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Contact centre manager jobs in United Kingdom

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  • Field Care Supervisor
    Field Care Supervisor
    1 day ago
    £15 hourly
    Full-time
    Croydon

    🚨 WE ARE URGENTLY RECRUITING! 🚨 🌟 Join the Team at Radfield Home Care Croydon & Sutton! 🌟 Position: Field Care Supervisor 📍 Location: Croydon & Sutton 💷 Pay: £15.00 per hour 🕒 Hours: Full-time 🚗 Essential: Must have access to a car. Are you an experienced care professional passionate about delivering exceptional, person-centred care? Radfield Home Care Croydon & Sutton is looking for an experienced, dedicated, and compassionate Field Care Supervisor to join our growing team. At Radfield Home Care, we believe in making a difference through our Be There Promise — being there for the people we support, their families, and our care team. We are looking for someone who shares this commitment and understands the importance of maintaining high standards of care, supporting our care professionals, and ensuring every client receives safe, compassionate, and personalised support in their own home. Your Key Responsibilities ✅ Reviewing and updating care plans and risk assessments. ✅ Conducting spot checks to monitor the quality of care delivered. ✅ Carrying out staff supervisions and supporting the development of care professionals. ✅ Completing daily care visits and monitoring clients' wellbeing. ✅ Identifying changes in clients' needs and ensuring appropriate action is taken. ✅ Promoting safeguarding, compliance, and best practice in domiciliary care. ✅ Supporting a positive team culture that reflects Radfield Home Care's values. What We Are Looking For ✔ Previous experience in a field care supervisor or senior domiciliary care role. ✔ A good understanding of care planning, risk assessments, and safeguarding. ✔ Excellent communication, organisational, and leadership skills. ✔ A passion for delivering high-quality, person-centred care. ✔ A valid driving licence and access to a car. ❤️ Be Part of Something Meaningful! If you are passionate about care, committed to quality, and ready to make a real difference in people's lives, we want to hear from you! Join Radfield Home Care Croydon & Sutton, where our commitment goes beyond providing care — we are here to be there. 📩 Interested? Don't delay! Contact us today to find out more and apply. #HiringNow #RadfieldHomeCare #FieldCareSupervisor #CareJobs #CroydonJobs #SuttonJobs #DomiciliaryCare #HomeCareCareers #BeTherePromise

    Immediate start!
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  • Executive Assistant to CEO
    Executive Assistant to CEO
    4 days ago
    £14.8 hourly
    Part-time
    London

    Executive Assistant to the CEO (Part Time) Wormwood Scrubs Pony Centre, West London 20 hours per week | London Living Wage - £14.80 ph | Mostly on site, with occasional home working | Closing date: Sunday 18th October About us Wormwood Scrubs Pony Centre is a much-loved RDA riding school and charity in the heart of West London, offering riding lessons, community programmes and opportunities for young people and volunteers. We are a friendly, close-knit team, and no two days on the yard are the same. The role We are looking for an organised, proactive Executive Assistant to support our CEO, Tonya. You will be her right hand, helping to keep the centre's governance, paperwork and priorities running smoothly so she can focus on leading the organisation. This is a varied and central role that suits someone who enjoys being busy, spotting what needs doing before it's asked, and working as part of a small team. Key responsibilities • Draft and send emails, letters and documents on behalf of the CEO, • Manage and maintain organisational paperwork, records and documentation, • Keep track of deadlines, projects and priorities, and chase where needed, • Assist the CEO in her dealings with the trustees and board, keeping communication and paperwork organised, • Act as a point of contact between the CEO, staff, trustees and external partners, • Work closely with the wider admin team, playing a central role in keeping day-to-day administration running smoothly About you • Previous experience in an EA, PA or senior admin role, • Excellent written and verbal communication, • Highly organised, with strong attention to detail, • Able to prioritise, use your initiative and work independently, • Confident using Google Workspace, • Trustworthy and discreet, • An interest in horses, charities or community work is welcome but not essential What we offer • London Living Wage, • 20 hours per week, with flexible working days and hours to be agreed, • Mostly on-site work in a unique animal-filled setting, with occasional flexibility to work from home

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  • Payroll Manager
    Payroll Manager
    22 days ago
    £26826 yearly
    Part-time
    London

