quarterly convention for Sales EngineersLocation Preference:, • Preference for candidates based in Central or Southern UK, • Northern England considered for exceptional talentEssential skills and experience:, • Current SC clearance, • 5+ years' experience in IT, with 2+ years in presales, • Demonstrable success supporting UK Government or public sector clients, • Ability to translate technical challenges into clear commercial value, • Cisco routing, switching, gateways, and applications, • TCP/IP, SNMP, Netflow, VoIP, • LAN/WAN topologies (MPLS, Frame Relay, ATM), • Security concepts and network infrastructure design, • Network performance and fault/alert management, • Operating systems - Linux, Windows, • Cloud and virtualisation technologies - SDN/NFV, Public/Private Cloud, • Performance tools - HP/OV, Tivoli, EMC SMARTS, ArcSight, • Relevant certifications - CCNA, CCNP, CCIE, • Formal presales training (e.g. Sandler, Siebel, Afterburner), • Excellent communication and presentation skills - verbal, written, and visual, • Comfortable with 60-70% UK travelDesirable qualifications:, • Degree in Computer Science, Software Engineering, or equivalent technical military training., • MBA or relevant business/leadership qualification, • Knowledge of products such as Arbor, Radwhere, Riverbed, A10, ExtraHop, • Experience authoring whitepapers, contributing to product strategy, • Familiarity with security audits, RFP/RFI responses, • Track record of mentoring technical presales teamsWhy is this a great opportunity? Our client is at the forefront of digital transformation, supporting the world's most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Sales Engineer to support growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance.Salary From £90,000 to £120,000 + 20% bonus + car allowance + extensive benefits package IND 123

Job Title: Nursery Manager Location: Edmonton, Hertfordshire, United Kingdom, Hertfordshire, N9 9TQContract Type: Full-timeContract Length: Permanent Hours: 40 hours per week Salary: £40,000 - £42,000 per annum (plus quarterly and annual bonuses)Benefits: Birthday Off, 6 Fully Paid Sick Days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward Scheme, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted Gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning Platform Access Join the Kindred Family – Lead, Inspire, and Make a Difference Are you an experienced early years professional with a passion for leadership and delivering outstanding childcare? At Kindred, our Nursery Managers are at the heart of our nurseries, creating supportive and inspiring environments for children and staff alike. We offer a competitive salary, career progression opportunities, quarterly and annual bonuses, and the chance to develop within a company that truly values its leaders. You’ll manage and improve your nursery, lead a talented team, and play a key role in shaping children’s early education while helping your team thrive. If you’re ambitious, driven, and passionate about early years education, we’d love to meet you. About Kindred Kindred is a family of inspiring nurseries and preschools with a distinct home-from-home environment. By creating days filled with unique moments and opportunities, we enrich children’s development during their early years. Our mission is creating inspiring worlds full of awe and wonder for little ones to grow and thrive in. Our values guide all we do: • Always Learning – Continuously developing ourselves and our teams, • Inspirational – Creating magic in every action As a Nursery Manager, you will: • Lead the Deputy Manager, Third in Charge, and Room Leaders to ensure high standards of Early Years care and education, • Maintain an organised, safe, and stimulating nursery environment, • Keep accurate records and ensure procedures are followed across the nursery, • Build and maintain a reputation as the nursery of choice for children and staff, • Model and monitor best practice in line with regulatory guidelines, • Inspire and support your team, overseeing inductions, mentoring, and ongoing development Leadership Responsibilities • Oversee the day-to-day operations of the nursery, • Lead by example, modelling good practice and creating a shared vision, • Supervise, support, and allocate tasks to your team, • Conduct regular supervisions and performance discussions, • Manage recruitment, interviews, and induction of new staff, • Respond to complaints or concerns raised by parents or colleagues, • Conduct nursery tours confidently, promoting available spaces, • Actively deliver and participate in staff meetings, training, parent sessions, and marketing events (including evenings or weekends) Essential • Proven experience in leading and managing a team within early years, • Strong written and verbal communication skills, • Excellent organisational skills and attention to detail, • Outstanding customer service and time management, • Full and relevant Early Years Level 3 Childcare Qualification or higher At Kindred, we’re more than a nursery group – we’re a family. • Supportive & Inclusive Culture – Strong relationships and team collaboration, • Career Development – Structured training, mentorship, and clear progression pathways, • Work-Life Balance – Structured hours and supportive leadership environment, • Competitive Pay & Benefits – Salary, bonuses, and generous benefits package, • Interviews: Rolling interviews, • Video interview followed by a face-to-face interview at the nursery, • A fully supervised ‘Stay and Play’ session To apply for the Nursery Manager position, please click the “Apply” button, complete the application form, and upload your CV along with a short cover letter explaining your interest in leading a Kindred nursery. We aim to respond to all applicants within 2–5 working days.Thank you for considering a career with Kindred. As part of our commitment to safeguarding and promoting the welfare of children, the successful candidate will be required to undergo an enhanced DBS check. IND1 ROL

Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian, we’re more than just a technology consultancy - we’re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we’re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you’ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won’t just implement systems; you’ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up to £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Legal Cashier Experience. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We’re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We’re a small, friendly team that’s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you’ll be hands-on and involved in making sure every client experience exceeds expectations. What You’ll Be Doing: As Technical Delivery Manager, you’ll be at the forefront of driving digital transformation for law firms across the UK. You’ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions., • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured., • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts., • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian’s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You’ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider., • Legal Cashier experience, • Proven track record in implementing legal practice management systems., • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows., • Ability to produce clear, structured technical documentation for both internal and client use., • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations., • Familiarity with Actionstep is highly advantageous, though not essential., • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes., • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we’re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don’t just implement systems—we unlock potential. With Actionstep, the world’s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we’re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking for a motivated and relationship driven professional to join our UK IT Operations team. This is a unique opportunity to play a pivotal role in aligning technology delivery with business needs, ensuring our OpCos have clear visibility, open communication, and seamless support as we transform the industry together. Position: Business Relationship Manager Company: Odevo UK Location: Hybrid – London/ UK based Offices Working Hours: Monday to Friday 37.5 hours a week Salary: Not just competitive but tailored to your experience and expertise. Contract: Permanent Our package includes 25 days of annual leave, in addition to public holidays, private healthcare, pension contributions, staff discounts, and more. The Role As a Business Relationship Manager, you will act as the single point of contact between IT Operations, Product Support, Project Teams, and our OpCos. You will champion the voice of the customer, ensuring that feedback, priorities, and business requirements are understood and actioned across IT. This role is central to creating strong, strategic partnerships between IT and the business, maintaining forward looking roadmaps, supporting change initiatives, tracking IT spend, and advising OpCo leadership on technology capabilities and improvements. You will bring clarity, alignment, and structure to how each OpCo engages with IT, ensuring a seamless and collaborative experience. Key Responsibilities • Act as the primary liaison between IT Operations, Product Support, Project Teams, and OpCos, • Represent OpCo needs within IT, ensuring their feedback is clearly communicated and prioritised, • Build strong, trusted relationships with stakeholders across all OpCos, • Facilitate regular engagement sessions and feedback loops, • Translate business needs into actionable insights for IT and Product teams, • Maintain tailored IT and product roadmaps for each OpCo, aligned to Odevo’s strategy, • Monitor delivery progress and ensure alignment with priorities and timelines, • Support change management and communication for IT initiatives, • Identify and escalate risks affecting OpCo satisfaction or delivery, • Provide consolidated visibility of group-wide IT and product roadmaps, • Track and report IT spend related to OpCo initiatives, supporting budgeting and transparency, • Experience in business partnering, stakeholder engagement, or service delivery within IT or technology-driven environments, • Strong understanding of IT operations, product lifecycles, and project delivery, • Excellent communication and interpersonal skills, with the ability to influence at all levels, • Ability to manage competing priorities and align diverse teams, • Experience working in multi-entity or federated business structures is highly desirable, • ITIL, Agile, or PRINCE2 certifications Ready for this incredible opportunity? Explore Odevo on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref #LI-EW1." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.

Job Title: ServiceNow Technical Architect Manager / Associate Manager Location: London, Manchester or Edinburgh Level: Manager & Associate Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. As a ServiceNow Technical Lead/Architect you: * You can understand business challenges and architect system solutions with ServiceNow * You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. * Provide leadership and technical design authority oversight on critical ServiceNow programs at Fortune 500 clients. * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. * You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. * Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. * Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. * You are someone that is process oriented and prefers order over chaos. * You are comfortability asking for help from peers and Subject Matter Experts when needed. * Strong background working with Enterprise Software companies and/or Consulting companies. We are looking for experience in the following skills: * Knowledge and experience working with ServiceNow in Development & Technical Architecture capacity. * Experience leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. * Minimum 5+ ServiceNow CIS certifications * Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) * Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services * Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) * Security Clearance is desirable, or the ability to obtain SC clearance is required. What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Closing Date for Applications: 28/02/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. #LI-EU

Smarter Home Visit Advisor Location: Pan London Contract: Fixed term until 31st March 2027, with a view to extend Salary: £28,860 Hours: 37.5 hours per week Do you have basic plumbing or handyman skills? In this role you’ll help Londoners save water and money. You’ll need to be customer focused, target driven and provide excellent customer service. London and the Thames Valley have been designated as areas of 'Severe Water Stress' by the UK Government and, as such, it is vital that we use water more wisely and learn to save water for future generations. Working in partnership with Thames Water, we offer Smarter Home Visits to customers in the London and Thames valley regions. These visits consist of attending customer homes, giving advice on water saving and offering to supply and fit free water saving devices. Owning to specific needs of the programme, we are seeking people who will be delivering home visits working in and around the South West and West side of London and Croydon areas. This role involves vocational driving and the ability to be reasonably insured on our vehicle policy. Groundwork London is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. This position is an exciting opportunity to work in a key role in the delivery of our partnership programme with Thames Water. Main Objectives: • Working with other SHVAs and support staff the SHVA will ensure that the project meets all the client’s requirements; these are delivered on time, within budget and to agreed quality standards within the agreed administrative and financial frameworks. Specific targets for the post-holder will be agreed for this project., • Liaise with residents on a day-to-day basis and build good working relationships with them., • Undertake monitoring information and reporting requirements., • Undertake home visits to install simple and effective measures to help residents to reduce their water consumption and to save money., • Good communication skills and ability to speak and relate to a wide customer base, tailoring messages to the audience, • Relevant practical experience of manual trades or home repair and a good knowledge of home maintenance, • Ability to find practical solutions to problems, • Knowledge of water efficiency and home energy products and giving advice in relation to them, • Experience of project management and managing own workload, • Knowledge of health and safety issues, • A practical outlook and can do attitude, • Experience of using Word and Excel and Thames Water bespoke software and to effectively use other technology i.e. I-Pad, • A commitment to diversity, equality and inclusion in practice., • Full driving licence with suitable status to be insured by Groundwork London To Apply If you feel you are a suitable candidate and would like to work for Groundwork London, please do not hesitate to apply. We encourage early applications for this role, as interviews will be scheduled, throughout the recruitment period. Groundwork London is an equal opportunities employer and welcomes applications from all members of the community and are keen to have a diverse workforce to meet our beneficiaries’ needs.

