Customer Experience Co-ordinator
hace 9 días
Elland
As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints.\n\nGlassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK\n\nWhat we're looking for: \n\nExperience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is:\n\nStrong communication skills to harvest business relationships\nHigh levels of initiative to think of creative solutions\nDigital navigation to switch between systems\nHigh attention to detail to get it right first time\nAble to prioritise tasks and get to the most important bits first\nA genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around.What you will be doing:\n\nThis role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support.\n\nMaintain sales volume from existing customers; by offering alternative products to ensure we fulfil orders and keep customers satisfied.\nMaintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency.\nAct as the customer advocate within the business, representing their needs and concerns.\nCommunicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction\nData entry and management of order processing, remakes and order management of cash sales accordingly to company policy. price enquiries, complaints, and any service issues to ensure smooth resolution.\nFull aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution.\nGain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively.\nUnderstand branch and regional capabilities to set accurate expectations with customers.\nUse digital tools and internal systems (e.g., CRM, Service cloud ,SharePoint) for managing customer and sales data, and assist with related administrative tasks.Are Glass Solutions and Saint-Gobain inclusive employers?\n\nSaint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.\n\nWe understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.\n\nAnd what about flexibility?\n\nThe world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.\n\nOur standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen