Contact centre manager jobs in United Kingdom

We have a fantastic opportunity for an enthusiastic and passionate Waiter/Waitress to join our team at Lucky Cat by Gordon Ramsay. Lucky Cat by Gordon Ramsay is an Asian Eating House and late night lounge inspired by Tokyo's 1930s Kissas and Shanghai's drinking dens. Asian inspired small plates, Robata grills, sushi and sashimi are exquisitely crafted in the open kitchen and raw bar. Each dish is designed to be shared socially at the centre of the table. What you do as a Waiter/Waitress: · You pride yourself on having excellent product knowledge and going the extra mile to create memorable guest experiences · You’re confident to run a section and supervise the junior members of the team · You thrive on teamwork and support the management team to guarantee guests always have a fully positive dining experience · You’re keen to use your interpersonal skills, energy, and passion for food and wine to ensure the highest standards and performance targets are constantly achieved What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels · MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

Who we are: Alfa Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. Your role will be based in Ealing /London which is well under construction and set to open in may 2025, as a result we are recruiting for key positions to ensure the smooth opening of the home. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so. The Role: We are currently recruiting a General Manager for Ealing, to take overall responsibility and manage all aspects in the day-to-day running of the home. You will promote a caring environment which provides Residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity, and rights to privacy, independence and choice are met. You will supervise, monitor and evaluate the care delivered to Resident's, checking that legal requirements are met along with the highest standard as expected within the Care Home. Key Responsibilities · To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters. · To recognise and assess individuals’ needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual. · To provide the highest level of personal care and attention to Residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive. · Responsible for understanding and complying with statutory and legal requirements relevant throughout the home. · Follow residents’ individual care plans, to administer medication to Residents as prescribed, accurately maintaining appropriate records for both. Responsible for ordering, checking in and stock control of Residents’ prescribed medication and maintaining systems to ensure effective stock management of all products. · To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with all stakeholders both internal and external. · Responsible for the recruitment of suitable team members, effective inductions and CIS standards take place, training needs for the team are identified and met. To carry out regular supervisions, assessments, lead team meetings, ensuring the Care Home is a friendly and supportive environment. · Responsible for organisation of the team including; arranging rotas, ensuring adequate team members are employed, managing team absence. · Responsible for controlling and monitoring the budget and expenditure of the Home, preparing monthly cash flow reports for the Directors and accurately recording all financial information. · To support residents with their personal financial arrangements, maintaining confidentiality of all information. · Responsible for the marketing, promotion and sales of the Home. · To deal with all prospective Residents including; providing relevant information and guided tours, assessing new Residents and negotiating appropriate fees. To welcome new Residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every Resident. Essential Skills: · Ability to control and manage budgets and accounts · Knowledge of the principles of sales and marketing · Skilled in the recruitment, selection and retention of staff · Committed to a structured approach to training and development of staff · Understanding of the Health & Social Care Act and Health & Safety legislation · Leadership qualities, enthusiasm along with influencing and motivational skills · Excellent interpersonal skills · Professional, confident and warm personality · Have a caring disposition, reliable and punctual Desirable Skills: · Understanding of Chard's local authority · Experience with regulatory bodies · Knowledge of Person Centred Software (PCS) We are looking for individuals who have a passion for care (first and foremost) and those who are keen to be the best in the sector. You will work as part of a dynamic care team, ensuring the home adheres to the necessary requirements and procedures at all times. Hours of work: Your hours of work will be 09.00 – 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total. This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you! We will offer: · A PERMANENT contract of employment · A COMPETITIVE rate of pay · NVQ level 5 qualification · FULLY FUNDED enhanced DBS check · A job with PURPOSE and SATISFACTION · Refer a friend BONUS scheme · FULLY FUNDED Blue Light Card · PAY DAY Breakfast · FREE Meal on Shift Experience: · Care home: 5 year (preferred) · Management: 2 year (preferred) Job Types: Full-time, Permanent Pay: £60,000.00-£75,000.00 per year Benefits: Company events Company pension Discounted or free food Referral programme Store discount Schedule: Day shift Monday to Friday Ability to commute Ealing TA20 1BE: reliably commute or plan to relocate before starting work (required) Application question(s): Do you now, or will you in the future, require Visa Sponsorship? Experience: Management: 2 years (preferred) Care home: 5 years (preferred) Language: Professional English (required) Licence/Certification: Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person Application deadline: 25/04/2025 Reference ID: GG GM Expected start date: 05/05/2025

