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Position: Funeral Service Specialist Location: Bracher Brothers Funeral Directors, Gillingham Job Type: 38.33 Hours per week Salary: £26,708.34 per annum + on-call payments We're looking for an empathetic and well-organised individual to join our team as a Funeral Service Specialist (Level One). You'll be the first-person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Gillingham, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required. Why This Role Matters... Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days. Your Impact and Responsibilities... This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most. As a Funeral Services Specialist (Level One), you will: Supporting families with empathy, professionalism, and attention to detail Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products Oversee day-to-day branch operations, including administration and presentation Liaise with suppliers such as ministers, celebrants, and florists Lead chapel visits, as required, supporting the families with their requests Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch Represent the branch in the local community and contribute to outreach Train in Funeral Conducting to assist with ceremonial duties during peak times Uphold Dignity's standards of professionalism, care, and service Skills and Knowledge... We're looking for someone with/is: Compassion, calmness, and empathy in emotionally sensitive situations Communication, organisation, and administrative skills - confident with legal paperwork Confident working independently, with branch-level responsibility Comfortable in settings where the deceased may be resting, including chapel visits Willingness to work flexibly (including weekends/on-call if needed) A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important Experience in customer service, care, or admin (beneficial - complete training is provided) What We Offer... Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme. Memorialisation Commission Potential: up to £2,000.00 OTE per annum Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays. Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement. What are the next steps? To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch! About Us We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help whenever you need us. FCA Statement The FCA regulates us so that some roles may be subject to background checks. Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible. TPBN1_UKTJ

Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation." At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all. Purpose Working with clients, health professionals, service providers and employers, IPS Employment Specialists are focused on making sure a person's journey into employment, with associated improved social inclusion and wellbeing is as easy as possible. You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. Your role will be to deliver the Individual Placement and Support (IPS) approach (for which training will be given); providing person centred advice and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. You will work as part of a community mental health team and/or early intervention psychosis team or Improving Access to Psychological Therapy (IAPT) team, maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. As an IPS Employment Specialist, you will need to be an able communicator, passionate about getting it right and focused on transforming individual lives through sustainable solutions. This role is a peripatetic and will work the majority of time in the community or at clinical hubs. There is no/minimal home working as part of this role. You will work with people on their individual employment journey from vocational profiling to the point where they no longer require face to face in work support. The six key stages on a typical journey are: outreach/referral; vocational profiling; action planning; job search activities (including working on a one to one basis with employers to match people with appropriate employment); job placement and coordinating support whilst in employment; managing withdrawal of support as the in work support is no longer required. Essential: You will have: Experience/understanding of working with people with mental health support needs, or a similar client group within health, social services or the voluntary sector (E) Experience of working with someone on a one-to-one basis (E) Proven experience of meeting and exceeding outcomes and targets (E) Experience of managing multiple tasks at any one time (E) Previous experience of working assertively to influence decision makers (E) Experience of supporting people to obtain or keep work (E) Download the Job Description for full details. Location: SW Kent / Tunbridge Wells. This is community based role. Employee Benefits As an employee of Shaw Trust as well as positively impacting people's lives, you will have access to the following benefits: 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday 2 days paid volunteering leave each year An enhanced pension scheme after 6 months Life Assurance at 3 times your annual salary rate Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network and Back to Work Support Group) Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan Join a diverse and inclusive organisation Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. In addition; We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme. We are proud to hold the menopause friendly accreditation, hosting a regular Menopause Peer Support Groups providing a safe space for colleagues share experiences or ask questions. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and/or would like further information about the role, please contact: (url removed) Shaw Trust reserve the right to close this vacancy early if sufficient applications are received. #LI-SHAW ShawIND1

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