Continuous improvement director jobs in St AlbansCreate job alerts

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale.Key responsibilities • Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4, • Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication, • Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog), • Oversee IT service delivery, 24/7 support operations, and ITSM tooling, • Coordinate cyber incident response with internal security teams and external partners, • Manage third-party suppliers, SLAs, and commercial performance, • Define and deliver strategy across automation, observability, and AIOps, • Proven experience in a Head of IT Service Management / Service Delivery leadership role, • Strong ITIL 4 expertise and major incident management experience, • Background in complex, fast-paced environments (ecommerce, retail, logistics or similar), • Experience managing suppliers, budgets, and cost optimisation, • Strong stakeholder engagement skills, including C-suite interaction, • Cyber incident response experience, • ServiceNow, Jira Service Management or similar ITSM tools, • Exposure to AIOps, observability, automation, • Base salary £110,000 - £130,000 (DOE), • Up to 30% discretionary bonus, • Up to 7% matched pension, • Private medical insurance, • Strong holiday allowance + option to buy more, • "Work from anywhere" flexibility Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Operations Director - WATER INDUSTRY Location: Apsley, Hemel Hempstead (+ site and other office visits when required) Salary: Competitive salary + excellent benefits including car allowance Type: Permanent, Full-time, 45hrs, 7.30-5.30pm Department: Repetitive Delivery Division Project Partners are now on the look out for an experienced Operations Director to head up the Water Mains Delivery Division. You will lead the delivery of a major water network upgrade, and you would be responsible for a programme replacing 150km of water mains across London and the Thames Valley. Directing a multidisciplinary team of around 150 people, ensuring a safe, efficient, and high-quality execution. You will hold full operational and commercial accountability for delivering over £35m per year, meeting performance targets, and achieving margins in line with budget. This role is key to supporting the companies secured order book and ensuring the programme is delivered with excellence and long-term value. Job Role: Client Leadership & Relationship Management • Act as the primary senior representative for the company, becoming the client’s trusted partner and championing our brand and values., • Drive innovation by identifying and promoting new ways of working that enhance programme efficiency and delivery performance., • Provide clear, evidence-based feedback to support informed and timely client decision-making., • Support the management of external stakeholders to ensure programme objectives and client targets are met., • Ensure full compliance with client governance frameworks, securing approval through all project milestones and stage-gates., • Offer technical insight and guidance to client departments, including Asset Management and Engineering., • Lead or attend key client meetings as part of the monthly reporting cycle and represent the company at wider contractor forums when required. Operational Leadership & Delivery Excellence • Ensure all works are delivered to the highest standards of health, safety, and environmental performance., • Work collaboratively with internal functions including HSE, Planning, Environmental, Training & Development, Streetworks, and Quality to lead improvement initiatives and resolve any areas of non-compliance., • Maintain optimal resource levels across the programme, proactively managing workforce capacity, peaks and troughs in workload, and annual leave., • Monitor the pipeline of planned works against actual build rates to ensure programme alignment with client targets., • Identify barriers to delivery at an early stage, develop targeted mitigation plans, and engage teams effectively to achieve full commitment to the solution., • Support site teams and internal departments in navigating external stakeholder requirements as needed., • Ensure all operational sites are fully resourced and equipped to meet programme demands., • Participate in regular performance reviews, operational forums, and monthly commercial meetings. Programme Management & Assurance • Support the Tactical PMO to maintain accurate, transparent, and high-quality programme data., • Conduct thorough reviews of all programme data prior to submission, ensuring accuracy, clarity, and alignment with contractual reporting requirements., • Lead programme submissions to the client in accordance with agreed reporting cycles, ensuring they accurately reflect progress, performance against budgets, and achievement of client targets., • Review outputs from progressive assurance tools, addressing non-conformances and ensuring corrective actions are assigned to relevant contract leads. Candidate Experience Required: • Strong understanding of highway working requirements, regulations, and industry standards, with the ability to ensure compliance across multiple operational sites., • Proven experience leading and managing large-scale, planned works programmes, ideally within a high-volume or complex highway environment., • Significant construction experience with a solid understanding of methodologies used in the installation of water mains and associated infrastructure. This includes knowledge of commissioning processes and integration of new assets into live client networks without disruption., • Demonstrated ability to maintain high levels of productivity and performance within repetitive, fast-paced delivery programmes, ensuring consistency, quality, and efficiency., • Able to support with the formulisation of bids to support our continued delivery and capability in the sector., • High degree of skill and usage of Microsoft platforms (Word, Excel, PowerPoint). Qualifications Required: • Full clean UK driving licence, • Engineering Degree or equivalent. (desirable), • NEBOSH General and/or Construction Qualification. (desirable), • Appreciation of Lean or Agile methods of working. (desirable), • Temporary Works qualification and/or understanding. (desirable), • Appreciation of NEC and IChemE contracts and use of CEMAR or equivalent web-based tools for managing contracts. (desirable) What's included: • Competitive salary depending experience and qualifications, • Company vehicle / car allowance, • Pension Plan, • Medicash, • Volunteering Days, • Employee Assistance Programme, • Discounted Gym Membership, • Highstreet Discounts, • Company Social Events, • Continuous Development Opportunities If you have strong water mains replacement / water mains experience and previously worked in Director or SLT level roles, then apply today to discuss further and to be considered for interview.