We have a fantastic opportunity for a committed and motivated Chef de Partie to join our team at Lucky Cat by Gordon Ramsay. Lucky Cat by Gordon Ramsay is an Asian Eating House and late night lounge inspired by Tokyo's 1930s Kissas and Shanghai's drinking dens. Asian inspired small plates, Robata grills, sushi and sashimi are exquisitely crafted in the open kitchen and raw bar. Each dish is designed to be shared socially at the centre of the table. What you do as a Chef de Partie: · You pride yourself in running a section of the kitchen, preparing, cooking, and presenting dishes – taking responsibility for all dishes coming out from your section and ensuring consistent presentation and memorable guest experiences · You are confident in leading, training, and developing the more junior members of the team and you naturally enjoy building relationships with others · You are eager to learn and push yourself to develop your career · You are keen to use your great cooking, organisational and time management skills, energy, confidence, and passion for food to ensure the highest standards are consistently achieved What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels · MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty If you have a passion for food and are looking to develop your career in a best-in-class global restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

Salary: £34,000 – £40,000 Contract length: Permanent The London Irish Centre is seeking to appoint a Finance Manager. This is an exciting opportunity to play a key role in the Finance team, broadening your experience in Charity accounting, management accounts, grants reporting and commercial accounting, as well as overseeing Accounts Payable and Accounts Receivable. This role is unusually varied and broad with the opportunity to develop further. You will be a part or fully qualified accountant with exceptional Excel, Systems and Accounting experience. You will be a self-starter, with a high level of initiative and problem-solving skills and you thrive in a very varied financial environment. Additionally, you will also be incredibly well organised, a very fast learner with great analytical and mathematical skills who is also comfortable dealing with lots of stakeholders across the organisation, internally and externally. Please note that this is primarily an on-site role with occasional evening working and a degree of flexibility will be required as you will be supporting services and events that are delivered onsite in Camden NW1. HOW TO APPLY The details in the job description and person specification should be addressed in a one-page cover letter. Upload your CV and cover letter. Please also ensure that you answer ALL of the questions as part of the application process. Please note that the final question is a multiple choice selection – please select ALL of the options that are relevant to you. Closing date: 9am, Tuesday, 22 April 2025 (applications will be reviewed on a rolling basis and will be actively interviewing before this date. We reserve the right to close applications before this date) ***We respectfully request no contact from recruitment agencies*** INTERVIEW AND SELECTION PROCESS Round 1 will be a short online test and informal discussion via Teams lasting around 20 minutes. Round 2 will be an exercise and interview which will take place at The London Irish Centre, 50-52 Camden Square, Camden, London NW1 9XB. The exercise will allow you to showcase your excel skills, financial knowledge/experience and technical ability. JOB DETAILS AND DESCRIPTION Job Title:Finance Manager Reporting to:CFO Responsible for:Finance Assistant Salary:£34,000 – £40,000 per annum Office location:Camden Square, NW1Days:5 days (flexibility required) Contract type:Permanent JOB PURPOSE The Finance Manager has an essential role to play in both helping to make the London Irish Centre a great place to work and volunteer as well as supporting LIC’s services to deliver on their ambitions. This is a key role within the Finance team with a varied brief to deliver financial services across the organisation. About You You are a results-driven finance professional with a strong background in accounting, Excel, and financial systems, bringing a high level of expertise to the role. You are highly organised and adept at managing multiple priorities, ensuring deadlines are consistently met without compromising quality. With excellent interpersonal and communication skills, you are comfortable engaging with stakeholders at all levels, translating complex financial data into clear insights for diverse audiences across the organisation. You thrive in a fast-paced environment, demonstrating the ability to balance strategic thinking with hands-on execution, while fostering a collaborative and supportive team atmosphere. RESPONSIBILITIES AND DUTIES - Transactional Accounting Take ownership of and oversee the entire Accounts Payable and Accounts Receivable processes – from processing invoices to payment run or credit control Accounting for other income and expenditure, such as donations, ticket sales, bar income, and expense claims Payroll / administration Maintain accurate financial records - Reporting Managing cash, banking, credit cards, bank reconciliation, cashflow and assisting with treasury management Prepare month-end and management accounts. Monitoring