Customer service advisor jobs in United Kingdom

As a Sales Advisor, you will play a pivotal role in driving sales growth by advising and supporting customers on underfloor heating products and systems. Your goal will be to understand customer needs, provide tailored solutions, and build long-lasting relationships that contribute to our company’s success. Key Responsibilities ** Customer Engagement:** Act as the first point of contact for customer inquiries via phone, email, or in-person (events). Build rapport with customers, understand their needs, and provide expert advice on suitable underfloor heating products and systems. ** Sales Process Management:** Prepare and follow up on quotes, ensuring timely communication with customers. Proactively identify and pursue new sales opportunities to meet and exceed targets. Maintain a pipeline of leads, ensuring accurate record-keeping in the CRM system and timely follow ups and call backs on provided estimates. ** Technical Knowledge:** Stay up-to-date with product specifications, installation requirements, and industry trends. Educate customers on the benefits, energy efficiency, and installation of underfloor heating systems. ** Collaboration:** Work closely with the technical and operations teams to ensure seamless delivery and installation for customers. Work collaboratively with the wider sales team. Provide feedback to management on customer needs, market trends, and potential improvements. ** Customer Satisfaction:** Ensure a positive customer experience by addressing questions and resolving any concerns promptly and professionally. Qualifications and Skills Preferred: Proven experience in a sales or customer service role. Strong communication and interpersonal skills. Ability to understand technical information and explain it to customers in a clear and approachable manner. Proficiency in using CRM systems and Microsoft Office Suite. Self-motivated with a results-driven approach. Desirable: Knowledge of underfloor heating systems or related products. Experience in B2B and B2C sales. Familiarity with energy-efficient or sustainable solutions. ** What We Offer** Competitive base salary plus commission. Comprehensive training on products and systems. Opportunities for career development and progression. Supportive and dynamic work environment. Employee discounts on company products.

Job Detail: Trainee Sales Consultant | Immediate Start | Watford | Full Training Provided Earnings: £23-28k OTE, with uncapped commissions Kick-start your sales career with Champtronix! Are you ambitious, eager to learn, and ready to take on a new challenge? Champtronix, a leading face-to-face sales and marketing agency, is looking for motivated Trainee Sales Consultants to join our growing team! No experience? No problem! We provide full training and support to help you succeed. What you'll be doing: Learning the ropes: You'll receive comprehensive training on sales techniques, product knowledge, and customer service. Building relationships: You'll engage with customers face-to-face at events and residential campaigns, representing some of the UK's biggest brands. Developing your skills: You'll gradually take on more responsibility, generating leads, closing deals, and exceeding targets. Growing your confidence: With our supportive team and ongoing coaching, you'll gain the skills and confidence to excel in sales. Why Champtronix ? Earn while you learn: Get paid while you develop valuable sales skills and gain real-world experience. Uncapped earning potential: As your skills grow, so will your earning potential with uncapped commissions. Amazing incentives: Enjoy regular bonuses, prizes, and team-building activities. Supportive environment: We foster a culture of teamwork, recognition, and personal development. Fast-track your career: Prove yourself and you'll quickly progress within our company. What we're looking for: Enthusiasm and drive: You're eager to learn, take on challenges, and contribute to the team. Excellent communication: You can build rapport with people and express yourself clearly. Positive attitude: You're resilient, optimistic, and have a "can-do" spirit. Willingness to learn: You're open to feedback and committed to continuous improvement. Ready to launch your sales career? Apply now! What happens next: We'll be in touch with shortlisted candidates within 3-4 working days to arrange an online interview via Zoom. This is an immediate start opportunity, so don't delay! Important notes: This position is based in our Watford office and requires daily commuting. Applicants must be 18+ and eligible to work in the UK. This is a self-employed role with uncapped commission-based earnings. Please note: We are unable to accept applications from those currently on a Tier 4 (Student) visa unless you have or are eligible for a PSW (Post Study Work) visa. Join Champtronix and start your journey to sales success! Job Types: Full-time, Permanent, Graduate Pay: £23,000.00-£28,000.00 per year Additional pay: Commission pay Performance bonus Benefits: Bereavement leave Company events Employee mentoring programme Free parking On-site parking Transport links Schedule: 10 hour shift Monday to Friday Weekend availability Ability to commute/relocate: Watford: reliably commute or plan to relocate before starting work (preferred) Work authorisation: United Kingdom (required) Work Location: In person

