Customer service advisor jobs in United Kingdom

Job Role: We are seeking a dedicated Customer Service Advisor responsible for all aspects of post-sale support to customers, including handling complaints and technical enquiries. Key Responsibilities: Customer Support: Answer calls and emails from existing customers. Case Management: Create cases in the CRM system to track customer interactions and issues. Order Processing: Manage orders, ensuring accurate and timely processing. Supplier Liaison: Communicate with suppliers to arrange replacement parts and resolve issues. Site Visits: Coordinate and arrange site visits as needed. Administrative Duties: Update systems with relevant information. Requirements: Excellent communication and customer service skills. Ability to handle complaints and resolve issues effectively. Strong organizational skills and attention to detail. Good problem solver. Job Type: Full-time Pay: £24,500.00 per year Schedule: Monday to Friday Experience: Customer support: 1 year (required) Complaint handling: 1 year (required)

Job Title: Outbound Customer Services Advisor Location: South Marston, Swindon Contract: Initially temporary with permanent potential Salary: Up to £12.50 per hour Hours: Monday to Friday 37.5 hours per week – Requirement to work weekends on rota basis Background We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people. We do this by providing extra ordinary care through life enhancing life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. We are seeking an energetic, passionate, and highly motivated Customer Service Advisor who is committed to helping people with their hearing needs. This individual will make outbound calls to both new and existing customers, maximising booking opportunities, while occasionally handling inbound calls. The ideal candidate will exhibit excellent communication skills, a customer-focused mindset, and a genuine desire to assist others. Success in this role requires enthusiasm, compassion, and the ability to thrive in a fast-paced environment. This position combines proactive outreach to potential customers with exceptional service and support for inbound enquiries. Principle Accountabilities Outbound Sales: - Engage with new leads to initiate conversations, focusing on scheduling private hearing tests with our Hearing Aid Dispensers, while identifying upselling opportunities where appropriate. - Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role. - Identify customer needs and propose suitable solutions. - Consistently achieve and exceed assigned targets and KPIs. - Maintain accurate and detailed records of calls and sales activities in the CRM system. - · Proactively follow up on leads generated through marketing campaigns. Inbound Customer Support: - Handle incoming calls from customers with a proactive approach to understanding their requirements. - Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews. - Provide professional and courteous service to both new and existing customers via telephone and email. - Identify opportunities for lead generation during customer interactions. - Perform occasional administrative tasks as required. About you You will have: - Proven experience in a sales role, ideally with both inbound and outbound responsibilities. - Excellent verbal communication and active listening skills. - Strong negotiation and persuasion abilities. - Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications. - Familiarity with CRM tools and sales software (e.g., Salesforce, HubSpot, or similar). - A proven ability to thrive in a target-driven environment. - High levels of organisation and attention to detail. - Resilience and the ability to handle rejection in a professional manner. - Experience within a healthcare setting is desirable. In addition to the principal accountabilities listed above, you may be required to undertake other duties from time to time, ensuring compliance with company policies, procedures, NHS guidelines, and current legislation at all times.

We are looking for a passionate shop assistant / supervisor to join our family run business, with high sales skills ,who takes pride in promoting Italian food and able to drive sales with amazing customer service. full time position with weekend availability. the shop assistant/ supervisor is a personal customer advisor, he/she helps to choose the best products, takes care of keeping them always present on the shelf and takes care of the deli , rotisserie and morning prep with following all health and safety procedures and cleaning. the previous experience in this role is a plus but not a must! Italian and English fluent speaker and right to works is required.