Role: Health & Safety Manager\nSalary: £60,000 - £70,000 per annum + car allowance, travel and bonus\nLocation: Regional role with travel across multiple live projects\n\nAn exciting opportunity has arisen for an experienced Health & Safety Manager to join a highly successful and financially secure main contractor delivering high-quality new build projects across the Industrial, Commercial and Retail sectors.\n\nWith an annual turnover of circa £200m, this business has built an outstanding reputation for consistent delivery, strong client relationships and sustained year-on-year growth. Backed by a robust project pipeline and ambitious plans to exceed £250m+ turnover in the coming years, this is an excellent time to join a company entering its next phase of expansion. Wholly owned by its shareholders, debt free, and with a clear long-term vision, the business offers not only stability but genuine opportunity for career progression. Reporting directly to the Health & Safety Director, the successful candidate will play a key role in shaping the future of health and safety across the organisation.\n\nThe Role\n\nAs Health & Safety Manager, you will be responsible for overseeing health and safety across up to five live construction projects within your designated region. Working closely with senior leadership, site teams and operational staff, you will ensure the business remains fully compliant while driving continuous improvement in standards, behaviours and culture. This is a highly visible position within the business and offers the chance to make a real impact. The role has a clear pathway toward a future Head of Health & Safety position, with the opportunity to help build and lead a wider team as the company continues to grow.\n\nKey Responsibilities\n\n * Act as the main point of contact for all health and safety matters across your designated construction sites.\n\n * Provide professional guidance and support to project teams, managers and senior stakeholders on all aspects of health and safety compliance and best practice.\n\n * Develop, implement and continuously improve the company’s health and safety strategy to further strengthen culture, awareness and accountability throughout the business.\n\n * Review, update and enforce health and safety policies and procedures in line with current legislation, industry standards and business expectations.\n\n * Conduct regular site inspections, audits and reviews to ensure consistent standards are maintained across all projects.\n\n * Identify risks proactively and work collaboratively with operational teams to implement practical and effective control measures.\n\n * Support investigations into incidents, near misses and non-conformances, ensuring lessons learned are communicated and embedded.\n\n * Promote a positive and proactive health and safety culture at all levels of the organisation.\n\nRequirements\n\n * NEBOSH or IOSH Health & Safety qualification.\n\n * Proven experience in a similar Health & Safety role within the construction sector.\n\n * Strong track record of working on comparable new build projects.\n\n * Willingness and ability to travel across multiple live projects within the region.\n\n * Excellent communication skills, with the ability to influence and engage stakeholders at all levels of the business.\n\n * High attention to detail and a proactive, solutions-focused approach.\n\nWhy Apply?\n\n * Join a successful, growing and financially strong contractor with an impressive market position.\n\n * Be part of a business with a strong pipeline of secured work and ambitious growth plans.\n\n * Report directly to an experienced Health & Safety Director and play a key role in the company’s future.\n\n * Enjoy genuine long-term progression prospects, including a pathway to Head of Health & Safety.\n\n * Receive a highly competitive salary and package including car allowance, travel and bonus.\n\nThis is an excellent opportunity for a motivated Health & Safety professional looking to step into a business where they can make a real difference and progress their career in line with an ambitious growth strategy