What we offer you: - Very friendly working environment - Introduction into a fast pace, exciting sector of retail - A chance to be involved choosing what stock we sell and merchandising - Small ‘friendly’ team - Beautiful products - Independent business established 19 years - Great discounts Duties: - Provide exceptional customer service to all customers. - Provide a one-to-one personal experience for customers - Advise and fit our customers with the correct fitting garments - Stock replenishment - Help management with merchandising - 30 hours per week, must be able to work weekdays and weekends as required. Additional hours may be required to cover holidays, sickness etc. - Experience: - No fitting experience needed as full training given, (Training will be given in fitting customers and providing a full experience along with full stock control training.) - Excellent customer service skills and a desire to make customers happy Rewards & benefits: - Good hourly rate of pay - Company pension scheme - Instore discount If you are passionate about customer service and helping others, we want to hear from you! Join our team as a Fitting Consultant and make a positive impact on our team. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organisation. Job Type: Permanent Pay £11.44-£11.64 per hour Benefits: Company pension, Employee discount Schedule: Every weekend, Monday to Friday Education: GCSE or equivalent (preferred)

Summary Job description About GKR Karate International: We've just celebrated our 40 year anniversary! Founded by Robert Sullivan in Adelaide, South Australia, GKR Karate is a traditional Japanese-style karate club that promotes confidence, discipline, fitness, and self-defence in a safe, non-contact environment. Open to all ages, we're dedicated to character development and helping people achieve their goals. - I am hiring 2 Membership Sales Consultants! ° Location: Wembley, Harrow, West Drayton, Southall, Northolt (Hybrid - some WFH flexibility) - Full-time role • What you'll do: Drive membership sales and promote the benefits of training with GKR Karate Engage with potential members and help them start their karate journey Be part of an energetic, supportive team in a growing organisation • What we're looking for: Sales and membership experience (or a passion for helping people) Strong customer service and communication skills Organisational skills and ability to connect with people Previous sales experience is a plus, and knowledge of karate or martial arts is a bonus! This role involves regular travel, so a reliable personal vehicle is required. If you or someone you know would love to combine their sales skills with the inspiring world of karate training, we'd love to hear from you! DM me for more details! #Hiring #SalesJobs #MembershipSales #Karate #MartialArts #GKRKarate #CareerOpportunity #SalesRole #LondonJobs #WembleyJobs #FitnessIndustry #GrowthMindset #KarateCareer #SalesOpportunity #MartialArtsJobs #Karate #KickstartYourCareer #Sales #KarateEnthusiast #JobAlert #CareerGrowth #WorkLifeBalance

Sales Consultant – Belfast Are you looking for an exciting opportunity to develop your skills, earn great commissions, and grow within a supportive company? Our client, an award-winning sales and marketing firm based in Belfast, is expanding its team! They specialize in field sales, helping brands increase revenue and customer engagement while delivering outstanding service. This is a subcontracted role with performance-based earnings and incentives, perfect for driven individuals eager to succeed. What’s on Offer? Recognition & Support: Join a company that values hard work and success, with weekly meetings, national award ceremonies, and a strong team culture. Skill Development: Gain essential experience in sales, customer service, negotiation, marketing, leadership, and motivation through expert training. Career Progression: Take advantage of clear growth opportunities, with pathways into leadership roles where you can mentor others and contribute to business strategy. Incentives & Perks: Enjoy extra earning opportunities, event invitations, and potential international travel. Prime Location: Conveniently situated in Belfast with easy access to transport links and hospitality venues—perfect for team social events. No Business Development Required: All clients are provided, allowing you to start making sales and earning commission right away. Your Role: Field Sales: Engage directly with potential customers, representing well-known brands in face-to-face interactions. Team Collaboration: Work closely with fellow sales representatives to refine pitches and tailor approaches to different customers. Brand Representation: Promote products and services while ensuring customers understand their benefits. Product Knowledge: Stay informed about client offerings, pricing, and market trends to confidently address customer inquiries. Customer Experience: Deliver top-tier service to create positive interactions and encourage repeat business. Meetings & Events: Participate in daily office briefings, training workshops, networking events, and award ceremonies. Who We’re Looking For: Excellent Communicators: Strong face-to-face communication skills in English are essential. Driven & Resilient: A positive mindset, determination, and target-oriented approach. People-Focused: Enjoy meeting new people, building relationships, and working collaboratively. No Experience Needed: This is an entry-level role with full training provided. Candidates with backgrounds in customer service, hospitality, or retail often excel in this environment. If you’re ready to launch your sales career and be part of a dynamic team, apply now! Submit your CV and our recruitment team will be in touch with successful candidates.