Job Title: Patient Advisor Hours: Full time, 40 hours per week (must be flexible to work Saturdays ) Location: London – Kingston Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: • State of the art, modern working environments, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • Pension scheme It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve: • Building relationships with patients and ensuring regular communication prior to and following their treatment, • Assisting in patient consultations, • Scanning patients eyes using state of the art equipment as part of a full health check, • Assisting patients to complete health questionnaires, • Introducing patients to their optometrist, • Scheduling treatment dates, • Discussing finance options, • Accurately maintaining patient records Are you our ideal candidate? The answer is yes if you: • Have a passion for providing world-class customer service, • Possess strong organisational skills, • Can communicate clearly and articulately with a diverse range of people, • Have previous experience working towards sales targets and personal KPI’s, • Are motivated and driven to succeed If you believe you have the right skills and attributes for this role, we would love to hear from you.

Recycling Advisor - Admin & Clerical Contract: 36 Days Recruiter: Aatom Recruitment Aatom Recruitment is currently seeking an experienced Recycling Advisor - Admin & Clerical to work on behalf of a local authority. About the role • To increase participation in the Authority’s recycling service and reduce recycling contamination by engaging directly with residents and businesses., • The role involves property surveys, door-to-door visits, advice and education campaigns to help residents reduce waste and recycle more effectively, with a particular focus on improving the quality of household recycling. Key responsibilities include: • Conduct surveys and assessments of residential properties to understand current recycling behaviours and identify barriers to participation., • Engage directly with residents through door-to-door visits, community events and roadshows to promote food recycling, packaging recycling and general waste reduction., • Provide tailored advice and practical information to residents about the correct use of recycling services., • Monitor participation levels, capture feedback from residents, and help identify areas requiring further intervention or targeted campaigns., • Assist in the distribution of leaflets and other materials to encourage correct recycling practices., • Support communication campaigns and social media content by feeding in local insights and examples., • Maintain accurate records of visits, surveys, engagement activities and resident feedback., • Work closely with other teams (e.g. collections, communications, enforcement) to help address local recycling challenges., • Undertake other duties, commensurate with the grade, as may reasonably be required. About you • Good general education (e.g. GCSEs or equivalent)., • Experience of working directly with the public, ideally through outreach, community engagement, sales or advisory work., • Awareness of recycling, food waste and wider environmental issues (training can be provided)., • Relevant training in customer service, community engagement or sustainability, • Experience of recording and reporting data accurately (e.g. surveys, CRM systems, Excel)., • Confident communicator, able to engage with residents from a range of backgrounds in a polite and persuasive way., • Good observational and problem-solving skills to identify local barriers to recycling., • Able to work both independently and collaboratively as part of a team., • Basic IT skills for recording survey results and producing reports., • Enthusiastic and positive attitude to promoting environmental sustainability., • Respectful, approachable and able to build trust quickly., • Flexible and able work earlier or later shifts as and when required to support service needs., • Adhere to NLWA’s values and meet the standard NLWA requirements for the post., • Be physically able to walk long distances, use a trolley to transport materials and willingness to work outdoors in all weather

Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Customer Service Advisor (Rent Income Support) to join their Finance and Rental Income team.This is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Some training will be provided; however, candidates with prior experience in housing income or rent support roles are highly desirable.Reports To: Rental Income Team ManagerLocation: Hybrid – 3 days per week in officeHours: Monday to Friday, 9:00am – 5:00pmRate: 19:98 PAYE - 25:49 UMBRELLARole PurposeTo provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs), customer satisfaction targets, and first contact resolution outcomes.Key ResponsibilitiesCustomer Enquiries & CommunicatioAct as the first point of contact for residents regarding: • Rent balances, • Rent arrears, • Annual rent increases, • Payment enquiriesHandle enquiries across multiple communication channels, including:, • Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence, • Provide empathetic and supportive communication to residents., • Maximise first-time resolution of customer enquiries.Income Support & Resident Guidance, • Identify residents experiencing financial hardship., • Signpost residents to appropriate support services, including:, • Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments, • Encourage sustainable payment methods such as Direct Debit., • Assist residents with:, • Payment plans, Standing orders, Refund enquiries, Missing payment investigationsRent Account Administration, • Maintain accurate customer records within the housing management system., • Provide up-to-date rent account balances., • Issue rent statements and rent cards when required., • Take payments and make low-level payment arrangements., • Escalate complex enquiries to Rental Income Support Officers., • Carry out lower-level arrears recovery and administrative tasks as directed.Universal Credit & System Updates, • Update the Universal Credit Landlord Portal with revised rent charges within required timescales., • Advise residents receiving Universal Credit to update their journal when rent changes occur., • Ensure all updates comply with required reporting standards.Performance & Service Delivery, • Work within a performance-driven environment aligned to:, • Key Performance Indicators (KPIs), • Customer satisfaction targets, • First Contact Resolution targets, • Act as an ambassador for excellent customer service., • Desirable ExperiencPrevious experience in Rent Income Support, Housing Income, Arrears Recovery and Social Housing or Local Authority environmentsKnowledge of:, • Universal Credit processes, • Housing Benefit systems, • Welfare support pathways, • Experience working with housing or income management systems.Ideal Candidate Profile, • Have previous experience in rent income or housing support roles, • Are confident dealing with financial and arrears-related enquiries, • Have strong customer service and communication skills, • Are motivated by helping residents achieve positive financial outcomes, • Thrive in fast-paced, performance-driven environmentsApply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery OfficerSuport looking for your next opportunity, Pertemps Network Group would love to hear from you.

Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. You Are: * A senior Technical Architect with the ServiceNow Business Group you are an experienced innovator of solutions with ServiceNow. * You can understand business challenges and architect system solutions with ServiceNow. * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. * You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect. * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. * Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. * Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. * Strong background working with Enterprise Software companies and/or Consulting companies. We are looking for experience in the following skills: * Expert knowledge and experience working with ServiceNow in Development & Technical Architecture capacity. * Certified Technical Architect and ambition to do Certified Master Architect if not completed already * Minimum of 5 years leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. * Minimum 5+ ServiceNow CIS certifications * Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) * Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience * Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services * Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Nice to have: * Cloud migration experience * GenAI experience * ITILv4 or equivalent Certified * SC clearance is desirable, or the ability to obtain SC clearance is required. What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Closing Date for Applications: 28/02/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. #LI-EU

User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: • Managing incoming enquiries across multiple digital platforms, • Triaging, prioritising and responding to user queries efficiently, • Identifying and escalating high-risk, safeguarding or data protection issues, • Providing clear guidance to users, including those in complex or difficult situations, • Maintaining accurate records and ensuring enquiries are followed through to resolution, • Identifying trends or recurring issues to support service improvements, • Updating help content, guidance and internal documentation You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: • Experience providing user support within digital or information-heavy environments, • Ability to recognise and manage sensitive or high-risk cases, • Knowledge of data protection principles in a support or case-handling setting, • Strong written communication skills with a clear and empathetic approach, • Experience managing multiple enquiries and meeting deadlines, • Good organisational skills and attention to detail, • Experience using helpdesk or ticketing systems, • Experience supporting online platforms or digital services, • Experience contributing to user guidance or knowledge bases This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. #INDNFP Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

WE ARE With over 30 years of experience in digital software development and consulting, SoftServe is a global company in solving complex business problems, creating industry-disrupting technology, and accelerating growth and innovation while optimizing operational efficiency. From leading ISV to Fortune 1000 digital enterprises, SoftServe transforms the way thousands of clients do business by unlocking the value of advanced technologies, such as Big Data, Internet of Things (IoT), DevOps, digital commerce, security, and experience design. As an experienced Product Strategist, you will join our global product management team to lead client engagements and work closely with C-level business stakeholders across a diverse portfolio of enterprise and digital-native clients. Your primary responsibility will be to help clients achieve product-centric organizational transformations and define and implement winning product strategies, enabling them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE • Showing at least 7 years of experience in product strategy, product transformation, or digital consulting, • An expert in product operational models and product strategy consulting, • Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc., • Curious about technology and its potential to strengthen businesses’ competitive position in the market, • A skilled presenter and storyteller, leveraging data insights and market understanding to advocate for recommendations, • An experienced strategist with strong analytical and problem-solving skills, • Capable of presenting findings, leading workshops, conducting interviews, and pitching the value of recommended business concepts to clients, • Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies, • A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases, • Embracing new challenges: capable of working efficiently and adapting quickly in challenging situations, • Comfortable with uncertainty: structuring work independently, preparing coherent plans, and orchestrating teams effectively when boundaries and stakeholders are unclear, • Well-versed in structuring and delivering compelling client-facing presentations, whether for pitches or project deliverables, • Good at problem-solving: evolving business landscapes and emerging technologies, with a strategic approach to problem-solving, • A professional with excellent verbal and written communication skills, with the capacity to effectively articulate complex ideas to diverse audiences, including technical teams and executive boards, • Willing to travel up to 50% of the time to client locations, both domestic and international, for joint engagements, discoveries, and collaborative workshops AND YOU WANT TO • Lead C-level strategic discussions, negotiate program scope, priorities, as well as facilitate large in-person or remote workshops, • Lead cross-disciplinary teams through the pre-sale, discovery, and definition phases to create winning product and service strategies, • Facilitate and ensure engagement across client’s organization to ensure alignment and timely decision-making, • Advocate for and facilitate the adoption of organizational change essential for delivering a continuously evolving, innovative set of digital offerings, • Run research, facilitate ideation sessions in line with market the best product and design practices, own digital product or service strategy definition and oversee the successful execution, • Lead clients through their product organization transformation journey by aligning company business ambitions with organizational design, processes, roles and tools to enable a more customer-centric, outcome-focus and data-driven culture of innovation and digital offering management, • Develop compelling business cases to support recommendations based on comprehensive market and data analysis, • Drive the design and adoption of outcome-based ways of working by helping clients define and measure key performance indicators (KPIs), objectives and key results (OKRs), and other critical metrics, • Build and maintain strong client relationships to foster trust and long-term partnership, and identify growth opportunities for clients and the business, • Act as a trusted change ambassador, advocating for new ways of working, and providing product leadership coaching and product management upskilling, • Contribute to the creation of new professional service offerings within Digital Advisory and Product management practices. Create templates and tools that allow repeatability and consistency as the team grows TOGETHER WE WILL • Win big and challenging deals, sign new logos, and work with world-leading companies, • Be a trusted advisor and the catalyst for the transformation and innovation agenda for world-leading companies, • Assimilate best practices from experts, working in a team of top-notch experts, learn from leaders from different organizations, • Coordinate and run presentations of work on international events: conferences, meetups, and specialized events, • Use our access to expert communities, paid certifications, and professional events SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law.