Location: North London About Us: We are a small hotel with 10-12 rooms, offering cozy and comfortable accommodations. While we do not provide catering services, we strive to deliver an exceptional guest experience. As new entrants to the hospitality industry, we are seeking an experienced professional to guide us and ensure the efficient and successful operation of our hotel. What We’re Looking For: We are looking for a highly skilled and experienced hotel manager or consultant who is passionate about hospitality and has a proven track record in managing small hotels, guesthouses, or similar properties. The ideal candidate will also have expertise in Airbnb, Booking.com, direct bookings, channel management, and overall operational efficiency. Key Responsibilities: Oversee daily operations of the hotel and ensure smooth functionality. Manage online listings on platforms such as Airbnb, Booking.com, and other OTAs (Online Travel Agencies). Optimise channel management tools to coordinate bookings from multiple platforms and prevent double bookings. Develop strategies to increase direct bookings and reduce dependency on OTAs. Handle guest inquiries, reviews, and feedback professionally. Implement and maintain housekeeping and maintenance schedules. Develop competitive pricing strategies, promotions, and revenue management initiatives. Qualifications and Experience: Proven experience in hotel management or similar roles, ideally in small or boutique hotels. Strong understanding of Airbnb, Booking.com, and other online booking platforms. Hands-on experience with channel managers and property management systems (PMS). Expertise in guest relations and customer service excellence.

Customer Sales Advisor - full training given! Full Time Opening  Are you looking for a vibrant role within a great team environment?  Passionate about customer service and your ability to work with people?  Looking for growth and a role where you will be noticed?  SA Promotions have a great new opening that could be the perfect match for you! SA Promotions are a dedicated event sales and marketing agency looking to expand their vibrant customer service team. At SA Promotions customer care and customer satisfaction is paramount and this is why our team excel when it comes to delivering quality customer acquisition and an increase in brand loyalty for our clients.  Would you be excited about training in: Customer Service  Sales  Campaign Management  We are searching for our next intake of entry level candidates, apply today for more information!  Customer Service Advisor's at SA Promotions have an array of opportunities when it comes to career development. Unlike other companies we understand that our customer service team and our team members that begin at the entry level are our prize team members!  Customer Service Advisors understand what makes a campaign a success, what the customer really needs and where the pressure points in a campaign really are. This is why we offer progression, training, mentoring and development opportunities to all of our Customer Service Advisors here at SA Promotions.  Does this sound like you: Great work ethic Able to commute to Birmingham City Centre Previous experience in a customer facing role can be beneficial but not a necessity  Open minded  Willing to learn Outgoing/love to work as part of a team  Great communication skills Ability to adapt/problem solve  Why Choose SA Promotions ? Coaching and development in your role Support and training available  Progression available  Career growth within a thriving company  Uncapped commissions and weekly bonuses Travel opportunities - Covid safe! Company events Great team environment and working culture For more information apply today! All applications will be reviewed and the shortlisted candidates will be invited in to meet with a member of the Management Team in person at our office to discuss this Customer Service Assistant position in more detail. Any successful candidate will be a quick learner, possess a positive 'can-do' attitude and be passionate about working with people! Candidates please note we are offering this position on a self-employed basis with performance based and commission only earnings, if you haven't worked this way before no problem! Please ask our hiring manager for all of the information if contacted!

About Us: THEMADE4U LIMITED specializes in retail sales, offering premium products and exceptional customer service. We're seeking an experienced Public Relations Consultant to enhance our brand reputation and stakeholder engagement. Key Responsibilities: Strategic Communication Planning: Develop and execute PR strategies to enhance brand visibility and support business objectives. Media Relations: Build and maintain relationships with media outlets, ensuring positive press coverage and managing media inquiries. Event Management: Plan and coordinate promotional events, product launches, and public appearances to boost brand recognition. Crisis Communication: Handle public communication during crises, crafting responses to protect and maintain the company's reputation. Content Creation: Create engaging press releases, speeches, and PR materials to communicate our brand message effectively. Requirements: Bachelor's degree in Public Relations, Communications, or a related field. Proven experience in public relations, preferably in retail or consumer goods. Excellent communication and interpersonal skills. Strong ability to handle multiple tasks in a fast-paced environment.