Factory Manager – Manufacturing – Leadership Role – Excellent Package\n\nGot People are recruiting for an experienced Factory Manager on behalf of a global manufacturing business with operations across Europe, Asia and the USA.\n\nThis organisation delivers comprehensive solutions, combining project consultancy with advanced machine and die technology, supported by a network of over 30 sites worldwide.\n\nThis is a senior leadership opportunity to manage a busy production facility and play a key role in driving performance, efficiency and quality.\n\nThe Role\n\nReporting directly to the Managing Director, you will lead a team of approximately 35 staff, ensuring the smooth and efficient running of all factory operations.\n\nYou will be responsible for delivering products on time, in full, and to the highest quality standards, while fostering a strong, motivated and high-performing team.\n\nKey Responsibilities\n\nOversee all factory operations, including Production, Packing, Delivery and Despatch\nEnsure full compliance with Health & Safety regulations\nLead, motivate and develop a team of 35 employees\nWork closely with Customer Services to align production with commercial priorities and lead times\nMaintain consistent, high-quality output across all processes\nDrive continuous improvement initiatives using LEAN methodologies\nSupport site management, including operational efficiency and security\nCoordinate ongoing training and development across the workforce\n\nSkills & Experience Required\n\nProven experience in a Factory or Manufacturing Manager role\nStrong leadership, organisational and people management skills\nExcellent communication and interpersonal abilities\nExperience within a manufacturing or production environment\nProactive, hands-on approach within a dynamic management team\nGood IT skills; SAP knowledge advantageous\nForklift licence desirable\n\nWhat’s on Offer\n\nCompetitive salary plus bonus\nComprehensive benefits package\nSenior leadership role within a globally established business\nOpportunity to make a measurable impact on operational performance\n\nKey Relationships\n\nSenior Management Team\nOperations Team\nCustomer Services Team\n\nApply now to take the next step in your leadership career with a forward-thinking, international organisation

Location: St. Albans, AL4\nSalary: £40,000\nWorking Hours: Monday- Friday (Hybrid)\nJob Code: MJ2254\nCustomer Experience Executive (Hybrid)\nAn exciting role awaits within a renowned company, established nearly 40 years ago and employing over 3000 people nationwide. This position is perfect for someone who thrives on enhancing customer experiences and driving positive change.\nImagine working in a dynamic environment where your contributions directly impact customer satisfaction and business growth. Reporting directly to the Commercial Director, this role is pivotal in shaping the customer journey, working closely with sales, retention, and customer service teams.\nThis hybrid role offers the flexibility of working two days in the office and three days from home.\nSeize this chance to make a meaningful impact and grow within a supportive and forward-thinking company. Apply now and take the next step in your career journey!\nKey responsibilities include:\n * Implementing a high-performance culture prioritising customer experience, including developing training programs and setting clear performance metrics\n * Identifying improvement areas in the customer journey by gathering and analysing customer feedback, and liaising with relevant departments for solutions\n * Refining processes to boost efficiency and growth through continuous monitoring, evaluation, and optimization of operations\n * Strengthening customer relationships by developing tailored engagement strategies and personalized communication plans\n * Managing a part-time Customer Service Executive, including delegating tasks, providing support and feedback, and ensuring alignment with overall customer service goals\nThe ideal candidate will possess:\n * Strong analytical skills with the ability to interpret data\n * High IT literacy\n * Excellent communication abilities\n * Goal-oriented mindset\n * Experience in customer-focused environments\n * Demonstrated previous experience in change management\nThis role comes with extensive benefits. You can look forward to:\n * 28 days of holiday, including bank holidays\n * Hybrid Working\n * An additional day off for your birthday\n * An online Wellbeing platform to promote health and balance\n * A paid volunteering day annually to support a cause close to your heart\n * Free access to an extensive E-Learning Platform with over 40 courses to support your career growth\n * Company events\n * On-site parking\n***Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available