Lead Management Consultant - Fire, Health & Safety (CertIOSH) Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector, for over 30 years. Our goal is to deliver a measurable benefits for our clients through innovation, partnership and customer success practices. QUOODA® is our Operational Risk, Compliance and Safety software platform. Simple to implement and fully adaptable to meet your organisations evolving future demands. Our refreshingly different approach results in high long-term client satisfaction. Our approach is grounded in real-world experience, deep in thinking about multi-dimensional challenges, collaborative in partnering with clients and pragmatic in thought leadership about what matters most in the sector. About the Role If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, we want you to join our team. This is not just an opportunity to work strategically with mid-to-large clients on their safety programs, but to truly make a difference and have a positive impact on their success. As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will work alongside a group of dedicated professionals who are equally committed to continuous improvement and driving change. In this role, your ability to provide innovative solutions and troubleshoot effectively will be critical. You will have the autonomy to lead and manage external relationships while also being the hub of our internal operations. Your role will be pivotal in exceeding client expectation and driving their success. If you are ready to take on the challenge of solving complex client problems, come from a background within residential and Commercial Property, driving success, and making a real difference, we invite you to join our team and be part of our journey towards excellence. Key Responsibilities Include: • Implement client projects and programmes with high-level advocacy, • Designing management reports and predictive analytics for clients., • Create customer success by managing and reviewing a highly configurable digital software enterprise platform., • Undertake gap analysis of processes for improvement and better management of our clients systems., • Identify and implement client initiatives and new ways of working., • Prepare and document technical requirements, proposals, schedules and client interactions., • Preparation of scopes and methodologies including liaison with technical team and the clients., • Respond to technical concerns and problems, ensuring smooth implementation and ongoing management., • Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required., • Adopting the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive, • Providing decision support to clients: strategically as well as on day-to-day matters, • Creating compelling presentations to communicate ideas, plans, reporting tools and software user journeys, • Working with the software support team to achieve clients operational and strategic goals, • Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management. You will have: • Qualifications in H&S and fire safety, including membership of a recognised industry body e.g, CMIOSH or MIIRSM or working towards (minimum Cert IOSH), • A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes, • An ability to convey information and simplify it for clients, • An ability to learn new topics quickly, • A passion to succeed, and a love of winning, • Drive to build successful client portfolios and deliver the Gold Standard of service and solutions, • At least 5 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution, • 2 years’ experience in an in-house role would be advantageous "to walk in a client's shoes", • Experience with taking a requirement and preparing a proposal through to brief across complex assignments Apply now; Join our team and take your career to new heights in a company that values your talent and fosters a growth mindset in a supportive environment. Apply now and be a part of our success story! We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice. No one will receive less favourable treatment or be discriminated irrespective of the following protected characteristics: Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation.

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role: As an Engagement Manager, you’ll work on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : • Showing a good understanding of fraud and risk management, relating it to products and service within the firm, • Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps, • Developing and delivering fraud strategies, providing solution training and transfer of knowledge, • Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution, • Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice, • Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables Requirements : • Experience in consulting, professional services or banking, • Understanding of financial industry and knowledge of fraud related areas, • History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers, • Problem solving and critical thinking skills, • Experience working with rule engines and fraud solutions is considered an asset, • Fluency in English Working for you : We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

FARM Rio is a global fashion and lifestyle brand that captures the true essence of Brazil. We are driven by that inspiring energy that pours out of someone who is comfortable in their own skin and unapologetic about who they are. We are always seeking for that allure that enchants and vibrates out of someone - that genuine glow, or as we call, borogodó. From one, to one million, we move beyond nationalities and lifestyles with the same excitement for enjoying life, creating a FARM Rio culture - born in Rio, living around the world. Founded as a small booth at a marketplace in Rio back in 1997, the brand now has more than 100 stores around the country, stores in the U.S. and in Europe. To continue to co-construct the next chapter and beyond, we're looking for a creative and inspiring person to join us in London as our Full-Time Sales Advisor in our London stores. We would love to get to know you if you are someone who will be a strong brand ambassador, sharing our values and bringing life to our products. What we're looking for: • Strong communication skills, • A true brand ambassador, • Positive and enthusiastic and proactive attitude, • Interest in fashion and/or arts in general, • Perfect communication in English, • Ability to engage with clients and create an amazing experience You'll be responsible for: • Assisting clients by giving excellent customer service at the store, • Achieving store daily, monthly and yearly goals., • Communicating the value of our products to customers and representing FARM Rio, • Sharing FARM Rio knowledge and brand partnerships with clients at the store, • Maintenance of store visuals, • Deliver outstanding styling sessions Establish loyalty within the community, • Securing sales FARM Rio is an equal opportunity employer committed to Diversity & Inclusion. All qualified applicants will be considered by their capabilities and qualifications regardless of their race, color, religion, gender, sexual orientation, national origin, or disability.

About the Company An exciting opportunity has arisen for a Senior Legal Counsel to join a high-growth, fast-evolving business operating at the intersection of technology, logistics, retail, and e-commerce. This organisation is undergoing a significant period of expansion and transformation, making it an excellent time to join a business where the legal team plays a central role in supporting strategic growth, commercial delivery, and operational development. About the Role This is a broad, commercially focused in-house legal role offering strong exposure to senior stakeholders, complex contracting work, and the opportunity to contribute to a business scaling rapidly in a dynamic sector. This is a high-impact commercial legal role with wide-ranging responsibility across contractual, operational, regulatory, and strategic matters. The successful candidate will play a key role in supporting the business on a broad range of complex commercial agreements, helping to drive business initiatives while managing legal and commercial risk in a pragmatic, solutions-focused way. This is not a purely process-driven contracts role. It requires someone who is confident operating in a fast-paced, non-standard environment, with strong judgement and the ability to work closely with cross-functional teams. There is also a strong progression opportunity for the right individual as the legal function continues to evolve and grow. Responsibilities • Draft, review, and negotiate a high volume of complex commercial contracts, • Partner closely with commercial, sales, operational, and business teams to support strategic initiatives and growth, • Advise on a broad range of commercial partnerships and business arrangements, • Support property and location-related contractual matters where relevant, • Identify legal and commercial risk while helping stakeholders achieve practical business outcomes, • Assist with business transformation and integration-related legal work, • Advise on a range of operational and day-to-day legal matters, • Support on consumer-facing issues, including customer terms, complaints, marketing, and digital/customer experience matters, • Provide advice on regulatory and compliance issues, including data protection and consumer law, • Work with internal teams on claims, disputes, and service-related legal matters, • Contribute to legal process improvement, contract governance, and scalable legal frameworks, • Act as a trusted, commercially minded advisor across the business Qualifications • Qualified lawyer with strong private practice and/or in-house training, • Ideally 4–5 years’ PQE, although candidates outside this range may still be considered depending on experience Required Skills • Strong background in commercial contracts, including drafting and negotiating complex agreements, • Excellent technical drafting skills and strong attention to detail, • Commercially astute, with the ability to balance risk with business objectives, • Comfortable operating in a fast-paced, high-growth environment, • Experience partnering with sales, commercial, and operational stakeholders, • Strong interpersonal and stakeholder management skills, • Proactive, adaptable, and solutions-oriented approach Preferred Skills • Experience in sectors such as retail, FMCG, e-commerce, logistics, telecommunications, technology, or fintech would be advantageous Pay range and compensation package Join a business at a particularly exciting stage of growth and transformation. Broad and varied role with exposure to commercial, operational, and strategic legal matters. Opportunity to work closely with key internal stakeholders across the organisation. Fast-paced, collaborative, and commercially driven environment. Strong long-term career progression potential. Chance to help shape and develop the legal function as the business continues to scale. Equal Opportunity Statement • We are committed to diversity and inclusivity in our hiring practices.

Must be based in the UK – early working hours required Job Summary The Travel Advisor will support Think Travel advisors with booking travel, managing reservations, and ensuring financial accuracy across bookings and invoices. This role requires strong Sabre proficiency and a detail-oriented approach, with tasks including invoicing, reconciliation, and commission tracking. Must be able to book both domestic and international travel, including hotels, car hire, and ground transportation. Proficient in ticketing and exchanges. Excellent customer service, sales skills, and problem-solving abilities required. Also assists with overall day-to-day operational support. Duties/Responsibilities • Support Think Travel advisors with booking and managing domestic and international travel, • Advise on transportation, accommodations, and destination options, • Prepare cost estimates for travel and related services, • Book flights, hotels, car hire, and ground transportation in Sabre, • Handle ticketing, reissues, and exchanges, • Prepare and issue invoices, ensuring accuracy, • Reconcile bookings against supplier invoices and resolve discrepancies, • Track commissions and payments, • Assist with air and hotel contracting and rate review Required Skills/Abilities • 3–5 years Sabre experience required, • Excellent customer service and sales experience, • Strong attention to detail, especially with financial data, • Strong verbal and written communication skills, • Excellent organizational skills and ability to manage multiple bookings, • Ability to work with urgency and prioritize effectively, • Proficient in Microsoft Office, especially Excel, • Strong problem-solving and research skills, • Understanding of air and hotel contracting and vendor relations Education and Experience • Previous experience booking domestic and international travel required, • 3–5 years Sabre experience required, • Experience with invoicing, reconciliation, or commission tracking preferred, • Travel industry experience required, • Experience reviewing contracts and rates in GDS preferred

Job Description As an Enterprise Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in the UKI market. In this role, you will develop new business opportunities and advocate for multiple Freshworks product lines that focus on the mid-market and Enterprise customers. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will be especially responsible for the acquisition of new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. Your Role and Responsibilities: • Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities, • Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts, • Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points, • Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes, • Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals., • Provide regular reporting of pipeline and forecasting to the Sales Manager, • Travel to customer locations and customer-focused events regularly, • Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications • A diploma or Master’s degree is desirable, • Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous, • Experience managing the sales cycle from business champion to the C-level, • Showed consistent overachievement of sales goals in a large geographic territory, selling a technical product, • The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management, • Experience managing and closing complex sales cycles; being an expert in managing sales cycles with 60-90+ days, • Highly motivated, with a driven personality and a positive attitude toward sales and CRM products, • Willing to go the extra mile with a strong work ethic; self-directed and resourceful, • Project credibility with knowledge of the customer service domain and the potential of the cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level, • Fluency in English is a must Sounds interesting? Then please send us your application and share your salary expectations as well as the earliest date you can join us. Please also feel free to visit our website to find out about other job postings. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