Job description Are you an experienced Food Chef & Trainer who is looking for the next challenge in your career? Are you interested to work for a Food-Tech company offering an enriching experience and rewarding career growth? Do you have the skills, experience, and passion to work in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you! Hungry for a challenge? That’s good, because at Cook’d Brands we are growing rapidly and have abundant opportunities. We are a highly regarded Cloud Kitchen brand with a mission to become the leading virtual brand within the industry. Our mission? To empower every food moment around the world, whether it’s through customer service, account management or even deliveries. About this role: We provide the platform and tools to help our partners increase their visibility online and increase revenue by providing additional brands to their existing takeaway/restaurant as delivery only. As a Field Food Chef & Trainer, you will be fully accountable for training and setting up new stores and provide them with ongoing support and retraining as required. You will also be accountable for the development and growth of your area, driving both consumer choice and increased revenue to maximise your partners orders. Yo You will act as a trusted advisor to your partners in your region. Location - UK Wide Role Responsibilities: - Deliver on-site trainings and demonstrations to the clients (group and 1-1) and support sales team with any potential leads. - Support new locations with check-ins for the first 12 weeks of launch - Gain a thorough understanding of our products and services on a continual basis. - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our product / system training according to customer needs and objectives. - Establish efficient ways of working and managing end to end delivery of training and continuous progress review across all of your accounts. - Provide mystery shops to ensure quality and service is maintained - Mentor and prioritise order growth for activated restaurants, promoting business efficiency and growth - Take ownership and accountability of your region and focus on positive growth Role Requirements: - Kitchen experience in cooking or being head of a fast food kitchen - Focus on building and proactively managing relationships with the existing Key Accounts as well as with any potential customers - Result-oriented and customer focussed - Excellent communication, presentation and organisational skills - Self-motivated, pro-active and enthusiastic when dealing with customers. - Passion for continuous learning and self-improvement - Attention to detail, multi-tasking and quick learner - Ability to prioritise workload and ensure timely completion of processes - Must be driven to take on additional responsibilities or challenges - Possession of a full UK driving licence - Must be able to travel (essential to this role) – expenses and mileage will be paid / reimbursed. Should have access to own car and hold a valid UK driving license What you’ll get with Cook’d Brands: - Real impact on the company growth and implemented solutions. - People-first culture that supports innovation and encourages people to move forward. - A great learning environment dedicated to fostering both organisational and personal growth, and help you shape a rewarding and fulfilling career path. - Flexible working hours and remote/hybrid work arrangements - Friendly work environment - Social events and team building activities.

Looking for multiple Solar sales representatives!! all over united kingdom solar experience is required on the road job, and competitive commission rates! excellent customer service and sales skills needed please send us your cv to join our team

Join Our Mission to Transform Lives – Be a Field Sales Advisor for a Revolutionary Tobacco Alternative! £15.33/hour Basic + Upto £3,430 commission + Travel + Bonus and Incentives Are you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? Join our team in Scotland and be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a fraction of the price of traditional cigarettes. Requirements : A personal vehicle is REQUIRED for daily travel to different store locations. You must be over 21 years old to apply. You need to be available to work a minimum of 30 hours per week. You must have a minimum of one year sales/customer service experience in the UK If you fit the role description and requirements, Apply today to schedule a time today to discuss the role further. About the Role: As an IQOS Multi-Category Coach (MCC), you’ll engage directly with adult smokers, educating them on healthier alternatives like IQOS heated tobacco devices. You’ll work at pop-up stands near tobacco aisles in stores like Morrisons and Sainsbury’s, offering personalized guidance and promoting awareness of IQOS as a less harmful alternative to traditional smoking. What’s in it for you? Customer Engagement: Work in supermarkets, interacting with customers to promote IQOS. Product Education: Provide detailed information on product features, benefits, and usage. Pop-Up Stand Management: Set up and manage a pop-up stand daily in different locations (up to 1-hour travel), near the tobacco aisle. Uniform: Uniform provided for use during work hours. Paid Training: Five days of paid training three at Philip Morris headquarters in London (travel and accommodation covered should you live further than two hours away) and two further days shadowing locally. Compensation and Benefits: Pay Rate: £15.33 per hour (basic wage). Commission (OTE):Average Monthly Commission: £917/month. High Performers: £3,430/month. Saturday Bonus: Earn £50 EXTRA per Saturday AND Sunday shift. Schedule: 30 hours per week, working 5-6 days, Monday to Sunday, with 6-hour shifts. Bonuses: Additional earnings for completing 5-6 shifts/week and long-term performance bonuses. Expense Coverage: 44p per mile for petrol and parking costs covered. Payment Terms: Paid monthly in arrears through PAYE; travel expenses reimbursed on the 15th of the following month. Ready to Make a Difference? If you’re passionate about creating a healthier future for adult smokers and excited about the opportunity to earn while making an impact, we want to hear from you! Apply now and become part of a team that’s changing lives for the better.