budget performance, identifying and investigating variances Reconciliation and analysis of financial and non-financial data Balance sheet reconciliation Reporting on various Grants - Finance Business Partnering Assist in the development of annual budgets and financial plans. Liaising with other teams/departments across the charity and providing financial support, assistance and training. Working with various systems and databases (such as ticketing, booking, donations and case management software) - Compliance Prepare and file VAT Returns (Partial exemption) Ensure compliance with financial regulations, company policies, and audit requirements. Prepare documentation for audits and liaise with auditors to ensure accurate reporting - Other tasks and duties Any other tasks and duties at the direction of the line manager. This job description is a guide to the nature of the work required of the postholder. It is not wholly comprehensive or restrictive and may be reviewed as required. Employee Benefits Enhanced annual leave – 26 days plus bank holidays (increase to 27days after 5 years of service pro rata). Enhanced sick pay – 4 weeks of contractual hours on full pay after completion of probationary period pro-rata* Enhanced maternity and adoption leave pay* Cycle to Work Scheme* Tech Scheme* Eyesight tests and contribution to corrective glasses* Jury Duty leave pay* Employee Assistance Programme. Complimentary tickets to select events. 50% discount on LIC education courses (subject to availability). 20% discount at the LIC shop and 10% discount at the LIC bar. Mindfulness app membership* *Only available to staff on contracts of a minimum of 12 months LONDON IRISH CENTRE – OUR SIX CORE VALUES At the London Irish Centre we strive to be: Welcoming Compassionate Inclusive Creative Community-centred Sustainable The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.

Job Type Part Time, Permanent. Hours 3 days per week Tuesdays, Wednesdays and Thursdays Chance of future full-time position Salary £18,500 per year Location The role involves travelling to different areas, but it is largely centred around Wimborne, Dorset. Job Description We are seeking a passionate and versatile vocal teacher to join our team. The role involves delivering music lessons to individuals and groups in schools and the community, as well as collaborating on the creation and recording of digital content. The role also includes delivering our interactive music performances in care homes and nurseries as well as basic ukulele playing, for which you’ll be fully prepped and trained. You will be the face of High Pine Music, interacting with and building strong relationships with schools, teachers, parents and more. The role is highly active, involving performing, loading and setting up equipment and sharing your energy and passion for music with all. Please Note: Candidates aren’t required to already have skills and experience in all specified areas as full support and training will be provided. We are looking for people who: - Are passionate about music and sharing their skills and knowledge with others - Are willing to learn and expand their own skills - Work well as part of a team, collaborating and contributing ideas and growing together - Have confident performance skills - Are strong independent workers with good time management skills - Are friendly and approachable - Have good communication skills with children and adults - Have a full UK driving licence and own transport Qualifications Candidates have ideally studied music to further education or beyond, but those who haven’t will still be considered for the role. Benefits - A high degree of flexibility on the number of hours and when you work - We do your bookings and admin – turn up and teach! - Monday-Friday only – have your weekends free - Full training, ongoing support and development - Contribute to a team and be a part of our development and growth - Work alongside like-minded musicians - Be a key valued member of a small, friendly and supportive team - Regular social occasions and activities Contact Information If you have any queries regarding the role, please contact us. Please Note: You will be required to complete an Enhanced DBS check before working for us and are required to disclose all unprotected, unspent and spent cautions and convictions.

Education Counsellor We at UK STUDY APPLICATION CENTRE LTD. are looking for a dynamic Employee to Join our team. Our work spans continents, and we are keen on future expansions. We need someone who can efficiently manage work across different time zones and establish good business relationships with our clients. The role is Pivotal for running smooth operations on a day-to-day basis. Responsibilities: • Assisting Students in terms of program selection and career planning. • Developing Academic plans that match students’ skills and strengths. • Organising counselling programs that include students and help them make informed choices. • Collaborating with universities to find all the programs in all the fields so that students can have maximum possible options. Candidate Profile: Essential: • Communication is the key for this job role. Both with the educational institutes and the students. • Listening to the students needs and helping them make more confident about their choices. • Cultivating a network of contacts within educational professional circles for resources and referrals. • Utilising technology effectively for student assessments, record keeping, and communication. Benefits: • Competitive salary with pension contribution. • Opportunities for career progression and professional development. • A collaborative and innovative work environment.