    Shakespeare’s Globe is currently seeking an experienced Payroll Manager, on a permanent, part-time basis (21 Hours per week), who can build and maintain collaborate relationships across the organisation. We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those from a working-class background, those with a disability and neurodiverse conditions. The role: This role is responsible for managing and overseeing the in-house payroll and pension functions at the Globe. The role ensures that there is a compliant, accurate and timely payroll for approximately 375 permanent employees, and a further 400 variable workforce of casual, PAYE and non-PAYE workers via monthly and weekly payrolls across the year. Oversight and account management of four pension schemes (NOW pensions, Aviva, Equity, and Musicians Union) is also a key part of this role. The Payroll Manager works with Payroll Assistant and other key stakeholders across departments to create automated process, ensure appropriate controls are in place, problem solve payroll and pension queries, and to make sure our systems are working for the organisation. The Payroll Manager is responsible for preparing payroll outputs and reports for review; ensuring that final authorisation, sign-off and release of payroll payments are forwarded timely to senior members of the Finance and People & Culture teams, in line with agreed controls and delegated authorities. The Payroll Manager escalates exceptions, narrative for variances, policy deviations and high-risk items for decision and approval. Please see the full job description for further information about the role. Shakespeare’s Globe: We use Shakespeare's enduring relevance to ignite the power of theatre to spread empathy and launch cultural experiences that inspire hope at every stage of people's lives. Our vision is to be the world's most exciting centre for Shakespeare and theatre experiences. Benefits: • Discount in the Globe shop and onsite restaurants/cafes, • Staff discounts via My Globe perks and better Bankside Buzzcard, • Free entry to selected shows, events and activities, • Access to our free employee assistance programme and 24/7 virtual GP service, • Enhanced maternity, paternity, adoption, and shared parental leave and pay, • Life assurance scheme, • Rental deposit scheme and season ticket loans, • Flu vaccination scheme, • Cycle to work scheme, • Enhanced employer pension contributions after 12 months service. To apply: For more information, please download the job description on our main jobs page To apply Deadline for applications is midday, 30 September 2026. First round interviews will take place virtually on 15 or 16 October 2026. If you have any queries on the application process or online form, please contact our recruitment team.

    No experience
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  • Team Member in Logistic and Print Store
    Team Member in Logistic and Print Store
    26 days ago
    £11–£13 hourly
    Part-time
    Kilburn, London

    About the Role We are a busy shipping and packing centre in Kilburn looking for a hands-on, reliable team member to manage day-to-day shipping operations. This role involves packing, dispatching, customer service, and sales, so we are looking for someone who is practical, organised, and confident dealing with customers. Key Responsibilities • Providing shipping quotes (UK & international courier services), • Packing items securely (fragile, valuable, and irregular items), • Booking shipments and managing dispatch & courier collections, • Tracking shipments and updating customers, • Taking payments and completing transactions, • Delivering excellent customer service from enquiry to delivery, • Building relationships with customers and encouraging repeat business, • Upselling / cross-selling additional services inluding print/copy and finishing. What We’re Looking For • Experience in packing, shipping, retail, or logistics (preferred), • Comfortable with physical work and manual handling, • Strong attention to detail and problem-solving ability, • Good communication and customer service skills, • Self-motivated and able to take initiative, • Reliable with excellent timekeeping, • Basic IT skills (email, booking systems, payments) * Key Skills (Indeed Keywords) Packing | Shipping | Logistics | Warehouse | Retail | Customer Service | Dispatch | Courier | Sales | Manual Handling What We Offer • Stable part-time hours (24–32 per week), • Friendly working environment, • Varied and active role (not desk-based), • Opportunity to grow within the business How to Apply Shortlisted candidates will be contacted for an interview. Job Types: Full-time, Part-time Work Location: In person

    Immediate start!
    No experience
    Easy apply
  • Public Relations Officer
    Public Relations Officer
    2 months ago
    £39000–£45000 yearly
    Full-time
    London

    Natural Ways Body Balance Limited is a premier wellness and spa centre located in the heart of London. Established in 2012, we specialise in traditional Chinese massage, Thai massage, sports massage, deep tissue massage and holistic wellness therapies. We serve a diverse client base, with a significant proportion of our customers coming from the local Asian community, and are committed to delivering exceptional customer service and promoting wellbeing through professional therapeutic treatments. Due to the continued growth of our business and the expansion of our customer base, we are seeking an experienced Public Relations Officer to strengthen our brand presence, develop community relationships and support the company's ongoing marketing and customer engagement activities. Key Responsibilities 1. Develop and implement public relations activities to promote the company's wellness and holistic therapy services, enhance brand awareness and maintain a positive public image within the local community., 2. Prepare bilingual (English and Chinese) promotional materials and external communications, ensuring consistent brand messaging across all public-facing platforms and supporting the company's reputation and customer engagement., 3. Build and maintain relationships with local community organisations, business associations, referral partners and corporate clients by coordinating approximately 10–15 stakeholder contacts, arranging 2–3 meetings each week and following up partnership opportunities to strengthen community engagement and referral networks., 4. Organise 1–2 community engagement or promotional events each month; monitor customer feedback, online reviews and public perception; analyse market trends and prepare monthly reports with recommendations for senior management., 5. Support business development and partnership initiatives; respond to external enquiries; coordinate public communications; and ensure all external communications comply with UK advertising standards, GDPR and professional ethics. Essential Requirements -A Bachelor's degree or an equivalent qualification; -At least one year's relevant experience in public relations, communications, customer engagement or business development; -Strong written and verbal communication skills in both English and Chinese; -Experience in preparing promotional materials and coordinating external communications; -Experience in maintaining relationships with customers, business partners or external stakeholders; -Good organisational skills and the ability to manage multiple tasks simultaneously; and -A sound understanding of UK professional communication standards, including data protection (GDPR) and advertising requirements. We welcome talented and enthusiastic individuals to join our team.

    No experience
    Easy apply
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