Join Our Team at RAES! We’re looking for a confident, friendly, and reliable Evening & Weekend tanning consultant to join our team on a zero-hour contract. If you have a passion for customer service, working independently, and helping others feel their best, this could be the perfect role for you! What We’re Looking For: ** 18+ Only** – Due to sunbed regulations and independent working requirements. ** Excellent Customer Service Skills** – You’re friendly, approachable, and always ready to create a welcoming experience for clients. Confidence in Face-to-Face Interactions – You should feel comfortable engaging with customers, answering inquiries, and making product recommendations. Ability to Work Independently & Use Initiative – You’ll often be working alone, so we need someone proactive, responsible, and able to handle tasks without supervision. Strong Attention to Detail – Ensuring tanning rooms are spotless and the salon is always clean and well-maintained. Reliable & Committed – Able to cover varying shifts, with weekend availability guaranteed. Tanning Salon Experience (Preferred but Not Essential) – Candidates with previous tanning salon experience will be strongly considered. You must meet the criteria listed above to be considered for this role. Salon Hours: Weekdays: 10:00 AM – 10:30 PM Saturdays: 9:00 AM – 6:00 PM Sundays: 12:00 PM – 5:00 PM Position Details: Contract: Zero-hour (flexibility required, with potential for full-time hours after a 3-month probation review). ** Pay:** Minimum wage, with a pay review after probation. ** Perks:** - Relaxed, friendly work environment - FREE sunbeds & discounts on tanning products - Full training provided, including any relevant courses If selected, you’ll hear from us before 05/03/25 regarding interviews. Think you’d be a great fit? Apply now!

Fuel Fixer is the UK's largest Specialist Fuel Contamination Company operating in the UK. We are now operating across Germany and require a Sales Manager to spearhead the sales actions for Germany. This role is a fantastic opportunity for those who enjoy talking to people and working for a great brand in a highly successful and motivated team. We love diversity and welcome applications from Sales, Retail, Hospitality & Customer Service backgrounds. Naturally, any experience from within the sales sector would be great but NOT essential. The ideal candidate will be fluent in German and have excellent communications skills, basic computer knowledge and a positive attitude. We want our sales team to earn what they deserve whilst also enjoying their job. This role will start as a commission only role, but as the role develops, can become full time with a basic salary, if desired. Duties will include: - Answering inbound calls from our customers -Selling our service, gaining customer feedback and expanding our service network. - Full ongoing training will be available. You will be joining a very lively team with bundles of energy, creating a very enjoyable working environment. There are daily, weekly and monthly incentives available for the right person. Due to the nature of our work, hours do vary. Benefits: - Hybrid Working - Casual Dress - On-Site free parking - Work Lunches - Consistent bonuses for hard work and longevity. If you think you would be a good fit, please send your CV through and we'll arrange an appointment ASAP. Job Types: Full-time, Permanent Pay: £25,000.00-£65,000.00 per year Additional pay: Bonus scheme Commission pay Yearly bonus Benefits: Casual dress Company events Company pension Employee discount Free parking On-site parking Private dental insurance Private medical insurance Work from home Schedule: Monday to Friday