JOB VACANCY Care Worker (SOC Code: 6135) CONTRACT TYPE Full-time HOURS 37.5 hour per week (and a daily 30-minute unpaid break). PLACE OF WORK Our business address is Trafalgar House, 81 – 83 Darlington Street, Wolverhampton WV1 4JD, however, you will be expected to work in various residential care settings and service user homes within the locality. SALARY £12.82 per hour/£25,000.00 per annum REPORTING TO Registered Manager We are recruiting care workers who will be responsible for delivering care services to our clients in their own homes in communities across Staffordshire. What to expect We’ll look to you to offer exceptional health care services within a multi-disciplinary team to make sure that on each shift, at every location, all of our residents get the highest quality care. You can expect a wide range of responsibilities, from making sure new residents are settling in, to helping advance your team members’ skills, and developing care plans that are tailored to our residents’ physical and mental needs. Domiciliary care encompasses a range of support which requires adaptability and flexibility from care workers who possess a patient and understanding nature. You are required to respect the dignity of each service user and assist with any tasks required. This includes prompting, assisting and administering to promote the service users’ independence. (This excludes any tasks typically undertaken by trained nurses). (The Employer has claimed an exception under the Equality Act 2010. PURPOSE · To look after the physical, emotional, cultural and social needs of the Clients using a person-centred approach. · To observe and promote the Client’s choice, independence, dignity, privacy, fulfilment and other rights · To create and maintain good professional relationships with Clients, their family and friends and other stakeholders · To actively support other Care Support Workers · To adhere to all regulatory and statutory obligations and Midas Care Solutions’ policies, procedures and guidelines · To promote a positive, personal and professional profile, ensuring the good reputation of Midas Care Solutions at all times RESPONSIBILITIES Care provision To provide personal care and support to Clients with a wide range of needs, medication planning and support, illnesses and disabilities. To undertake the tasks detailed in the Client’s care and support plan using a person-centred approach and in the least intrusive way. Promoting independence and self-motivation. To provide input into the care and support plans of Clients by regularly feeding back to the Care Supervisor. To assist with personal hygiene and grooming. Services include, washing, dressing, grooming, toileting and continence management. To prepare food and drink for Clients in a person-centred manner, catering for individual choices, nutritional needs and cultural requirements. To provide light general household domestic duties, including housework and laundry, as detailed in the care plan or instructed by Management To use manual handling equipment safely and correctly and safe handling of property and equipment belonging to clients. Maintaining good communication and developing effective working relationships with clients. To provide companionship clients, actively talking and listening to them about, support, including accompanying them during travel. Ensuring adherence to health and safety, infection control and creating a comfortable living environment. To maintain detailed accurate records in respect of care and medication support given and tasks undertaken. To regularly read care and support plans, acknowledging changes. To protect the confidentiality of all information relating to clients. To promptly report any issues concerning the care, support, wellbeing or behaviour of clients and update records accordingly whilst continuing to monitor where concerns have been reported and recorded. To recognise the signs of abuse and immediately report abuse or suspected abuse to a Manager and report any complaints to the office and HR and Compliance team. To contact the office or out of hours if running late. To dress appropriately, wearing uniform and using personal protective equipment provided by Midas Care Solutions. To seek out best practice and look at innovative ways to improve the quality and efficiency of service delivery whilst attending and engaging in regular Care Support Worker team meetings and any other relevant meetings To attend in house and external training pertinent to the role of Care Support Worker To ensure completed weekly timesheets are submitted on time To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to your designated supervisor. Promoting equal and fair treatment, and equal access to services and employment CRITERIA You must be a compassionate, patient and understanding individual. You must have the ability to work with others as a team or on your own initiative: · Exceptional timekeeping skills · Empathetic towards others · Good reading, writing, and speaking skills in English, proficient enough to pass the B1 English test or equivalent. · The ability to self-drive and own a car is mandatory · Comply with the Company’s policies and procedures. · Have a valid passport and visa with valid