Head of Quality (RP / RPi) | Pharmaceutical | Senior Leadership This isn’t just another QA leadership role. This is a chance to step into a high-impact position within a fast-paced, commercially driven and agile pharmaceutical business supplying a wide range of products across the UK and global markets. The business is going through a period of growth and evolution, with Quality playing a central role in supporting that journey. If you’re someone who thrives where quality meets commercial reality, this one’s worth a look! The role You’ll take full ownership of Quality across the business, acting as Responsible Person (RP) and Responsible Person for Import (RPi) - ensuring everything is compliant, audit-ready, and built to scale. This is a true leadership role. You won’t just maintain standards - you’ll shape the Quality strategy, influence decision-making and drive improvements across the wider business. You’ll also play a key role in ensuring Quality is seen as a business enabler, working closely with cross functional teams to support growth in a compliant way. What you’ll be doing: • Leading and developing a high-performing QA team, • Owning and evolving the Quality Management System (QMS), • Ensuring full compliance with GDP, GMP and MHRA regulations, • Acting as RP / RPi across multiple licences, • Driving a culture of continuous improvement and operational excellence, • Leading MHRA inspections, audits, and regulatory interactions, • Partnering with commercial and operational teams to support business growth and decision-making The successful candidate for the Head of Quality role will have the following background. • A proven track record of leading teams within pharmaceutical quality, • Strong experience operating as an RP (and ideally RPi) - essential, • Deep knowledge of GDP, GMP and MHRA requirements, • Someone who communicates clearly and can collaborate and influence stakeholders across the business, • A proactive, solutions-focused leader who can operate in a fast-moving, evolving environment Why this role? • You’ll be joining a business with real momentum and exciting plans for growth, • You’ll have genuine ownership and the ability to shape how Quality operates, • You’ll be part of a team that values speed, quality, and commercial thinking equally, • A chance to build, improve and leave a lasting impact on the organisation On offer: • Competitive base pay + market-leading benefits package (annual bonus, private healthcare, life assurance, pension scheme & a range of additional benefits) A more detailed job description for the role will be provided at the shortlisting phase. Alternatively, you can reach out directly for more information. Keywords: Head of Quality, RP, RPi, Responsible Person, Pharmaceutical, Pharmaceuticals, GDP, Good Distribution Practice, Quality Director, Quality Manager

Operations Director - Water Utilities / Infrastructure / Civil Engineering Hertfordshire HQ | London & South East Projects | Hybrid Working Excellent Salary + Bonus + Car Allowance + Private Medical Insurance An exciting opportunity has arisen for an experienced Operations Director to lead the delivery of a major water infrastructure and utilities programme across London and the South East. This senior leadership role is ideal for candidates with a strong background in water utilities, civil engineering, highways, infrastructure, pipeline installation, or planned works delivery who are looking to take ownership of a flagship operational programme with significant long-term investment and growth. The successful candidate will oversee the delivery of a large-scale water mains replacement programme involving over 150km of critical infrastructure works, managing operational performance, commercial delivery, safety, client relationships, and multidisciplinary teams across multiple live projects. Key Responsibilities Lead operational delivery across major water, utilities, highways, or civil engineering projects Manage large planned works and infrastructure programmes valued in excess of £35m annually Drive productivity, programme performance, and operational efficiency Oversee installation and commissioning activities for water mains and linear infrastructure Ensure compliance with highways regulations, permitting, HSEQ, and industry standards Lead and develop large operational and project delivery teams Build strong client, stakeholder, and supply chain relationships Support continuous improvement, Lean delivery, and programme optimisation Candidate Requirements We are seeking an Operations Director, Contracts Director, Framework Director, Programme Director, or Senior Operations Manager with experience in: Water utilities Civil engineering Infrastructure delivery Highways Pipeline installation Utilities frameworks Planned maintenance or capital works programmes Ideal experience includes: Leading large-scale operational delivery teams Managing multi-site utilities or infrastructure programmes Water mains replacement or pipeline projects Commercial and budget management responsibility Strong stakeholder and client management capability Fast-paced, high-volume delivery environments Desirable Qualifications Engineering degree or equivalent NEBOSH Construction or General Certificate Temporary Works knowledge/certification Lean, Agile, or continuous improvement experience Package Attractive basic salary Performance-related bonus Company car or car allowance Private medical insurance Hybrid working Long-term secured workload Senior leadership opportunity within a growing infrastructure business Based from a modern Hertfordshire headquarters, this role will involve regular travel to projects across London and the South East. This is a fantastic opportunity for a senior infrastructure or utilities professional to play a key role in one of the UK's most significant water network upgrade programmes. Apply now for a confidential discussion or call Rob on (phone number removed)