Job Title: Outbound Customer Services Advisor Location: South Marston, Swindon Contract: Initially temporary with permanent potential Salary: Up to £12.50 per hour Hours: Monday to Friday 37.5 hours per week – Requirement to work weekends on rota basis Background We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people. We do this by providing extra ordinary care through life enhancing life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. We are seeking an energetic, passionate, and highly motivated Customer Service Advisor who is committed to helping people with their hearing needs. This individual will make outbound calls to both new and existing customers, maximising booking opportunities, while occasionally handling inbound calls. The ideal candidate will exhibit excellent communication skills, a customer-focused mindset, and a genuine desire to assist others. Success in this role requires enthusiasm, compassion, and the ability to thrive in a fast-paced environment. This position combines proactive outreach to potential customers with exceptional service and support for inbound enquiries. Principle Accountabilities Outbound Sales: - Engage with new leads to initiate conversations, focusing on scheduling private hearing tests with our Hearing Aid Dispensers, while identifying upselling opportunities where appropriate. - Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role. - Identify customer needs and propose suitable solutions. - Consistently achieve and exceed assigned targets and KPIs. - Maintain accurate and detailed records of calls and sales activities in the CRM system. - · Proactively follow up on leads generated through marketing campaigns. Inbound Customer Support: - Handle incoming calls from customers with a proactive approach to understanding their requirements. - Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews. - Provide professional and courteous service to both new and existing customers via telephone and email. - Identify opportunities for lead generation during customer interactions. - Perform occasional administrative tasks as required. About you You will have: - Proven experience in a sales role, ideally with both inbound and outbound responsibilities. - Excellent verbal communication and active listening skills. - Strong negotiation and persuasion abilities. - Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications. - Familiarity with CRM tools and sales software (e.g., Salesforce, HubSpot, or similar). - A proven ability to thrive in a target-driven environment. - High levels of organisation and attention to detail. - Resilience and the ability to handle rejection in a professional manner. - Experience within a healthcare setting is desirable. In addition to the principal accountabilities listed above, you may be required to undertake other duties from time to time, ensuring compliance with company policies, procedures, NHS guidelines, and current legislation at all times.

We are looking for a passionate shop assistant / supervisor to join our family run business, with high sales skills ,who takes pride in promoting Italian food and able to drive sales with amazing customer service. full time position with weekend availability. the shop assistant/ supervisor is a personal customer advisor, he/she helps to choose the best products, takes care of keeping them always present on the shelf and takes care of the deli , rotisserie and morning prep with following all health and safety procedures and cleaning. the previous experience in this role is a plus but not a must! Italian and English fluent speaker and right to works is required.

Location: North London About Us: We are a small hotel with 10-12 rooms, offering cozy and comfortable accommodations. While we do not provide catering services, we strive to deliver an exceptional guest experience. As new entrants to the hospitality industry, we are seeking an experienced professional to guide us and ensure the efficient and successful operation of our hotel. What We’re Looking For: We are looking for a highly skilled and experienced hotel manager or consultant who is passionate about hospitality and has a proven track record in managing small hotels, guesthouses, or similar properties. The ideal candidate will also have expertise in Airbnb, Booking.com, direct bookings, channel management, and overall operational efficiency. Key Responsibilities: Oversee daily operations of the hotel and ensure smooth functionality. Manage online listings on platforms such as Airbnb, Booking.com, and other OTAs (Online Travel Agencies). Optimise channel management tools to coordinate bookings from multiple platforms and prevent double bookings. Develop strategies to increase direct bookings and reduce dependency on OTAs. Handle guest inquiries, reviews, and feedback professionally. Implement and maintain housekeeping and maintenance schedules. Develop competitive pricing strategies, promotions, and revenue management initiatives. Qualifications and Experience: Proven experience in hotel management or similar roles, ideally in small or boutique hotels. Strong understanding of Airbnb, Booking.com, and other online booking platforms. Hands-on experience with channel managers and property management systems (PMS). Expertise in guest relations and customer service excellence.