This rapidly growing Financial Planning firm provide high-quality, comprehensive advice to individuals, families and businesses across the UK and are looking for an experienced Advisor to join their Putney office on an employed basis to service an existing client bank. This is a great opportunity for a recently qualified or junior advisor to inherit a client bank and gain experience within a reputable company. Role and Responsibilities: • Build sustainable relationships with clients, • Complete annual reviews within required timescales, • Identify and assess clients’ needs, • Write new business from carrying out annual reviews with existing clients., • Obtain and record the required meet regulatory KYC and suitability requirements., • Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution., • Keep records of customer interactions, process client accounts and file documents., • This role is desk-based with meetings conducted via phone and Teams, and they have a flexible hybrid working model which allows you to split your time between home and office. The Individual: • Hold the Diploma in Financial Planning, • Have previous relevant experience, • Strong technical knowledge across all aspects of Financial Planning, • Ideally have a desire to obtain Chartered status. The Package: • Salary circa £40,000 - £45,000 (depending on experience), • Bonus, • Extensive Company Benefits Contact: Karen Cummins Reference: KC/101906 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit for more details. Position: Field CTO – Cloud & Applications Office Location: London Travel: As required across the UK and Europe Reports to: SVP – Geo Leader (EMEA) Role Overview The Field CTO – Cloud & Applications is a senior, client-facing advisory role responsible for shaping executive-level conversations around cloud strategy, application modernisation and enterprise-scale managed services. The role exists to influence, guide and elevate how enterprise clients think about cloud and application platforms transformation and also long-term managed capabilities. It helps clients connect technology decisions to business outcomes such as resilience, agility, cost optimisation and operational efficiency. This role is a blend of technology leadership, executive advisory and pre-sales enablement, complementing sales, delivery and architecture teams by bringing clarity, confidence and direction to complex transformation and managed service discussions. Core Expertise • Cloud strategy and cloud managed services across AWS, Azure and GCP, • Enterprise cloud and application operating models, including run, optimise and evolve, • Application modernisation, rationalisation and lifecycle management, • Cloud-native architectures and platform engineering, • DevSecOps, CI/CD and developer productivity at scale, • Enterprise-scale application and digital managed services, including cost, reliability and performance optimisation Key Responsibilities Executive Advisory and Client Engagement • Engage confidently with senior client stakeholders across enterprise accounts., • Lead executive-level discussions on cloud strategy, application modernisation and managed service-led operating models, • Help clients articulate their challenges, priorities and transformation ambitions across both change and run agendas, • Act as a trusted advisor supporting sales-led pursuits, without assuming delivery ownership Cloud, Application and Managed Services Leadership • Provide thought leadership on:, • Application modernisation approaches including re-host, re-platform and re-architect, • Cloud-native architectures and enterprise cloud operating models, • Managed service models for cloud and applications, including service design, governance and optimisation, • Platform engineering, developer experience and modern software delivery practices, • Bring clarity to complex environments by balancing innovation with operational stability, security and cost, • Challenge traditional thinking where required, while remaining pragmatic and outcome-focused Pre-Sales and Opportunity Shaping • Work closely with Account Executives and sales leadership throughout the pre-sales lifecycle, • Support early-stage opportunity shaping by influencing problem definition, solution direction and managed service positioning, • Participate in key pursuits as an executive-level technology advisor, • Elevate conversations from tools and technologies to platforms, operating models and long-term service outcomes, • Maintain continuity of senior client relationships throughout the sales cycle Thought Leadership and Market Positioning • Develop and articulate a clear, opinionated point of view on cloud, applications and managed services evolution, • Represent the organisation in executive briefings, industry forums, roundtables and customer advisory sessions, • Contribute to external thought leadership through blogs, presentations and whitepapers Internal Collaboration and Enablement • Collaborate closely with Account Executives, architects and delivery leaders, • Provide strategic guidance without becoming part of day-to-day delivery, • Coach senior sales and technical stakeholders on positioning cloud and application managed services, • Ensure consistency of narrative, value proposition and messaging across pursuits Stakeholder Engagement External • CIOs, CTOs, CDOs and senior technology leaders, • Business, digital and transformation stakeholders Internal • Account Executives and sales leadership, • Solution architects and technical specialists, • Delivery and operations leadership, • Regional and global leadership teams Compensation & Benefits • Competitive base salary & Bonus., • Travel and client engagement expenses as per company policy. Why Join Us? We are a leading global, AI-first, platform-led technology infrastructure services company recognized for making digital infrastructure resilient and autonomous. • Exceptional commission structure and significant earning potential., • The opportunity to directly impact company growth by bringing in flagship new clients., • Work with cutting-edge AIOps and cloud technologies. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Department: Retail Place of work: London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Join St James Facilities – Elevate Your Career in Front of House & Client Services Who We Are: Founded in 2015 with a vision for excellence, St James Facilities Services Ltd is a proud women-led company dedicated to delivering outstanding front-of-house and facilities management solutions. We are passionate about creating seamless and welcoming workplace environments, driven by professionalism, exceptional customer service, and operational efficiency. As part of our team, you’ll be valued, supported, and given the opportunity to grow in a dynamic and inclusive company that puts people first. If you’re looking for your next challenge and want to be part of something special, we’d love to hear from you! Why Join Us? ✔ Be part of a company that values inclusivity, innovation, and professional growth. ✔ Lead and support teams in prestigious corporate environments. ✔ Enjoy a varied role that blends people management, client relations, and service excellence. ✔ Make a real impact by shaping front-of-house experiences and driving service innovation. About Role: The People and Culture Manager will be accountable for providing advice and guidance to managers across the HR spectrum to ensure delivery of best practice and innovative solutions. The role not only provides a solid infrastructure for new strategic projects, but also supports improvements on an operational/employee relations level. You will be comfortable and confident with managing a team of four. Responsibilities: The below-listed tasks/responsibilities are not exhaustive: • Lead and manage the day-to-day operational function of the HR department, to ensure an effective and efficient service to colleagues across the organisation., • Keep up to date with employment legislation, and emerging trends in HR, recommending any necessary changes to policies, procedures, staff-related publications and schemes, ensuring they are current and follow best practice., • Performance manage, support, and develop relevant HR staff, including the HR Assistant and Recruitment Advisor, to ensure they have sufficient support, guidance, and training to effectively achieve their objectives., • Provide information, guidance and advice to support managers and employees on all HR matters., • Will also be supporting and assisting the sister company of St James as and when required., • Manage cases, and provide high-quality advice, on employee relations casework including investigations, disciplinaries, grievances, absence, retirement and redundancy, aligning with employment law and organisational policies and procedures., • Lead and manage the employee lifecycle, from recruitment and induction to exit interviews, to ensure consistency and good practice across the organisation., • Be responsible for the effective management and utilisation of the HR self-service system with responsibility for ensuring the accuracy of all data and the effective use of the system., • Lead and develop training sessions on HR related matters, including successful use of HR Management systems and employee relations, to ensure all appropriate staff have the relevant knowledge and skills to comply with HR policy and procedure., • Resolve conflicts through positive and professional mediation, • Working with the Training Manager in identifying, implementing and delivering training needs of employees with regular updates with department managers and company targets, • Developing credible relationships, coaching, supporting and challenging managers, • Ability to work with Senior Management and consultants on projects as and when they arise, • Overseeing and managing the vendor for pre-employment screening. Ensure KPI/SLA are met and adhere to, • Lead on TUPE in and out consultations, • Lead on implementation of lower risk or smaller scale change programmes, • Maintaining employee and workplace privacy and confidentiality, • Maintain and develop employee benefit programmes, • Create and keep track of organisation’s overall HR strategies and procedures, • Develop and maintain effective relationships with both internal and external stakeholders and consistently offer professional, genuine and engaging service, modelling the values of St James, • Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback., • You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures., • Participate in tender presentations, staff training sessions and/or inductions., • Work within the framework ISO 9001 and 14001., • Any other duties as deemed necessary to support the client, customer, colleagues and St James Knowledge and Skills: • An individual who has strong leadership skills with hands on approach, leading and inspiring from the front., • An individual who is innovative and creative, and is able to bring new ideas to the table as we build an environment in which our colleagues will be able to thrive., • An individual who is passionate about the hospitality industry, you will be driven to deliver excellence in our guest experience, and develop and mentor our employees, • Proven experience within Human Resource/People management, • Solid Experience in Employee Relations, • Proven ability to manage a team of 3, • Sufficient knowledge regarding best practice and legislation on all aspects of HR, • Up-to-date knowledge on employment in the UK, • Ability to be a decision maker and take initiative, • Strong written and verbal communication skills, ability to be empathetic and/or assertive when required, • Ability to problem solve and be solution orientated, • High levels of accuracy and re-prioritising where necessary Salary : £50K per annum

Department: Retail Place of work: Harrods, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • Harrods store approval required, • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Be part of the Smart Team! We are looking for someone with an analytical mindset, and a proactive approach to problem-solving. You must be a collaborative communicator, adaptable, and committed to delivering high-quality. About Us: At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service. We’re proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career. Role Purpose: As a Project Manager at Smart, you will: • Take full accountability for the planning, delivery, and financial performance of projects., • Manage budgets and ensure projects meet commercial objectives and profit margins., • Lead and inspire your project team to deliver safely, on time, and within budget., • Act as a trusted advisor to clients, building long-term relationships and identifying new opportunities., • Oversee all aspects of project management, from scoping and tendering to handover and closeout., • Ensure compliance with QHSE, statutory regulations, and internal standards. Key Responsibilities • Generate and deliver a strong project pipeline from existing client portfolios., • Manage labour, contractors, and resources to deliver projects effectively., • Work closely with developers, designers, and sub-contractors to define project scopes., • Oversee tenders, bids, and proposals, ensuring full auditability and compliance., • Take responsibility for P&L performance across multiple projects., • Build strong client relationships and leverage opportunities for business growth., • Ensure all health, safety, and compliance standards are consistently met., • Provide clear reporting to senior management on project progress, risks, and financials. Education and Training: • Minimum of 2 A-Levels (or equivalent)., • 2–5 years’ experience in a Project Management role., • HNC (or higher) in Electrical Engineering or a related field (preferred)., • At least 3 years as a lead engineer on commercial/corporate projects., • Professional membership/accreditation (e.g., MIET, CIBSE).

Job Title: AI Solution Engineer ( Project Manager ) Location: Hybrid (UK) Work Type : Permanent Overview: TekWissen is a global workforce management provider throughout the UK, Europe and many other countries in the world. Client is a leading global professional services network operating in over 150 countries, offering assurance, consulting, and tax advisory services. The firm helps clients address complex business challenges, manage risks, and drive transformation through technology and innovation. It is recognized for its strong ethical standards, industry expertise, and commitment to building trust and sustainable growth. Job Description: • We are looking for an experienced AI Solution Engineer to act as the link between client’s industry architects, who identify AI business cases, and the firm’s development capabilities., • This role shapes AI solutions, meets client needs, and delivers measurable business value and technically feasible solutions., • The AI Solution Engineer is a key technical resource responsible for selecting, designing, demonstrating, and delivering prototype solutions that align with customer needs and business goals during early engagement., • As a trusted advisor, the Solution Engineer has a strong mix of technical expertise, problem-solving skills, and business acumen to effectively create cloud prototypes to demonstrate and communicate the value of solutions to both technical and non-technical stakeholders., • They provide experience in identifying viable and feasible AI solutions to address specific client issues and demonstrate client’s technical capability as part of proposals., • They demonstrate extensive knowledge of hyperscaler AI offerings, understanding all of the technical requirements and dependencies of a product/solution and explaining them to potential clients What your days will look like • Primarily sales-oriented, this role is focused on supporting the sales process by bridging the gap between technical teams and non-technical salespeople., • The role helps sales teams select and prospects understand the AI/ML solution, demonstrates how it solves their business problems, and assists in demonstrating AI technical excellence to the client in the early sales process This role is for you if you have • Extensive experience working with sales teams and shaping viable and feasible software solutions as part of process change for enterprise customers, • AI Model Architecture – Evidenced expertise in LLMs, SLMs, (Large Language Models/Small Language Models) performance, suitability, training requirements, and deployment, • Cloud & Hyperscalers – Practical experience with at least two of the following is required: AWS Bedrock/Sagemaker, Google Vertex AI, OpenAI and Azure ML is required, • An understanding of underlying statistics, machine learning and data science, data engineering and big data concepts is required, • An understanding of the process and data complexities and prerequisites, and success criteria needed to deliver a solution that meets user and business needs, • Cloud Security & FinOps – Knowledge of landing zones, security, and AI cost optimisation What you’ll receive from us • No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions., • We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. Required Skills Optional Skills