Job Title: Client Services Manager Salary: £49,000 per annum + Bonus Hours: 40 hours per week We are seeking a passionate and experienced Client Services Manager to join our dynamic team! In this role, you will manage client relationships, ensure exceptional service delivery, and drive client satisfaction. The ideal candidate must be bilingual in English and Mandarin, possess a strong understanding of Chinese culture, and have prior work experience in Singapore, Taiwan, Hong Kong, or Mainland China, particularly in real estate sales, education companies, or the banking/financial sectors. Key Responsibilities 1. Client Relationship Management - Develop and maintain strong, long-term relationships with clients, acting as their primary point of contact. - Proactively understand client needs, address concerns promptly, and deliver high-quality consultancy services. 2. Service Coordination and Delivery - Collaborate with internal teams, including admissions, marketing, and academic advisors, to coordinate and align client services. - Track service progress to ensure timely and efficient delivery that meets client expectations. 3. Client Feedback and Service Optimization - Gather and analyze client feedback to identify improvement areas and work with the team to implement enhancements. - Monitor and report on key performance metrics (KPIs), providing insights and recommendations to improve client satisfaction and service efficiency. 4. Cross-Cultural Communication - Leverage knowledge of Chinese culture to communicate effectively and build trust with clients. - Act as a cultural bridge to enhance understanding and collaboration in a multicultural environment. Requirements 1. Language Skills: Fluency in both English and Mandarin, with strong written and verbal communication skills. 2. Cultural Understanding: In-depth knowledge of Chinese culture and the ability to work effectively in cross-cultural settings. 3. Work Experience: Minimum of 3 years of relevant experience, preferably in: - Real estate sales - Education companies - Banking or financial sectors 4. Organizational Skills: Proven ability to coordinate and collaborate with multiple teams to achieve objectives. 5. Customer Service Mindset: Strong responsiveness to client needs with a proactive problem-solving approach. What We Offer - Competitive salary (£49,000 per annum) - Performance-based bonus - Opportunities for professional development and career growth - A collaborative and multicultural work environment If you are passionate about delivering exceptional client services and want to make a positive impact, we encourage you to apply! How to Apply: Submit your CV explaining why you're the perfect fit for this role. We look forward to welcoming a new Client Services Manager to our team!

An Indian Street Food Chef specializes in preparing traditional and modern Indian street food dishes, offering an authentic taste of Indian cuisine. This role requires culinary skills, creativity, and the ability to work in a fast-paced environment. Here is a detailed breakdown of the job role: Key Responsibilities Preparation and Cooking: Prepare and cook a variety of Indian street food dishes such as pani puri, chaat, puff - patty, pav bhaji, dosas, sev-usal, vada pav, bhajji, dabeil, samosa chat, surti locho and more. Ensure consistency in taste, quality, and presentation of all dishes. Menu Development: Design a menu that highlights diverse Indian street food flavors. Experiment with traditional and fusion dishes to cater to customer preferences. Regularly update the menu to include seasonal and trending items. Ingredient Management: Source fresh, authentic ingredients and spices to maintain the quality and authenticity of dishes. Monitor inventory levels, manage storage, and minimize waste. Hygiene and Food Safety: Adhere to all food safety and hygiene standards. Keep the cooking and serving area clean and organized. Conduct regular checks to ensure compliance with health regulations. Customer Interaction: Engage with customers to explain dishes and provide recommendations. Address customer feedback and improve the culinary offerings accordingly. Team Collaboration: Work closely with other kitchen staff and team members to maintain efficient service. Train junior staff or assistants in street food preparation techniques. Operational Efficiency: Manage time effectively during busy hours to ensure quick service. Coordinate with vendors for timely delivery of supplies. Skills and Qualifications Culinary Expertise: Proficiency in cooking various Indian street food items. Deep understanding of Indian spices and regional cuisines. Speed and Precision: Ability to handle high-pressure environments and deliver consistent quality. Creativity: Innovative in designing and presenting dishes that attract customers. Knowledge of Hygiene Standards: Familiarity with food safety regulations and best practices in kitchen hygiene. Customer Service: Polite and approachable demeanor when interacting with customers. Work Environment Street food stalls, restaurants specializing in Indian cuisine, catering services, or food trucks. Fast-paced and energetic, especially during peak hours. Career Path An Indian Street Food Chef can grow into roles such as: Executive Chef for Indian cuisine. Restaurant Manager or Owner specializing in Indian street food. Culinary Consultant for Indian cuisine. By mastering the art of Indian street food, chefs can gain a loyal customer base and contribute to the global appreciation of India's culinary heritage.