Operations Director Fire & Security Commutable to Hemel Hempstead (ideal locations: Oxfordshire, Buckinghamshire, Hertfordshire, Middlesex, Berkshire, West London, Bedfordshire, Northamptonshire) c. £80,000 - £90,000 + Bonus + Director-Level Benefits Reports to: Managing Director / CEO Fire OR Security Systems (experience with Fire Alarms or CCTV, Access Control for a NACOSS, NSI, BAFE, FIA installer in UK is necessary) About the Role for Operations Director - Fire and Security We are seeking a strategic and results-driven Operations Director with a strong background in the Electrical or Electronic Fire OR Security industry to lead and optimise our clients operational functions as they scale towards a £20M - £40M turnover. This is a pivotal leadership role focused on driving operational excellence, improving project delivery, and enhancing customer satisfaction across Fire & Security Projects and Services through strategy and improvements Key Responsibilities for Operations Director/ Past Managing Director Strategic Operations Leadership : Develop and execute operational strategies aligned with business growth objectives. Process Improvement : Identify inefficiencies and implement streamlined processes to improve engineer productivity, reduce travel time, and enhance project delivery. Project Delivery Oversight : Oversee the successful delivery of Fire & Security projects (Fire Alarms, CCTV, Access Control, etc.), ensuring high standards of quality and customer satisfaction. Engineer Efficiency : Analyse field operations and implement systems to optimise engineer scheduling, routing, and performance. Procurement & Supply Chain : Lead procurement strategy to ensure cost-effective sourcing and timely availability of materials and equipment. Customer Experience : Maintain and improve service delivery standards, ensuring projects are delivered on time, within budget, and to client expectations. Data-Driven Decision Making : Use analytics and KPIs to monitor performance, identify trends, and drive continuous improvement. Team Leadership : Lead and develop a high-performing operations team, fostering a culture of accountability, innovation, and excellence. Required Experience for Operations Director - Fire and Security Proven experience in an Operations Director or Senior operations Manager leadership role within Fire OR Security industry in UK Strong understanding of EITHER Life Safety or Electronic Security such as CCTV, Access Control, or Fire Alarm, (Fire and Security Systems (or either or) including project delivery. Demonstrated success in scaling operations and improving efficiency in a growing business. Expertise in process optimisation , resource planning , Travel efficiency, Improving processes to help people and cost control . Strategic thinker with the ability to translate vision into actionable plans, and drive efficiencies through to improve, not just manage Project and Service Delivery and customers get the improvements Must be commutable to Hemel Hempstead • ideal locations include Oxfordshire, Buckinghamshire, Hertfordshire, Middlesex, Berkshire, West London, Bedfordshire, or Northamptonshire. Why Apply? If you are a Senior Operations Manager or Fire and Security Director now? Be part of a dynamic leadership team driving significant growth. Influence the future of a leading Fire & Security company. Competitive salary £80k - £90k Performance-based bonus. 33 days holiday (including bank holidays) - and increasing Car Allowance or Car Scheme Director-level benefits package. Contact Us! If you are an Operations Manager or Director of a Fire and Security (Fire alarm OR Electronic Security) Installer? Steve Eley - Fire and Security Careers - Specilaist Agency for UK Permanent roles TPBN1_UKTJ