Customer Sales Advisor - full training given! Full Time Opening  Are you looking for a vibrant role within a great team environment?  Passionate about customer service and your ability to work with people?  Looking for growth and a role where you will be noticed?  SA Promotions have a great new opening that could be the perfect match for you! SA Promotions are a dedicated event sales and marketing agency looking to expand their vibrant customer service team. At SA Promotions customer care and customer satisfaction is paramount and this is why our team excel when it comes to delivering quality customer acquisition and an increase in brand loyalty for our clients.  Would you be excited about training in: Customer Service  Sales  Campaign Management  We are searching for our next intake of entry level candidates, apply today for more information!  Customer Service Advisor's at SA Promotions have an array of opportunities when it comes to career development. Unlike other companies we understand that our customer service team and our team members that begin at the entry level are our prize team members!  Customer Service Advisors understand what makes a campaign a success, what the customer really needs and where the pressure points in a campaign really are. This is why we offer progression, training, mentoring and development opportunities to all of our Customer Service Advisors here at SA Promotions.  Does this sound like you: Great work ethic Able to commute to Birmingham City Centre Previous experience in a customer facing role can be beneficial but not a necessity  Open minded  Willing to learn Outgoing/love to work as part of a team  Great communication skills Ability to adapt/problem solve  Why Choose SA Promotions ? Coaching and development in your role Support and training available  Progression available  Career growth within a thriving company  Uncapped commissions and weekly bonuses Travel opportunities - Covid safe! Company events Great team environment and working culture For more information apply today! All applications will be reviewed and the shortlisted candidates will be invited in to meet with a member of the Management Team in person at our office to discuss this Customer Service Assistant position in more detail. Any successful candidate will be a quick learner, possess a positive 'can-do' attitude and be passionate about working with people! Candidates please note we are offering this position on a self-employed basis with performance based and commission only earnings, if you haven't worked this way before no problem! Please ask our hiring manager for all of the information if contacted!

About Us: THEMADE4U LIMITED specializes in retail sales, offering premium products and exceptional customer service. We're seeking an experienced Public Relations Consultant to enhance our brand reputation and stakeholder engagement. Key Responsibilities: Strategic Communication Planning: Develop and execute PR strategies to enhance brand visibility and support business objectives. Media Relations: Build and maintain relationships with media outlets, ensuring positive press coverage and managing media inquiries. Event Management: Plan and coordinate promotional events, product launches, and public appearances to boost brand recognition. Crisis Communication: Handle public communication during crises, crafting responses to protect and maintain the company's reputation. Content Creation: Create engaging press releases, speeches, and PR materials to communicate our brand message effectively. Requirements: Bachelor's degree in Public Relations, Communications, or a related field. Proven experience in public relations, preferably in retail or consumer goods. Excellent communication and interpersonal skills. Strong ability to handle multiple tasks in a fast-paced environment.

Job Title: Client Services Manager Salary: £49,000 per annum + Bonus Hours: 40 hours per week We are seeking a passionate and experienced Client Services Manager to join our dynamic team! In this role, you will manage client relationships, ensure exceptional service delivery, and drive client satisfaction. The ideal candidate must be bilingual in English and Mandarin, possess a strong understanding of Chinese culture, and have prior work experience in Singapore, Taiwan, Hong Kong, or Mainland China, particularly in real estate sales, education companies, or the banking/financial sectors. Key Responsibilities 1. Client Relationship Management - Develop and maintain strong, long-term relationships with clients, acting as their primary point of contact. - Proactively understand client needs, address concerns promptly, and deliver high-quality consultancy services. 2. Service Coordination and Delivery - Collaborate with internal teams, including admissions, marketing, and academic advisors, to coordinate and align client services. - Track service progress to ensure timely and efficient delivery that meets client expectations. 3. Client Feedback and Service Optimization - Gather and analyze client feedback to identify improvement areas and work with the team to implement enhancements. - Monitor and report on key performance metrics (KPIs), providing insights and recommendations to improve client satisfaction and service efficiency. 4. Cross-Cultural Communication - Leverage knowledge of Chinese culture to communicate effectively and build trust with clients. - Act as a cultural bridge to enhance understanding and collaboration in a multicultural environment. Requirements 1. Language Skills: Fluency in both English and Mandarin, with strong written and verbal communication skills. 2. Cultural Understanding: In-depth knowledge of Chinese culture and the ability to work effectively in cross-cultural settings. 3. Work Experience: Minimum of 3 years of relevant experience, preferably in: - Real estate sales - Education companies - Banking or financial sectors 4. Organizational Skills: Proven ability to coordinate and collaborate with multiple teams to achieve objectives. 5. Customer Service Mindset: Strong responsiveness to client needs with a proactive problem-solving approach. What We Offer - Competitive salary (£49,000 per annum) - Performance-based bonus - Opportunities for professional development and career growth - A collaborative and multicultural work environment If you are passionate about delivering exceptional client services and want to make a positive impact, we encourage you to apply! How to Apply: Submit your CV explaining why you're the perfect fit for this role. We look forward to welcoming a new Client Services Manager to our team!