As a Customer Engineer, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state. Relevant MIP/VBD Titles On-Demand Assessment – Entra ID WorkshopPLUS - Microsoft Azure: Hybrid Identity WorkshopPLUS - Microsoft Entra: Identity Fundamentals Activate Azure with Multi-Factor Authentication and Conditional Access Onboarding Accelerator - Migrate Single Sign-On Applications to Entra Onboarding Accelerator - Azure Active Directory: Features Deployment Onboarding Accelerator - Entra Permissions Management WorkshopPLUS - Microsoft 365 Security and Compliance Technical Update Briefing Skills Required This role requires deep knowledge (300 – 400 level) in the following technology areas: • Entra ID, • Role Base Access Control (RBAC), • Account Management, • User Accounts, • Service Principals, • Group Management, • Entra ID Enterprise Application Management, • Authentication Models, • Cloud Auth (PTA/PHS), • Federation, • Protocols, • OAuth, • SAML, • ODIC, • Kerberos, • FIDO2 \ Passkeys, • Device Management, • Hybrid Join, • AADJ, • Account Synchronization, • Entra ID Connect, • Entra Cloud Sync, • Azure P1/P2 Features, • Conditional Access, • MFA, • Risk based policies, • Reporting, • Troubleshooting, • Self-service Password Reset (SSPR), • Entra Password Protection, • Policy configuration, • Integration with Active Directory, • Entra ID Governance, • Privileged Identity Management, • Periodic Reviews, • Self-Service Access Reviews, • Compliance audits, • Entra ID Protection, • Management, • Microsoft Graph API foundational knowledge Optional Skills • ADFS, • Active Directory Certification Services, • Azure services, • Azure Monitor, • Azure Sentinel Microsoft Certified: Identity and Access Administrator Associate or equivalent Microsoft Certified: Cybersecurity Architect Expert or equivalent Microsoft Certified Trainer or equivalent Certified Information Systems Security Practitioner (CISSP) or equivalent ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; AgentBuilder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also, Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Kickstart Your Long-Term Sales Career: Amazing Benefits & Full Training! Immediate Starts Available in Dartford (Slade Green) Ready to kickstart a rewarding career in sales with incredible perks from the start? Our client, a thriving company in field sales and marketing, is looking for enthusiastic Entry Level Sales Advisors to join their vibrant team in Slade Green! No experience? No problem – our client provides comprehensive training and a supportive environment where you can thrive. Please note: This role requires full-time commitment and is not suitable for individuals currently in education or current international students. Benefits of being a Sales Advisor: • Fantastic Earning Potential: Enjoy a rewarding commission structure – your hard work directly impacts your earnings!, • Comprehensive Training & Development: They'll equip you with the skills and knowledge you need to excel in sales, setting you up for long-term success., • Career Progression: Opportunities to grow with the company are available for motivated individuals., • Supportive Team Environment: Join a friendly and collaborative company where you'll receive ongoing support., • Exciting Incentives & Rewards: Be recognised and rewarded for your achievements with exciting incentives., • Great Company Culture: Enjoy a positive and engaging environment where your contributions are valued., • On Target Earnings of £24k-£30k in your first year, and £35k+ in your 2nd year What you’ll be doing: In this entry-level sales role, you’ll be connecting with potential customers face-to-face in field sales campaigns across residential areas in Dartford. You will be responsible for understanding their needs, providing customer service, and presenting your client’s services in an engaging way. By building rapport, answering questions, and ultimately driving sales, you can maximise your commission-based earnings structure for this self employed role. Requirements: • Ability to commute to Slade Green office daily is essential., • Applicants must be at least 18 years of age to be considered for this position., • A positive and enthusiastic attitude., • Full time equivalent availability (4/5 full days a week between Mon-Sat), • Confidently engage with people using excellent English and interpersonal skills., • A team player with a strong work ethic and desire to learn and succeed., • Eligible to work full-time in the UK without restrictions. No previous sales experience is required – they’re looking for individuals with the right attitude and a willingness to learn! However successful candidates in the past have come from customer facing backgrounds such as retail, customer service, support worker, graduate, care, hospitality, call centre and other backgrounds such as warehouse, driver, labourer, construction, healthcare, manufacturing and more. Ready to kickstart your sales career with amazing benefits and a supportive team? Apply now - Immediate Starts Available! This role is not suitable for candidates still in education (school/College/University), or current international students. Due to availability, our client is seeking candidates that can work 4/5 full days per week. • Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Company Description Abel Richard is an ultra-luxury Maison redefining modern refinement. With a growing presence in London and across key international luxury markets, the brand specializes in luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare, limited-edition creations that seamlessly blend technology, high-tech material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression, celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. Rooted in craftsmanship and driven by design excellence, Abel Richard creates objects that go beyond function. Every component tells a story. Every silhouette is a conversation starter. As the Maison continues to expand its presence across the global luxury landscape, Abel Richard remains focused on elevating customer experience, brand storytelling, and modern luxury across every touchpoint. Position Summary Abel Richard is seeking a polished, client-focused, and commercially driven Client Advisor to join our London boutique team. This role is responsible for delivering an elevated client experience, cultivating long-term customer relationships, and supporting the daily operations of the boutique. The ideal candidate is passionate about luxury retail, understands the expectations of a discerning international clientele, and brings a high level of professionalism, style awareness, and service excellence. This individual will serve as a brand ambassador and play a key role in driving sales, strengthening client loyalty, and maintaining the visual and operational standards of the boutique. Key Responsibilities Client Experience & Sales • Deliver exceptional, personalized service to every client, creating a welcoming and elevated boutique experience., • Build meaningful relationships with new and existing clients through strong clienteling and follow-up practices., • Identify client needs and recommend products with confidence, product knowledge, and refined brand storytelling., • Achieve or exceed individual and boutique sales goals., • Maintain a strong understanding of Abel Richard products, craftsmanship, brand heritage, and seasonal collections., • Support private appointments, VIP clients, and special in-store events as needed., • Serve as a true brand ambassador by consistently reflecting Abel Richard’s values, image, and service standards. Client Development • Develop and maintain a loyal client book through outreach, follow-up communication, and personalized service., • Use CRM tools and boutique resources to track client preferences, purchase history, and opportunities for re-engagement., • Support initiatives that drive repeat business and long-term customer loyalty., • Build rapport with local and international clientele, including high-net-worth individuals and luxury consumers. Boutique Operations • Assist with opening and closing procedures in accordance with company standards., • Accurately process sales, exchanges, transfers, deposits, and other transactions through the POS system., • Support inventory management, stock replenishment, cycle counts, and merchandise organization., • Maintain the boutique’s presentation, including merchandising, cleanliness, and back-of-house standards., • Help ensure all operational procedures, loss prevention practices, and security protocols are followed., • Partner with the leadership team to support smooth day-to-day boutique operations. Team Contribution • Work collaboratively with leadership and fellow team members to achieve boutique goals., • Contribute to a positive, professional, and service-driven team culture., • Stay current on product launches, promotions, and business priorities., • Participate in training and development opportunities to strengthen sales and service performance. Qualifications • 3-5 years of experience in luxury retail, premium fashion, jewellery, accessories, or high-touch hospitality., • Proven success in a customer-facing sales environment with sales targets or performance goals., • Strong interpersonal and communication skills with the ability to engage a sophisticated and diverse clientele., • A polished and professional presence with a genuine passion for luxury service and brand representation., • Experience with POS systems and CRM platforms preferred., • Strong attention to detail, organisation, and follow-through., • Ability to work effectively in a fast-paced, high-service boutique environment., • Flexibility to work evenings, weekends, bank holidays, and peak retail periods., • Additional language skills are highly desirable, especially Arabic, Mandarin, Russian, French, or Spanish. Preferred Experience • Previous experience working with international luxury clientele., • Experience in a luxury boutique or designer retail environment., • Confidence supporting VIP clients, private shopping experiences, and relationship-based selling., • Understanding of boutique presentation standards and premium customer service expectations. Key Skills & Competencies • Luxury client service, • Relationship building and clienteling, • Sales confidence and commercial awareness, • Strong verbal communication, • Attention to detail, • Professional discretion, • Team collaboration, • Adaptability and composure, • Product presentation and storytelling, • Time management and organisation Physical Requirements • Ability to stand and walk for extended periods during scheduled shifts., • Ability to lift, move, and carry merchandise and boutique supplies as needed., • Ability to perform routine boutique tasks including stock handling, merchandising, and maintaining floor standards. Work Environment • This role is based in a luxury retail boutique setting in London., • The position requires regular in-person interaction with clients, team members, and leadership., • The schedule may include weekends, evenings, and holiday trading periods based on business needs. Why Join Abel Richard At Abel Richard, team members are part of a brand that values craftsmanship, elevated service, and meaningful client relationships. This is an opportunity to work in a luxury environment where presentation, hospitality, and attention to detail matter. We are looking for individuals who take pride in delivering an exceptional experience and who want to grow with a brand committed to excellence. Equal Opportunity Statement Abel Richard is committed to creating an inclusive and respectful workplace. We welcome applications from qualified candidates of all backgrounds and make employment decisions based on business needs, job requirements, and individual qualifications.