About the company: Our client is a specialist engineering contractor delivering groundwater control and dewatering solutions for construction and infrastructure projects With extensive experience across complex environments, we provide design, installation, and support services to help manage ground and water conditions safely and efficiently. About the job: The role is to champion a proactive safety, health and environmental culture across all project site operations and management by providing expert guidance, and support. The SHE Advisor will work collaboratively with site teams, leadership, and stakeholders advising on legislative requirements and adherence to company standards, enabling the business to make continuous improvement in safety performance and environmental stewardship. Key relationships: Operations Manager and their Drilling & Yard Managers and Project Managers, HR Manager and their admin support team, UK Managing Director and WJ Group Chief Operations Officer Key responsibilities: • Develop, implement, and maintain SHE policies and procedures in line with legislation and best practice, • Conduct risk assessments and ensure appropriate control measures are in place, • Lead incident investigations, identifying root causes and implementing corrective actions, • Deliver SHE training and promote a proactive, positive safety culture across all levels, • Carry out regular site inspections and audits, reporting on performance and improvement areas, • Provide expert advice on health, safety, environmental, and legal compliance, • Monitor and support environmental management systems and sustainable practices, • Ensure quality standards are maintained in line with ISO 9001, 14001, and 45001, • Produce reports, safety alerts, and share learnings across the business, • Support the development and continuous improvement of the Integrated Management System, • Collaborate with internal teams to drive compliance and support operational objectives About you: A motivated and hardworking individual with great written and communication skills is essential.: • Minimum 2 years’ relevant experience in the construction industry is essential, with proven competence in supporting projects and teams, • Professional qualification e.g. Tech IOSH and Level 3 NEBOSH General/NVQ., • Extensive experience in a civil engineering environment with solid grasp of SHE regulations and site practices, • Excellent communicator and interpersonal skills. both written and verbal, including confident client-facing engagement., • Strong presentation and report writing capabilities, with high standard of written English, • Analytical mindset with ability to interpret technical data and regulations, • Proven ability to work to tight deadlines and prioritise tasks effectively, • Proficient telephone manner and experience liaising with staff at all organisational levels., • Competent in Microsoft Office package, • Holds valid CSCS Safety Professional card, • Demonstrates initiative and resourcefulness, capable of working independently and as a part of a team., • High quality standards, e.g. attention to detail, • Ability to lead by/set a good example, • A passion for Safety, Health, Environment & Quality, • Flexibility to travel across UK to visit our project sites, WJ and yard facilities., • Full UK Driving License

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressure Desirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certifications Package and benefits Base salary £110,000 - £130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more 'Work from anywhere' flexibility Additional perks including discounts and wellbeing support This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Pinnacle Recruitment are currently looking for an Operations Director to work for a leading UK contractor working in the water and civil engineering sectors. This role will be focusing on delivering one of the most ambitious water network upgrades the UK has seen in over a century. This would be working on a programe to replace 150km of water mains across London and the Thames Valley. As Operations Director, you will lead the strategic and operational delivery of this flagship programme, guiding a multidisciplinary team of around 150 people and ensuring work is delivered safely, efficiently, and to the highest quality standards. You will oversee full operational and commercial performance, managing an annual delivery of over £35m and playing a pivotal role in supporting our clients £1bn secured order book in the current investment period. This role will also require regular travel to sites across Aylesbury and London. Salary - £100,000 - £120,000 + pkg Requirements • Background leading large‑scale, planned works programmes, ideally within highways, utilities, or major infrastructure., • Strong operational expertise, particularly around installation and commissioning of water mains or similar linear assets., • Deep understanding of highway regulations, permitting, and site compliance requirements., • Proven ability to deliver high productivity and consistent outputs in fast‑paced, repetitive delivery environments. Skills & Attributes • Strategic leader with the ability to influence, motivate, and develop multidisciplinary teams., • Strong stakeholder management skills, able to build trusted relationships with clients and partners., • Excellent problem‑solving capability with a proactive approach to mitigating risks and removing delivery barriers., • Commercially astute, with experience managing budgets, performance targets, and programme outcomes. Qualifications • Engineering degree or equivalent (desirable)., • NEBOSH General/Construction qualification (desirable)., • Understanding of Lean, Agile, or continuous improvement methods (desirable)., • Temporary Works knowledge or certification (desirable)

The Travelers Indemnity Company is seeking a Director, Delivery Lead in London to advance Agile practices for multi-team solutions.

The successful candidate will lead a continuous improvement agenda by overseeing vital initiatives designed to enhance customer experience and operational performance. A prominent housing association in Greater London seeks a Head of Business Improvement to drive efficiency and innovation. Essential

A leader who strives for continual improvement in all aspects of the division.

There’s never been a better time to join our award winning Programme Management Unit.Our transformation programme continues to change how we work, shaping a dynamic, adaptable and outward looking organisation that works more effectively with our partners to make a lasting difference to quality of

Constantly review operations, suggest ideas for improvement and support implementation across all operational areas. Assisting in monitoring departmental financial performance, identifying areas for improvement.

Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements.

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury.A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN K

Support the IT Director in prioritising initiatives based on demand and business needs.

Drive continuous improvement through evaluation and service development.