permission to work in the UK · If you are seeking sponsorship, you must pass the Home Office character suitability requirements for obtaining a skilled worker. · You must pass the DBS screening or foreign equivalent Flexible Working Your shift pattern will rotate on a weekly basis. You must be a car driver. It is your responsibility to ensure that your driving licence is valid and renewed on time. You shift pattern will vary depending on service requirements and operational needs, and this will be communicated to you by your care coordinator or manager. However, for sponsored workers, your weekly minimum working hours will be 37.5 hours in line with your sponsorship obligations, and overtime opportunities will be available. BENEFITS · Full, free comprehensive training · Company uniform and PPE · Holiday pay equivalent to 5.6 weeks per annum, totalling 28 days per annum inclusive of bank holiday. The holiday term commences on 1 April and ends on 31 March the following year. · Workplace Pension with the NEST Pension Scheme · Career progression · Mileage contribution for drivers · Exceptional support offered from a team of committed individuals. What we offer · Flexible hours with part-time options for regular days and times – guaranteed hours available. · Fantastic rates of pay in the industry, with increases for bank holidays. · Dedicated support from your local manager. · Opportunities close to home, plus many opportunities for career progression. Training is compulsory and is provided as a training pack, once you have successfully completed this you will be required to complete a Moving and Handling practical training session. All applicants are required to have basic reading and writing skills in English. As well as the ability to speak and understand English. If you are committed to delivering excellence in care and would like to work for an organisation that values its staff and service users, we would like to hear from you.

Church Administrator (Registered Religious Charity) Harvesters International Christian Centre Contract Type: Full-time, Part-time, Hybrid Location: London Do you have previous experience as a church administrator or in any administrator role? Are you a highly organised, proactive leader with a passion for operational excellence? Do you thrive in team collaboration, strategic planning, and ensuring smooth day-to-day church operations? If so, we’re looking for you to join our team as a Church Administrator at Harvesters International Christian Centre, a registered religious charity. This role is hybrid, but you will be required to travel to the church every Sunday and designated locations at least once a week. Advance notice will always be given. This role requires a high level of professionalism, discretion, and integrity, as the Church Administrator will handle sensitive information, leadership discussions, and church records. The ideal candidate will demonstrate sound judgment and a commitment to maintaining confidentiality while supporting the church’s mission. Key Responsibilities Church Operations & Team Coordination • Support the church’s vision by coordinating administrative and operational activities. • Develop roadmaps and strategies to help church teams achieve their goals. • Regularly engage with ministry leaders to monitor progress and ensure accountability. • Review performance and resolve productivity issues while maintaining processes and systems. • Ensure all tasks and projects adhere to stipulated timelines, escalating concerns to leadership when necessary. Reporting & Documentation • Prepare and submit weekly reports to the Senior Pastor. • Develop and maintain reporting templates to track ministry activities and church goals. • Ensure reports are accurate, reviewed, and properly archived for easy access Project Management • Lead key church projects, assign responsibilities, and ensure timely execution. • Support the smooth operation of the church’s administrative functions. • Assist ministry leaders with project planning and evaluation when needed. Administrative & Leadership Support • Provide administrative assistance to the Senior Pastor and leadership team. • Manage official church documents, policies, and reports. • Maintain church calendars and schedule meetings as agreed with leadership. • Take minutes at leadership and church meetings and distribute them appropriately. • Serve as the first point of contact for general inquiries, directing correspondence accordingly. • Oversee office equipment maintenance and church inventory (contracts, receipts, forms, etc.). • Assist in preparing training materials for church courses and events. Leadership & Compliance • Provide administrative leadership to support the church’s vision and strategic goals. • Ensure compliance with church policies and best practices for charity governance. Who We’re Looking For We’re seeking a self-motivated, detail-oriented individual with strong organisational and leadership skills. You should be comfortable managing multiple priorities, collaborating with diverse teams, and ensuring smooth church operations. Due to the nature of this role within a Christian church, you are required to be a practising Christian with a strong personal relationship with Jesus Christ.