THE QUICK VERSION (BEFORE YOU SCROLL PAST) Package: £55,000 base salary (pro-rated if part-time). OTE £70,000 including performance bonus. Profit share on top. Hours: Full-time or 0.8 FTE - your choice, agreed at offer stage. 9-Day Fortnight: Compress your hours over 9 days and take every other Friday off. This is a contractual option, not a perk we might take away. Location: Central London, hybrid. 3 days in the office, flexible hours between 08:00-18:00. How to Apply: Do not just send a CV. Tell us why this role interests you, what you would bring, and why you are a strong fit. Then attach your CV. Applications without context will not be prioritised. Please note: We receive 400-500 applications per role and cannot respond to everyone. We will only contact candidates we wish to take forward. There is no visa sponsorship available - applicants must have a permanent right to work in the UK. ABOUT IDEAS + OUTCOMES Ideas + Outcomes transform the future and create lasting value for businesses worldwide. A creative company founded on one truth. When you know your customer, you change the game. Our work spans retail and ecommerce, healthcare and pharma, education, and the public sector. Much of it is complex. Most of it matters. We are Drum Recommended, rated 9.3/10 by our clients. THE ROLE This is a hands-on Account Director role focused on day-to-day client ownership and delivery. You will be the primary lead for a portfolio of accounts, typically 3-6 active clients. Your portfolio value will vary with mix and is expected to sit below the threshold that would warrant a dedicated Client Partner position. You will brief work, drive delivery, solve problems, and be the first call when clients need support. You will work with project managers on larger or more technical programmes, while remaining accountable for the client experience and commercial outcomes. You are accountable for both revenue and profitability. Good revenue with poor margins does not work. You will grow accounts where appropriate, protect margin, and ensure work is delivered on time, on budget, and to a standard that keeps clients coming back. Base salary is supported by a performance bonus tied to client retention, account growth, client satisfaction, Drum Recommends ratings, and referrals. WHAT YOU'LL DO Account growth and development (20% of your time) Identify and develop opportunities to grow revenue within your existing accounts. Understand client business objectives, spot gaps, and propose solutions that deliver measurable value. Support new business efforts when opportunities align with your experience or client sector. Participate in pitches and RFPs from brief stage through to handover, ensuring smooth transitions when new work is won. Build trusted advisor relationships with senior client stakeholders (with senior escalation support available when required). Client relationship management (20% of your time) Maintain strong, proactive relationships with clients across your portfolio. Conduct regular reviews, check-ins, and planning sessions appropriate to account size and complexity. Tease out challenges, blockers, and unspoken problems before they escalate. Be the client's first point of contact when something needs solving. Ensure clients feel heard, supported, and confident in the agency's ability to deliver. Project and programme delivery (60% of your time) Manage the day-to-day delivery of client projects and programmes. Translate client needs into clear, actionable internal briefs for creative, UX, strategy, and development teams. Brief teams properly, ensuring context, constraints, and success criteria are understood. Attend and contribute to client workshops, working sessions, and planning meetings. Work in partnership with project managers on larger or more complex programmes, maintaining overall client accountability. Drive work through the business, removing blockers and keeping momentum. Manage budgets, timelines, and scope to protect margin without compromising quality. Ensure delivery standards meet or exceed client expectations and contribute to 9/10+ Drum Recommends ratings. Commercial accountability Own the revenue and profitability performance of your client portfolio. Forecast revenue accurately and flag risks or opportunities early. Manage scope, budget, and client expectations to protect margins. Ensure invoicing, reconciliation, and financial reporting for your accounts is accurate and timely. Contribute to the agency's overall financial health through disciplined account management. WHO YOU ARE We are looking for a T-shaped client services professional. Deep in client management, commercial ownership, and delivery - but broad enough across disciplines to hold your own in conversations about brand strategy, creative development, campaign planning, UX, and web development. You do not need to be a specialist in any of these, but you need to understand enough to brief well, challenge constructively, and translate between client needs and specialist teams. The best people for this role have typically worked across integrated or multi-discipline agencies. They understand how campaigns, creative, brand, digital, and development connect - and they know how to orchestrate work across those disciplines without losing the thread. Beyond that, you are: • Naturally curious. You ask questions, dig into the detail, and want to understand how things work and why they matter., • Commercially minded and comfortable owning numbers., • A natural problem solver who thrives in the detail but does not lose sight of the bigger picture., • Calm under pressure and capable of managing multiple priorities without dropping the ball., • Confident briefing and working alongside creative, technical, and strategic teams., • A strong communicator who translates complexity into clarity for both clients and internal teams., • Consultative by nature, with the ability to challenge clients constructively when needed., • Driven by outcomes, not activity. You care about what gets delivered and how it performs., • Accountable and self-motivated. You do not need to be managed, but you know when to ask for support. EXPERIENCE AND SKILLS Experience: A minimum of 7 years in client services or account management within agency environments. We would expect experience across at least three solid agencies - people who have only worked in one place tend not to have the breadth we need. A proven track record of managing accounts, driving delivery, and growing client relationships is essential. Integrated background: You must have worked across multiple disciplines, not just one channel. We need someone who has lived in environments where brand, creative, campaigns, digital, and web development sit under one roof, or who has built that breadth by moving between agencies. Sector experience: Strong preference for healthcare, pharma, or retail experience, ideally across both B2B and B2C. A credible background in at least one regulated or complex sector will set you apart. Commercial acumen: Strong understanding of budgeting, forecasting, profitability, and revenue management. Project management: Able to manage projects directly when needed, and equally able to work alongside seasoned project managers on larger projects and programmes, enabling them to deliver and succeed. Client relationship management: Proven ability to build and maintain senior-level client relationships, with evidence of retention and satisfaction. Communication: Excellent written and verbal communication skills. Able to present, facilitate, and negotiate with confidence. Technical proficiency: Comfortable with Mac, Office, cloud-based project management and collaboration tools, and AI tools. Some practical experience using AI in a professional context is expected. Organisation: Exceptional organisational skills, attention to detail, and ability to work at pace in a deadline-driven environment. Team collaboration: A natural collaborator who works well with project managers, creatives, strategists, and developers without relying on formal line management authority. WHAT SUCCESS LOOKS LIKE • Consistent revenue and profitability performance across your client portfolio, in line with agreed targets., • Client retention rates of 90%+ with evidence of account growth year-on-year to agreed targets., • Clients rate their experience at 9/10 or higher on Drum Recommends., • At least two client testimonials or case studies directly attributable to your account management within the first 12 months., • Active contribution to new business wins through pitch support, sector expertise, or smooth post-sale handovers., • Recognition through the agency's bonus structure for demonstrating the behaviours we value: client retention, growth, satisfaction, recommendations, and referrals., • 4 referral conversations from your network in conjunction with the sales team. We do not need you to sell, just facilitate the conversation. REPORTING AND WORKING RELATIONSHIPS You will report to the Group CEO. You will work closely with colleagues in strategy, creative, UX, development and project management.. BENEFITS • Salary: £55,000 base salary (pro-rated if part-time), • On-Target Earnings (OTE): £70,000 (including performance bonus based on client retention, account growth, client satisfaction, Drum Recommends ratings, and referrals), • Employment type: Permanent employee. Full-time or 0.8 FTE (to be agreed), • 9-Day Working Fortnight: Compress your hours over 9 days to enjoy every other Friday off, • Hybrid Working: 3 days per week in office, • Flexible hours: 08:00-18:00, • Annual Leave: 25 days (FTE), plus bank holidays, increasing with service, • Pension: Penfold, • Life Insurance, • Profit Share: Based on company performance, so everyone benefits from our collective success, • Recognition: Employee of the Quarter and Year Awards, including an extra half-day holiday for quarterly winners

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Senior Business Consultant - Retail Fashion Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Retail Domain? We have a great opportunity for you – Senior Business Consultant - Retail Fashion! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities. As a Senior Business Consultant - Retail Fashion, you will be responsible to help our clients lead through this complexity, we are expanding our senior leadership bench with a heavy‑hitting Senior Business Consultant who will serve as the right hand to our FBH Partner, a figure widely respected across the industry for shaping executive thinking, influencing market direction, and leading some of the most iconic transformation programmes in retail. If you are motivated by the opportunity to operate at Partner-level, influence retail boardrooms, architect enterprise-scale change, and deliver meaningful, measurable value across some of the most recognisable retail brands in the world, this role is your platform. You will play a pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy into operational reality. You will serve as a senior voice of credibility, creativity and discipline, ensuring our clients’ transformation ambitions convert into real-world results. This is a role for someone who can confidently operate as a future Partner, combining thought leadership, governance strength, commercial acumen, and the ability to inspire and mobilise diverse teams towards shared outcomes. Your responsibilities: 1. Enterprise Transformation Leadership In collaboration with the Partner, you will: • Co‑lead major enterprise transformation programmes, spanning commercial strategy, digital enablement, supply chain redesign, operating model evolution, and large‑scale organisational change., • Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance., • Provide day-to-day executive leadership, bringing structure, direction and momentum to multidisciplinary teams across consulting, client colleagues, technology partners and external vendors., • Deputise for the Partner in steering committees, C-suite engagements, board sessions, partner-level reviews, and client investment discussions., • Shape programme architecture, delivery sequencing, governance frameworks and the overarching transformation logic. 2. Client Development & Market Impact • Serve as a trusted advisor to C-suite leaders (CEOs, COOs, CCOs, CTOs, CPOs, Chief Merchants), helping them navigate complex strategic decisions with clarity and conviction., • Co‑own origination efforts, identifying whitespace opportunities and shaping proposals that articulate compelling value propositions and executable pathways., • Lead or contribute to industry thought leadership including articles, point‑of‑views, conference engagements, and roundtable events, positioning our practice as the go‑to authority for Retail Fashion transformation., • Build and nurture long‑term client relationships that lead to multi‑year strategic partnerships. 3. Proposition & IP Development • Strengthen and expand our proprietary fashion transformation frameworks, with specialism in omnichannel strategy, merchandising modernisation, supply chain resilience, inventory optimisation, customer experience transformation, and commercial performance improvement., • Codify best practices, diagnostic tools, accelerators, and methods drawn from your industry and consulting experience., • Contribute to our “Next Gen Fashion Retail” propositions, ensuring our practice evolves ahead of market demand. 4. Delivery Governance & Risk Leadership • Design and manage robust governance structures ensuring visibility, alignment and accountability across complex, multi‑workstream programmes., • Take ownership of risk identification and mitigation, stepping into challenging situations with a cool head and a structured approach., • Lead assurance and health-check reviews at critical programme milestones, ensuring benefits remain protected, obstacles are addressed early, and delivery teams remain aligned to strategic intent., • Provide clear, executive‑level insights on programme health, risks, dependencies, trade-offs and change readiness. 5. People Leadership & Culture • Build, coach and inspire high‑performing teams across consulting, client staff and blended delivery models., • Be a role model for generosity of spirit, intellectual curiosity, and professional excellence., • Elevate the capability and confidence of future leaders through mentoring, feedback, career guidance and structured development., • Champion new ways of working across agile, hybrid, cross‑functional and multi‑geography teams. 6. Financial & Commercial Management • Manage programme commercials, ensuring profitable delivery, appropriate phasing of costs, and transparent financial reporting., • Shape engagement models and commercial structures that ensure win-win client outcomes. You will bring a fashion retail lens to everything you do. Omnichannel & Digital Commerce • Shape omnichannel strategies that balance customer experience with economic sustainability., • Modernise end‑to‑end merchandising processes across planning, buying, assortment, pricing and in-season trading., • Introduce advanced analytics, tools and automation to unlock margin, stock efficiency and brand elevation., • Re-architect fashion supply chains for resilience, sustainability, speed and cost-efficiency., • Use insights, behavioural data and qualitative research to design experiences that lift loyalty, conversion and brand distinctiveness. Essential skills/knowledge/experience: • Professional experience in spanning consulting and senior roles within fashion retail organisations., • Demonstrated track record of embedding AI and agentic decisioning into fashion retail transformations across design, buying, PLM , planning and supply chain, delivering measurable value through automation, smarter workflows and outcome led governance., • Direct experience leading or governing large-scale transformation programmes., • Depth in merchandising, supply chain, or omnichannel retail with hands‑on exposure early in your career., • Rich consulting or transformation experience: strategy, operating model, transformation design, delivery governance, and C-suite influencing., • Demonstrated success in delivering tangible commercial outcomes: margin growth, OTB optimisation, stock reduction, service improvement, customer engagement, digital attachment, cost efficiencies. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Entry Level Sales Advisor - Immediate Start & Full Training Provided (No Experience Required) - Central London Are you looking for career progression in a new sector? Are you looking to get your foot on the career ladder? Our client could have the opportunity for you! Due to recent growth our client is now recruiting for people to join their successful sales, marketing and customer service company in London. They are one of an award winning global organisation representing some of the biggest clients in the industry. This means they need enthusiastic and confident people with ambition and a drive to learn to help with increased client demand. To meet this demand, you will be engaging with the public face-to-face within residential environments, acting as the professional face of the brand and delivering exceptional customer service. No experience is required!! They provide full sales and product coaching for everybody in their team, however, any experience in a customer facing role may be an advantage. (Retail, Hospitality, Bar work, Warehouse, Sales, Sales Assistant Customer Service, Call Centre etc). They are looking for people who are; • Well presented, • Confident in customer service, • Team player, • Self motivated, • Eligible for full-time work in the UK, • Fluent in English communication skills On top of this they can offer you; • Travel opportunities, nationally and internationally, • A busy social calendar, • Weekly Pay: Includes a brand awareness fee plus commissions and performance incentives for hitting targets., • Fun, fast paced and supportive environment To apply for the role follow the online application process. If successful you will then receive an email or phone call regarding appointments. You will be representing clients in face-to-face environments within the London area this could be the ideal self-employed opportunity for people looking to start a successful career in a competitive industry. Our client welcomes recent graduates, those looking to start their career in sales or individuals who have come from backgrounds in: Sales, Call Centre, Retail, Waiter, Waitress, Bar Work, Field Sales, Admin, Receptionist, Telesales. This role is not suitable for candidates still in education (school/College/University), or current international students, due to availability, our client is seeking candidates that can work 4/5 full days per week (between Mon-Sat) • Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Job Title: Forward Deployed Engineer (FDE) – Location: London or Dublin Hybrid Employment type: Contract Department: Solutions Engineering / Customer-Facing AI Deployment Role Overview is seeking a Forward Deployed Engineer (FDE) to work directly with strategic enterprise customers to scope, design, and deploy AI solutions using ’s cutting-edge models. This is a hands-on, full-stack engineering role that spans the entire customer lifecycle: pre-sales discovery, technical scoping, SOW creation, prototyping, production deployment, and post-sales optimization. You will act as a trusted technical advisor, building enterprise-grade AI solutions while helping customers understand the possibilities of technology. Key Responsibilities 🔹 Pre-Sales & Technical Scoping • Partner with Account Executives to identify high-value AI opportunities, • Lead technical discovery sessions to capture business requirements, • Design solution architectures leveraging APIs (GPT, Codex, embeddings), • Create Statements of Work (SOWs), delivery timelines, and technical plans, • Build proof-of-concepts and demos for customer evaluation, • Advise on enterprise AI readiness and integration strategies 🔹 Full-Stack AI Solution Delivery (Post-Sales) • Develop production-ready AI applications end-to-end: o Frontend: React, TypeScript dashboards, web interfaces o Backend: Python, Node.js APIs, orchestration layers o AI integration: LLMs, embeddings, RAG pipelines • Integrate AI solutions into enterprise systems (CRM, ERP, support platforms), • Build data pipelines and vector search systems to support AI functionality, • Ensure scalability, security, and compliance in all deployments, • Troubleshoot, optimise, and maintain production AI systems 🔹 Enterprise Deployment & Customer Success • Lead technical delivery and act as primary engineer during deployment, • Train and mentor client teams on solution usage, • Monitor adoption and provide recommendations for scaling and optimisation, • Identify additional AI use cases to expand customer impact 🔹 Cross-Functional Collaboration • Provide field feedback to Product and Research teams, • Develop reusable frameworks, prototypes, and accelerators, • Collaborate with other FDEs to share best practices across customers Required Skills & Experience Technical • Strong full-stack development skills: o Frontend: React, TypeScript, modern web frameworks o Backend: Python, Node.js, REST/GraphQL APIs • Experience with cloud infrastructure (AWS, Azure, GCP), • Familiarity with data pipelines, vector databases, and RAG systems, • Understanding of scalable distributed system architecture AI / Machine Learning • Hands-on experience with large language models (LLMs), • Knowledge of prompt engineering, embeddings, and AI orchestration, • Experience deploying AI into production environments, • Familiarity with AI system monitoring, evaluation, and optimisation Pre & Post Sales / Enterprise Delivery • Experience in technical pre-sales, solutions engineering, or consulting, • Proven track record defining SOWs and delivery plans, • Experience working with enterprise customers in complex environments, • Ability to translate business requirements into technical AI solutions Key Attributes • Customer-first mindset with strong communication skills, • Commercial awareness and ability to influence enterprise decisions, • High adaptability in ambiguous, fast-paced environments, • Ownership of projects from discovery through production, • Comfortable operating at both strategic and technical levels Typical Use Cases • AI copilots for internal productivity and knowledge work, • Customer service automation and document summarisation, • Workflow automation using LLMs and AI orchestration, • Enterprise AI integrations with CRM, ERP, and internal tools, • Multi-agent or advanced AI systems with RAG pipelines Nice to Have • Experience in SaaS, consulting, or enterprise technology environments, • Knowledge of DevOps, CI/CD, and MLOps practices, • Familiarity with security and compliance requirements in enterprise AI, • Prior experience in AI research or model fine-tuning