This is an exciting time for Norfolk’s largest conservation charity as it celebrates its centenary year and continues to expand its vital work for Norfolk’s wildlife.Norfolk Wildlife Trust is seeking a highly motivated and experienced project manager to undertake the development phase of a pro

The starting salary for this role is £61,784 per annum, based on a 36-hour working week.We are pleased to offer a fantastic opportunity for a Principal Project Manager to join our dynamic Infrastructure and Major Projects Team, based in Woking or Reigate, with the opportunity of working out of othe

Ringwood, Hampshire, + Hybrid home working.DOE + Profit Share and Benefits.This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our client’s customers

Fire & Security Project Manager Leicester / East Midlands.Pertemps is currently working with a well-established Fire & Security contractor who is looking to appoint a Fire & Security Project Manager to join their growing team.This is a key role within the business, overseeing the delivery of fire d

Owning sales systems improvements including SAP workflows, stock visibility and order management.

Measurement & Continuous Improvement. Continuously strengthen partner delivery quality through enablement and certification standards. Contribute to the ongoing improvement and governance of enablement and certification programs.

The role focuses on translating real world sales workflows into scalable, efficient systems, while identifying opportunities to embed AI driven improvements across both internal and external sales functions.

Data Center Operations Manager | Honefoss, Norway | 6 weeks | Travel from UK to Norway for a short term contract | £600 p/d (Inside IR35).A large consultancy we are working with are hiring for a data center operations manager in the UK to join their large end client in Norway for a short term contr

Lead continuous improvement in care standards and outcomes.

Foster a positive, values-driven culture centred on compassion, accountability, and continuous improvement. Embed best practice and continuous improvement across all services. Continuous improvement mindset.

The Director will ensure compliance with all regulatory standards, optimise operational efficiencies, and lead a culture of continuous improvement across all care locations/services. We are seeking a highly experienced and dedicated Operations Director to oversee and manage the operational performan

Proven experience in an Operations Director / Regional Director / Construction Director role. An established consultancy operating exclusively in the mission-critical data centre sector is seeking an experienced Operations Director to drive performance, consistency, and delivery excellence across it

Mechanical Project Manager Main Contractor (CAT A & B Fit-Out) £75,000 £85,000 Car Allowance Bonus Healthcare Pension Location: London Sector: Commercial Fit-Out (CAT A & CAT B) Experience: 4 years Main Contractor PM Experience (Fit-Out) A leading main contractor is seeking a Mechanica

Project Manager / Contracts Manager Location: Greater Manchester (Nationwide projects) Salary: £45,000 - £55,000 per annum Benefits: Company vehicle, pension, ongoing development I am currently recruiting for a well-established roofing and cladding contractor delivering industrial and commercial p

M&E Project Manager Contract£350 £450 per day Location: Central London Contract Type: Contract / Freelance A contractor is seeking an experienced M&E Manager to support the delivery of a specialist conservation and refurbishment project in Central London.The successful candidate will overs

Our client has a new opportunity for a Senior Scenic Project Manager to join their creative team, delivering exceptional scenic builds for high-profile live events.Leading complex scenic productions from concept through to onsite delivery, youll ensure creativity, quality and attention to detail are

Project Manager (Structural Steel / Construction).Car Allowance + 25 Days Holiday + Progression + Training + Company Benefits.South Wales (Site & Office-Based).Are you a Project Manager with experience in structural steel or construction, looking to take full ownership of projects within a rapidly g

Responsible for the delivery of process innovation and continuous improvement initiatives across multi work streams. Identifying and delivering service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking. Working wit

You will join a growing team of passionate engineers dedicated to project delivery, reporting directly to the Operations Director. Bachelors degree in engineering or equivalent is desirable - Demonstrated commitment to continuous professional development, including membership in at least one relevan

Join a supportive team dedicated to professional growth and patient experience improvement.

Strategic Director of Finance Operations. Work closely with Service Directors, senior teams and members to ensure best practice in financial planning, monitoring and risk mitigation in the design and delivery of services. Collaborate with Service Directors, senior teams and members for best practice

You will work across internal stakeholders and external partners to assess current operational infrastructure, identify gaps and implement improvements that support stability and scale. A minimum of ten years of experience is required, with a clear track record of personally executing and delivering

Drive performance and continuous improvement through reviews, targets, and projects. Support improvements in customer service through operational excellence.

We are seeking an experienced and strategic leader to lead our Investment Operations teams, including Brokerage Operations and Wealth Operations.You will lead the development of new operational capabilities to support our product and business growth and transform existing operations through automati