Dynamics 365 Functional Consultant – D365 CRM/CE & Power Platform 📍London (3 days onsite) 🕒 Full-time | Permanent 🔐 Must be eligible for SC Clearance (no sponsorship available) The Role We’re looking for a Senior D365 CE Functional Consultant with strong experience in Microsoft Partner environments to lead the delivery of high-impact Dynamics 365 Customer Engagement solutions. In this role, you’ll take ownership of end-to-end solution delivery—working closely with clients to shape requirements, design scalable solutions, and drive successful implementations across the full project lifecycle. This is a client-facing, delivery-focused position where your expertise will directly influence business outcomes and digital transformation initiatives. Key Responsibilities • Lead the functional design and delivery of D365 CE solutions (Sales, Customer Service, Field Service, Marketing), • Run client workshops, gather requirements, and produce clear, high-quality documentation, • Configure and customise D365 CE and Power Platform solutions in line with best practices, • Collaborate with technical teams to ensure solutions are scalable, efficient, and aligned to architecture, • Act as a trusted advisor to clients, guiding them through design decisions and solution adoption, • Mentor and support junior consultants within the team, • Contribute to pre-sales activities, including demos and solution design input, • Stay aligned with the Microsoft roadmap and promote continuous improvement About You • 5+ years of experience delivering Dynamics 365 CE/CRM solutions within a Microsoft Partner environment, • Strong functional knowledge of CE modules (Sales, Customer Service, Field Service, Marketing), • Solid understanding of the Power Platform (Power Apps, Power Automate, Dataverse), • Excellent stakeholder management and workshop facilitation skills, • Ability to translate complex business requirements into practical, high-value solutions, • Microsoft certifications (e.g. MB-210, MB-230, PL-200) are highly desirable

IT and Cybersecurity Sales Account Director - MSPs - £100k-120k p/a OTE - Remote WFH - London area Managed Services | Azure | Microsoft 365 | Cyber Security | QBRs | Digital Transformation • Predominantly remote working WFH with 1 day per week (Mondays) in office for sales meetings in London area, • £50k-60k p/a base salary, OTE £100k-£120k p/a, • Previous IT / Cybersecurity Account Management experience is essential, • Microsoft suite / Azure knowledge is highly desirable, • Medium to large enterprise account sales and account management experience preferred Are you an experienced MSP Account Director or Strategic IT Account Manager who thrives on building long-term client partnerships and driving technology-led growth? We are looking for a commercially driven, technically credible IT Account Director to manage and grow a portfolio of medium and large business clients. This is a strategic, relationship-led role focused on customer success, roadmap development and account expansion within a fast-growing Managed Service Provider. This is not a cold-hunting position. It is about owning relationships, delivering value, and identifying commercial opportunities within an established client base. The Role You will act as a trusted technology advisor to your clients, helping them navigate digital transformation, cloud adoption and cyber security strategy. Key responsibilities include: • Owning and growing a portfolio of managed services accounts, • Conducting monthly and quarterly QBRs (face-to-face), • Building and presenting detailed technology roadmaps, • Identifying upsell and cross-sell opportunities across IT support, cloud and security, • Translating business goals into practical Microsoft and infrastructure solutions, • Working closely with technical and solutions teams to deliver best-in-class service, • Maintaining high customer satisfaction and NPS scores What We’re Looking For • 5+ years’ experience within an MSP or Managed Services environment, • Strong background in IT support, IT services and cyber security, • Proven track record of exceeding account growth targets, • Experience presenting to and negotiating with C-level stakeholders, • Confident running QBRs and executive-level meetings, • Strong technical understanding of:, • Microsoft 365, • Azure, • Windows Server, • Endpoint security, EDR, MFA, • Antivirus and security best practices You must be commercially focused, relationship-driven and comfortable having technical conversations in a clear, business-led way. Why This Role? • Work with ambitious medium and enterprise clients, • Drive meaningful digital transformation projects, • Be part of a high-growth, forward-thinking MSP, • Take ownership of strategic client relationships If you are currently an IT Account Director, Strategic Account Manager, Technical Account Manager or Senior Customer Success Manager within Managed Services and are looking for a role where you can truly influence client strategy and drive commercial growth, we’d love to hear from you. Apply now or reach out for a confidential discussion

For our store in London we are looking for a Client Advisor. Job Description To provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand. Key Responsibilities: • Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage, • Assist customers accordingly with Etro selling ceremony, • Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products, • Ensure the achievement of the Store goals, enhancing and developing the business, • Build and strengthen relationships with customers by developing CRM strategies, • Establish good group dynamics, through efficient communication, • Contribute to manage the visual display of the products in accordance with Etro visual guidelines, • Help ensuring the products replenishment and physical inventory of merchandise, • Follow Company grooming, accordingly with Etro standards and policies Profile Key Requirements • Deep passion for fashion and luxury, • Experience in a similar role within fashion retail companies, • Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude, • Ability to adapt to different customers, • Team-playing aptitude, • Strong communication skills, • Ability to work in a dynamic environment, • Fluent in English

About Us At Obsidian, we’re passionate about transforming scientific communications to improve healthcare outcomes for everyone. As a specialist healthcare agency, dedicated to medical and scientific communications, we partner with global healthcare organisations to share knowledge that truly makes a difference. Our team of >70 academic scientists, strategists, and communications experts deliver cutting-edge solutions across: • Medical Affairs, • Strategic Consultancy, • Scientific Meetings and Events, • Medical Education, • Publications Planning & Delivery, • Creative & Digital Services, • Commercial Strategy The Opportunity Following significant growth in 2025, we’re excited to welcome a Scientific Business Unit Lead to join our leadership team. In this pivotal role, you’ll: • Lead an editorial team of 10 and collaborate with a Business Unit Director to oversee a 20-person team, • Shape and develop scientific strategy across a diverse portfolio of accounts, • Drive editorial excellence and innovation across therapy areas such as hepatitis, HIV, oncology, rare diseases, nephrology, and haemophilia, • Be a member of the core management team This is your chance to combine scientific expertise with strategic and commercially-focussed leadership – helping us to deliver impactful solutions for clients worldwide. What You’ll Do • Lead and Inspire: Manage and mentor editorial teams, fostering growth and excellence across the business unit, • Strategic Client Partnering: Act as a trusted scientific advisor and ensure that all editorial outputs align with client strategy and industry standards, • Business Growth: Drive organic growth and new business, • Resource management: Ensures optimal editorial resource management within the Business Unit, • Financial Management: Have a sound understanding of the financial health across accounts and supports the business forecasting, • Member of the Core Management Team: Acts as a role model within Obsidian, inputting into the driving of company-wide initiatives, • Culture Building: Create an environment of collaboration, innovation and customer service excellence What We’re Looking For • Ideally a degree in biological sciences (BSc/MSc/PhD or equivalent), • Proven experience within medical communications agencies, ideally as a Scientific Services Unit Lead or equivalent, • Strong leadership and mentoring skills, with a track record of managing editorial teams, • Ability to deliver high-quality scientific content and strategic counsel, • Strong commercial acumen What We Offer • Hybrid working: Only 2 anchor days a week in the office from our vibrant London office (just off Fetter Lane, EC4)., • 25 days’ holiday + bank holidays, plus gifted days at Christmas and your birthday off, • AXA private healthcare (with family options), Aviva pension scheme, income protection, life assurance, • Enhanced parental leave, cycle-to-work scheme, season ticket loan, • Bonus schemes and employee referral rewards, • Learning and Development: Comprehensive training programmes, annual performance reviews, and opportunities to join working groups, • Well-being Support: EAP , mental health first-aiders, AXA well-being calendar, and a dedicated well-being room, • Social Connection: Regular social events and a friendly, collaborative culture Ready to lead, inspire, and make an impact? Join us at Obsidian and help shape the future of scientific communications.

@Druce is evolving, and due to internal progression within the team, we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are now hiring for our Kensal Rise branch. As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market. We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market. The role With a passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both sales and lettings through the following: • Provide the initial greeting for any new and existing customers entering the branch., • Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.)., • Manage office operations and provide administrative support to the sales and lettings teams, • Maintain office schedules and coordinate appointments and meetings, • Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues, • Understand the requirements of inbound clients and qualify leads, • Ensure all incoming leads are created and updated in the CRM database, • Carry outbound calling from the Druce branch database to generate leads for MAs, • Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional, • Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support, • Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries The person @Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart. We are looking to enlist people who embody this through: • Experience in a customer service or sales environment, • A bachelor’s degree with relevant qualifications preferred but not necessary, • Excellent communication skills and able to connect with clients, both in-person and over the phone, • Highly motivated to provide the best customer service and develop relationships over the long term, • Strong work ethic with a systematic approach to Sales, • Highly ambitious individuals who want to develop and succeed in the world of real-estate What’s in it for you? Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey. However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you? • Above market basic salary, • Generous annual leave, increasing per year of service, • An extra paid day leave to celebrate your birthday, • Staff referral scheme - rewards of up to £4,000, • Training/ qualification opportunities, • Enhanced maternity and paternity pay, • Bi annual work party, • Monthly staff awards As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership. To apply, click the link to get started!

As a Client Advisor for Roger Vivier-Tod's Group, your missions will be: • Welcome and advise international and local customers, • Detect and understand the customers’ needs, • Optimize the turnover, • Promote the brand’s image and standards/ know the range/array of products displayed/offered, • Manage the stock and optimize (inventory, deliveries, transfer etc…) according to internal processes, • Drive a high level of service through the development of client relationship/ Build customer loyalty Luxury retail experience, preferably in leather goods/shoes Dynamism, reactivity, service and result-oriented Interest in fashion Fluent in English Other languages a plus (Italian, French, Mandarin,...) **Please send CV attached TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.

Location: Hybrid (London, Tower Hill 3 days a week) Salary: £45k - £60k depending on experience Employment Type: Full-time About the Role • We’re looking for a commercially minded data professional to help our customers answer the most important question: “So what?”, • As a Customer Insights Analyst, you’ll work closely with clients using our analytics platform, turning their data into clear, actionable recommendations that drive measurable business improvements, • This is a hybrid role combining data analysis, consulting, and customer engagement, with the opportunity to contribute to new business and strategic initiatives What You’ll Do • Analyse customer data within our platform to identify trends, risks, and opportunities, • Translate complex data into clear, actionable recommendations that drive business performance, • Lead regular insight reviews and Q&A sessions with clients, • Act as a trusted advisor, supporting customers to: Improve commercial outcomes, Strengthen data quality and governance and build strong relationships with stakeholders across your customer base, • Support the creation of insight-led sales materials and pitches for prospective clients, • Work closely with founders on strategic projects and evolving our insight offering, • Collaborate with engineering team to shape product development based on client needs, • Support onboarding and ongoing adoption of the platform You’ll typically work with metrics such as • MRR / MRGP metrics: churn, cross-sell, upsell / downsell etc, • ARPU, • Cohort analysis, • Organic growth with / without M&A, • Sales pipeline forecast, • Conversion rates, • Customer sentiment What We’re Looking For • Ideally 3+ years’ experience in a data, analytics, or consulting role, • Exceptional attention to detail, • Strong ability to tell a story with data and influence decision-making, • Confident communicator, comfortable engaging directly with clients, • Commercial awareness. Able to connect insights to revenue, growth, or efficiency, • Experience with BI/analytics tools (e.g. Power BI) a plus What Makes This Role Different • You own the insight layer, not just dashboards but the recommendations that follow, • Direct exposure to clients and real business decisions, • Opportunity to contribute to new business and growth initiatives, • Close collaboration with the founder and leadership team, • A unique blend of technical, commercial, and interpersonal skills About Us • At Kolayo, we make advanced, plug-and-play analytics accessible to leaders in Software, Cybersecurity and IT Managed Service Providers., • At the centre of our approach is the Kolayo Cube - a modular analytics model designed around the core performance drivers shared by businesses of our core sectors, while still adapting to the logic that makes them unique., • Our offices are based in a wework space by Tower Bridge, overlooking St Katharine’s docks. It offers barista coffee all day, after work drinks and lots of co-working space on top of our office.

Our client is at the forefront of digital transformation, supporting the world’s most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Sales Engineer to support the growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance. Key Requirements We are looking for a client-facing technical expert with deep presales experience, capable of operating in complex and secure environments. NB: SC Clearance is essential. Essential skills and experience: • 5+ years’ experience in IT, with at least 2 years in presales, network engineering, or technical support, • Demonstrable success supporting UK Government or public sector clients, • Ability to translate technical challenges into clear commercial value, • Confident at C-Suite Level and able to hold customer meetings onsite, • Strong expertise in:, • Cisco routing, switching, gateways, and applications, • TCP/IP, SNMP, Netflow, VoIP, • LAN/WAN topologies (MPLS, Frame Relay, ATM), • Security concepts and network infrastructure design, • Network performance and fault/alert management, • Solid understanding of:, • Operating systems – Linux, Windows, • Cloud and virtualisation technologies – SDN/NFV, Public/Private Cloud, • Performance tools – HP/OV, Tivoli, EMC SMARTS, ArcSight, • Relevant certifications – CCNA, CCNP, CCIE, • Formal presales training (e.g. Sandler, Siebel, Afterburner), • Exposure to packet analysis, troubleshooting., • Comfortable with 60-70% UK travel Desirable qualifications: • Degree in Computer Science, Software Engineering, or equivalent technical military training, • MBA or relevant business/leadership qualification, • Knowledge of products such as Arbor, Radwhere, Riverbed, A10, ExtraHop, • Experience authoring whitepapers, contributing to product strategy, • Familiarity with security audits, RFP/RFI responses, • Exposure to security analytics tools and techniques, such as log analysis, anomaly detection, or traffic monitoring, with an interest in developing stronger skills., • Understanding of full packet capture and analysis concepts, or hands-on experience with tools like Wireshark, Zeek, or similar platforms., • Awareness of cybersecurity frameworks and best practices (e.g., NIST, ISO 27001) and how they apply to network assurance. Role & Responsibilities As Sales Engineer, you will play a vital role in driving revenue by delivering technical presales support, demonstrating product value, and shaping best-fit solutions. Reporting to the Regional Sales Director, you will act as a trusted advisor for public sector clients and internal stakeholders. Responsibilities include: • Leading technical discovery and supporting the full sales cycle, • Differentiating solutions from competitors using compelling value stories, • Acting as a technical expert across integrators, service providers, and Government, • Partnering with product and engineering to influence roadmaps and relay market feedback, • Contributing to technical documentation, RFPs, and whitepapers, • Building strong customer relationships and identifying upsell opportunities, • Representing customer needs internally and advocating for technical alignment, • Participating in industry events, speaking engagements, and strategic initiatives, • Helping customers use the product to find / troubleshoot problems in PoC etc. Additional Details Remote Working: • Officially home-based, • Must be comfortable with regular travel for:, • Client meetings 3-4 days per week, • Annual conference, • Quarterly convention for Sales Engineers

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role: As an Engagement Manager, you’ll work on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : • Showing a good understanding of fraud and risk management, relating it to products and service within the firm, • Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps, • Developing and delivering fraud strategies, providing solution training and transfer of knowledge, • Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution, • Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice, • Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables Requirements : • Experience in consulting, professional services or banking, • Understanding of financial industry and knowledge of fraud related areas, • History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers, • Problem solving and critical thinking skills, • Experience working with rule engines and fraud solutions is considered an asset, • Fluency in English and ideally German Working for you : We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

Membership Advisor (Part-Time – 0.65 FTE) £31,925 pro rata Location: London (Hybrid Working) Start: ASAP - 12 Month + FTC A well-established and highly respected professional membership organisation is seeking a Membership Advisor to join their collaborative and fast-paced membership team. This is an excellent opportunity for a customer-focused membership professional who enjoys delivering high-quality service while managing end-to-end membership processes in a structured and detail-oriented environment. The Role Working as part of a dedicated Membership Team, you will support the full membership lifecycle, from initial enquiry through to joining, renewal, and progression. You will play a key role in ensuring a seamless and professional experience for members and prospective members alike. Key responsibilities include: • Administering the full membership journey, including applications, renewals, reinstatements, and upgrades, • Processing membership applications and ensuring eligibility criteria are met, • Supporting annual renewals and driving member retention through proactive engagement, • Managing and updating membership data via CRM (Dynamics), • Handling member enquiries via phone and email, delivering a high standard of customer service, • Advising on membership routes, application processes, and fee options, • Supporting financial processes including payment handling and reconciliation, • Contributing to continuous improvement of membership processes and policies About You You will be an organised and personable individual with a strong customer service ethos and excellent attention to detail. We are particularly interested in candidates who demonstrate: • Experience working in a busy, fast-paced administrative or membership environment, • Strong CRM experience and confidence managing data, • Excellent communication skills, both written and verbal, • A proactive and flexible approach to work, • The ability to prioritise effectively and meet deadlines, • A genuine interest in delivering outstanding member experience Why Apply? This organisation offers a supportive and inclusive working culture, with a strong focus on professional standards, collaboration, and continuous improvement. You will be joining a purpose-driven team committed to delivering value to its members and stakeholders. To apply to this role please send your CV Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

Isabel MARANT was founded in Paris in 1995. Nearly thirty years later, Isabel MARANT remains the icon of Cool French style with a love of materials that live and travel, drawing inspiration from all over the world to irreverently refresh the urban wardrobe. Embodying a new vision of luxury, the brand has a unique positioning, standing at the intersection between traditional French luxury Houses and high-end ready-to-wear brands. Rejecting ostentation and materialism, Isabel MARANT offers a relaxed and effortless take on luxury clothing and accessories for men and women, promoting a positive attitude geared towards genuine enjoyment and self-fulfillment. Seductive, intuitive and always disruptive, Isabel MARANT remains true to its founder’s spirit: a French icon with a smile. Isabel MARANT is looking for a new full time (40 hours) Sales and Stylist Advisor for its store in London - Mayfair. As a Sales and Stylist Advisor, you will be an ambassador of the brand and your role will consist in the following: • Contribute to the development of our brand's image by providing a unique in store experience and personalized fashion styling advises, • Drive sales and achieve targets by introducing complementary items, • Share product and brand knowledge, build and maintain a good relationship with clients, collect CRM details; manage personal follow-up with the clients, • Assist in maintaining the shop floor, visual merchandising, stock management and replenishment, promoting the brand image at all times Profile You will combine an enthusiastic and authentic taste for the brand, for fashion and for sale. You have a proven successful 2 years’ experience in selling Ready to Wear and Leather Goods in Fashion or in Luxury Retail. • You have a perfect understanding of retail business KPIs, • You have an excellent personal presentation, • You are proactive and positive, a good team player with high level of motivation, • You are passionate for customer service and sales floor, committed to achieving targets, • You are focused on the client’s needs and experience, willing to build long-lasting relationships, • You have excellent communication skills to ensure clear, effective communication with management, staff and clients. Position to be filled on a 6-month fixed-term contract If you wish to be considered, please send us a quick presentation and resume in English. IM PRODUCTION, in its capacity as data controller, processes the data collected from candidates as part of the recruitment process management. Where applicable, and subject to your prior consent, this data may also be processed to enrich our CV database and to contact you regarding future opportunities. To learn more about the purposes pursued and the rights you have, we invite you to consult our Recruitment Privacy Policy, available here: